Welcome to the

img replace

375 Conversations
628 Answers
1,997 Members

Explore the community

Join conversations, learn and grow with people who get eCommerce like you

Start here

23 topics
31 replies

Product Resources

196 topics
235 replies

eCommerce Marketing chat

154 topics
362 replies

Got an idea? 💡

Check these out or submit yours to our product team today!

Recently active
Help others
Categories

kristelsilangNew Participant

Ask your question

How do I set up a custom earning rule where the customer uploads a screenshot to earn points?

I’ve read the guide on how to set up custom earning rules with an API call.I want the customer to upload or send us an e-mail with a screenshot to earn points. Do you have any suggestions on how I can do this? Is there a way of doing it on the landing page or communicating that on the landing page?

norawEmployee

Retention strategies

Free Creative Audit and Roadmap for Yotpo Brands

Roadmap is an a-la-carte creative strategy tool that helps e-comm brands test smarter advertising assets. Within 7 days an experienced creative strategist will audit your current assets, provide a detailed trend analysis, and make asset recommendations that can improve performance moving forward. Through our partnership with Roadmap, all Yotpo brands can receive a Standard Roadmap completely free ($1,250 value) for a limited time. To receive your Roadmap, simply sign up here and the Roadmap team will reach out.

Tarni PearceNew Participant

Increase of max padding limits in EmailNew

I would love to see the max padding limits increased from 40px to at least 80px to allow for more customisation, particularly with text blocks. We have just made the switch from Klaviyo and this is definitely a flaw I would say in comparison to Klav.

jleeNew Participant

Ask your question

How to check my Average Star Ratings?

Hey fam, can you help me - I’m trying to find the summary of all my reviews data. I need to check my Average Star Ratings over time, but can’t seem to figure out where the information is stored. 😅

PMJNew Participant

Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

abracadabranycNew Participant

Loyalty & Referrals

How shopify accounts become subscribed email marketing customers

Trying to understand the process using shopify. When a person creates an account on shopify, but does NOT click subscribe to email marketing, do they get an email asking them to subscribe to email so that they can join rewards or do they automatically get rewards?If not, how do accounts get the rewards email? Trying to understand the process from people creating accounts, what messaging they recieve etc..how we can edit that - this way we can invite people off line in person at our POS to join.

toxsltechnologiesNew Participant

Ask your question

How to Develop a Mobile App?

Conceptualize Your Idea: Define the app’s purpose, target audience, and key features. Research and Plan: Conduct market research and create a detailed plan outlining functionalities, design, technical requirements, budget, and timeline. Create Wireframes: Sketch rough layouts and flow of the app to visualize structure and user interface. Design the UI: Design an intuitive, aesthetically pleasing, and consistent user interface. Choose the Development Approach: Decide between native, hybrid, or mobile app based on your needs. Set Up Development Environment: Install necessary tools and SDKs based on the platform (Xcode for iOS, Android Studio for Android, etc.). Develop the App: Code the backend, frontend, and integrate them. Test continuously for bugs and usability issues. Test Thoroughly: Conduct functional, usability, performance, and security tests. Beta Testing: Release a beta version to a small user group for feedback. Launch the App: Submit the app to app stores,

littlemasterbuildersNew Participant

Introduce Yourself

Engaging Fun: Summer Camp Activities for 6-Year-Olds and STEM Camps Near Me

Summer camp activities for 6-year-olds should be both fun and developmentally appropriate, featuring games, crafts, and simple science projects. For a more specialized experience, explore STEM camps near me, where kids dive into science, technology, engineering, and math through interactive, hands-on activities. Combining playful learning with STEM exploration, these camps provide an enriching summer full of discovery and creativity for young learners.

Ran_HEmployee

How Yotpo Is Working to Promote an Authentic Review Experience

Hello,We get many questions related to this, so here is a quick update you might find useful. As a Yotpo customer, you can rest assured that your reviews provider reflects the most up-to-date regulations from the Federal Trade Commission (FTC) and the EU Omnibus Directive when it comes to collecting, moderating, and displaying reviews. Learn more here. You are welcome to reply here with any additional questions you may have

kargNew Participant

Star ratings fail to display after search

I have a product listing by category page that has a filter function at the side.The store is hosted on BigCommerce.At each product card, there is a Yotpo Star Rating for each respective product. The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card. How do I get Star Rating to display again?

kristelsilangNew Participant

Ask your question

How do I set up a custom earning rule where the customer uploads a screenshot to earn points?

I’ve read the guide on how to set up custom earning rules with an API call.I want the customer to upload or send us an e-mail with a screenshot to earn points. Do you have any suggestions on how I can do this? Is there a way of doing it on the landing page or communicating that on the landing page?

PMJNew Participant

Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

abracadabranycNew Participant

Loyalty & Referrals

How shopify accounts become subscribed email marketing customers

Trying to understand the process using shopify. When a person creates an account on shopify, but does NOT click subscribe to email marketing, do they get an email asking them to subscribe to email so that they can join rewards or do they automatically get rewards?If not, how do accounts get the rewards email? Trying to understand the process from people creating accounts, what messaging they recieve etc..how we can edit that - this way we can invite people off line in person at our POS to join.

toxsltechnologiesNew Participant

Ask your question

How to Develop a Mobile App?

Conceptualize Your Idea: Define the app’s purpose, target audience, and key features. Research and Plan: Conduct market research and create a detailed plan outlining functionalities, design, technical requirements, budget, and timeline. Create Wireframes: Sketch rough layouts and flow of the app to visualize structure and user interface. Design the UI: Design an intuitive, aesthetically pleasing, and consistent user interface. Choose the Development Approach: Decide between native, hybrid, or mobile app based on your needs. Set Up Development Environment: Install necessary tools and SDKs based on the platform (Xcode for iOS, Android Studio for Android, etc.). Develop the App: Code the backend, frontend, and integrate them. Test continuously for bugs and usability issues. Test Thoroughly: Conduct functional, usability, performance, and security tests. Beta Testing: Release a beta version to a small user group for feedback. Launch the App: Submit the app to app stores,

littlemasterbuildersNew Participant

Introduce Yourself

Engaging Fun: Summer Camp Activities for 6-Year-Olds and STEM Camps Near Me

Summer camp activities for 6-year-olds should be both fun and developmentally appropriate, featuring games, crafts, and simple science projects. For a more specialized experience, explore STEM camps near me, where kids dive into science, technology, engineering, and math through interactive, hands-on activities. Combining playful learning with STEM exploration, these camps provide an enriching summer full of discovery and creativity for young learners.

kargNew Participant

Star ratings fail to display after search

I have a product listing by category page that has a filter function at the side.The store is hosted on BigCommerce.At each product card, there is a Yotpo Star Rating for each respective product. The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card. How do I get Star Rating to display again?

tita.letitia11New Participant

Request a review Klaviyo Flow

Hello, I would like to receive some information's. I have a client that uses Yotpo on their website for reviews. I read the articles where I can feature reviews in my klaviyo campaigns and flows etc etc. But I would like to build a request a review flow for Okendo or Trustpilot has, this is something Yotpo can provide too? Thanks

Carl LiaoNew Participant

How I Imported My Shopify Reviews to Walmart via Yotpo

How I Imported My Shopify Reviews to Walmart via Yotpo

sharibNew Participant

I have to sort the reviews present on the product description page. Is it possible achieve using a free account?

I am trying to select the box but getting error? I am using the free plan of yotpo

Aum VaghelaNew Participant

Loyalty & Referrals

Integrating yotpo loyalty with woocommerce

How we can integrate yotpo loyalty with woocoommerce?

Start here

We're so glad you're here! Here's some important info to get you started

Getting Started with Yotpo

Getting Started with Yotpo

13 topics
14 replies

Introduce Yourself

8 topics
17 replies

Community Guidelines

2 topics
0 replies

Product Resources

Useful Information about all of Yotpo's offerings

Reviews & VUGC

53 topics
100 replies

Loyalty & Referrals

Loyalty & Referrals

29 topics
30 replies

SMS & Email

51 topics
34 replies

Subscriptions

26 topics
19 replies

The Yotpo Platform

37 topics
52 replies

eCommerce Marketing chat

Share your best strategies and best practices.

Retention strategies

Retention strategies

53 topics
55 replies

Industry chat

10 topics
6 replies

Ask your question

Ask your question

91 topics
301 replies

📌 RSVP now

Upcoming eCommerce events

🤓 Thought leaders

Show full leaderboard

🌟 Badge winners

Tarni Pearcehas earned the badge Innovator
Andrea9876has earned the badge Rookie
dogfoodhousehas earned the badge Innovator

Show all badges

Not finding what you're looking for?

Don't be shy and let us know about your challenge.

Ask your question here

Get more from Yotpo

Release notes

Learn more about Yotpo’s new product releases, enhancements, and bug fixes

Contact support

Contact our support team and we'll be happy to help you get up and running

Get started with Yotpo

Find the right plan with the right solutions, built for your brand

Powered by Gainsight

Terms & Conditions Cookie settings

Product

SMS Marketing
Loyalty & Referrals
Reviews & Ratings
Visual UGC
Consumer Insights
Integrations
Use Cases
Google Partnership
Walmart Syndication
AI Engine
Enterprise
Pricing

Resources

SMS Analyzer
A+ Texts
Ultimate eCommerce Product Page Guide
eCommerce Retention Course
SMS Marketing Examples
Loyalty ROI Calculator
Google Shopping Guide
The Complete Guide to SMS Marketing
Inspiration Gallery
Loyalty Program Generator
D2C Marketing Course
Fan Favorites
Glossary
Videos & Webinars
Success Stories

Partnerships

Partner Awards
App Market
eCommerce Platforms
Partner Program
Agency Partners
App Developer Terms
App Developer API Docs

Company

Contact Us
Request a Demo
Careers
Destination:D2C Conference
Customer Success
Refer a Friend
SMSBump
Amazing Women in eCommerce
About Yotpo

Support

Help Center
Contact Support
Release Notes
Accessibility Statement
Status
API Documentation
API Changelog

Register below

Already have an account? Login

Username *

Email address *

Company *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK