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Webhook question


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Do you happen to know if the VIP Tier Earned webhook fires when you go down a tier because of points redemptions?  I know it works when you gain a new tier, but wondering about the opposite direction. Thanks.
 
Steve
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Best answer by smoore4moma 1 February 2023, 15:58

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I got an answer to this….

 

You should not go down a tier due to points redemptions. You would go down a tier if points are removed due to a refund. 
 

If you do drop down a tier for any legitimate reason it would fire the Tier Lost webhook event.
Userlevel 6
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Hey, @smoore4moma

 

I’m double-checking this with our Loyalty support team and will get back to you as soon as possible. 😊

Savina

Userlevel 6
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@smoore4moma, our support team confirmed it! 🙌🏻

You can find more information about how the VIP tier lost event is triggered here: https://loyaltyapi.yotpo.com/reference/vip-tier-lost 

 

Let me know if you have other questions. 

Savina 

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