Product Resources

Useful Information about all of Yotpo's offerings

189 Conversations

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tomw_nNew Participant
asked in Reviews & VUGC

Review Ownership & Usage Rights

Hi, long time lurker, first time poster. 1 Who owns product reviews left on my website?2 What are the terms & conditions to which a reviewer is adhereing when they publish a product review - those on my website, or those on Yotpo? If it’s Yotpo, is it possible to edit them?3 By default, am I allowed to use product reviews left on my website on other sites, eg resellers?  Thanks for any help you can provide :)

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1 day ago
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Employee
Ran_HEmployee
posted in Reviews & VUGC

How Yotpo Is Working to Promote an Authentic Review Experience

Hello,We get many questions related to this, so here is a quick update you might find useful.  As a Yotpo customer, you can rest assured that your reviews provider reflects the most up-to-date regulations from the Federal Trade Commission (FTC) and the EU Omnibus Directive when it comes to collecting, moderating, and displaying reviews. Learn more here. You are welcome to reply here with any additional questions you may have 

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8 days ago
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jedwardsNew Participant
asked in SMS & Email

Automatic Resend Unopens

Is there a way to automatically resend unopened emails?I’ve tried creating a segment of people who have not opened emails in 1 day, 3 days, 7 days, so I can duplicate my email campaigns and resend it to only those who didn’t open the original email and it didn’t work.I want to increase my open rates, but being able to automatically set each campaign to resend to those who didn’t open the original email in 3 days, would be a game changer! Not many other providers have this functionality, but it’s definitely one I’d like to have. Any thoughts or suggestions? 

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J
9 days ago
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hugosdadNew Participant
asked in The Yotpo Platform

Lightspeed / Vend Integration

Hi team - are there any plans to implement an integration with Vend / Lightspeed?Thanks

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S
14 days ago
Frank.Martinez
Frank.MartinezNew Participant
posted in Reviews & VUGC

Customers name dropping a competitor in their Reviews - best practices?

I’ve been noticing as our reviews base grows that I am seeing more instances of customers name dropping a competitor in their review. Not always in a bad way. Sometimes it’s “I like these better than X brand” or “was hoping these would work but I went with X brand instead”.  Wondering what others are doing here, allowing them or not allowing them, seeing positive results from leaving the or removing them? Etc. Thank you.

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22 days ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in SMS & Email

Sleigh Your Holiday Sales with These 5 SMS & Email Flows

Even if you’ve aced your homework and prepared for the holiday season in advance, it’s easy for things to fall through the cracks. There’s always something left to do. Between checking inventory levels and fixing deliverability issues, you also need to put your marketing campaigns in order.Don’t dread this, though! We have a solution for you that will let you sit back on the couch this Christmas and sip hot cocoa (or something stronger, we don’t judge) while your eCommerce business is paying for the presents by itself.Just as Santa needs his little helpers, any successful holiday strategy relies heavily on automations. Leverage these powerful SMS & email flows to quickly turn new website visitors into loyal customers and make them come back again and again to your store this Christmas.  1. Customer Winback Flow  What better time to rekindle an old love than right before the holidays? Let's start by warming up the relationship with your inactive customers.Enable a Christmas-themed W

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24 days ago
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Employee
norawEmployee
posted in The Yotpo Platform

[New Integration Alert!] Zapier x Yotpo is now live

Say goodbye to data silos by leveraging Zapier as the ultimate bridge to connect subscribers, customer attributes, and events happening across your brand’s ecosystem.Leveraging Yotpo and Zapier as your data bridge, you can collect and pass new subscribers, share zero- and first-party customer data to enhance customer profiles, and seamlessly execute communication when a customer takes action anywhere in your ecosystem.How will the Yotpo x Zapier integration help your brand?Boost Engagement: Streamline communication through Flows, responding to customer events, enhances customer engagement. Increase Conversion Rate: Use external customer insights to personalize marketing efforts to drive higher conversion rates. Deepen Personalization: Sync detailed subscriber information and events with Yotpo, allowing for more personalized customer interactions.Check out the full details on the integration here: https://www.yotpo.com/product-releases/zapier-integration/ 

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Employee
1 month ago
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PushprajNew Participant
asked in Reviews & VUGC

Review request email

i have use during review request email after purchasing products.

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eschauffer
Community Manager
1 month ago
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fabian.murilloNew Participant
asked in Loyalty & Referrals

Referral API request headers CORS problem

Hi comminity,I’m trying to use Yotpo’s API documentation to implement Yotpo’s referral into my test shopify store. It’s a pretty basic API implementation, but I’m getting into troubles as the reponse from Yotpo server is always a x-guid and x-api-key headers error.This is the request I’m sending:const handleReferral = () => { fetch(`https://loyalty.yotpo.com/api/v2/referral/share`, { method: "POST", headers: { 'Content-Type': 'application/json', 'Accept': 'application/json', 'X-Guid': 'wuL**************4-XKA', 'X-Api-Key': 'fMRdbg**************rAtt' }, body: JSON.stringify({ email: 'yotpo_test@yopmail.com', emails: 'yotpo_test_2@yopmail.com,yotpo_test_3@yopmail.com', }) }) .then(response => response.json()) .then(resp => { console.log(`resp: `, resp); }).catch(e => { console.error(`Error: `, e); }); }so every single time I call to handleReferral() it returns the followin error:Ac

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1 month ago
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rozzermartinNew Participant
asked in SMS & Email

Integration of smsbump with spreadsheets

have an inquiry regarding the connecting smsbump with spreadsheets. I need to send the daily amount spent on campaigns to a Google Sheet from SMS Bump.Please reply with solution as soon as possible.

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1 month ago
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TulsaJeffNew Participant
asked in Reviews & VUGC

YotPo Not Sending Out Review Requests

I have asked and asked and asked for this to be fixed and I’m not getting any answers. I have YotPo setup correctly, I have gone through every troubleshooting page they have sent me, “send automatic requests” is turned on, emails are setup down to the colors, text, how often to send, etc. and still, not working.Every once in a while, one will send but most of the time nothing.I have over 985 orders since May 4th and only 51 automatic review requests have been sent out. I have recently started sending out review requests manually just to get it done.What in the heck?I have been a customer since 2014 so what gives?Can anyone at YotPo fix this or am I just out of luck?

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1 month ago
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franciscoInspiring
posted in Reviews & VUGC

urgent yotpo widget broken after dashboard error 500 fix

Hello,Case #00788718 - Can you please talk to support to escalate ticket and give us an urgent solution? We requested to fix our dashboard since it displayed an error 500. Support replied they did it and since then they broke the design of the widget in our site.

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1 month ago
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Employee
norawEmployee
posted in SMS & Email

Yotpo now integrates with Malomo

 The big day is HERE- Yotpo now integrates with Malomo!We've had so many Shopify & Shopify Plus brands asking for this integration - and we’re thrilled to announce we’re now LIVE! 💥Yotpo and Malomo merchants can send engaging and relevant post-purchase communications via Yotpo in near-real time, based on Malomo tracking data. You can also showcase Yotpo Reviews, UGC, and Loyalty data on your order tracking page and segment your transactional flows based on customer profile. 🔥Learn more about the integration here: https://www.yotpo.com/integrations/malomo/

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Employee
2 months ago
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scott_codesNew Participant
asked in Reviews & VUGC

Do Yotpo reviews get indexed for SEO? We are seeing errors in Google Search Console

We run Yotpo Reviews on a WooCommerce site.  For SEO we use the Yoast plugin and the Yoast WooCommerce plugin.There might be interference between Yotpo and Yoast.Google Search Console tells us that the markup on our product pages is missing these 2 fields: “aggregateRating” and “review”.Does Yotpo populate those fields and others necessary for good SEO indexing of our ratings and reviews?  We don’t see them on our product pages Has anyone else seen conflict between Yotpo and Yoast?  Is the solution to turn off Yoast?

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2 months ago
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PMJNew Participant
asked in Reviews & VUGC

Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

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2 months ago
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kargNew Participant
asked in Reviews & VUGC

Star ratings fail to display after search

I have a product listing by category page that has a filter function at the side.The store is hosted on BigCommerce.At each product card, there is a Yotpo Star Rating for each respective product. The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card. How do I get Star Rating to display again?

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2 months ago
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Toon van WelsemNew Participant
asked in Reviews & VUGC

Multi-language option for review widget

Hi there,We aim to display our review widget for the same product on both the English and Dutch versions of our product page. We're using WooCommerce. Unfortunately, Yotpo doesn't offer this feature, so now we need to collect new reviews for the same product, which doesn't make sense.Does anyone know of a workaround for this? Thanks!

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2 months ago
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Employee
norawEmployee
posted in Subscriptions

[NEW] Yotpo Subscriptions and Tapcart integration

It’s official - Yotpo Subscriptions and Tapcart have joined forces! 🙌 Boost retention and unlock recurring revenue throughout the shopper journey by integrating subscriptions in your mobile app.The integration allows shoppers to seamlessly manage their descriptions within the mobile app, such as: update subscription frequency, apply a discount code, pause a subscription, add products and much more.Yotpo Subscriptions join our already existing integration with Yotpo Reviews & Yotpo Loyalty with Tapcart to provide customers with a unified shopping experience. 🔥 Ready to elevate your Subscription game? See the full rundown of everything Yotpo+Tapcart can do here. 

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Employee
2 months ago
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mathewadeNew Participant
asked in Reviews & VUGC

Enhancing Customer Reviews and Photos Visibility on Website with Yotpo

I'm exploring options to elevate the visibility of customer reviews and photos on our website. Can Yotpo provide diverse display methods for showcasing user-generated content? Additionally, I'm interested in personalizing how reviews and ratings appear across various sections of our online store. Any insights or recommendations would be greatly appreciated. https://community.yotpo.com/topic//

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3 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Loyalty Feature List

 Loyalty Feature ListCreate custom-tailored loyalty and referral programs  Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote   Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.    Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts   Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing   Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases   Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

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3 months ago
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SimNew Participant
asked in SMS & Email

Testing an SMS message

I can test an email with a test button but when it comes to SMS, how can I test it? I’m not receiving an SMS to my number and I haven’t been able to figure it out. It could  have been because it’s a staff number or it was once subscribed before even if a customer account has been deleted. I don’t know why and it’s hard to find out without a test feature. 

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3 months ago
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PeltzerNew Participant
asked in Loyalty & Referrals

Are There Any React References For JS SDK Modules

Does anyone have any reference on how to add the widget js script tag to a React project so custom modules will display? More specifically a React NextJS Typescript codebase? Trying to add custom modules to my websites account center and the widget.js call always fails with a 404.

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3 months ago
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KristinaNZNew Participant
asked in The Yotpo Platform

Yotpo app causes large HTML size?

Hi Team! Since moving from our old review app to Yotpo, my web developer and SEO manager have noticed that our site can not be crawled by semrush due to a large HTML file. Digging deeper, they found the issue being caused by the Yotpo app. Has anyone had the same experiences?   

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lstack
Community Manager
3 months ago
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metals4uonlineNew Participant
asked in The Yotpo Platform

File Size of Widget.js (440.9kb)

Using PageSpeed Insights to review and optimize my website » www.metals4uonline.comThe Yotpo customer reviews widget is 440.9 kb resource size, and makes up 82% of page loading time !!Is there a way to minify it?? <https://staticw2.yotpo.com/XXXXXXXXXXXXXXXX/widget.js> (X replaces my ref #)I’ve even opened the file, copied the text, then saved it locally to my server and modified the code to point to the local file “./js/widget.js” in hope to speed up loading and eliminate my largest HTTP Request of the entire website! 

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3 months ago
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Employee
norawEmployee
posted in SMS & Email

[NEW] Yotpo SMS & Email and Triple Whale integration

It’s official - Yotpo SMS & Email and Triple Whale have joined forces! With this new one-click integration, you can now unlock real-time performance of your email & SMS channels.Here’s a quick overview of everything you can do:Get a full picture of customer touch points in one centralized location View all Yotpo metrics ( unsubscribes, CTR, AOV, revenue, etc.) directly in your Triple Whale dashboard See which campaigns are driving KPIs like sessions, purchases, conversions, and more!Ready to elevate your SMS & email game? See the full rundown of everything Yotpo+Triple Whale can do here.

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Employee
3 months ago
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