Reviews are not displaying on website


Review widget is active and I am collecting reviews, but they are not visible on my website. 

I did the automatic install because i know nothing of coding ( i tried that once with a different app just simple copy and paste and screwed up my entire website and had to rebuild from scratch ) 

i am on shopify if that matters 


Also i have a one star review and she said she would change it after she got the product, can i resend her a link or just ask her to login and change her review? i have all 5 stars and a 4 star and with only 15 reviews that lowers it significantly or can i delete it somehow and send her another request for review manually ?

( i am on the free plan as of now) 


Thanks so much 






Best answer by erikakwee 27 July 2022, 16:00

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1 reply

Userlevel 3
Badge +3

Hi Gabi,


Try checking out these articles to help with review publication--this one is on the topic of sorting and moderating your reviews: and this one talks about auto-publishing reviews (which will make it much less manual and easier for you to push reviews to your site):


Also, check out this article in regards to your question about resending your reviewer another review request:


Hope that helps!