Helpdesk setup

  • 15 September 2022
  • 1 reply


I am working in the Manage Content tab under Helpdesk. I am could not find an answer on the Private Response field. Does this go into yotpo for the internal teams or does this go directly to the customer. I think Public is pretty self explanatory and goes a a response on our website? 



1 reply

Userlevel 4
Badge +2

Hi Frank, I think you’re definitely right about the public response and I would assume private would go directly to your customer but I’m checking internally to get you the best answer!