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90 Conversations

J
JecciNew Participant
asked in Ask your question

Checkout extension widgets translation

My website has other language. And I was created a case to translate the checkout extension widgets to local language. I was asked the shopify support and their answer is they can’t change the additional feature. Then my CSM contact me and told me they can’t do that! and suggest me to delete the widgets on my checkout extension!!!!   I believe the Yotpo developer team could do this, why they don’t want to do the localization.  Sad!!!!!!!!!!

0
J
1 day ago
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franciscoInspiring
asked in Ask your question

ticket #03376792 not replied

Hello,I am writing support since friday about the ticket #03376792 and got no answer so far. I need to solve some translation issues that are affecting my web because they aren’t properly done. I also updated the old widget for a newer one for my prestashop store and lost the Q&A tag. I need the code to reinstall it. Can anybody reach support and ask them to check my last mails?Thanks,Francisco         

0
F
3 days ago
R
rachelbNew Participant
asked in Ask your question

Yotpo X Klaviyo: Viewing redemptions in Klaviyo

Hi! I am wanting to exclude loyalty members who have made a redemption in the last 30 days from a flow. I’m trying to filter these members in a Klaviyo flow but I can’t seem to find a metric which will ID these loyalty members.  I created a segment in Yotpo to see who these people are, but it doesn’t look like you can sync segments to Klaviyo from Yotpo either? Thanks so much!

5
J
10 days ago
N
NikkiNew Participant
asked in Ask your question

Cookie consent on Magento 2

Hi, I’m trying to make our website compliant with cookie consent laws, and I noticed that the Yotpo extensions sets a cookie (yotpo_pixel) which I can’t catch by my third-party software, so people who have opted out of cookies still get this cookie.Does anyone have a solution to this?

23
J
21 days ago
F
franciscoInspiring
asked in Ask your question

Amazonservice calls making speed loading slow

Hello,My hosting people confirmed that the reason why my web is running extremely is due to calls to amazonweb services. The calling line is:12u IPv4 3706246018 0t0 TCP lin157.loading.es:46754->ec2-3-226-207-132.compute-1.amazonaws.com:https (ESTABLISHED)I believe this are the api calls from yotpo module to your servers. Can you please confirm? I can’t handle or affords having an extremely slow webpage due to having yotpo. I have been carrying this problem for months but it seems it is getting worst and worst. I will have to consider moving to another supplier if the problem is not solved.Can anybody from the yotpo tech department offer me a tailored solution to solve this? We already implemented a script that was passed to us by them but the problem seems is not solved.

15
F
22 days ago
F
franciscoInspiring
asked in Ask your question

About the new v3 yotpo

Hello,Does anybody know some external developer who has already had the experience to implement the new v3 widget? My store is based in prestashop and I would like to implement the new version, the one I currently have now creates slowliness in the loading time to the web due to the api calls that makes to aws hosting where yotpo is located. The point is that I dont know how much time it would cost to implement this change. Can someone recommend a third party developer. Also, can you please give me a reasonable timescope to have an idea of the amount of hours required to implement such change?

1
F
1 month ago
A
AdarshNew Participant
asked in Ask your question

Invalid top-level element "string"

HiGoogle tells me that this page has unparsable structured data, e.g. ‘invalid top level element string’{ "@context": "http://schema.org", "@type": "Product", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.5", "reviewCount": "2" }, "name":"Adele for Piano Solo - 3rd Edition", "image":[""] }Can you please explain how I can fix this error?

0
A
1 month ago
A
avalornaNew Participant
asked in Ask your question

Why does the shopify subscriber show invalid after importing yotpo?

After I imported my 1000+ (maybe 2000 or more) subscribers from shopify into yotpo as yotpo asked, yotpo only set 200+ recent purchasers as subscriptions, and all others were inactive , and I can't modify this state, why? This is a Black Friday sale! And there is almost no customer service, the live chat never gets through! !

9
M
1 month ago
F
franciscoInspiring
asked in Ask your question

reviews popup stopped displaying reviews

This is quite odd but while the yotpo badge collects and displays the reviews correctly, if you click on it to open the window reviews the last ones that display are from november 2023 in both cases: product reviews and site reviews. It’s quite strange for a customer to see that there is no review activity since november. Can you please help me solve this issue so the window display both: product and site reviews chronologically? I have already open a ticket to support but I need a quick solution to this issue because I think is affecting our convertion rate. 

7
F
1 month ago
M
MattNew Participant
asked in Ask your question

Is this compitable with Headless sites?

Hi,Is Yotpo subscriptions compitable with Headless sites using Shopify as the backend?I know Yotpo have good API support for their other services so if it is not not supported now will it be in the future?Regards,

3
S
3 months ago
X
xxx888New Participant
asked in Ask your question

Unable to Contact Yotpo Support - Login Issue

Hello,I am reaching out through this forum because I am facing a serious issue that is preventing me from accessing my personal area on Yotpo. I am unable to log in both through the Yotpo homepage (yotpo.com) and the direct login link (https://login.yotpo.com/#/login?signup_utm_source=yotpo_website). It seems that there is a problem with the Yotpo server, as it is not responding to login requests.I have attempted to contact Yotpo support to report this anomaly, but unfortunately, I have been unable to do so due to the same issue. I hope that by posting this message, the issue can be brought to the attention of the appropriate technical team.Thank you in advance for your attention to this matter, and I look forward to a resolution to this problem as soon as possible. 

2
X
3 months ago
M
muruganNew Participant
asked in Ask your question

Can increase/speedup API request rate limit to send more products to Yotpo

We are using API to send client products to Yotpo. We should send 200k+ SKUs to Yotpo. But got rate limit exceeded and couldn’t send all SKUs in time. Taking 30 mins to send 5k SKUs.You are following limit of 5 requests/second on API requests. So we couldn’t send/complete all SKUs to you in time by this restriction.Can you please suggest any way to allow this without any restriction?

3
N
4 months ago
M
MacrotesterNew Participant
asked in Ask your question

How to do seo and Boost my website Organically?

What I do to rank my website through search engine optimization. I can also share my website niche and linkNiche: Mouse testerWebsite: MacroTester.com

3
G
6 months ago
F
franciscoInspiring
asked in Ask your question

Lost stars in organic seo results

Hello,I noticed from months ago that the stars ratings dissapeared in our organical seo results. Is this due to the plan we currently have or is it any other reason? We had stars displaying in seo results in the past but apprently this function dissapeared for no reason. Can you please help me recover this function?

7
J
7 months ago
S
sipslabNew Participant
posted in Ask your question

Issues after upgrading my php from 7.4. to 8.1.

Hello, I just upgraded my php from 7.4. to 8.1. Most of my website works fine, however, when I switch languages I get the error "Unsupported operand types: string + int"I use the latest Joomla 4 version and the Helix 3 template.I found a similar post here:  click here It seems that the template needs an upgrade, right?When can this be expected? - php 7.4 is not supported anymore...Thank you! 

1
mrjames
7 months ago
L
lindsay.delorenzoNew Participant
asked in Ask your question

Anchor to On Page Widget

The self-service aspect of the Yotpo on-page review widget is great, but can anyone suggest a way to help with this use case: customer service asks a customer to leave a review for a product they have and in this request give the customer as few steps as possible to complete the task.I was thinking an anchor link (not supported according to Yotpo live chat). Any other suggestions?

6
J
8 months ago
brucebrak
brucebrakNew Participant
asked in Ask your question

CAN SEO BOOST MY SALE?

Jag har en webbplats relaterad till xanax. en säljare kontaktade mig via whatsapp han sa till mig att vi kan öka din försäljning genom SEO. Vi kommer att använda verktyg för att öka trafiken och kunderna på din webbplats. Jag vill tipsa om är det möjligt?

8
helenferguson
9 months ago
R
robwentNew Participant
asked in Ask your question

Loyalty & Conversions with WooCommerce

Hi,I noticed that most integrations support loyalty and conversions, but the WooCommerce one only supports reviews and galleries. So I wanted to ask the developers if this is on the roadmap for WooCommerce and if so, when would it be expected? Has anyone else managed to set this up through the generic instructions with the WordPress API or Woo webhooks that could share the steps? Thanks for any tips! 

28
G
10 months ago
I
ItsmejoshNew Participant
asked in Ask your question

Subscription Tags passed to Shopify

I’ve noticed that Yotpo subscription adds tags to customers in Shopify. Is there a guide that indicates what conditions these tags represent. It appears that tags are also not removed from a customer based on their behavior as least when I attempt to segment customers based on these tags. What I’m trying to do is segment customers who have an active subscription, customers that have paused their subscription, and customers who have canceled their subscriptions. However in cases where the customer has more than one subscription the tags are really not useful. 

2
L
10 months ago
R
Roddy123New Participant
asked in Ask your question

Yotpo Email Setup Validation Error

Are there any specific firewall or server settings that need to be adjusted to allow connectivity with Google Mail for the toolsregion site?Also, need to verify the availability of the Google Mail service.Help us to get know, also can do one to one meeting to solve my query. Thanks!regardsRoddy Barrison

1
P
11 months ago
K
kristelsilangNew Participant
asked in Ask your question

How do I set up a custom earning rule where the customer uploads a screenshot to earn points?

I’ve read the guide on how to set up custom earning rules with an API call.I want the customer to upload or send us an e-mail with a screenshot to earn points. Do you have any suggestions on how I can do this? Is there a way of doing it on the landing page or communicating that on the landing page?  

5
N
11 months ago
F
franciscoInspiring
asked in Ask your question

Problem to display reviews on mobile devices

Hello,I am paying some developer hours because as far as I know the footer badge is only clickable to open the window reviews when the side tag “reviews” is displayed. We had to hide this side tag “reviews” from our web when customers visit it from mobiles because this reviews tag was affecting other web functionality buttons such as the one used to pass pictures. So now if you enter our web centraldelhogar.com from a computer you can click on the footer badge and the reviews new window open but if you click the badge from a mobile the customer can’t read reviews because the reviews window does not pop up because the side badge is hidden. Is there any code or easy way to configure the option for the reviews window to open when clicking footer badge from mobiles?Thanks,Francisco

7
B
1 year ago
I
ItsmejoshNew Participant
asked in Ask your question

SMSBump Abandon cart Coupon excluding products

Hello! I have some products that have MAP pricing. With the abandoned cart flow there appears to be no way to exclude certain products from the coupon code that goes out. There appears to be a way for me to apply a static code that I create in shopify and include it however, with browser extensions like honey this would get pulled in and I would have code leakage. I’d like to move all my SMS over from Klaviyo to SMSbump but this hiccup is what is preventing me. Does anyone have a workaround that would allow this to work. 

5
I
1 year ago
B
buildingplasticsNew Participant
asked in Ask your question

EKM eCommerce platform integration

I have changed platforms from Volusion to EKM and need to integrate Yotpo. Anyone managed to do this? thanks in advance

5
Savina from Yotpo
Employee
1 year ago
D
downlitebeddingNew Participant
asked in Ask your question

How To Selectively Showcase Reviews With Specific Keywords

We re trying to figure out how to selectively choose reviews with specific keywords. We do a lot of hotel bedding and want to showcase to customers reviews from customers who bought an item after enjoying at a hotel. For example “Hilton hotels”, I then want to put those reviews on a webpage - it can be dynamic or static’. Thx!

3
Savina from Yotpo
Employee
1 year ago
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