Reviews best practices and examples

Discover examples and best practices from other members

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7 Conversations

E
ecvari
asked in Reviews best practices and examples

How to manage expiring coupons for review requests

In the setup for adding coupons to the review request emails (Yotpo Reviews), there are three options for expiration: “coupons expire on”, “coupons expire x days after they are received”, and “none”. For either of the first two options, how do we manage the batches of coupons from our e-commerce platform?In the e-commerce platform (we use Salesforce Commerce Cloud, but applies to any platform), we can set up batches of coupons with expiration dates. And in Yotpo, we can upload those. But, for example if we select “coupons expire 90 days after they are received”, how do we match that to uploaded coupons? What expiration date would we set on the batch of coupons in the e-commerce platform (which of course does not know when each coupon will be mailed out).Or, if we select an explicit date, then we would have an issue where recipients who receive them sooner might have 90 days, but the recipient receiving them on the last day would have only 1 day to redeem. How are users in this communit

4
Savina from Yotpo
Community Manager
2 months ago
L
lindsay.delorenzoNew Participant
asked in Reviews best practices and examples

Anchor to On Page Widget

The self-service aspect of the Yotpo on-page review widget is great, but can anyone suggest a way to help with this use case: customer service asks a customer to leave a review for a product they have and in this request give the customer as few steps as possible to complete the task.I was thinking an anchor link (not supported according to Yotpo live chat). Any other suggestions?

5
L
5 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews best practices and examples

How to Ask Customers for Reviews: Best Practices and Examples

While it might seem obvious, the exact science of how to ask customers for reviews can be a bit tricky at times. So, we decided to investigate what your customers see in review request emails, the messaging in SMS requests, and best practices for requesting reviews to see how it all affects review conversion. First, let’s look at the benefits of collecting reviews from customers and how it can help strengthen your brand. The benefits of collecting customer reviews Why do you want customer reviews in the first place? There are many benefits to having reviews on your eCommerce site, but here are just a few to keep in mind. They provide shoppers with information, leading to more purchasesCustomer reviews are seen as highly trustworthy, and they increase sales conversion rates. Potential customers like seeing user-generated content (UGC) as proof that others have bought and are satisfied with your product, which nudges them to complete their purchase. You can collect invaluable customer fe

730
Yotpo Team
Community Manager
5 months ago
G
Employee
Gaby BEmployee
asked in Reviews best practices and examples

Campaign to Launch Reviews with existing customers

Does anyone have some great examples of ways in which they have engaged their existing customers with the launch of reviews? For example; sending out a launch eDM to their existing customer base or a website banner/pop-up encouraging return-visitors to review their prior purchases via the product page for a reward? 

2
G
Employee
6 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews best practices and examples

Dossier Upgrades to Yotpo SMSBump and Sees 2x Higher CVR on SMS Review RequestsCase Study

 Since enabling Yotpo SMSBump’s synergistic flows, Dossier has also been able to generate more reviews, seeing 2x higher CVR on SMS review requests compared to email requests, as well as a tremendous 75x ROI on their VIP tier flow, in which they announce a customer’s tier upgrade and exciting new perks! Dossier was founded out of a desire to make premium fragrances accessible to everyone. For customers, enjoying clean, ethically sourced, long-lasting, high-end perfume is within reach.Dossier looked to SMS for a new engagement channel that could drive more sales and brand awareness, as well as create long-lasting relationships with their customers. As they were already present on email, social, and paid ads, "SMS was the obvious next step" in their eCommerce marketing strategy, says Ines Guien, Co-Founder and VP of Operations at Dossier.Challenge Dossier turned to SMS marketing to build relationships with customers and drive more sales than ever before. Dossier’s previous SMS provider

530
Yotpo Team
Community Manager
8 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in Reviews best practices and examples

Shopify Hardware x Yotpo Reviews and InsightsCase Study

After Shopify’s latest hardware store release, Shopify Hardware, Shopify partnered with Yotpo to help generate actionable insights to better understand customer sentiment surrounding Shopify Hardware. 🛑 ChallengeAs a global eCommerce provider, Shopify needed a partner that could help them collect feedback on a global scale. They needed a solution that provides robust functionality and offers advanced content collection and reporting features. Shopify knew they needed a scalable solution as they rolled out new features, products, and integrations.Shopify Hardware includes Shopify’s POS terminals and accessories that integrate seamlessly with Shopify’s POS software, the Shopify Retail POS app, which also works on Androids or iOS smartphones or tablets. As Shopify expands their Shopify Hardware reach, they wanted to ensure successful product development by collecting in-depth customer feedback.Specifically, they needed insights surrounding the hardware’s functionality, integration, setup

471
Kristie from Yotpo
Employee
8 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews best practices and examples

48% more likely to return to site after seeing UGC | How Leatherman educates & empowers customers with YotpoCase Study

American-made Leatherman is one of the most iconic brands for top-of-the-line outdoor gear. This is their story of how adopting Yotpo, helped them inherit a sense of responsibility to communicate more with their consumers. 🏭 INDUSTRY: Sports & Outdoors🔌PLATFORM & INTEGRATIONS: Salesforce Commerce Cloud & DemandPDX🛑 CHALLENGE: Enable shoppers to find the right products by displaying relevant reviews across the buyer journey💡SOLUTION: A shoppable visual gallery and detailed reviews equipped with Custom Questions & Smart Filters📈 RESULTS: 22,000+ reviews collected, 12% higher CTR on shoppable gallery, shoppers 48% more likely to return to the site after seeing UGC 🛑 ChallengeLeatherman products celebrate problem solvers, adventurers, and builders everywhere. Giving customers the tools (literally!) to get things done, and done well, is at the core of the brand. While their customer community connected with the Leatherman identity, the brand’s digital presence didn’t q

230
Yotpo Team
Community Manager
8 months ago
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