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Reviews are not displaying on website

  • 26 July 2022
  • 1 reply
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Review widget is active and I am collecting reviews, but they are not visible on my website. 

I did the automatic install because i know nothing of coding ( i tried that once with a different app just simple copy and paste and screwed up my entire website and had to rebuild from scratch ) 

i am on shopify if that matters 

 

Also i have a one star review and she said she would change it after she got the product, can i resend her a link or just ask her to login and change her review? i have all 5 stars and a 4 star and with only 15 reviews that lowers it significantly or can i delete it somehow and send her another request for review manually ?

( i am on the free plan as of now) 

 

Thanks so much 

 

Gabi 

 

 

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Best answer by erikakwee 27 July 2022, 16:00

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Hi Gabi,

 

Try checking out these articles to help with review publication--this one is on the topic of sorting and moderating your reviews: https://support.yotpo.com/en/article/viewing-and-sorting-reviews and this one talks about auto-publishing reviews (which will make it much less manual and easier for you to push reviews to your site): https://support.yotpo.com/en/article/auto-publishing-reviews

 

Also, check out this article in regards to your question about resending your reviewer another review request: https://support.yotpo.com/en/article/resending-an-automatic-review-request-email

 

Hope that helps!

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