Re-sent review request and replacement review is strange?

Hey, @PMJ, 

I reached out to our Customer Success team for more information and insights. 

You mentioned that the new review was replaced and now the header just says “revised review” and the body says “now with five stars”. This is expected to happen: 

Resending an Automatic Review Request overrides prior reviews to make sure that only the most recent reviews are crawled by Google and that only the most recent reviews are sent to the Google feed. 

You can read more about Resending an Automatic Review Request Email on the Yotpo Help Center, but from what I saw, there isn’t much information about the text field and losing the original review text. 

I will get back to you as soon as I have more information from our CS team!

All the best,

Savina
 

If you have requested a review from a customer and they have submitted a replacement review that seems strange or unexpected, there could be several possible explanations. Here are a few things to consider:

1. The customer may have misunderstood your request for a review and submitted a comment or feedback that was not relevant to the product Try this or service you were requesting feedback on. In this case, you may want to follow up with the customer to clarify your request and ask if they would be willing to submit a revised review.

2. The customer may have had a negative experience with your product or service and is expressing their dissatisfaction in a replacement review. In this case, it's important to take the feedback seriously and address any issues that may have contributed to the negative experience.

It's possible that there was a miscommunication or misunderstanding between you and the reviewer. Reviewers may interpret your request differently, leading to a review that doesn't align with your expectations. In such cases, it's important to clarify your expectations politely and ask for specific feedback or revisions if necessary. Different perspective or experience: Each person has their own unique perspective and experience, which can result in diverse opinions and reviews. The replacement review may reflect the reviewer's personal viewpoint, which might not align with your own. It's important to respect their perspective, even if it differs from yours. Unbiased and honest feedback: It's important to consider that the replacement review may be an unbiased and honest assessment of your product, service, or work. Reviews can provide valuable insights and highlight areas for improvement. Take the opportunity to reflect on the feedback and consider how you can address any legitimate concerns or issues raised.

In the case described, where the customer revised their review and only the star rating was updated with a generic message ("now with five stars"), is this the expected behavior of the feature? Or is there a glitch or limitation in the system that prevents customers from adding personalized content when revising their review.

e.g: capcut mod

We recently re-sent a review request for our radio station and noticed that the replacement review we received seems unusual. We highly value the feedback from our listeners as it helps us improve our services and content. If you have any concerns or if there has been a misunderstanding, please reach out to us directly. Your honest and constructive reviews are essential in helping us create the best possible experience for our audience. Thank you for your continued support and understanding.

If you want to download Mod APK  you must visit our site.

It's possible that there was a miscommunication or misunderstanding between you and the reviewer. Reviewers might interpret revision requests differently, which can lead to updates that don’t align with your expectations. To prevent this, consider clarifying your expectations in future requests and asking for specific feedback if needed.

Additionally, keep in mind that each person has a unique perspective and their revised review might simply reflect their honest viewpoint. Even if the replacement review appears less detailed, it’s important to respect their opinion and use it as an opportunity for improvement.

For further insights on handling review revisions and managing feedback effectively, you might find our latest blog post helpful. It explores common issues with review processes and offers practical tips to ensure you receive meaningful and constructive feedback from your customers.

Just like reviewing customer experiences, leveraging platforms like FintechZoom can help ensure your business decisions are based on reliable financial insights. If the review revision process on your platform seems unclear or flawed, gathering data and user feedback, similar to how you might research financial trends on FintechZoom, can guide you toward making more informed improvements.

It looks like you ran into a frustrating issue with the review revision process. Based on your description, it seems that the revised review replaced the original text with a generic message, which isn't ideal if you were hoping for more detailed feedback.

Here are a few possibilities:

1. Feature Limitation: It’s possible that the review revision feature only allows for star rating changes without providing an option to add or edit the review text. If the system doesn’t offer a text input field when revising a review, this could explain why the feedback appears minimal.

2. Human Error: There’s a chance that your customer accidentally overlooked the space for additional comments. They might have thought they were updating their rating without realizing they could also add text.

3. System Glitch: There might be a glitch in the review process that's preventing users from adding text when revising their reviews. It could be useful to check with the service provider or consult their support to understand if this issue is known or if a fix is needed.

To ensure you get detailed and meaningful feedback, you might consider providing clear instructions to customers on how to revise their reviews, or explore alternative methods for collecting updated feedback.

For managing car valuations and related inquiries, you might find valuable tools on Cars Thrust. This platform offers comprehensive car valuation services, helping you accurately assess the worth of your vehicle and make informed decisions.

We were testing the review request option on Networthsnap.com and had a customer leave a great 4-star review. When we re-sent the request to update the star rating to 5, their original review was replaced with a generic “revised review” saying, “now with five stars.” The customer said there was no option to write a new review, just to change the star rating. This feels like a big loss, as we traded a thoughtful review for something that looks auto-generated. Has anyone experienced this? Is this a feature issue or possibly just a user error?