Best answer by smoore4moma
View originalWebhook question
Do you happen to know if the VIP Tier Earned webhook fires when you go down a tier because of points redemptions? I know it works when you gain a new tier, but wondering about the opposite direction. Thanks.
Steve
I got an answer to this….
You should not go down a tier due to points redemptions. You would go down a tier if points are removed due to a refund.
If you do drop down a tier for any legitimate reason it would fire the Tier Lost webhook event.
Hey,
I’m double-checking this with our Loyalty support team and will get back to you as soon as possible. 😊
Savina
You can find more information about how the VIP tier lost event is triggered here: https://loyaltyapi.yotpo.com/reference/vip-tier-lost
Let me know if you have other questions.
Savina
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