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Community Guide

11 topics
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Yotpo Retention Platform

16 topics
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eCommerce Marketing

55 topics
48 replies

Loyalty & Referrals

32 topics
58 replies

Subscriptions (NEW)

29 topics
44 replies

Reviews & UGC

47 topics
100 replies

Yotpo Events

77 topics
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Yotpo SMSBump

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Yotpo Resources

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What You Can Do Now to Improve Your Retention Tomorrow

Join eCommerce experts from Shopify, Tapcart, and Coalition Technologies for a conversation with Yotpo about making your retention strategy proactive, not reactive, in 2023.

Thursday, March 23rd 2023 @ 9:00PM EET

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katinanjelinaNew Participant

eCommerce marketing chat

How to troubleshoot common Magento website issues?

Magento is a powerful eCommerce platform that provides online store owners with robust features. However, like any software, Magento website support services may encounter issues from time to time. Here are some common Magento website issues and how to troubleshoot them.Slow Website Speed - A slow website can frustrate customers and negatively impact conversions. One way to address this issue is to optimise images and enable caching. Another way is to upgrade to a faster web hosting plan.Payment Gateway Integration Errors - Payment gateway integration issues are a common problem for Magento websites. Ensure that the payment gateway is integrated correctly and up-to-date. If the problem persists, contact your payment gateway provider for support.Shipping Calculation Errors - Incorrect shipping calculations can result in overcharging or undercharging customers. Check your shipping configuration settings and ensure that they are accurate.Product Import/Export Issues - If you are experienc

4 days ago

Ruthie BerberCommunity Manager

Getting started with Reviews

Prevent Bad Reviews from Wrecking this Holiday Season

With the holiday season in full swing, it’s important for eCommerce brands to understand that each and every part of the customer journey matters. This is especially true during this time of economic uncertainty when customers are looking for seamless shopping experiences — without the added stress of wondering whether or not gifts will ship on time.After LateShipment.com predicted between 16% and 20% of packages being delayed for the 2021 holiday shopping season, it’s not surprising that shipping delays are a real concern for consumers. In fact, 58% of shoppers stated that they wouldn’t buy from a brand again if they experienced multiple delays because of supply chain issues. And with retention at the forefront for many, brands can’t afford to lose their loyal customers or to see a dip in their star ratings.Minimize your brand’s risk of receiving bad reviews and lower ratings by understanding why and how you can protect them. 3 reasons to protect your star ratings this holiday season

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4 days ago

guy.hakunEmployee

Feature test with MeitalNew

This is a feature test from Yotpo Community

4 days ago

ivicadjuricNew Participant

Getting started with Reviews

Design editing for coupon email

How can I edit design for coupon email? I can only edit text and date settings, but I can not change email design?

5 days ago

Savina from YotpoCommunity Manager

Getting started with Loyalty

[Podcast] How could your DTC brand increase retention with loyalty programs

Listen to Help my DTC grow by OptiMonk podcast episode with our amazing Ellie Garabedian 🎤 Full podcast episode 🎤 AnchorStrategies and quick wins from agencies that scaled up 8-figure DTC brands. Learn strategies that have worked for hundreds of DTC brandsAgencies and successful DTC brands will share their secret strategies so you don't have to start from scratch. Listen to their tips and tricks that anyone can implement.I finish off each episode by asking all the fan-favorite questions: favorite books, must-have tools, mistakes to avoid, and quick growth tips.

8 days ago

Yotpo TeamCommunity Manager

The State of Customer Loyalty & Retention 2023Survey

Global consumers have weighed in, revealing their expectations for brands in exchange for their repeat business. With all that’s happened these past years, customer loyalty and retention have become more important than ever to our industry. We’ve faced supply chain delays, the crumbling cookie, an eCommerce boom, inflation, price hikes, and global cost of living crises — just to name a few things. Where does this leave customers in these tenuous times?We asked, and global consumers had quite a bit to say. Resoundingly, their answers and opinions let us know that customer loyalty isn’t dead. It’s just changed shape. Today’s customers draw hard lines when their needs aren’t being met, but wow, do they go above and beyond for the brands they love.In this survey, we discuss what strategies and experiences customers crave in exchange for their repeat business and loyalty. Their answers might surprise you. Table of Contents01 Customer retention in the age of unpredictability02 Shoppers are f

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11 days ago

merryjhonNew Participant

eCommerce marketing chat

The importance of website navigation in e-commerce organic SEO services

Website navigation is a critical factor in both user experience and organic SEO services for e-commerce websites. As an Organic SEO Services in USA, it's important to create clear and intuitive website navigation that makes it easy for users to find the products they're looking for. Effective website navigation can also improve search engine rankings by ensuring that all pages are properly linked and accessible to search engine crawlers. Prioritizing website navigation can lead to improved user engagement, increased conversions, and higher organic search rankings.

12 days ago

Ruthie BerberCommunity Manager

Amazing Women in eCommerce

Introducing the 2023 Amazing Women in eCommerce Honorees

This was a record-breaking year for Amazing Women in eCommerce, a program that Yotpo launched in 2018 to recognize visionary women in the eCommerce space. We received more than 3,700 nominations from across the eCommerce industry for women from brands, agencies, and service providers. For each nomination, Yotpo donated $5 to Girls Inc., meaning we were able to donate more than $18,500 to the organization, to help support the next generation of women in business.The women who make up the 2023 Honorees were selected across five categories: Founder, Leader, Marketer, Innovator, and Rising Star. Together, they embody the qualities that make them stand out among their peers — creativity, passion, and drive. We are proud to champion the achievements of these amazing women and to support Girls Inc., promoting women empowerment today and tomorrow.Don’t take our word for how impressive these women are. Get to know them below! Meet the Honorees Gwen Beloti, Founder and Creative Director, Gwen B

12 days ago

Yotpo TeamCommunity Manager

eCommerce marketing chat

Searched. Found. Delivered. Boost Commerce is Yours.

Our partner Boost Commerce has developed a conversion-boosting solution to upgrade your Shopify search. Boost Product Filter & Search is useful for any merchant looking to skyrocket conversions and maximize AOV.It provides Shopify merchants with powerful product filter trees with a variety of choices and display settings, smart Shopify search features for hyper-relevant results, several tools for merchandising with site search, and analytical reports that indicate consumer habits. Plus, this tool is adopting AI soon! Try Boost for Free Now

13 days ago

Savina from YotpoCommunity Manager

SMS & email best practices and examples

SMS Templates | 👸 March inspiration and events 👸

March is Women's History Month. 👸 From science and culture to society and politics, we celebrate the accomplishments of trailblazing women who have led the way for change over the years. With International Women’s Day falling on March 8, it’s an excellent opportunity for brands of all sizes to launch dedicated campaigns throughout the month. Venture outside the box and celebrate women during events such as The Oscars!The Oscar Award Ceremony will be held on March 13 and will highlight the best performances in the movie industry throughout the year. This night is all about art, glam, and stars, so make your products the stars of your SMS campaign and put your best-sellers in the spotlight. Focus on exclusive, high-end offers to ensureyour customers feel extra fabulous. {SiteName}: Our award this year goes to you {FirstName}! We might not have Oscars at hand, but our supreme {DiscountValue} sale is here to give you the redcarpet treatment: {DiscountCodeUrl} It’s the week of the Oscars

13 days ago

NikkiParticipating Frequently

Getting started with Reviews

Cookie consent on Magento 2

Hi, I’m trying to make our website compliant with cookie consent laws, and I noticed that the Yotpo extensions sets a cookie (yotpo_pixel) which I can’t catch by my third-party software, so people who have opted out of cookies still get this cookie.Does anyone have a solution to this?

18 days ago

robwentNew Participant

Getting started with Loyalty

Loyalty & Conversions with WooCommerce

Hi,I noticed that most integrations support loyalty and conversions, but the WooCommerce one only supports reviews and galleries. So I wanted to ask the developers if this is on the roadmap for WooCommerce and if so, when would it be expected? Has anyone else managed to set this up through the generic instructions with the WordPress API or Woo webhooks that could share the steps? Thanks for any tips!

20 days ago

avalornaNew Participant

Getting started with SMS & email

Why does the shopify subscriber show invalid after importing yotpo?

After I imported my 1000+ (maybe 2000 or more) subscribers from shopify into yotpo as yotpo asked, yotpo only set 200+ recent purchasers as subscriptions, and all others were inactive , and I can't modify this state, why? This is a Black Friday sale! And there is almost no customer service, the live chat never gets through! !

3 months ago

franciscoInspiring

Getting started with Reviews

Amazonservice calls making speed loading slow

Hello,My hosting people confirmed that the reason why my web is running extremely is due to calls to amazonweb services. The calling line is:12u IPv4 3706246018 0t0 TCP lin157.loading.es:46754->ec2-3-226-207-132.compute-1.amazonaws.com:https (ESTABLISHED)I believe this are the api calls from yotpo module to your servers. Can you please confirm? I can’t handle or affords having an extremely slow webpage due to having yotpo. I have been carrying this problem for months but it seems it is getting worst and worst. I will have to consider moving to another supplier if the problem is not solved.Can anybody from the yotpo tech department offer me a tailored solution to solve this? We already implemented a script that was passed to us by them but the problem seems is not solved.

4 months ago

Community Guide

Everything you need to know about the Yotpo Community

Welcome to the Community

11 topics
20 replies

Yotpo Retention Platform

Learn how to create seamless journeys that excite your customers

Retention Resources

9 topics
3 replies

Retention Use Cases

7 topics
2 replies

eCommerce Marketing

Share your best strategies and best practices.

eCommerce marketing chat

33 topics
36 replies

eComm Insiders Program

15 topics
11 replies

Amazing Women in eCommerce

7 topics
1 reply

Loyalty & Referrals

Get the most out of your rewards program

Getting started with Loyalty

23 topics
42 replies

Loyalty best practices and examples

9 topics
16 replies

Subscriptions (NEW)

Getting started with Subscriptions

21 topics
28 replies

Subscriptions strategies and best practices

8 topics
16 replies

Reviews & UGC

Best practices for collecting and displaying UGC

Getting started with Reviews

40 topics
88 replies

Reviews best practices and examples

7 topics
12 replies

Yotpo Events

Explore resources and recording from Yotpo's biggest events

Black Friday x Cyber Monday

26 topics
6 replies

Yotpo Revolve

40 topics
24 replies

Yotpo Tech Talk

11 topics
8 replies

Yotpo SMSBump

Find out what's new in SMS & email and start texting like a pro

Getting started with SMS & email

19 topics
19 replies

SMS & email best practices and examples

21 topics
11 replies

Yotpo Resources

Getting Started with Yotpo

5 topics
0 replies

Yotpo Master Key

2 topics
0 replies

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