Reviews & UGC

Best practices for collecting and displaying UGC

16 Conversations

Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in Best practices and examples

Shopify Hardware x Yotpo Reviews and InsightsCase Study

After Shopify’s latest hardware store release, Shopify Hardware, Shopify partnered with Yotpo to help generate actionable insights to better understand customer sentiment surrounding Shopify Hardware. 🛑 ChallengeAs a global eCommerce provider, Shopify needed a partner that could help them collect feedback on a global scale. They needed a solution that provides robust functionality and offers advanced content collection and reporting features. Shopify knew they needed a scalable solution as they rolled out new features, products, and integrations.Shopify Hardware includes Shopify’s POS terminals and accessories that integrate seamlessly with Shopify’s POS software, the Shopify Retail POS app, which also works on Androids or iOS smartphones or tablets. As Shopify expands their Shopify Hardware reach, they wanted to ensure successful product development by collecting in-depth customer feedback.Specifically, they needed insights surrounding the hardware’s functionality, integration, setup

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Kristie from Yotpo
Employee
4 hours ago
R
Ran_HNew Participant
posted in Getting started with Reviews

How Yotpo Is Working to Promote an Authentic Review Experience

Hello,We get many questions related to this, so here is a quick update you might find useful.  As a Yotpo customer, you can rest assured that your reviews provider reflects the most up-to-date regulations from the Federal Trade Commission (FTC) and the EU Omnibus Directive when it comes to collecting, moderating, and displaying reviews. Learn more here. You are welcome to reply here with any additional questions you may have 

0
R
1 day ago
R
Community Manager
Ruthie BerberCommunity Manager
published in Getting started with Reviews

Yotpo Reviews resources and how-tos

New to Yotpo Reviews? Here are some resources to help you get started:Installing Yotpo Reviews Getting Started Checklist Moderate Reviews Understand Analytics Integrate Yotpo Reviews with your Tech Stack

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R
Community Manager
2 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
asked in Getting started with Reviews

Anyone using Facebook Ads to collect more reviews?

Hey all, Is anyone using Facebook ads to collect more product reviews? 🤔💡 We already know that, according to Facebook, there are currently more than 1.2 million active Shops on Facebook and Instagram and more than 300 million people interacting with them every month and merchants that sell on more channels are more likely to increase their engagement and brand awareness. Share with us your experience and best practices, we would love to hear your experience.   

0
Savina from Yotpo
Community Manager
2 days ago
brandteam
Community Manager
brandteamCommunity Manager
published in Best practices and examples

48% more likely to return to site after seeing UGC | How Leatherman educates & empowers customers with Yotpo.Case Study

American-made Leatherman is one of the most iconic brands for top-of-the-line outdoor gear. This is their story of how adopting Yotpo, helped them inherit a sense of responsibility to communicate more with their consumers. 🏭 INDUSTRY: Sports & Outdoors🔌PLATFORM & INTEGRATIONS: Salesforce Commerce Cloud & DemandPDX🛑 CHALLENGE: Enable shoppers to find the right products by displaying relevant reviews across the buyer journey💡SOLUTION: A shoppable visual gallery and detailed reviews equipped with Custom Questions & Smart Filters📈 RESULTS: 22,000+ reviews collected, 12% higher CTR on shoppable gallery, shoppers 48% more likely to return to the site after seeing UGC 🛑 ChallengeLeatherman products celebrate problem solvers, adventurers, and builders everywhere. Giving customers the tools (literally!) to get things done, and done well, is at the core of the brand. While their customer community connected with the Leatherman identity, the brand’s digital presence didn’t q

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brandteam
Community Manager
2 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Getting started with Reviews

Reviews reimagined: The benefits of adding SMS

Hey all, 👋🏼💡 Have you read the latest articles about Yotpo Reviews Due for an Upgrade? Why You Should Use SMS to Boost Your Reviews Strategy? I would love to hear your take on the 3 best practices for combining SMS and Reviews:   ✅ Enable multiple SMS sign-up methods for shoppers  Creating multiple SMS sign-up opportunities, such as QR codes and on-site pop-up banners, increases sign-up rates significantly. Once customers join your SMS subscriber list, you can then easily push review requests via text message or set up more advanced SMS flows, such as text messages triggered by abandoned carts. 🌊 Create omnichannel review request flows via SMS According to a recent Yotpo SMS survey, 65% of online customers buy or browse on their mobile devices. Brands must create omnichannel review collection flows (e.g., email, social, bulk SMS templates, loyalty programs, and on-site widgets) to encourage review submissions and engagement via SMS. By requesting reviews on-site, via email, and b

0
Savina from Yotpo
Community Manager
2 months ago
B
brandiqaNew Participant
asked in Getting started with Reviews

Gatsby UGC Integration

Hello,I am trying to figure out how to integrate UGC reviews with a Gatsby ecommerce project. I’ve installed the plugin https://www.gatsbyjs.com/plugins/gatsby-source-yotpo/ and configured the app key and secret. Currently, I don’t have any reviews so I tried to POST one using VS Code’s REST Client. Below is the POST request. POST /v1/widget/reviews HTTP/1.1Accept: application/jsonContent-Type: application/jsonHost: api.yotpo.com@appKey={{$processEnv GATSBY_YOTPO_APP_KEY}}{ "appkey": "{{appKey}}", "sku": "prod_01G0V7ZAXNFTYBFY5H8Z4SS0JG", "product_title": "Medusa T-Shirt", "product_description": "Reimagine the feeling of a classic T-shirt. With our cotton T-shirts, everyday essentials no longer have to be ordinary.", "product_url": "http://brandiqa.netlify.com/na/t-shirt", "product_image_url": "https://medusa-public-images.s3.eu-west-1.amazonaws.com/tee-black-front.png", "display_name": "John Smith", "email": "micwanyoike@gmail.com", "is_incentivized": true, "review_content":

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B
2 months ago
C
cfuselierlogiNew Participant
asked in Getting started with Reviews

Yotpo Reviews privacy question

Hello Yotpo Community:We are using Yotpo Reviews on several public-facing websites.  Our privacy team recently flagged Yotpo as a technology that is performing data collection and should be blocked or removed from the page for visitors who opt out of data collection.  Any suggestions on how to do this?We prefer not to remove Reviews from the web page entirely.  An API to turn off data collection for visitors who opt out would be ideal.  However, if that does not exist, we will need to explore removing Yotpo for visitors who decline consent.This is a major issue in countries where GDPR applies, as you might imagine.Thanks,Christopher 

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R
Community Manager
2 months ago
Hannah B
Community Manager
Hannah BCommunity Manager
posted in Getting started with Reviews

Multi Languages - Email

Configuring the LanguageIn order to change the language for an account, follow these steps:Log in to your Yotpo Account Click Collect Reviews  Click Email Settings Click the General Settings tab Choose the language in the drop-down Language list Click the Save Changes button at the bottom of the screenChanging the language in this section changes it for all Yotpo features - Emails, landing pages and On-site Widgets. Languages in the Email Template EditorOnce the Email Template Editor is enabled, it overrides all the automatic translations, since the text is hard-coded into the templates. This means that we need to insert the translations back into the templates. Make sure you go through ALL of the templates in the Email Template Editor, and preview them to make sure everything is translated.Texts appear in different ways in the editor:HTML TextAppears in white in the editor. For example:Placeholders from Email SettingsSome pieces of text are entirely represented as placeholders in the

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Hannah B
Community Manager
2 months ago
Hannah B
Community Manager
Hannah BCommunity Manager
posted in Getting started with Reviews

The Email Template Editor - General Guide

The Email Template Editor allows the user to edit and customize Yotpo emails that are being sent out to the customers. 1. A List of Templates Available for EditingGeneral TemplatesEditing these templates will affect all email typesEmail_layout.liquid - The email layout - the outermost template in the editor Custom_overrides.css - File for CSS overrides, this is where we write our CSS Custom_media_queries.css - media query overrides file to ensure mobile responsiveness  yotpo(readonly).css - Yotpo's default CSS stylesheet - not editable Brand_logo.liquid - The brand's logo Email_footer.liquid - Appears at the bottom of the email and includes unsubscribe link  Email_header(readonly).liquid - Text that appears at the top of the emails  Product_image(readonly).liquid - The product image (for product review requests) Tracking_pixel(readonly).liquid - Email conversion tracking pixel Unsubscribe_section.liquid - Unsubscribe section that appears in the email footer Unsupported_email_client.liq

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Hannah B
Community Manager
2 months ago
laurenb
laurenbNew Participant
posted in Getting started with Reviews

Customer Service Strategy Dreams Come True

Since having Yotpo Reviews added to our site, we’ve been able to streamline and identify any issues like never before. My Favorite tip to share:I respond to every 4 Star Review with a personal email asking how we could have achieved 5 stars. The answers have been so insightful! Whats a fun strategy you’ve enacted to better improve your brand?

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brandteam
Community Manager
2 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Getting started with Reviews

Reviews Marketing The Turning Point & Next Phase

Are you using SMS to collect high-quality reviews from your customers? 💡Reviews technology has finally reached the outer bounds of SMS, search, and social. Your happiest customers are eager to tell your brand stories, convince their friends, and broaden your reach. It’s your job to empower them.Join EXCLUSIVE and Yotpo to learn how to do so masterfully at “Reviews Marketing The Turning Point & Next Phase“ webinar: Wednesday, April 6th at 2:00 PM ET RSVP for this event here

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Savina from Yotpo
Community Manager
3 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Getting started with Reviews

Filter Reviews by Source in the Moderation Panel

Our new review source filter allows you to filter reviews based on where they came from, for example, automatic review requests, reviews import, manual review requests, and more.

1
laurenb
3 months ago
J
jleeNew Participant
posted in Getting started with Reviews

How do you use UGC in marketing?

So right now, I’m just using review content in social ads, but I want to do more. How are other people using them?

1
Savina from Yotpo
Community Manager
4 months ago
I
itsstevieNew Participant
asked in Getting started with Reviews

How do I integrate my reviews with Klaviyo?

Has anyone done this and can walk me through the steps?

1
Savina from Yotpo
Community Manager
4 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Getting started with Reviews

Requests Dashboard

The Requests Dashboard is a new, dynamic page that lists all recent orders and shows the status of the automatic review request associated with each order. This page is currently available for all free and monthly customers using the Shopify platform.  Learn more here

0
Savina from Yotpo
Community Manager
4 months ago

🧮 Loyalty ROI Calculator

📲 SMS Analyzer

👑 Amazing Women in eCommerce

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