Recently active topics

26 Conversations

N
NikkiNew Participant
asked in Getting started with Reviews

Cookie consent on Magento 2

Hi, I’m trying to make our website compliant with cookie consent laws, and I noticed that the Yotpo extensions sets a cookie (yotpo_pixel) which I can’t catch by my third-party software, so people who have opted out of cookies still get this cookie.Does anyone have a solution to this?

6
Savina from Yotpo
Community Manager
6 hours ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in eCommerce marketing chat

The Future is Now: 2022 vs. 2023 in eCommerce | AvexeBook

Hey, Yotpo Community!  Wondering what 2023 holds for eCommerce? Together with Avex agency, in collaboration with Shopify and other leading eCommerce solutions, we bring to you the “The Future is Now: 2022 vs. 2023 in eCommerce” guide.  This guide will take you through a variety of topics which will give you a better understanding of what to expect from the year ahead, plus how to adapt and innovate according to emerging trends, macroeconomic headwinds, and shifting consumer behaviors.  💡 The highlights:  2022 eCommerce trends that are making their way into 2023  A comprehensive look at retention, personalization, and more Insightful quotes from industry experts An actionable checklist to set you up for success in 2023 – and beyond!  Download your copy now and get ready for this challenging year ahead. Or better yet: get ready to win it!  📘 Download the guide 📘

10
Yotpo Team
Community Manager
7 hours ago
B
BetsyVNew Participant

Customer View of Rewards HistoryNew

It would be great if the coupon codes were seen as REDEEMED within the customer’s view of the reward history within their account. Currently, they still show the code even after they’ve been used. 

1
Savina from Yotpo
Community Manager
7 hours ago
B
BetsyVNew Participant

Allow Customers to manage their rewards and how to useNew

Customers can click redeem for subscriptions and redeem for one-time orders. However, if someone wants to switch from one-time order to subscriptions, they can not currently put the points back into the account. Give customers more access to manage their points on their own and switch between subscriptions and one-time order redemptions easily. 

1
Savina from Yotpo
Community Manager
7 hours ago
M
MacrotesterNew Participant
asked in eComm Insiders Program

How to do seo and Boost my website Organically?

What I do to rank my website through search engine optimization. I can also share my website niche and linkNiche: Mouse testerWebsite: MacroTester.com

2
E
4 days ago
S
smoore4momaNew Participant
asked in Loyalty best practices and examples

Webhook question

Do you happen to know if the VIP Tier Earned webhook fires when you go down a tier because of points redemptions?  I know it works when you gain a new tier, but wondering about the opposite direction. Thanks. Steve

3
Savina from Yotpo
Community Manager
4 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in SMS & email best practices and examples

SMS Templates | 🌹 February inspiration and events 🌹

What makes February such a special month? The uplifting social causes you can support and the heartwarming holidays you can share with your customers! ✊🏼✊🏽✊🏿 Black History Month  February is Black History Month – a celebration of African American history, legacy, and achievements. Whether a black-owned business or just supportive of people of color, this is an excellent opportunity to put diversity and inclusion at the center of your campaigns, donate a share of your proceeds, and make your customers feel part of that celebration:Hey {FirstName}, it’s Black History Month! Celebrate with {SiteName} and enjoy up to {DiscountValue} off sitewide, valid until the end of the month: {DiscountCodeUrl} {SiteName}: {FirstName}, we are celebrating the start of Black History Month and 10% of our proceeds throughout February will go to a nonprofit organization supporting black-owned businesses. Shop now at: {DiscountCodeUrl} 😍 Month of LoveIn February, we celebrate love in all shapes and forms.

70
Savina from Yotpo
Community Manager
7 days ago
S
SouthernpeekNew Participant
asked in Getting started with Subscriptions

getting started

Hi. I once had yotpo connected to my website. I changed from Godaddy to Wix. Do you all work with Wix?

1
Savina from Yotpo
Community Manager
7 days ago
T
Tanisha36New Participant
posted in eCommerce marketing chat

Shopify

I just open my Shopify store I need help with sales

2
Savina from Yotpo
Community Manager
7 days ago
I
ivicadjuricNew Participant
asked in Retention Resources

Design editing for coupon email

How can I edit design for coupon email? I can only edit text and date settings, but I can not change email design?

1
Savina from Yotpo
Community Manager
10 days ago
MelissaSullivan
MelissaSullivanParticipating Frequently
posted in eCommerce marketing chat

Experience the power of Magento 2 with Upgrade Services, elevate your eCommerce growth

Magento is constantly working to keep the platform strong and up-to-date by regularly updating and releasing new versions. However, the complete revamp of the platform - transitioning from 1.X to 1.X up to Magento 2.X - in 2015 was the effort of this website builder to ensure that Magento 2 stand out from any similar eCommerce ecosystem and help to the growth for their clients. The new features, security improvements, bug fixes, a better shopping experience, and superior features make Magento 2 the finest replacement for Magento 1. If you're currently using Magento 1, it is time for Magento Upgrade services to make your eCommerce business more effective and managed.

4
MelissaSullivan
11 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in Subscriptions strategies and best practices

Subscriptions we love #3 💜 The Elderberry Co. - healthy families, happy moms and engaged subscribers 💜

 Elderberry is a plant that is most highly recognised as a natural health remedy, to support immune systems. All elderberry products are made from the dried berries of the Sambucus Nigra plant. 💜 And the Elderberry Co. elderberry syrup is in a league of its own because of the RAW LOCAL honey used to sweeten it. The Elderberry Co. journey started with a simple Facebook post in 2017 where founder and mom, Jenny, shared an incredible remedy with other moms looking to keep their families healthy. From that single Facebook post, Jenny grew the business to a nationwide brand!   💘 Why we love The Elderberry Co.’s subscription strategy 💘 When Jenny started The Elderberry Co., she wanted it to be, primarily, a subscription-based business - so far the team has managed to make subscriptions 40% of their daily revenue. With the move to Yotpo, she is looking forward to increasing that to 60% with Yotpo’s full suite of products and growth-centric tools.  The Elderberry Co. created their subscript

464
Savina from Yotpo
Community Manager
11 days ago
brucebrak
brucebrakNew Participant
asked in eComm Insiders Program

CAN SEO BOOST MY SALE?

Jag har en webbplats relaterad till xanax. en säljare kontaktade mig via whatsapp han sa till mig att vi kan öka din försäljning genom SEO. Vi kommer att använda verktyg för att öka trafiken och kunderna på din webbplats. Jag vill tipsa om är det möjligt?

6
Savina from Yotpo
Community Manager
11 days ago
MelissaSullivan
MelissaSullivanParticipating Frequently
posted in eCommerce marketing chat

The exclusive platform to do business online.

Magento provides the exclusive platform that enables Magento interfacing capabilities for enterprise development to ensure the highest quality commercial presence on the internet domain. We will present the most popular and effective designs for Magento Ecommerce Support Services for your eCommerce development. As a flag-bearer and the top Magento Web Development Company, you will discover Magento expertise at an elite quality at We. Offering robust storefront models to our customers is our goal; as such, you can now incorporate and enhance features into your online store to improve your scalability. Our Magento web development company follows the standard Magento development services in the USA method, using the most modern IDEs. We provide prompt and efficient solutions for all our customers. Our services are beneficial to those companies in the initial stages of website launch or migration of their website, as well as digitising business. We have the technical expertise and take the

2
MelissaSullivan
11 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Yotpo Master Key

🗝 Yotpo Master Key FAQs

How do I book a room?You can request a room through a super quick online form – one for Tel Aviv and one for NYC. Simply choose your preferred day and time, and how many people you want to bring. Then, our Facilities Team will reach out to confirm your booking, and provide you with information on how to get into the building, transportation, and other important details. When are rooms available?Rooms are available on weekdays (Monday-Friday in NYC and Sunday-Thursday in Tel Aviv) from 9:00am-5:00pm. How far in advance should I book?We need to give our facilities team time to arrange everything with the building, so we ask that you request a room at least a full business day before you plan to arrive.  Where are your offices located?NYC: 233 Spring Street, 6th floor, New York, NY 10013Tel Aviv: HaMasger St 35, Tel Aviv-Yafo, Israel Why are you offering this to customers? We consider ourselves to be an extension of your team, and we’re committed to your success. So whether you need space

280
Yotpo Team
Community Manager
17 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
posted in Welcome to the Community

Hi from your Admin & Content Manager 👋

Hey all! Greetings from your Admin & Content manager! 👋🏼Before joining Yotpo, I was the Social Media Specialist at Yotpo SMSBump (you can read more about SMSBump >>>here<<<). I’m located in Sofia 🌍, Bulgaria’s capital. As part of the Community team, I’m not only overseeing your engagement with the Yotpo community but also working to empower & grow the Amazing women in eCommerce Slack community (more about it >>>here<<<). 🔮 When I’m not working, I enjoy traveling, reading sci-fi & fantasy novels, arguing with my cats, and perfecting my tarot card reading skills.   Don’t be shy to reach out to me with any questions about this community or if you need more information. I’m here to help you make the most of this space! ✌🏼 Wishing you an awesome day,Savina 

3
Savina from Yotpo
Community Manager
17 days ago
L
Lucas.lundbergNew Participant

Reset password in loyaltyNew

For the moment there’s no possible way for an admin to reset a customers password in loyalty program. Sometimes it causes issues and customer might have to creat a new account. It should be possible for us to support our customers with this feature. Most of the times this is a standard thing to be able to do. 

0
L
18 days ago
Ruthie Berber
Community Manager
Ruthie BerberCommunity Manager
posted in Welcome to the Community

Which discussion topics would you like to see in the Yotpo Community?

Let us know what you’d like to hear more about!

3
Savina from Yotpo
Community Manager
19 days ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Retention Resources

Brands Are Fumbling the Bag When It Comes to Retention. Here’s Why.

Once defined almost wholly by new customers, eCommerce brands are looking beyond the first-time sale to succeed. Businesses of the next decade are instead measuring their success by customer loyalty: Will shoppers be with your brand in a month? Two months? Next year?Now more than ever, brands need to nail customer retention. In our State of Retention Survey, we found over 50% of brands are more focused on retention efforts than ever before, and yet, 40% haven’t changed their strategy to achieve their goals.    Why are brands still missing the mark despite knowing they need to keep customers coming back? Retention is much more multidimensional than acquisition; retention demands you treat first-time, two-time, repeat, and loyal shoppers with nuance. And, the margin of error is that much smaller.As we move into 2023, it’s becoming obvious that brands aren’t creating the post-purchase experiences that today’s consumers are seeking out. Of the brands surveyed, 70% said their retention rate

100
Cecilia from Yotpo
Employee
19 days ago
Ruthie Berber
Community Manager
Ruthie BerberCommunity Manager
published in Yotpo Master Key

Yotpo Master Key: A New Perk for Our Customers

We are thrilled to introduce a new benefit available to our customers: Yotpo Master Key! Now, any customers based in NYC or Tel Aviv — or just passing through — can book a workspace at Yotpo’s offices for the day, free of charge. With Yotpo Master Key, you can make the most of the different amenities that our new office spaces have, like fully stocked kitchens, a convenient location, and more — plus the chance to meet the Yotpo team and get to see our company culture up close.  Book a room in NYC Book a room in Tel Aviv  Get to know our workspaces 

520
Ruthie Berber
Community Manager
19 days ago
S
sharibNew Participant
asked in Getting started with Reviews

Ratings Board inclusion

Hi, Is it possible to add a ratings board on my product details page. Are there any widgets provided by Yotpo?I am using the free subscription of yotpo reviews and ratings. And the platform on which my store is built is Salesforce Commerce Cloud.Example of ratings board:  Is it possible to achieve this with a free account?Best Regards

5
Savina from Yotpo
Community Manager
20 days ago
Savina from Yotpo
Community Manager
Savina from YotpoCommunity Manager
published in SMS & email best practices and examples

SMS Templates | 🎆 January inspiration and events 🎆

Build a next-level SMS marketing strategy with these top-performing campaign templates for the month of January. Simply copy, paste, and schedule your campaigns.  Start 2023 with a blast during the National Use Your Gift Card Day on January 21st. National Use Your Gift Card Day is held on the third Saturday of every January to nudge shoppers to redeem the gift cards they received over the holiday season. It’s a great opportunity for brands to engage with their customers and send a friendly reminder that will drive traffic and sales to their online store.{SiteName}: Hey {FirstName}, have you already redeemed your gift cards? Now is the perfect time to do it AND browse through our latest collection: {SiteUrl} {SiteName}: {FirstName}, have you received any gift cards around the holidays? If yes, now would be a good time to use them and enjoy our sweet sitewide discounts of up to {DiscountValue}: {DiscountCodeUrl}Download our SMS Calendar 

140
Savina from Yotpo
Community Manager
26 days ago
E
ecvari
asked in Reviews best practices and examples

How to manage expiring coupons for review requests

In the setup for adding coupons to the review request emails (Yotpo Reviews), there are three options for expiration: “coupons expire on”, “coupons expire x days after they are received”, and “none”. For either of the first two options, how do we manage the batches of coupons from our e-commerce platform?In the e-commerce platform (we use Salesforce Commerce Cloud, but applies to any platform), we can set up batches of coupons with expiration dates. And in Yotpo, we can upload those. But, for example if we select “coupons expire 90 days after they are received”, how do we match that to uploaded coupons? What expiration date would we set on the batch of coupons in the e-commerce platform (which of course does not know when each coupon will be mailed out).Or, if we select an explicit date, then we would have an issue where recipients who receive them sooner might have 90 days, but the recipient receiving them on the last day would have only 1 day to redeem. How are users in this communit

4
Savina from Yotpo
Community Manager
26 days ago
I
ItsmejoshNew Participant
asked in Subscriptions strategies and best practices

Subscription Tags passed to Shopify

I’ve noticed that Yotpo subscription adds tags to customers in Shopify. Is there a guide that indicates what conditions these tags represent. It appears that tags are also not removed from a customer based on their behavior as least when I attempt to segment customers based on these tags. What I’m trying to do is segment customers who have an active subscription, customers that have paused their subscription, and customers who have canceled their subscriptions. However in cases where the customer has more than one subscription the tags are really not useful. 

2
Savina from Yotpo
Community Manager
26 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in SMS & email best practices and examples

PSD Underwear Quadruples Subscribers Within a Year of Switching to YotpoCase Study

What’s the foundation of any good outfit? An even better pair of underwear. PSD Underwear goes beyond the basics to provide a premium selection to their customers, while emphasizing authenticity and personalization as their core brand values. They know their community of athletes and trendsetters uses clothing as a means of self-expression, and to PSD, underwear should be no exception. To engage everyone with just the right product to suit their unique personality and style, and to keep them coming back for more, the brand relies on the power of SMS marketing.   ChallengePSD Underwear decided to double down on retention as acquisition costs continued to rise. SMS seemed like the optimal channel to engage more customers more effectively and keep them coming back. The brand initially used their ESP’s SMS offering, but ran into challenges like deliverability.With acquisition costs on the rise, PSD Underwear spent the past year shifting their focus towards customer retention. “How do we ke

90
Yotpo Team
Community Manager
26 days ago
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