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jleeNew Participant
posted in Reviews & VUGC
How do you use UGC in marketing?

So right now, I’m just using review content in social ads, but I want to do more. How are other people using them?

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8 hours ago
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jedwardsNew Participant
asked in SMS & Email
Automatic Resend Unopens

Is there a way to automatically resend unopened emails?I’ve tried creating a segment of people who have not opened emails in 1 day, 3 days, 7 days, so I can duplicate my email campaigns and resend it to only those who didn’t open the original email and it didn’t work.I want to increase my open rates, but being able to automatically set each campaign to resend to those who didn’t open the original email in 3 days, would be a game changer! Not many other providers have this functionality, but it’s definitely one I’d like to have. Any thoughts or suggestions? 

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2 days ago
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SpryTribe_JVNew Participant
asked in SMS & Email
Side by Side Images Stacking In Mobile Emails

Hello.  I am very new to the YOTPO email editor as I am a Klaviyo convert.I am trying to keep these images side by side in the mobile email, but it stacks them.  Is there a specific setting I am missing to keep them side by side?The mobile version of the email is an absolute mess.     

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3 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Loyalty Feature List

 Loyalty Feature ListCreate custom-tailored loyalty and referral programs  Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote   Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.    Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts   Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing   Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases   Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

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4 days ago
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diegocantupNew Participant
asked in Reviews & VUGC
Magento to Shopify Migration - Yotpo reviews not showing

Hello, We recently migrated our store from Magento to Shopify and prior product reviews are not showing, even after connecting to Yotpo. Does anyone know how to show the prior reviews from Magento on Shopify? Thanks for the help! Diego C. 

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5 days ago
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PMJNew Participant
asked in Reviews & VUGC
Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

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5 days ago
viricajewels
viricajewelsNew Participant
Shop Best Emerald Jewelry OnlineNew

 Virica Jewels offers an extensive collection of unique and expertly crafted fine jewelry, designed in house to cater to your individual style. The designs are just endless and as unique as YOU. We pride ourselves on using the most beautiful green Emeralds, because you deserve nothing less than the best. Our commitment to transparency and integrity is at the heart of the business. Browse our finest collection of jewelry including engagement rings, earrings, bracelets, necklaces, and so much more. Every piece is designed for beauty and comfort, consistently tested to ensure lasting quality and value.

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viricajewels
8 days ago
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MacrotesterNew Participant
asked in Ask your question
How to do seo and Boost my website Organically?

What I do to rank my website through search engine optimization. I can also share my website niche and linkNiche: Mouse testerWebsite: MacroTester.com

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9 days ago
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KelseyNashNew Participant
Integrate SMS Bump with GladlyNew

Hi! It would be incredibly helpful if you could create an integration in Gladly similar to the integration you already have for Gorgias.  Thanks!

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9 days ago
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JecciNew Participant
asked in Ask your question
Checkout extension widgets translation

My website has other language. And I was created a case to translate the checkout extension widgets to local language. I was asked the shopify support and their answer is they can’t change the additional feature. Then my CSM contact me and told me they can’t do that! and suggest me to delete the widgets on my checkout extension!!!!   I believe the Yotpo developer team could do this, why they don’t want to do the localization.  Sad!!!!!!!!!!

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9 days ago
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Michael RobertNew Participant
posted in The Yotpo Platform
The Most Iconic Movie Performances

Let's dive into the world of cinema and celebrate the performances that have left an indelible mark on film history. We all have those moments where an actor or actress transcends their role, delivering a performance that resonates deeply with us. Share your favorite iconic performances. What specific moments or scenes stand out to you? who do you believe delivered the most memorable performances?Let’s immerse ourselves in the captivating world of cinema and honor the extraordinary actors who bring unforgettable characters to life! Share your thoughts and watch the conversation flourish!

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11 days ago
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kargNew Participant
asked in Reviews & VUGC
Star ratings fail to display after search

I have a product listing by category page that has a filter function at the side.The store is hosted on BigCommerce.At each product card, there is a Yotpo Star Rating for each respective product. The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card. How do I get Star Rating to display again?

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12 days ago
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ConnieJensenNew Participant
How Much Does it Cost to Rent a Charter Bus for a Day?New

If you're planning a group trip, one of the first questions you might ask is, "How much does it cost to rent a charter bus for a day?" The cost can vary based on several factors, such as the size of the bus, the distance of the trip, and the duration of the rental.For instance, smaller buses with fewer seats may cost less than larger ones designed for big groups. If you're going on a longer trip, you might need to account for extra fuel and driver costs. The time of year and special requests, such as Wi-Fi or onboard entertainment, can also affect the price.To get an accurate estimate, it's best to contact multiple charter bus companies and compare quotes. This helps ensure you're getting the best value for your specific needs, making your group trip enjoyable and cost-effective.

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13 days ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Reviews & VUGC
We're here to help: How to enable Google Rich SnippetsF.A.Q.

We’re back answering some of your most frequently asked questions! Today we’ll be going over how to get Google Rich snippets up and running with Yotpo Reviews. Here’s everything you need to know: How to enable Google Rich Snippets Adding rich snippets automatically ❗Note: If you have a paid plan, rich snippets will be automatically marked up via Yotpo Reviews widget that is installed on your product page.The following details will be automatically added to your rich snippets:Product name and description Product image URL Product price and currency The number of reviews for the product The average star rating for the productYou can view your rich snippets mark-up with Google's Rich Results Testing Tool and see a separate Product tab that only contains Yotpo's Automatic Mark-up: Adding rich snippets manuallyIf you want to manually mark up your rich snippets, the enablement will depend on the platform your brand is using. For Shopify users:  This is a multi-step process: 💡 Step 1: Log in

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14 days ago
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fabian.murilloNew Participant
asked in Loyalty & Referrals
Referral API request headers CORS problem

Hi comminity,I’m trying to use Yotpo’s API documentation to implement Yotpo’s referral into my test shopify store. It’s a pretty basic API implementation, but I’m getting into troubles as the reponse from Yotpo server is always a x-guid and x-api-key headers error.This is the request I’m sending:const handleReferral = () => { fetch(`https://loyalty.yotpo.com/api/v2/referral/share`, { method: "POST", headers: { 'Content-Type': 'application/json', 'Accept': 'application/json', 'X-Guid': 'wuL**************4-XKA', 'X-Api-Key': 'fMRdbg**************rAtt' }, body: JSON.stringify({ email: 'yotpo_test@yopmail.com', emails: 'yotpo_test_2@yopmail.com,yotpo_test_3@yopmail.com', }) }) .then(response => response.json()) .then(resp => { console.log(`resp: `, resp); }).catch(e => { console.error(`Error: `, e); }); }so every single time I call to handleReferral() it returns the followin error:Ac

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17 days ago
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TulsaJeffNew Participant
asked in Reviews & VUGC
YotPo Not Sending Out Review Requests

I have asked and asked and asked for this to be fixed and I’m not getting any answers. I have YotPo setup correctly, I have gone through every troubleshooting page they have sent me, “send automatic requests” is turned on, emails are setup down to the colors, text, how often to send, etc. and still, not working.Every once in a while, one will send but most of the time nothing.I have over 985 orders since May 4th and only 51 automatic review requests have been sent out. I have recently started sending out review requests manually just to get it done.What in the heck?I have been a customer since 2014 so what gives?Can anyone at YotPo fix this or am I just out of luck?

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17 days ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Retention strategies
8 Marketing Channels To Promote Your Affiliate Program

Together with Social Snowball, we’ve put together a quick guide designed to help you spread the word about your new affiliate program on multiple channels.  Building an affiliate program is an easy decision when considering its many amazing benefits: it will boost brand awareness and credibility, bring new website traffic, and generate more revenue. The process is pretty straightforward, too: you just choose an affiliate app or an affiliate network and set it up in no time.But, the next step is a bit tricky. Once you have an affiliate program, you need to find affiliates. And even if this might sound like a simple task, it’s definitely not an easy one to achieve. This article will go through the best marketing channels for finding quality affiliates. But first, let’s start with the basics. What is an affiliate program?An affiliate program is a performance-based marketing program through which you compensate another business or individual (the affiliate) for bringing you customers or le

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18 days ago
Jessica at Yotpo
Employee
Jessica at YotpoEmployee
posted in Introduce Yourself
Introductions

Let’s get this Yotpo Community party started! I’m Jess, Content Manager @ Yotpo. Who are you?

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19 days ago
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JhouseNew Participant
asked in SMS & Email
Exporting Subscriber List

Why can’t we export the SMS and email list out of Yotpo? It’s frustrating because the subscriber analytics is showing inaccurate data for my account and there’s no way to verify the data. Even the reports section of Yotpo doesn’t help me. I was easily able to do this on our old email platform before switching to Yotpo.  I do have someone helping to fix the subscriber analytics page - apparently it’s some issue with the UI. But this fix still doesn’t address the issue that I can’t see my total list size. 

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19 days ago
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merryjhonNew Participant
posted in Retention strategies
The importance of website navigation in e-commerce organic SEO services

Website navigation is a critical factor in both user experience and organic SEO services for e-commerce websites. As an Organic SEO Services in USA, it's important to create clear and intuitive website navigation that makes it easy for users to find the products they're looking for. Effective website navigation can also improve search engine rankings by ensuring that all pages are properly linked and accessible to search engine crawlers. Prioritizing website navigation can lead to improved user engagement, increased conversions, and higher organic search rankings.

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19 days ago
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brice78New Participant
asked in Getting Started with Yotpo
Strategies for Managing Online Communities with Niche User Needs?

Hi everyone, I’m managing an online community where users often face very specific technical challenges. Recently, I noticed a growing demand for tools and guides to help users bypass certain processes or restrictions in popular software. For example, there’s a guide here that addresses a common issue, and it's gotten some traction.I’m curious how others in this community handle such niche needs. Do you find it effective to provide resources directly, or do you guide users to third-party solutions? What’s your strategy for ensuring users find what they need without overloading them with options?"

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22 days ago
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tita.letitia11New Participant
asked in Reviews & VUGC
Request a review Klaviyo Flow

Hello, I would like to receive some information's. I have a client that uses Yotpo on their website for reviews. I read the articles where I can feature reviews in my klaviyo campaigns and flows etc etc. But I would like to build a request a review flow for Okendo or Trustpilot has, this is something Yotpo can provide too? Thanks

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23 days ago
A
annezachariasNew Participant
posted in Loyalty & Referrals
Create a discount code in Shopify that gives referrer rewards in yotpo when used

Hi there. I am just starting a business and new to Yotpo.  For my business, I want to be able to create discount codes in Shopify that my in-person salesforce can leave behind when they visit customers.  How do I set this up so that when the code is used in a Shopify transaction rewards are given in Yotpo to the in-person salesperson?For example, I drop off a leave-behind with my code, ANNE20.  A customer uses that code on my Shopify store to save 20%.  I want to reward the sales person with $5 for each time their code is used.Does this make sense?  Am I overcomplicating things?  Any and all help is appreciated!

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23 days ago
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keithhardistyNew Participant
Sync product reviews to the Shop appNew

Develop a sync (syndication) between the Shop App reviews for Shopify merchants. A leading competitor recently launched this and it would be great if Yotpo followed suit.

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23 days ago
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betopiccoliNew Participant
asked in Reviews & VUGC
API - Create Review with videos

Hi there!I'm currently working on a Headless project where we will use Yotpo. I'm already using the API, creating and retrieving the reviews. My question is about videos. How can I upload videos to reviews using the API? I'm able to upload images, but not videos. I did not find any reference at the documentation.

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24 days ago
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