Hello yotpo users,
We just landed here trying to find an answer to the problem we are experiencing. We have use yotpo forever and we have it installed in our web with the “My yotpo” module created by Jorge Vargas. Suddenly and without making any kind of changes to the config of the module we realize that the store design is broken. The yotpo badge on foot of the web does not display correctly. The reviews don’t display properly below the product description, and broken design code displays below the foot of the web. We tried to update the my yotpo modulo to its later version in our test store but the problem still remains. We commented the problem with a couple of programmers and both agree that the problem comes from the yotpo servers and they way it delivers the info throught their API. We dont really know what to do. If you deactive the module the store design displays correctly but products dont display any reviews. If we leave it active as it is it really creates lack of confidence because you see in the page pieces of info on broken design blocks. Is anybody experiencing the same problem? Any recommendation about what door to knock to find someone help us to solve the problem would be highly appreciatted. We wrote a ticket to yotpo but unfortunately it’s quite dissapointing the service quality the deliver, they are always late in their replies and never really come with a tech solution.
Best answer by franciscoView original