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LYFTDLYF.STYLE
LYFTDLYF.STYLENew Participant
asked in Yotpo SMS & Email

sms bumb subscription tools

Is there a way to forward subscription form submissions to another webpage? If this was an option as an added step it would allow me to create a funnel.

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LYFTDLYF.STYLE
10 hours ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Loyalty Feature List

 Loyalty Feature ListCreate custom-tailored loyalty and referral programs  Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote   Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.    Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts   Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing   Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases   Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

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4 days ago
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robwentNew Participant
asked in Ask your question

Loyalty & Conversions with WooCommerce

Hi,I noticed that most integrations support loyalty and conversions, but the WooCommerce one only supports reviews and galleries. So I wanted to ask the developers if this is on the roadmap for WooCommerce and if so, when would it be expected? Has anyone else managed to set this up through the generic instructions with the WordPress API or Woo webhooks that could share the steps? Thanks for any tips! 

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lstack
Community Manager
4 days ago
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Roddy123New Participant
asked in Ask your question

Yotpo Email Setup Validation Error

Are there any specific firewall or server settings that need to be adjusted to allow connectivity with Google Mail for the toolsregion site?Also, need to verify the availability of the Google Mail service.Help us to get know, also can do one to one meeting to solve my query. Thanks!regardsRoddy Barrison

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lstack
Community Manager
4 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Implementing Yotpo UGC and SMS helps Tropic Skincare increase revenue by 251%Case Study

Eastside Co is a global Shopify Plus Partner agency helping client partners to scale, with 100 specialists across UX, design, development, marketing, and client services. Eastside Co helped UK-based natural beauty brand Tropic Skincare grow their business through Yotpo Reviews, Visual UGC, and SMS.  Challenge Tropic Skincare’s goal was to grow their business through marketing efforts, and as their trusted partner for design and development work, Eastside Co recommended leveraging a combination of paid social media, PPC advertising, and SMS. The initial challenge was to launch fast-moving, campaign-based activity while building out a sustainable account structure. In addition to marketing support, ESC also works with Tropic on an ongoing basis for design and development work on their Shopify store. Solutions Since Tropic Skincare was already using Yotpo Reviews, it was only natural that Eastside Co suggested integrating Yotpo’s Visual UGC and SMS solutions into the brand’s marketing cha

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Yotpo Team
Community Manager
6 days ago
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nimish.sheteNew Participant

Segmentation API's for Loyalty to integrate with CDP & vice a versaNew

Integrating or polling Segmentation data is still locked inside Yotpo. Many prospects (HT) and customers have requested to access this capability via API’s which can feed in or out to the CDP’s such as Antsomi, mParticle etc. 

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9 days ago
Frank.Martinez
Frank.MartinezNew Participant
posted in Reviews & VUGC

Customers name dropping a competitor in their Reviews - best practices?

I’ve been noticing as our reviews base grows that I am seeing more instances of customers name dropping a competitor in their review. Not always in a bad way. Sometimes it’s “I like these better than X brand” or “was hoping these would work but I went with X brand instead”.  Wondering what others are doing here, allowing them or not allowing them, seeing positive results from leaving the or removing them? Etc. Thank you.

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13 days ago
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rachelbNew Participant
asked in Ask your question

Yotpo X Klaviyo: Viewing redemptions in Klaviyo

Hi! I am wanting to exclude loyalty members who have made a redemption in the last 30 days from a flow. I’m trying to filter these members in a Klaviyo flow but I can’t seem to find a metric which will ID these loyalty members.  I created a segment in Yotpo to see who these people are, but it doesn’t look like you can sync segments to Klaviyo from Yotpo either? Thanks so much!

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M
13 days ago
duncan
duncanNew Participant
asked in The Yotpo Platform

Multi-language options for all Yotpo features? (translation)

I'm looking to get a client set up with Yotpo on Shopify, but wanted to verify that all Yotpo modules can be translated as it's not clear to me from the articles in the help centre, which address this feature by feature.Are there any current or upcoming modules that were presented at Retain Forward that *will not* be translatable? 🙏 

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duncan
14 days ago
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Lucas.lundbergNew Participant

Photos for Reviews on siteDiscussion ongoing

Right now it’s only possible for customers to leave a photo in the review if they get the e-mail. It should be possible to leve photos even if you don’t receive the email and leave the review directly from the site. Great way to show others the results of products and collect UGC

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15 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in Subscriptions

Subscriptions we love #4 🌳 Tenderly Rooted - Revolutionizing snacking, from the ground up 🌳

 Located on the lush riparian loam soil of Maidu Konkow land in Butte County, Tenderly Rooted is a family business built on a 4 generations heritage and culture. The Kramer family has faithfully taken care of the land for more than 40 years!Kaben and Jennifer Kramer founded Tenderly Rooted 4 years ago in July 2021. Having used Yotpo successfully for Reviews and Yotpo SMS, they quickly switched from Recharge over to Yotpo Subscriptions.   💘 Why we love Tenderly Rooted’s subscription strategy 💘  After a seamless onboarding in which Tenderly Rooted “just had to click a few buttons to give permission and Yotpo did the rest,” Kaben was pleased to see:The ability to filter and define the full range of customer segments based on their products, variants, charge date, subscription status, and more. The ability to mass update customer segments and “swap products” in a customer subscription instead of going customer by customer and engaging in multi-step updates. A support team that listens to

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Savina from Yotpo
Community Manager
16 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Reviews & VUGC

Anyone using Facebook Ads to collect more reviews?

Hey all, Is anyone using Facebook ads to collect more product reviews? 🤔💡 We already know that, according to Facebook, there are currently more than 1.2 million active Shops on Facebook and Instagram and more than 300 million people interacting with them every month and merchants that sell on more channels are more likely to increase their engagement and brand awareness. Share with us your experience and best practices, we would love to hear your experience.   

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16 days ago
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merryjhonNew Participant
posted in Retention strategies

The importance of website navigation in e-commerce organic SEO services

Website navigation is a critical factor in both user experience and organic SEO services for e-commerce websites. As an Organic SEO Services in USA, it's important to create clear and intuitive website navigation that makes it easy for users to find the products they're looking for. Effective website navigation can also improve search engine rankings by ensuring that all pages are properly linked and accessible to search engine crawlers. Prioritizing website navigation can lead to improved user engagement, increased conversions, and higher organic search rankings.

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16 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in Industry chat

5 ways to take care of your mental health as an entrepreneur

Did you know that May is Mental Health Awareness Month? It originated in the United States in 1949, and is celebrated with various events focused on raising awareness and recognizing the impact of good mental health on overall well-being.Building, running, and owning a business can take a toll on entrepreneurs. The very character traits that power your success as an entrepreneur like risk-taking, persistence, and competitiveness may put your mental health at risk.According to the National Institute of Mental Health, when it comes to your mental health, self-care can help you manage stress, lower your risk of illness, and increase your energy. Even small acts of self-care in your daily life can have a significant impact.  Self-care means taking the time to do things that help you live well and improve both your physical and mental health.  Tip 1: Just Move Your BodyYour physical health is critical to your overall well-being. That doesn’t mean you have to “rise and grind” every single da

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Ruthie Berber
Community Manager
18 days ago
lstack
Community Manager
lstackCommunity Manager
posted in Retention strategies

AMA: Experts from Dr. Squatch & Bubble Skincare on Retention Challenges

Emma Richard, Senior Data Analyst at Dr. Squatch, and Emma Standing, Director of eCommerce & Customer Experience at Bubble Skincare, experience retention challenges just like the rest of us.  They provided their expert opinions at our Retain Forward event, but they’re also here to answer your questions directly! Ask them anything about measuring, driving, or leveling up retention here for a limited time 👇🏼

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18 days ago
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avalornaNew Participant
asked in Ask your question

Why does the shopify subscriber show invalid after importing yotpo?

After I imported my 1000+ (maybe 2000 or more) subscribers from shopify into yotpo as yotpo asked, yotpo only set 200+ recent purchasers as subscriptions, and all others were inactive , and I can't modify this state, why? This is a Black Friday sale! And there is almost no customer service, the live chat never gets through! !

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19 days ago
Jessica at Yotpo
Community Manager
Jessica at YotpoCommunity Manager
published in Reviews & VUGC

We’re here to help: How to import product reviews to Yotpo

The questions we get the most when it comes to product reviews are all about importing them from another reviews provider into Yotpo. So, we decided to post a round up of everything you need to know about importing reviews to Yotpo.  2 simple steps to importing reviews Step 1: Export your reviews from your current reviews providerHow you do this depends on which platform your store is hosted on: Shopify: Follow the instructions in the Shopify Help Center, BigCommerce: You can import reviews directly from the BigCommerce native reviews app. The import process is done via BigCommerce API, so there is no need to export or manually handle files.  WooCommerce: Log into the Yotpo plugin within your Wordpress admin. Then, click Export Reviews in the bottom left hand corner of the Yotpo plugin.  Volusion: From the header options, choose “Inventory,” then click on “Import/Export.” Click on “Standard Export” and choose to “Export from Reviews.” Then click “Check All,” choose "CSV" as the F

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Jessica at Yotpo
Community Manager
19 days ago
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franciscoInspiring
asked in Ask your question

Lost stars in organic seo results

Hello,I noticed from months ago that the stars ratings dissapeared in our organical seo results. Is this due to the plan we currently have or is it any other reason? We had stars displaying in seo results in the past but apprently this function dissapeared for no reason. Can you please help me recover this function?

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20 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in Reviews & VUGC

Visual Marketing: The rise and importance of UGC and VUGC in eCommerce

In a competitive and saturated digital landscape, winning customers’ attention has never been more challenging. According to a Statista report, over 6 million people globally shop online each minute.But thanks to visual marketing, brands can captivate audiences and capture their attention more than traditional marketing tactics, making visual marketing the standard among digital marketers. And a major component to successfully win over audiences is UGC. According to an IAB report, user generated content (UGC) is 50% more trusted than any other media, making customer reviews, star ratings, and social proof essential for eCommerce marketers.  A derivative of UGC is visual user generated content (VUGC). Visual content generated by shoppers — like photo reviews, unboxing videos, and social media product tags — builds brand trust, increases discovery, and most importantly, empowers shoppers throughout the entire customer journey. While displaying VUGC is quite intuitive, the challenges behi

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H
20 days ago
MelissaSullivan
MelissaSullivanNew Participant
posted in Retention strategies

Experience the power of Magento 2 with Upgrade Services, elevate your eCommerce growth

Magento is constantly working to keep the platform strong and up-to-date by regularly updating and releasing new versions. However, the complete revamp of the platform - transitioning from 1.X to 1.X up to Magento 2.X - in 2015 was the effort of this website builder to ensure that Magento 2 stand out from any similar eCommerce ecosystem and help to the growth for their clients. The new features, security improvements, bug fixes, a better shopping experience, and superior features make Magento 2 the finest replacement for Magento 1. If you're currently using Magento 1, it is time for Magento Upgrade services to make your eCommerce business more effective and managed.

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20 days ago
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Employee
Ran_HEmployee
posted in Reviews & VUGC

How Yotpo Is Working to Promote an Authentic Review Experience

Hello,We get many questions related to this, so here is a quick update you might find useful.  As a Yotpo customer, you can rest assured that your reviews provider reflects the most up-to-date regulations from the Federal Trade Commission (FTC) and the EU Omnibus Directive when it comes to collecting, moderating, and displaying reviews. Learn more here. You are welcome to reply here with any additional questions you may have 

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A
21 days ago
S
sonjianciNew Participant
asked in Reviews & VUGC

How to add reviews

Hello, I'm a Walmart seller. How can I use yotpot platform to add store reviews.

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Savina from Yotpo
Community Manager
22 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Vegamour streamlines customer service and loyalty with Gorgias and YotpoCase Study

Gorgias is the #1 rated customer service platform for eCommerce brands, consolidating customer channels into a single dashboard to streamline communication. Vegamour wanted to streamline their customer service operations, and was able to create a seamless pipeline for customer communications with Gorgias and Yotpo.  Challenge Vegan beauty brand Vegamour wanted to streamline their customer service operations, so they could provide better, more comprehensive support to shoppers on their eCommerce site. They selected Gorgias as their helpdesk, and switched from their reviews provider to Yotpo because of its integration with Gorgias and the promise of great flexibility in communicating with customers. They had been looking for a loyalty solution as well, which made Yotpo’s multi- product platform appealing. Solutions Aligned with Gorgias’ integration, Vegamour implemented Yotpo Reviews, making it easier to directly respond to negative reviews and better address customer concerns through on

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Yotpo Team
Community Manager
22 days ago
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PMJNew Participant
asked in Reviews & VUGC

Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

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25 days ago
K
kristelsilangNew Participant
asked in Ask your question

How do I set up a custom earning rule where the customer uploads a screenshot to earn points?

I’ve read the guide on how to set up custom earning rules with an API call.I want the customer to upload or send us an e-mail with a screenshot to earn points. Do you have any suggestions on how I can do this? Is there a way of doing it on the landing page or communicating that on the landing page?  

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26 days ago
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