eComm Insiders Program
Out-of-the-box strategies and game-changing insights from the top players shaping the industry
- 15 Conversations
- 11 Answers
Ask an eCommerce expert ⬇️
Here's your chance to have your most pressing business questions answered by leading experts in the eCommerce industry! We’re launching a Q&A blog series that will feature your need-to-know questions, answered by award-winning eCommerce agencies and tech solutions we partner with. ✅ Your questions could touch on:Easy tweaks to your website to improve CVR Social media & mobile commerce strategies Leveraging loyal customers & growing a community Personalizing the customer lifecycle Best strategies for your eComm platform Retaining customers for lifeNo question is too big or small for these experts, nor do they need to be specifically about a Yotpo product - the sky is the limit! 📌 Submit your questions as a comment here or use our Google form.
Mini Case Study | Red Van quickly launched Camping World sites using custom Yotpo solutions
Red Van Workshop (RVW) is a Salesforce-certified partner specializing in complex, multi-brand eCommerce solutions for the world’s best brands. Camping World sought out RVW to unify the architecture of its three sites using the agency’s custom Autobahn solution, which integrates directly with Yotpo. Challenge Camping World and its sister brands, Overton’s and Gander Outdoors, had just completed a migration to the latest version of Salesforce. However, each site was built independent of the other, with an underlying architecture that was fragmented and a front end design that was laden with customizations. Camping World sought out Red Van to help unify the architecture and back end integrations, as well as to allow the brand designers to have flexibility. Solutions Red Van implemented their Autobahn solution — a lite layer architecture that sits above Salesforce but below any design code — as the base foundation, and Camping World was able to relaunch all three sites in six months. And
Mini Case Study | Tapcart and Yotpo work together to optimize Upful Blends’ mobile experience
Tapcart is a Shopify Plus certified app that allows retailers of any size to design and launch fully native, codeless mobile apps for their stores quickly and seamlessly. Upful Blends wanted their mobile users to have an easy experience ordering its organic teas and supplements. Tapcart and Yotpo united to build the perfect solution. Challenge Upful Blends is an African and Afro-Latina-owned brand that creates tea blends and supplements using organic, natural, and ethically grown herbs. With the majority of eCommerce business coming from mobile devices, the company wanted their customers’ mobile experience to be just as seamless as if they were ordering from their personal computer. They looked to Tapcart to make that happen. Solutions Tapcart implemented Yotpo Reviews into Upful Blends’ app, adding a layer of social proof to product pages to drive conversions, and Yotpo Loyalty to improve customer retention. The brand leverages push notifications to notify customers about double poi
Mini Case Study | The Maze Group builds a D2C business for Candle-lite with Yotpo solutions
The Maze Group is a strategic consultancy that creates scalable, sustainable, and highly effective digital experiences that help their customers succeed. Historic candle brand Candle-lite enlisted The Maze Group in building out their D2C business, with Yotpo Reviews as an integral part of their strategic plan. Challenge Candle-lite had been making and selling candles for over 180 years but was looking for ways to grow beyond their legacy wholesale model, so they partnered with The Maze Group to create their Shopify Plus D2C site. It was important to Candle-lite that Maze build systems that were well integrated and allowed for maximum automation to help reduce the need for hiring additional resources and dependency on an agency long-term. Maze worked with the brand to build digital fluency so that typical agency services could be transitioned to internal teams. Solutions The Maze Group strategized, planned and implemented direct to consumer ecommerce and digital marketing operations i
Mini Case Study | The Stable helps Pit Viper successfully relaunch their storefront with Yotpo solutions
After a successful storefront relaunch, global commerce agency The Stable helped retrosunglasses brand Pit Viper level up their customer acquisition, experience, and lifetime valuewith Yotpo’s full suite of marketing and retention solutions. Challenge The Stable has been working with retro sunglass brand Pit Viper to grow their business since 2019. Over the years, The Stable has redesigned the brand's online storefront on Shopify, along with providing eCommerce strategy services and multiple media service lines. When The Stable and Pit Viper partnered to redesign the brand’s website, The Stable's developers and UX/UI designers were tasked with creating a new digital experience that accurately captured the brand's unique tone and voice. Solution Pit Viper signed on with Yotpo for Loyalty, SMS, Visual Marketing, and Reviews as an all-in-one solution for their marketing needs. With the strategic pillars of customer acquisition, customer experience, and lifetime value, The Stable was con
Can increase/speedup API request rate limit to send more products to Yotpo
We are using API to send client products to Yotpo. We should send 200k+ SKUs to Yotpo. But got rate limit exceeded and couldn’t send all SKUs in time. Taking 30 mins to send 5k SKUs.You are following limit of 5 requests/second on API requests. So we couldn’t send/complete all SKUs to you in time by this restriction.Can you please suggest any way to allow this without any restriction?
Mini Case Study | With Yotpo solutions, UWP helps Arighi Bianchi empower customersCase Study
Underwaterpistol is an end-to-end Shopify agency that propels brands through a unique four- phase framework: plan, create, grow, accelerate. Luxury home furnishings store Arighi Bianchi enlisted Underwaterpistol for a full eCommerce overhaul, including powerful customer feedback with Yotpo’s UGC and SMS solutions. Challenge The home goods industry has skyrocketed in the past few years, as the newly homebound look to renew their spaces. Recognizing the opportunity for its online store to achieve game- changing revenue, luxury furniture brand Arighi Bianchi enlisted Underwaterpistol for a full eCommerce overhaul, complete with a rebrand to propel their business into a new era of homeware. Solutions Loved and lauded by influencers, Arighi Bianchi needed a way to showcase the high volume of UGC they already received, so Underwaterpistol integrated Yotpo’s Visual UGC solution on their eCommerce site. Then, they migrated from another provider to Yotpo Reviews and incorporated them into ind
Mini Case Study | Verbal+Visual’s redesign relied on Yotpo to reward Faherty’s loyal customersCase Study
Verbal+Visual crafts aspirational eCommerce experiences for thoughtful brands that believe in a mission larger than themselves. Verbal+Visual embarked on a full redesign of Faherty’s website, using Yotpo solutions to leverage and grow Faherty’s passionate customer base. Challenge Verbal+Visual embarked on a full site redesign for family-owned apparel brand Faherty on Shopify Plus in the winter and spring of 2021, working in tandem with the brand’s repositioning to enhance their digital experience. The goal was to create a high-converting site that didn’t feel like a standard eCommerce site, but more like the intersection of a travel blog and a digital product. Solutions The Yotpo team was integral from the start, helping Verbal+Visual determine how to leverage and grow Faherty’s passionate customer base. The agency used Yotpo Loyalty to power Faherty’s new loyalty and perks program, and leveraged Yotpo Reviews to highlight customer questions that provide more detail to users on buyer
Mini Case Study | Joseph Joseph turns to Vervaunt to help ramp up their eCommerce strategy with Yotpo solutionsCase Study
Innovative kitchenware and bathroom brand Joseph Joseph turned to Vervaunt, paid media agency and eCommerce consultancy, and Yotpo marketing solutions to pivot to a more substantial eCommerce strategy when the pandemic hit. Challenge Joseph Joseph sells over 1,000 kitchenware and bathroom products in 100 countries around the world. But when the pandemic hit and many stores and retailers closed, they needed to focus more on eCommerce. Joseph Joseph was managing their paid search strategy in-house, but they were struggling to scale spend and realized they needed expert help. That’s where Vervaunt and Yotpo came in. Solutions Vervaunt’s goal was to increase eCommerce sales and revenue while maintaining a similar ad spend, and Yotpo Reviews and Visual UGC was the perfect solution. New customers could easily be reassured by strong and plentiful reviews, and the details Yotpo could capture with tailored questions meant any worries around the product or specifications could be minimized. Vi
A sneak-peak into the “How do you build a seamless retention-focused buyer journey for your Loyalty customers?” event on November 17 at 12:00 pm EST
We are so excited to hear from Doug Hollinger, VP of DTC Strategy at The Stable, and Ellie Garabedian, Product Marketing Manager at Yotpo, on November 17 at 12:00 pm EST for our eComm Insiders event “How do you build a seamless retention-focused buyer journey for your Loyalty customers?”. Let’s take a sneak peek into our eComm Experts’ conversation and prepare to dive into why and how reducing friction in the buyer's journey can keep customers coming back long after the holiday rush. 📌 Get to know your new customers and understand their feedback better. Now you can use SMS Review requests as a frictionless way to collect feedback and start the conversation. With SMSBump by Yotpo, you can send review requests once the order has been delivered to avoid frustration, especially during holiday shipping timelines. It’s something small but powerful - a new type of value exchange with your customers. 📌 SMS can help you leverage your Loyalty program and boost customer engagement. In additio
How to Remove Friction from the Buyer Journey and Drive Repeat Purchases
This season you’ve probably spent more on new customer acquisition than ever before. Don’t let those dollars go to waste!Join us live on Nov. 17 at 12:00 pm EST for a conversation with Doug Hollinger from leading global eCommerce agency The Stable. We’re diving into why and how reducing friction in the buyer's journey can keep customers coming back long after the holiday rush. Along the way, we’ll give you a sneak peek at some of Yotpo’s newest innovations that make it easy. Our Speakers:Doug Hollinger, VP of DTC Strategy at The StableEllie Garabedian, Product Marketing Manager at Yotpo 🔔 Register for the LinkedIn live here! 🔔*Add your questions as comments under this announcement. 👇
Q&A with the eComm Insider Chanel Devetter, Head of lifecycle marketing at MuteSix
MuteSix is an award-winning, full-funnel performance marketing agency creating value for DTC brands and one of Yotpo’s top-performing parents. Chanel Devetter, Head of lifecycle marketing at MuteSix, took part in the first episode of our new series “eComm Insiders” and shared why brands need to double down on retention to impact their bottom line. Check some highlights from her conversation with Sara Pereda, Senior Partner Manager at Yotpo. Q: Why do brands need to double down on the relationships they build with their current customer base?A: Uncertain economic times and the threat of recession means brands have to become more sensitive to customer spending and need to pivot strategies to focus on providing more value in every interaction with their existing customer base. Q: Have shifts in privacy regulations made acquisition efforts even more tricky?A: Acquisition costs have gone up, so it’s harder to acquire new customers in a time of economic downturn because people are less like
🚨 2 hours left before our webinar! Join now and learn why focusing on acquisition is no longer enough for eCommerce brands!
🚨 In just 2 hours, Sara Pereda, Senior Partner Manager at Yotpo, and Chanel DeVetter, Head of Lifecycle Marketing at leading digital marketing agency MuteSix, will go live on Yotpo LinkedIn to share with us why now more important than ever for brands to double down on retention.📌 Register nowThey’ll discuss tangible strategies for brands to drive retention at every touchpoint throughout the buyer journey by integrating two key channels known for strengthening relationships: Loyalty and SMS marketing.Plus, you’ll have the chance to ask these eCommerce Insiders anything you want during a live Q&A following the session! Or add them here - we will make sure our Loyalty and SMS experts on the community to answer them for you!** Make sure to register even if you can't make it to the live event to receive the recording after.
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