Reviews Feature List

Reviews Feature List

Collect and display customer content using the power of AI

• Migrate Existing Reviews
  Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content
   
• Email + SMS Review Requests
  Collect reviews by text message and email requests
   
• Email Reminders + Sequencing
  Collect more content with automatic review request email reminders
   
• Collect Product Reviews
  Collect, moderate, and showcase product reviews at scale with AI-powered emails and widgets
   
• Collect Site Reviews
  Collect feedback from shoppers about their experience with your brand's site and services
   
• 2-in-1 Review Requests
  Generate site reviews by inviting your customers to write a site review after they submit their product review
   
• Multi-Product Review Requests
  Set the maximum number of emails and their intervals, that a customer will receive for a purchase comprised of multiple products
   
• Coupon Incentives
  Collect more reviews and boost retention with coupon incentives for writing reviews and sharing them on social
   
• Manual Review Requests
  Improve review coverage by reaching out to past buyers and requesting reviews
   
• Custom Questions
  Add product and/or customer-related questions when asking for product reviews
   
• Email HTML Editor
  Make advanced HTML edits to your review request emails and landing pages

• Text in Reviews
   
• Photos in Reviews
  Seamlessly collect and display customer photos to boost buyer confidence with visual social proof
   
• Videos in Reviews
  Seamlessly collect and display customer videos to boost buyer confidence with visual social proof
   
• Fonts & Colors
  Change the Reviews widget font and colors to match the look and feel of your store.
   
• Page Layout Templates
   
• Star Ratings
  Increase CTR by displaying star ratings on products, categories, and homepages
   
• Reviews Badge
  Display your store's aggregated star rating with a badge designed to boost shopper confidence
   
• Star Distribution
  Earn buyer trust at a glance with a distribution of your reviews according to a star rating
   
• Reviews Carousel
  ​​​​​​Feature your favourite reviews in a sleek carousel on your homepage, checkout page, or other key conversion points

• Publish, Reject & Escalate Reviews
  Use the moderation console to select reviews for publication on your site, reject and escalate reviews that contain content requiring further attention
   
• Sentiment + Profanity Filters
  Automatically filter out profanity and stop explicit language from making its way to your site
   
• Respond to Reviews Publicly and Privately
   
• Advanced Auto Publish
  Let our AI algorithm do the heavy-lifting and auto-publish reviews to your site based on star rating and review sentiment
   
• Share Reviews to Social Platforms/Pages
  Build brand trust by automatically pushing top reviews to your Facebook & Twitter pages
   
• Share Reviews Across Groups of Related Products
  Share reviews across groups of related products, bundles, and product variants to increase review coverage
   
• Reviews Tagging
  Categorize and organize your reviews by manually adding tags
   
• Community Q&A moderation
  Increase average order value by promoting top-rated products in a dynamic on-site widget 
   
• Share Reviews Across Domains/Sites
   
• Help Desk Moderation
  ​​​​​​Collect and moderate customer service reviews from popular help desk solutions like Zendesk, Freshdesk, and more

• Basic Filters
  Always enabled filter to sort by Star Rating, by Review Type, and by Metadata, and four optional - by Star Distribution, by Text Search, by Topic, and by Custom Fields
   
• Reviews Sorting
  Advanced reviews sorting makes it easy to select the order of reviews shown in your on-site widget
   
• Star Distribution Filters
  Earn buyer trust at a glance with a distribution of your reviews according to star rating
   
• Custom Search

• Reviews Page
  A dedicated page for all your site and product reviews
   
• SEO Crawl-able
  Boost your presence on Google by showcasing reviews on a crawlable dedicated page
   
• Google Rich Snippets
  Attract organic Google traffic by displaying star ratings and reviews in search results
   
• Google Seller Ratings
  Boost Google Ads campaign performance by showcasing star ratings in Google Ads
   
• Convert Between Product and Site Reviews
  Publishing product reviews as site reviews is an excellent way to meet Google's criteria for Google seller ratings
   
• Google Shopping Ads
  Earn buyer trust and increase CTR with star ratings and reviews in Google Shopping Ads
   
• Facebook & Instagram Stores
  Syndicate your reviews on Facebook & Instagram Shops, helping you reach new shoppers on more channels.

• Promote Products for Cross-sell
  Increase average order value by promoting top-rated products in a dynamic on-site widget
   
• Highlight top Reviews: Powered by AI
  Powered by AI, Review Highlights showcases high-converting snippets from top product reviews
   
• Smart Filters: AI Topic Filters
  Leverage Yotpo's smart topics algorithm to automatically scan and identify topics that are most often mentioned in published reviews
   
• Smart Prompts
  Encourage customers to write detailed reviews by suggesting relevant, AI-powered review topics.

• Domains Included
   
• Email Blocklist
  Keep spam at a minimum with the ability to exclude specific customers from receiving review request emails
   
• Product Blocklist
  Stay in control of your content by temporarily or permanently excluding products from review collection emails and distribution channels
   
• Remove Yotpo Branding
   
• Multi-domain Support
   
• Multi-language Review Requests

• Reviews Dashboard
  Make data-driven decisions with our Reviews, Emails, Photos, and Conversion dashboards
   
• Email Analytics Dashboard
   
• Export Reviews
   
• Insights Dashboard
  Analyze customer feedback at scale and gain actionable insights using sentiment analysis and natural language processing technology

• Email Support
  Our knowledgable support team is available to answer questions and resolve any issues
   
• Live Chat
  Get instant help anytime you need it with our live chat support
   
• Onboarding Manager
  Get up and running quickly via a live call with a dedicated specialist to optimize your Yotpo features and ensure a smooth onboarding
   
• Customer Success Manager
  Get the most out of Yotpo features with a dedicated account representative committed to your success
   
• Account Manager
   
• Enterprise Account Manager

• Drip
  The integration between Yotpo and Drip enables you to automate your email review follow-up strategy
   
• Omnisend
  Leverage powerful review data to create hyper targeted and high-converting campaigns, across all the channels your customers use most
   
• Listrak
  Fueled by AI, machine learning, and predictive analytics, Listrak helps you unlock the power of your customer data to create personalized 1:1 interactions
   
• Fresh Relevance
  This integration makes it easy to provide a more relevant shopping experience and increase conversions by combining cross-channel personalization with authentic social proof
   
• Klaviyo Integration
  Enrich your email campaigns with reviews and trigger converting campaigns based on reviewer data
   
• Helpdesk
  Handle the reviews and Q&A more efficiently by integrating your existing Help Desk system and leveraging existing channels of communication
   
• Integrate via API & Webhooks