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84 Conversations

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Roddy123New Participant
asked in Ask your question

Yotpo Email Setup Validation Error

Are there any specific firewall or server settings that need to be adjusted to allow connectivity with Google Mail for the toolsregion site?Also, need to verify the availability of the Google Mail service.Help us to get know, also can do one to one meeting to solve my query. Thanks!regardsRoddy Barrison

1
P
4 days ago
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robwentNew Participant
asked in Ask your question

Loyalty & Conversions with WooCommerce

Hi,I noticed that most integrations support loyalty and conversions, but the WooCommerce one only supports reviews and galleries. So I wanted to ask the developers if this is on the roadmap for WooCommerce and if so, when would it be expected? Has anyone else managed to set this up through the generic instructions with the WordPress API or Woo webhooks that could share the steps? Thanks for any tips! 

27
lstack
Community Manager
4 days ago
K
kristelsilangNew Participant
asked in Ask your question

How do I set up a custom earning rule where the customer uploads a screenshot to earn points?

I’ve read the guide on how to set up custom earning rules with an API call.I want the customer to upload or send us an e-mail with a screenshot to earn points. Do you have any suggestions on how I can do this? Is there a way of doing it on the landing page or communicating that on the landing page?  

5
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10 days ago
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rachelbNew Participant
asked in Ask your question

Yotpo X Klaviyo: Viewing redemptions in Klaviyo

Hi! I am wanting to exclude loyalty members who have made a redemption in the last 30 days from a flow. I’m trying to filter these members in a Klaviyo flow but I can’t seem to find a metric which will ID these loyalty members.  I created a segment in Yotpo to see who these people are, but it doesn’t look like you can sync segments to Klaviyo from Yotpo either? Thanks so much!

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M
11 days ago
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MacrotesterNew Participant
asked in Ask your question

How to do seo and Boost my website Organically?

What I do to rank my website through search engine optimization. I can also share my website niche and linkNiche: Mouse testerWebsite: MacroTester.com

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11 days ago
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avalornaNew Participant
asked in Ask your question

Why does the shopify subscriber show invalid after importing yotpo?

After I imported my 1000+ (maybe 2000 or more) subscribers from shopify into yotpo as yotpo asked, yotpo only set 200+ recent purchasers as subscriptions, and all others were inactive , and I can't modify this state, why? This is a Black Friday sale! And there is almost no customer service, the live chat never gets through! !

5
R
19 days ago
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franciscoInspiring
asked in Ask your question

Lost stars in organic seo results

Hello,I noticed from months ago that the stars ratings dissapeared in our organical seo results. Is this due to the plan we currently have or is it any other reason? We had stars displaying in seo results in the past but apprently this function dissapeared for no reason. Can you please help me recover this function?

7
A
20 days ago
F
franciscoInspiring
asked in Ask your question

Problem to display reviews on mobile devices

Hello,I am paying some developer hours because as far as I know the footer badge is only clickable to open the window reviews when the side tag “reviews” is displayed. We had to hide this side tag “reviews” from our web when customers visit it from mobiles because this reviews tag was affecting other web functionality buttons such as the one used to pass pictures. So now if you enter our web centraldelhogar.com from a computer you can click on the footer badge and the reviews new window open but if you click the badge from a mobile the customer can’t read reviews because the reviews window does not pop up because the side badge is hidden. Is there any code or easy way to configure the option for the reviews window to open when clicking footer badge from mobiles?Thanks,Francisco

7
B
28 days ago
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ItsmejoshNew Participant
asked in Ask your question

SMSBump Abandon cart Coupon excluding products

Hello! I have some products that have MAP pricing. With the abandoned cart flow there appears to be no way to exclude certain products from the coupon code that goes out. There appears to be a way for me to apply a static code that I create in shopify and include it however, with browser extensions like honey this would get pulled in and I would have code leakage. I’d like to move all my SMS over from Klaviyo to SMSbump but this hiccup is what is preventing me. Does anyone have a workaround that would allow this to work. 

5
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1 month ago
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NikkiNew Participant
asked in Ask your question

Cookie consent on Magento 2

Hi, I’m trying to make our website compliant with cookie consent laws, and I noticed that the Yotpo extensions sets a cookie (yotpo_pixel) which I can’t catch by my third-party software, so people who have opted out of cookies still get this cookie.Does anyone have a solution to this?

21
Savina from Yotpo
Community Manager
1 month ago
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buildingplasticsNew Participant
asked in Ask your question

EKM eCommerce platform integration

I have changed platforms from Volusion to EKM and need to integrate Yotpo. Anyone managed to do this? thanks in advance

5
Savina from Yotpo
Community Manager
1 month ago
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downlitebeddingNew Participant
asked in Ask your question

How To Selectively Showcase Reviews With Specific Keywords

We re trying to figure out how to selectively choose reviews with specific keywords. We do a lot of hotel bedding and want to showcase to customers reviews from customers who bought an item after enjoying at a hotel. For example “Hilton hotels”, I then want to put those reviews on a webpage - it can be dynamic or static’. Thx!

3
Savina from Yotpo
Community Manager
1 month ago
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CityChickNew Participant
asked in Ask your question

Sales tax with subscriptions

Hi there,What does ReCharge do to make sure that sales tax is correct on all the orders placed? We currently use ReCharge for our subscriptions. ReCharge uses Stripe payments and the sales tax can be different if they don’t update the sales taxes. Thank you for your time!Heath with CtyChick 

6
J
1 month ago
A
adamlongNew Participant
asked in Ask your question

How do I get a badge?

Where can I find info on how the badges work?

4
M
2 months ago
I
ivicadjuricNew Participant
asked in Ask your question

Design editing for coupon email

How can I edit design for coupon email? I can only edit text and date settings, but I can not change email design?

3
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2 months ago
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stevePBNew Participant
asked in Ask your question

Loyalty: Create a Unique Code That When Used = Points

Hi all - I’ve not been able to figure this out however I’m hoping one of you can help.We’d like to issue codes to several influencers Codes are unique to each influencer The code has an order rule (e.g., $100+ order) When a customer uses a code and it meets the order rule, the customer gets 1000 loyalty pointsIs this type of framework available?  We use Shopify.  Thank you.Steve

6
S
3 months ago
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SouthernpeekNew Participant
asked in Ask your question

I changed from Godaddy to Wix. Do you all work with Wix?

Hi. I once had yotpo connected to my website. I changed from Godaddy to Wix. Do you all work with Wix?

2
Savina from Yotpo
Community Manager
3 months ago
T
Tanisha36New Participant
asked in Ask your question

I just open my Shopify store I need help with sales

I just open my Shopify store I need help with sales

3
Savina from Yotpo
Community Manager
3 months ago
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smoore4momaNew Participant
asked in Ask your question

Webhook question

Do you happen to know if the VIP Tier Earned webhook fires when you go down a tier because of points redemptions?  I know it works when you gain a new tier, but wondering about the opposite direction. Thanks. Steve

3
Savina from Yotpo
Community Manager
4 months ago
brucebrak
brucebrakNew Participant
asked in Ask your question

CAN SEO BOOST MY SALE?

Jag har en webbplats relaterad till xanax. en säljare kontaktade mig via whatsapp han sa till mig att vi kan öka din försäljning genom SEO. Vi kommer att använda verktyg för att öka trafiken och kunderna på din webbplats. Jag vill tipsa om är det möjligt?

6
Savina from Yotpo
Community Manager
4 months ago
S
sharibNew Participant
asked in Ask your question

Is it possible to add a ratings board on my product details page?

Hi, Is it possible to add a ratings board on my product details page. Are there any widgets provided by Yotpo?I am using the free subscription of yotpo reviews and ratings. And the platform on which my store is built is Salesforce Commerce Cloud.Example of ratings board:  Is it possible to achieve this with a free account?Best Regards

5
Savina from Yotpo
Community Manager
4 months ago
E
ecvari
asked in Ask your question

How to manage expiring coupons for review requests

In the setup for adding coupons to the review request emails (Yotpo Reviews), there are three options for expiration: “coupons expire on”, “coupons expire x days after they are received”, and “none”. For either of the first two options, how do we manage the batches of coupons from our e-commerce platform?In the e-commerce platform (we use Salesforce Commerce Cloud, but applies to any platform), we can set up batches of coupons with expiration dates. And in Yotpo, we can upload those. But, for example if we select “coupons expire 90 days after they are received”, how do we match that to uploaded coupons? What expiration date would we set on the batch of coupons in the e-commerce platform (which of course does not know when each coupon will be mailed out).Or, if we select an explicit date, then we would have an issue where recipients who receive them sooner might have 90 days, but the recipient receiving them on the last day would have only 1 day to redeem. How are users in this communit

4
Savina from Yotpo
Community Manager
4 months ago
I
ItsmejoshNew Participant
asked in Ask your question

Subscription Tags passed to Shopify

I’ve noticed that Yotpo subscription adds tags to customers in Shopify. Is there a guide that indicates what conditions these tags represent. It appears that tags are also not removed from a customer based on their behavior as least when I attempt to segment customers based on these tags. What I’m trying to do is segment customers who have an active subscription, customers that have paused their subscription, and customers who have canceled their subscriptions. However in cases where the customer has more than one subscription the tags are really not useful. 

2
Savina from Yotpo
Community Manager
4 months ago
S
sipslabNew Participant
posted in Ask your question

Issues after upgrading my php from 7.4. to 8.1.

Hello, I just upgraded my php from 7.4. to 8.1. Most of my website works fine, however, when I switch languages I get the error "Unsupported operand types: string + int"I use the latest Joomla 4 version and the Helix 3 template.I found a similar post here:  click here It seems that the template needs an upgrade, right?When can this be expected? - php 7.4 is not supported anymore...Thank you! 

1
Savina from Yotpo
Community Manager
5 months ago
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muruganNew Participant
asked in Ask your question

Can increase/speedup API request rate limit to send more products to Yotpo

We are using API to send client products to Yotpo. We should send 200k+ SKUs to Yotpo. But got rate limit exceeded and couldn’t send all SKUs in time. Taking 30 mins to send 5k SKUs.You are following limit of 5 requests/second on API requests. So we couldn’t send/complete all SKUs to you in time by this restriction.Can you please suggest any way to allow this without any restriction?

1
Yotpo Team
Community Manager
5 months ago
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