we operate brick and mortar stores and a shopify ecommerce site. we would like to be able to leverage yotpo’s review platform for our brick and mortar stores as well and send review requests both product & in store experience to our customers. Currently the review requests only work with our ecommerce platform. The underlying barcodes are the same in our stores and our ecommerce site but currently yotpo does not offer the functionality to send automated review requests for in store purchases and the in store customer experience. Currently that has to be a manual process but there are issues with sending out a manual review request as well as the underlying barcode in our system has to be converted to Yotpo’s internalized barcode?
I would think there are many Yotpo customers that operate brick and mortar stores and ecommerce sites that could benefit from this added functionality?
+1 on this request feature. I find asking them to review in-store experience in person is way more effective than shooting an email to them, who knows if they will read it. I would like to see @spalshofpink feature request and Reviews added to the in-store POS system with Heartland as well. Currently only Loyalty & Referrals is integrated. Heartland Retail by Hyperspace Integration | Yotpo
Hey,@splashofpink & @Swiftler , can you share with me which POS you use? I think we will be able to find examples from other Yotpo customers who managed to implement this. 
Absolutely, leveraging Yotpo's review platform for both your brick-and-mortar stores and your Shopify e-commerce site can provide a cohesive and comprehensive customer experience. While Yotpo currently offers automated review requests for e-commerce purchases, extending this functionality to in-store purchases and experiences could indeed be beneficial for businesses with both physical and online presence. This would enable you to collect reviews and feedback from customers across all touchpoints.
Here's how you might consider implementing this functionality and addressing the challenges you've mentioned:
1. **Automated In-Store Review Requests:**
Work with Yotpo or a developer to explore the possibility of extending the review request functionality to in-store purchases. This would involve integrating Yotpo's system with your point-of-sale (POS) system to capture customer information and purchase details.
2. **Barcode Integration:**
As you've mentioned, the underlying barcodes are the same for both in-store and online purchases. To streamline the process, you could work with a developer to ensure that the barcodes in your system are compatible with Yotpo's internalized barcode format. This would facilitate the automatic linking of in-store purchases to your Yotpo review requests.
3. **Custom Integration:**
If Yotpo's existing features don't cover this specific requirement, consider exploring custom integration options. A developer might be able to create a bridge between your POS system, barcodes, and Yotpo's review platform.
4. **User-Friendly Review Requests:**
To make the review request process user-friendly, consider using email or SMS notifications to prompt customers for their feedback. This could include links to a review form or a QR code that directs customers to leave reviews.
5. **In-Store Review Stations:**
In your brick-and-mortar stores, you could set up review stations where customers can easily leave their feedback. These stations could include tablets or kiosks with a simple interface for submitting reviews.
6. **Unified Customer Profiles:**
Ensure that your CRM (customer relationship management) system or customer database is unified across both in-store and online interactions. This will help in managing and analyzing customer feedback holistically.
7. **Customer Incentives:**
To encourage more customers to leave reviews, consider offering incentives such as discounts or special offers for both in-store and online purchases.
8. **Feedback Loop:**
Once you've collected reviews and feedback, make sure to analyze the data and implement improvements based on customer suggestions. This demonstrates that you value customer input and are actively working to enhance their experiences.
By bridging the gap between your physical stores and your e-commerce site using Yotpo's review platform, you can create a seamless customer experience and gain valuable insights into customer satisfaction across all channels. As you rightly pointed out, there are likely many businesses in a similar situation that could benefit from this added functionality, making it a worthwhile enhancement to explore with Yotpo's support or with the assistance of experienced developers.
In my opinion we are in a position to find good instance from other Yotpo customers who managed to implement this. Love to see this kind of improvement. wow
We're seeking to use Yotpo's review platform for both our brick-and-mortar stores and our Shopify e-commerce site, but currently, Yotpo's automated review requests are only available for online purchases. We want to automate review requests for in-store purchases and experiences too, but Yotpo doesn't offer that functionality. Manually sending review requests is challenging due to conversion issues with barcodes. We believe many businesses with physical stores and online shops could benefit from this expanded feature.
Absolutely, leveraging Yotpo's review platform for both your brick-and-mortar stores and your Shopify e-commerce site can provide a cohesive and comprehensive customer experience. While Yotpo currently offers automated review requests for e-commerce purchases, extending this functionality to in-store purchases and experiences could indeed be beneficial for businesses with both physical and online presence. This would enable you to collect reviews and feedback from customers across all touchpoints.
Here's how you might consider implementing this functionality and addressing the challenges you've mentioned:
1. **Automated In-Store Review Requests:**
Work with Yotpo or a developer to explore the possibility of extending the review request functionality to in-store purchases. This would involve integrating Yotpo's system with your point-of-sale (POS) system to capture customer information and purchase details.
2. **Barcode Integration:**
As you've mentioned, the underlying barcodes are the same for both in-store and online purchases. To streamline the process, you could work with a developer to ensure that the barcodes in your system are compatible with Yotpo's internalized barcode format. This would facilitate the automatic linking of in-store purchases to your Yotpo review requests.
3. **Custom Integration:**
If Yotpo's existing features don't cover this specific requirement, consider exploring custom integration options. A developer might be able to create a bridge between your POS system, barcodes, and Yotpo's review platform.
4. **User-Friendly Review Requests:**
To make the review request process user-friendly, consider using email or SMS notifications to prompt customers for their feedback. This could include links to a review form or a QR code that directs customers to leave reviews.
5. **In-Store Review Stations:**
In your brick-and-mortar stores, you could set up review stations where customers can easily leave their feedback. These stations could include tablets or kiosks with a simple interface for submitting reviews.
6. **Unified Customer Profiles:**
Ensure that your CRM (customer relationship management) system or customer database is unified across both in-store and online interactions. This will help in managing and analyzing customer feedback holistically.
7. **Customer Incentives:**
To encourage more customers to leave reviews, consider offering incentives such as discounts or special offers for both in-store and online purchases.
8. **Feedback Loop:**
Once you've collected reviews and feedback, make sure to analyze the data and implement improvements based on customer suggestions. This demonstrates that you value customer input and are actively working to enhance their experiences.
By bridging the gap between your physical stores and your e-commerce site using Yotpo's review platform, you can create a seamless customer experience and gain valuable insights into customer satisfaction across all channels. As you rightly pointed out, there are likely many businesses in a similar situation that could benefit from this added functionality, making it a worthwhile enhancement to explore with Yotpo's support or with the assistance of experienced developers.
Hey, We're struggling to figure out how to incorporate our in-store purchases and customer experiences into the platform. Our products have identical barcodes, but it seems like there's currently no automated way to send review requests for our in-store transactions, and we're hesitant to manually send them out. We've heard there might be a way to convert our existing barcodes to Yotpo's internalized format, but we're not sure how to go about it.
Hi@CollinFord , thanks for your question!
In order to automate review requests from in-store purchases - merchants need to send Yotpo the relevant order data in order to trigger a review request email. If you integrate with Shopify POS details can be found here: https://support.yotpo.com/docs/shopify-point-of-sale-pos-integration-for-reviews - otherwise you will need to leverage our API https://support.yotpo.com/docs/yotpo-api to send us relevant order data. Please let me know if this is helpful
Yes! its helpful thanks a lot.
"I believe we can look to other Yotpo customers who have successfully https://brokenplanetclothing.uk/implemented this for inspiration. It's great to see this kind of progress. Impressive!
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Will you have more information regarding the request review feature which can be implement on successful inspiration?
Many Yotpo customers who operate both brick-and-mortar stores and ecommerce sites https://carsforyourhelp.com can potentially benefit from the added functionality you mentioned. Having a solution that seamlessly integrates online and offline customer experiences can enhance customer engagement and loyalty.