Reviews & UGC

Best practices for collecting and displaying UGC

45 Conversations

G
Employee
Gaby BEmployee
asked in Reviews best practices and examples

Campaign to Launch Reviews with existing customers

Does anyone have some great examples of ways in which they have engaged their existing customers with the launch of reviews? For example; sending out a launch eDM to their existing customer base or a website banner/pop-up encouraging return-visitors to review their prior purchases via the product page for a reward? 

2
G
Employee
4 months ago
M
Midwest DazzleNew Participant
asked in Getting started with Reviews

Reviews are not displaying on website

Review widget is active and I am collecting reviews, but they are not visible on my website. I did the automatic install because i know nothing of coding ( i tried that once with a different app just simple copy and paste and screwed up my entire website and had to rebuild from scratch ) i am on shopify if that matters  Also i have a one star review and she said she would change it after she got the product, can i resend her a link or just ask her to login and change her review? i have all 5 stars and a 4 star and with only 15 reviews that lowers it significantly or can i delete it somehow and send her another request for review manually ?( i am on the free plan as of now)  Thanks so much  Gabi   

1
erikakwee
Employee
6 months ago
J
jleeNew Participant
asked in Getting started with Reviews

Walmart Reviews

Is anyone selling on Walmart, and if so, how hard is it to set up reviews syndication? Do you do it on the Yotpo side or the Walmart side, or both?

1
M
6 months ago
A
amberNew Participant
asked in Getting started with Reviews

Consent Form for UGC testimonials

I know we have the ability to capture video and pictures with our reviews. However, we can’t use any of them without a written consent from the member. Is it possible to include some sort of consent form within our review form to make this possible. Legally it’s not a good idea to rely on an implied use. Meaning by submitting they agree to it being used. We need our entire consent form linked and language that says that somewhere in the form before using any of their photos or videos on our website or elsewhere in our owned properties.   

3
A
6 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews best practices and examples

Dossier Upgrades to Yotpo SMSBump and Sees 2x Higher CVR on SMS Review RequestsCase Study

 Since enabling Yotpo SMSBump’s synergistic flows, Dossier has also been able to generate more reviews, seeing 2x higher CVR on SMS review requests compared to email requests, as well as a tremendous 75x ROI on their VIP tier flow, in which they announce a customer’s tier upgrade and exciting new perks! Dossier was founded out of a desire to make premium fragrances accessible to everyone. For customers, enjoying clean, ethically sourced, long-lasting, high-end perfume is within reach.Dossier looked to SMS for a new engagement channel that could drive more sales and brand awareness, as well as create long-lasting relationships with their customers. As they were already present on email, social, and paid ads, "SMS was the obvious next step" in their eCommerce marketing strategy, says Ines Guien, Co-Founder and VP of Operations at Dossier.Challenge Dossier turned to SMS marketing to build relationships with customers and drive more sales than ever before. Dossier’s previous SMS provider

470
Yotpo Team
Community Manager
7 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in Reviews best practices and examples

Shopify Hardware x Yotpo Reviews and InsightsCase Study

After Shopify’s latest hardware store release, Shopify Hardware, Shopify partnered with Yotpo to help generate actionable insights to better understand customer sentiment surrounding Shopify Hardware. 🛑 ChallengeAs a global eCommerce provider, Shopify needed a partner that could help them collect feedback on a global scale. They needed a solution that provides robust functionality and offers advanced content collection and reporting features. Shopify knew they needed a scalable solution as they rolled out new features, products, and integrations.Shopify Hardware includes Shopify’s POS terminals and accessories that integrate seamlessly with Shopify’s POS software, the Shopify Retail POS app, which also works on Androids or iOS smartphones or tablets. As Shopify expands their Shopify Hardware reach, they wanted to ensure successful product development by collecting in-depth customer feedback.Specifically, they needed insights surrounding the hardware’s functionality, integration, setup

441
Kristie from Yotpo
Employee
7 months ago
R
Employee
Ran_HEmployee
posted in Getting started with Reviews

How Yotpo Is Working to Promote an Authentic Review Experience

Hello,We get many questions related to this, so here is a quick update you might find useful.  As a Yotpo customer, you can rest assured that your reviews provider reflects the most up-to-date regulations from the Federal Trade Commission (FTC) and the EU Omnibus Directive when it comes to collecting, moderating, and displaying reviews. Learn more here. You are welcome to reply here with any additional questions you may have 

0
R
Employee
7 months ago
Ruthie Berber
Community Manager
Ruthie BerberCommunity Manager
published in Getting started with Reviews

Yotpo Reviews resources and how-tos

New to Yotpo Reviews? Here are some resources to help you get started:Installing Yotpo Reviews Getting Started Checklist Moderate Reviews Understand Analytics Integrate Yotpo Reviews with your Tech Stack

320
Ruthie Berber
Community Manager
7 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Getting started with Reviews

Anyone using Facebook Ads to collect more reviews?

Hey all, Is anyone using Facebook ads to collect more product reviews? 🤔💡 We already know that, according to Facebook, there are currently more than 1.2 million active Shops on Facebook and Instagram and more than 300 million people interacting with them every month and merchants that sell on more channels are more likely to increase their engagement and brand awareness. Share with us your experience and best practices, we would love to hear your experience.   

0
Savina from Yotpo
Community Manager
7 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews best practices and examples

48% more likely to return to site after seeing UGC | How Leatherman educates & empowers customers with Yotpo.Case Study

American-made Leatherman is one of the most iconic brands for top-of-the-line outdoor gear. This is their story of how adopting Yotpo, helped them inherit a sense of responsibility to communicate more with their consumers. 🏭 INDUSTRY: Sports & Outdoors🔌PLATFORM & INTEGRATIONS: Salesforce Commerce Cloud & DemandPDX🛑 CHALLENGE: Enable shoppers to find the right products by displaying relevant reviews across the buyer journey💡SOLUTION: A shoppable visual gallery and detailed reviews equipped with Custom Questions & Smart Filters📈 RESULTS: 22,000+ reviews collected, 12% higher CTR on shoppable gallery, shoppers 48% more likely to return to the site after seeing UGC 🛑 ChallengeLeatherman products celebrate problem solvers, adventurers, and builders everywhere. Giving customers the tools (literally!) to get things done, and done well, is at the core of the brand. While their customer community connected with the Leatherman identity, the brand’s digital presence didn’t q

200
Yotpo Team
Community Manager
7 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Getting started with Reviews

Reviews reimagined: The benefits of adding SMS

Hey all, 👋🏼💡 Have you read the latest articles about Yotpo Reviews Due for an Upgrade? Why You Should Use SMS to Boost Your Reviews Strategy? I would love to hear your take on the 3 best practices for combining SMS and Reviews:   ✅ Enable multiple SMS sign-up methods for shoppers  Creating multiple SMS sign-up opportunities, such as QR codes and on-site pop-up banners, increases sign-up rates significantly. Once customers join your SMS subscriber list, you can then easily push review requests via text message or set up more advanced SMS flows, such as text messages triggered by abandoned carts. 🌊 Create omnichannel review request flows via SMS According to a recent Yotpo SMS survey, 65% of online customers buy or browse on their mobile devices. Brands must create omnichannel review collection flows (e.g., email, social, bulk SMS templates, loyalty programs, and on-site widgets) to encourage review submissions and engagement via SMS. By requesting reviews on-site, via email, and b

0
Savina from Yotpo
Community Manager
9 months ago
B
brandiqaNew Participant
asked in Getting started with Reviews

Gatsby UGC Integration

Hello,I am trying to figure out how to integrate UGC reviews with a Gatsby ecommerce project. I’ve installed the plugin https://www.gatsbyjs.com/plugins/gatsby-source-yotpo/ and configured the app key and secret. Currently, I don’t have any reviews so I tried to POST one using VS Code’s REST Client. Below is the POST request. POST /v1/widget/reviews HTTP/1.1Accept: application/jsonContent-Type: application/jsonHost: api.yotpo.com@appKey={{$processEnv GATSBY_YOTPO_APP_KEY}}{ "appkey": "{{appKey}}", "sku": "prod_01G0V7ZAXNFTYBFY5H8Z4SS0JG", "product_title": "Medusa T-Shirt", "product_description": "Reimagine the feeling of a classic T-shirt. With our cotton T-shirts, everyday essentials no longer have to be ordinary.", "product_url": "http://brandiqa.netlify.com/na/t-shirt", "product_image_url": "https://medusa-public-images.s3.eu-west-1.amazonaws.com/tee-black-front.png", "display_name": "John Smith", "email": "micwanyoike@gmail.com", "is_incentivized": true, "review_content":

2
B
9 months ago
I
itsstevieNew Participant
asked in Getting started with Reviews

New review tagging

Can I create custom review tags?

2
laurenb
9 months ago
C
cfuselierlogiNew Participant
asked in Getting started with Reviews

Yotpo Reviews privacy question

Hello Yotpo Community:We are using Yotpo Reviews on several public-facing websites.  Our privacy team recently flagged Yotpo as a technology that is performing data collection and should be blocked or removed from the page for visitors who opt out of data collection.  Any suggestions on how to do this?We prefer not to remove Reviews from the web page entirely.  An API to turn off data collection for visitors who opt out would be ideal.  However, if that does not exist, we will need to explore removing Yotpo for visitors who decline consent.This is a major issue in countries where GDPR applies, as you might imagine.Thanks,Christopher 

1
Ruthie Berber
Community Manager
9 months ago
laurenb
laurenbNew Participant
posted in Getting started with Reviews

Customer Service Strategy Dreams Come True

Since having Yotpo Reviews added to our site, we’ve been able to streamline and identify any issues like never before. My Favorite tip to share:I respond to every 4 Star Review with a personal email asking how we could have achieved 5 stars. The answers have been so insightful! Whats a fun strategy you’ve enacted to better improve your brand?

3
Yotpo Team
Community Manager
10 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Getting started with Reviews

Reviews Marketing The Turning Point & Next Phase

Are you using SMS to collect high-quality reviews from your customers? 💡Reviews technology has finally reached the outer bounds of SMS, search, and social. Your happiest customers are eager to tell your brand stories, convince their friends, and broaden your reach. It’s your job to empower them.Join EXCLUSIVE and Yotpo to learn how to do so masterfully at “Reviews Marketing The Turning Point & Next Phase“ webinar: Wednesday, April 6th at 2:00 PM ET RSVP for this event here

0
Savina from Yotpo
Community Manager
10 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Getting started with Reviews

Filter Reviews by Source in the Moderation Panel

Our new review source filter allows you to filter reviews based on where they came from, for example, automatic review requests, reviews import, manual review requests, and more.

1
laurenb
10 months ago
J
jleeNew Participant
posted in Getting started with Reviews

How do you use UGC in marketing?

So right now, I’m just using review content in social ads, but I want to do more. How are other people using them?

1
Savina from Yotpo
Community Manager
11 months ago
I
itsstevieNew Participant
asked in Getting started with Reviews

How do I integrate my reviews with Klaviyo?

Has anyone done this and can walk me through the steps?

1
Savina from Yotpo
Community Manager
11 months ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Getting started with Reviews

Requests Dashboard

The Requests Dashboard is a new, dynamic page that lists all recent orders and shows the status of the automatic review request associated with each order. This page is currently available for all free and monthly customers using the Shopify platform.  Learn more here

0
Savina from Yotpo
Community Manager
11 months ago
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