Reviews & UGC

Best practices for collecting and displaying UGC

47 Conversations

Ruthie Berber
Community Manager
Ruthie BerberCommunity Manager
published in Getting started with Reviews

Prevent Bad Reviews from Wrecking this Holiday Season

With the holiday season in full swing, it’s important for eCommerce brands to understand that each and every part of the customer journey matters. This is especially true during this time of economic uncertainty when customers are looking for seamless shopping experiences — without the added stress of wondering whether or not gifts will ship on time.After LateShipment.com predicted between 16% and 20% of packages being delayed for the 2021 holiday shopping season, it’s not surprising that shipping delays are a real concern for consumers. In fact, 58% of shoppers stated that they wouldn’t buy from a brand again if they experienced multiple delays because of supply chain issues. And with retention at the forefront for many, brands can’t afford to lose their loyal customers or to see a dip in their star ratings.Minimize your brand’s risk of receiving bad reviews and lower ratings by understanding why and how you can protect them. 3 reasons to protect your star ratings this holiday season 

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Y
3 days ago
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ivicadjuricNew Participant
asked in Getting started with Reviews

Design editing for coupon email

How can I edit design for coupon email? I can only edit text and date settings, but I can not change email design?

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5 days ago
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NikkiParticipating Frequently
asked in Getting started with Reviews

Cookie consent on Magento 2

Hi, I’m trying to make our website compliant with cookie consent laws, and I noticed that the Yotpo extensions sets a cookie (yotpo_pixel) which I can’t catch by my third-party software, so people who have opted out of cookies still get this cookie.Does anyone have a solution to this?

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Savina from Yotpo
Community Manager
18 days ago
S
SouthernpeekNew Participant
asked in Getting started with Reviews

I changed from Godaddy to Wix. Do you all work with Wix?

Hi. I once had yotpo connected to my website. I changed from Godaddy to Wix. Do you all work with Wix?

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Savina from Yotpo
Community Manager
19 days ago
S
sharibNew Participant
asked in Getting started with Reviews

Ratings Board inclusion

Hi, Is it possible to add a ratings board on my product details page. Are there any widgets provided by Yotpo?I am using the free subscription of yotpo reviews and ratings. And the platform on which my store is built is Salesforce Commerce Cloud.Example of ratings board:  Is it possible to achieve this with a free account?Best Regards

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Savina from Yotpo
Community Manager
2 months ago
E
ecvari
asked in Reviews best practices and examples

How to manage expiring coupons for review requests

In the setup for adding coupons to the review request emails (Yotpo Reviews), there are three options for expiration: “coupons expire on”, “coupons expire x days after they are received”, and “none”. For either of the first two options, how do we manage the batches of coupons from our e-commerce platform?In the e-commerce platform (we use Salesforce Commerce Cloud, but applies to any platform), we can set up batches of coupons with expiration dates. And in Yotpo, we can upload those. But, for example if we select “coupons expire 90 days after they are received”, how do we match that to uploaded coupons? What expiration date would we set on the batch of coupons in the e-commerce platform (which of course does not know when each coupon will be mailed out).Or, if we select an explicit date, then we would have an issue where recipients who receive them sooner might have 90 days, but the recipient receiving them on the last day would have only 1 day to redeem. How are users in this communit

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Savina from Yotpo
Community Manager
2 months ago
Little Arcana Candles
Little Arcana CandlesParticipating Frequently
asked in Getting started with Reviews

How to make sure that my Shopify store is generating reviews?

Hey all, I’m a bit new to using Yotpo Reviews (still working on setting up my Shopify store). How can I make sure that once I’m ready to sell my candles, reviews are generated, and everything is working? 

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Little Arcana Candles
3 months ago
Hannah B
Employee
Hannah BEmployee
posted in Getting started with Reviews

Multi Languages - Email

Configuring the LanguageIn order to change the language for an account, follow these steps:Log in to your Yotpo Account Click Collect Reviews  Click Email Settings Click the General Settings tab Choose the language in the drop-down Language list Click the Save Changes button at the bottom of the screenChanging the language in this section changes it for all Yotpo features - Emails, landing pages and On-site Widgets. Languages in the Email Template EditorOnce the Email Template Editor is enabled, it overrides all the automatic translations, since the text is hard-coded into the templates. This means that we need to insert the translations back into the templates. Make sure you go through ALL of the templates in the Email Template Editor, and preview them to make sure everything is translated.Texts appear in different ways in the editor:HTML TextAppears in white in the editor. For example:Placeholders from Email SettingsSome pieces of text are entirely represented as placeholders in the

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Little Arcana Candles
3 months ago
Hannah B
Employee
Hannah BEmployee
posted in Getting started with Reviews

The Email Template Editor - General Guide

The Email Template Editor allows the user to edit and customize Yotpo emails that are being sent out to the customers. 1. A List of Templates Available for EditingGeneral TemplatesEditing these templates will affect all email typesEmail_layout.liquid - The email layout - the outermost template in the editor Custom_overrides.css - File for CSS overrides, this is where we write our CSS Custom_media_queries.css - media query overrides file to ensure mobile responsiveness  yotpo(readonly).css - Yotpo's default CSS stylesheet - not editable Brand_logo.liquid - The brand's logo Email_footer.liquid - Appears at the bottom of the email and includes unsubscribe link  Email_header(readonly).liquid - Text that appears at the top of the emails  Product_image(readonly).liquid - The product image (for product review requests) Tracking_pixel(readonly).liquid - Email conversion tracking pixel Unsubscribe_section.liquid - Unsubscribe section that appears in the email footer Unsupported_email_client.liq

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Savina from Yotpo
Community Manager
3 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Getting started with Reviews

💡 Reviews Tips & TricksTips&Tricks

Hey all, let’s dive into our newest Reviews topic! 🙌🏻  #Tip 1 focuses on answering a common question How and why do Reviews matter for SEO? Reviews aren’t just great for increasing conversion, boosting customer trust, and powering word-of-mouth marketing – they help you get more traffic from search engines. And as we know, SEO rankings place more weight on what users have to say.Reviews are one form of user-generated content (UGC) that search engines consider. UGC racks up serious SEO points by providing sites with fresh content, bundles of backlinks, and sources for organic attributes.  Here is exactly why reviews are so good for helping you rise in search engine results: 1. Reviews provide search engines with fresh, relevant contentIt’s not always possible (or beneficial) for a brand to churn out tons of new content, especially if this content is produced explicitly for SEO purposes, but search engines want to see your site is active, so what’s a brand to do? 2. Reviews shape basic

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Savina from Yotpo
Community Manager
3 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in Getting started with Reviews

Visual Marketing: The rise and importance of UGC and VUGC in eCommerce

In a competitive and saturated digital landscape, winning customers’ attention has never been more challenging. According to a Statista report, over 6 million people globally shop online each minute.But thanks to visual marketing, brands can captivate audiences and capture their attention more than traditional marketing tactics, making visual marketing the standard among digital marketers. And a major component to successfully win over audiences is UGC. According to an IAB report, user generated content (UGC) is 50% more trusted than any other media, making customer reviews, star ratings, and social proof essential for eCommerce marketers.  A derivative of UGC is visual user generated content (VUGC). Visual content generated by shoppers — like photo reviews, unboxing videos, and social media product tags — builds brand trust, increases discovery, and most importantly, empowers shoppers throughout the entire customer journey. While displaying VUGC is quite intuitive, the challenges behi

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Savina from Yotpo
Community Manager
3 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Getting started with Reviews

3 Yotpo Reviews Analyses to Increase Customer Lifetime Value

If customer lifetime value (CLTV) isn’t your “North Star” metric, at the very least, it’s one of the fundamental metrics you use to keep a pulse on your brand’s health and profitability trends. Let’s take a look at how you can analyze your Yotpo Reviews data via Daasity, an omnichannel data and analytics platform, and leverage those analyses to guide decision-making that leads to higher CLTV.  3 Yotpo Reviews data analyses Everyone loves a good top 10 list; they’re easy to understand and digest, particularly in the context of exploring data and performance. Here’s a breakdown of Yotpo Reviews data into three top 10 lists that are launchpads for uncovering insights:1. Ratings for top 10 products soldWe’ll start with a fundamental top 10. This analysis allows you to understand your top 10 most popular products on the basis of all-time units sold along with their corresponding ratings. In other words, what ten products have you sold the most, and how much do your customers like those prod

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Yotpo Team
Community Manager
3 months ago
L
Love154New Participant
asked in Getting started with Reviews

How can we make yotpo faster for page experience

Hi how can we make yotpo run smother for the google page speed. the yotpo widget seem to slow the site down please see attached

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Savina from Yotpo
Community Manager
3 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Getting started with Reviews

Create shopping experiences that actually convert with Review Syndication to shops on Facebook and Instagram.

As we enter an era of increased social commerce, savvy brands are taking advantage of social channels like shops on Facebook and Instagram. With over 300 million monthly Shops visitors, it’s no surprise that brands with a robust social commerce strategy see increased revenue and conversions. In fact, a Facebook survey reported that 81% of consumers use social media to research products and services before making a purchase. Even more noteworthy, 80% of consumers use Facebook and Instagram to decide whether or not to make a purchase. This leaves marketers with a pressing question: How can brands drive conversion in such a competitive online landscape? The solution — social proof.   Review syndication strengthens social proof and drives conversion With review syndication to shops on Facebook and Instagram, brands can easily leverage the reviews they’ve already collected, instantly enhancing their social proof on their shop. Review syndication to social helps brands maximize the reach of

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Yotpo Team
Community Manager
4 months ago
F
Inspiring
franciscoInspiring
posted in Getting started with Reviews

urgent yotpo widget broken after dashboard error 500 fix

Hello,Case #00788718 - Can you please talk to support to escalate ticket and give us an urgent solution? We requested to fix our dashboard since it displayed an error 500. Support replied they did it and since then they broke the design of the widget in our site.

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F
Inspiring
4 months ago
F
Inspiring
franciscoInspiring
asked in Getting started with Reviews

Amazonservice calls making speed loading slow

Hello,My hosting people confirmed that the reason why my web is running extremely is due to calls to amazonweb services. The calling line is:12u IPv4 3706246018 0t0 TCP lin157.loading.es:46754->ec2-3-226-207-132.compute-1.amazonaws.com:https (ESTABLISHED)I believe this are the api calls from yotpo module to your servers. Can you please confirm? I can’t handle or affords having an extremely slow webpage due to having yotpo. I have been carrying this problem for months but it seems it is getting worst and worst. I will have to consider moving to another supplier if the problem is not solved.Can anybody from the yotpo tech department offer me a tailored solution to solve this? We already implemented a script that was passed to us by them but the problem seems is not solved.

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Inspiring
4 months ago
Ruthie Berber
Community Manager
Ruthie BerberCommunity Manager
published in Getting started with Reviews

8 Ways to Build Brand Trust with Reviews

As the race to boost customer retention heats up, eCommerce brands need to strategize on building brand trust to ensure that their customers are happy and returning to their site. Reviews, in particular, are a great form of social proof that can help brands build on that trust, and ultimately, impact customer retention. Here are eight ways you can use reviews to build brand trust.  1. Gather all of the nitty gritty details within reviews A sure-fire way to show your shoppers that your reviews are coming from real people is to collect as much information as possible from those who are leaving reviews.For instance, if a customer leaves a review about a pair of jeans, brands can collect details about the reviewer’s age, weight, and height; the exact color and cut of the jeans they purchased; and the size they ordered. By displaying these details alongside your reviews, you can be transparent with your shoppers and build more trust with them.  2. Collect customer photos in your reviews Whe

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Ruthie Berber
Community Manager
4 months ago
erikakwee
Employee
erikakweeEmployee
posted in Getting started with Reviews

Yotpo Reviews’ New Widgets 3.0 (Gradual Rollout Plan)

Hi everyone, Erika from Yotpo here! We’ve made some exciting improvements to our Yotpo Reviews Widgets, and I’m thrilled to share that our new 3.0 Widgets are now in beta.  What do you get with the new beta widgets? Access to our beautiful new Main Reviews and Star Ratings widgets. These include: Improved performance for widgets that have minimal impact on site speed Our brand new Bold Layout - a modern grid layout that makes your visual content pop! An intuitive widget editor that makes customizations a breeze, no code required High accessibility standard: regular audits with our third-party ADA vendor ensures our widgets adhere to ADA standards How can I join? The widget beta is currently open to all Shopify customers. If you’d like to join, please have your CSM nominate you via this link or reach out to support to get this functionality added. Availability for non-Shopify platforms is planned for 2023.As the widget development efforts are still in beta, the team has been hard

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erikakwee
Employee
4 months ago
F
Inspiring
franciscoInspiring
asked in Getting started with Reviews

Yotpo module and broken store design

Hello yotpo users,We just landed here trying to find an answer to the problem we are experiencing. We have use yotpo forever and we have it installed in our web with the “My yotpo” module created by Jorge Vargas. Suddenly and without making any kind of changes to the config of the module we realize that the store design is broken. The yotpo badge on foot of the web does not display correctly. The reviews don’t display properly below the product description, and broken design code displays below the foot of the web. We tried to update the my yotpo modulo to its later version in our test store but the problem still remains. We commented the problem with a couple of programmers and both agree that the problem comes from the yotpo servers and they way it delivers the info throught their API. We dont really know what to do. If you deactive the module the store design displays correctly but products dont display any reviews. If we leave it active as it is it really creates lack of confidence

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F
Inspiring
4 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Getting started with Reviews

Automatically collect Reviews from your customers

Not sure if your Yotpo Reviews account is set up correctly and sending out Reviews requests to your customers? Check out our short guide about the Automatic Reviews Requests. 💡 The Automatic Reviews Request📌 Automatic review requests are post-purchase emails or text messages that are used to automatically collect site and/or product reviews from past shoppers. They are synced with orders placed through your store and are triggered to be sent several days (configurable) following order placement. Where to find the Automatic Reviews request settings? Go to your Reviews Requests Dashboard: Log into Yotpo Reviews. Select Collect Reviews > Review Requests Dashboard.   📌 The Requests Dashboard shows you which review request emails were sent, opened, scheduled, or led to a review being submitted. You’ll also be able to quickly see which requests were not sent and identify the reason why. Check the Review requests statuses. The Review requests can have any of the following statuses tha

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Savina from Yotpo
Community Manager
4 months ago
Frank.Martinez
Frank.MartinezNew Participant
asked in Getting started with Reviews

Helpdesk setup

I am working in the Manage Content tab under Helpdesk. I am could not find an answer on the Private Response field. Does this go into yotpo for the internal teams or does this go directly to the customer. I think Public is pretty self explanatory and goes a a response on our website?   

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M
4 months ago
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lindsay.delorenzoNew Participant
asked in Reviews best practices and examples

Anchor to On Page Widget

The self-service aspect of the Yotpo on-page review widget is great, but can anyone suggest a way to help with this use case: customer service asks a customer to leave a review for a product they have and in this request give the customer as few steps as possible to complete the task.I was thinking an anchor link (not supported according to Yotpo live chat). Any other suggestions?

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L
5 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Getting started with Reviews

Reviews Tagging: The Key to Categorizing Your Reviews

During our recent Yotpo Tech Talk series event, we announced our newest Reviews Tagging capabilities within the Yotpo platform. Thanks to Reviews Tagging, brands can now gain better visibility into their reviews and closer insights when it comes to overall customer sentiment.  What is Reviews Tagging? If you’re looking for an easy way to manage your reviews, Reviews Tagging allows your brand to classify them into different categories so that you can access them in a more efficient and organized way. Categorize and manage your reviews easily by either using our pre-created tags for immediate use or creating your own tags to best meet your specific brand needs.You can use reviews tags to categorize your reviews by shipping, good customer service, top shopper, needs follow up, and so much more. These tags will provide other admin users with insights into which customers need assistance and which ones are happy with your products. Reviews tags also come in handy when you have multiple admi

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Yotpo Team
Community Manager
5 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews best practices and examples

How to Ask Customers for Reviews: Best Practices and Examples

While it might seem obvious, the exact science of how to ask customers for reviews can be a bit tricky at times. So, we decided to investigate what your customers see in review request emails, the messaging in SMS requests, and best practices for requesting reviews to see how it all affects review conversion. First, let’s look at the benefits of collecting reviews from customers and how it can help strengthen your brand. The benefits of collecting customer reviews Why do you want customer reviews in the first place? There are many benefits to having reviews on your eCommerce site, but here are just a few to keep in mind. They provide shoppers with information, leading to more purchasesCustomer reviews are seen as highly trustworthy, and they increase sales conversion rates. Potential customers like seeing user-generated content (UGC) as proof that others have bought and are satisfied with your product, which nudges them to complete their purchase. You can collect invaluable customer fe

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Yotpo Team
Community Manager
5 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in Getting started with Reviews

[Poll] The Truth About eCommerce Returns and How Reviews Can Help

Let’s face it — as an eCommerce business, you’ve definitely seen your fair share of product returns from your customers. At this point, eCommerce returns are simply a natural part of selling products online.Because you can’t guarantee that shoppers will be happy with their purchase, customer returns have become a huge challenge for brands, with 30% of eCommerce purchases leading to a return. Let’s dive into the reasoning behind returns, how they can impact brands, how Chubbies has successfully managed returns, and how Yotpo Reviews hold the key to lessening eCommerce returns.  Why customers return products 📌 Check our poll at the end of the article and share your thoughts! Your customers may return the products they purchased for a variety of reasons. But overall, it’s usually because the product simply didn’t meet their expectations.Customers may also return products because:They didn’t like the product’s fit, feel, taste, or smell. The item arrived later than expected. They no longe

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Savina from Yotpo
Community Manager
5 months ago
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