Unanswered questions

44 Conversations

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kristelsilangNew Participant
asked in Ask your question

How do I set up a custom earning rule where the customer uploads a screenshot to earn points?

I’ve read the guide on how to set up custom earning rules with an API call.I want the customer to upload or send us an e-mail with a screenshot to earn points. Do you have any suggestions on how I can do this? Is there a way of doing it on the landing page or communicating that on the landing page?  

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1 day ago
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PMJNew Participant
asked in Reviews & VUGC

Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

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3 days ago
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abracadabranycNew Participant
asked in Loyalty & Referrals

How shopify accounts become subscribed email marketing customers

Trying to understand the process using shopify. When a person creates an account on shopify, but does NOT click subscribe to email marketing, do they get an email asking them to subscribe to email so that they can join rewards or do they automatically get rewards?If not, how do accounts get the rewards email? Trying to understand the process from people creating accounts, what messaging they recieve etc..how we can edit that - this way we can invite people off line in person at our POS to join.

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4 days ago
toxsltechnologies
toxsltechnologiesNew Participant
asked in Ask your question

How to Develop a Mobile App?

Conceptualize Your Idea: Define the app’s purpose, target audience, and key features. Research and Plan: Conduct market research and create a detailed plan outlining functionalities, design, technical requirements, budget, and timeline. Create Wireframes: Sketch rough layouts and flow of the app to visualize structure and user interface. Design the UI: Design an intuitive, aesthetically pleasing, and consistent user interface. Choose the Development Approach: Decide between native, hybrid, or mobile app based on your needs. Set Up Development Environment: Install necessary tools and SDKs based on the platform (Xcode for iOS, Android Studio for Android, etc.). Develop the App: Code the backend, frontend, and integrate them. Test continuously for bugs and usability issues. Test Thoroughly: Conduct functional, usability, performance, and security tests. Beta Testing: Release a beta version to a small user group for feedback. Launch the App: Submit the app to app stores,

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6 days ago
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littlemasterbuildersNew Participant
asked in Introduce Yourself

Engaging Fun: Summer Camp Activities for 6-Year-Olds and STEM Camps Near Me

Summer camp activities for 6-year-olds should be both fun and developmentally appropriate, featuring games, crafts, and simple science projects. For a more specialized experience, explore STEM camps near me, where kids dive into science, technology, engineering, and math through interactive, hands-on activities. Combining playful learning with STEM exploration, these camps provide an enriching summer full of discovery and creativity for young learners.       

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8 days ago
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kargNew Participant
asked in Reviews & VUGC

Star ratings fail to display after search

I have a product listing by category page that has a filter function at the side.The store is hosted on BigCommerce.At each product card, there is a Yotpo Star Rating for each respective product. The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card. How do I get Star Rating to display again?

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22 days ago
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tita.letitia11New Participant
asked in Reviews & VUGC

Request a review Klaviyo Flow

Hello, I would like to receive some information's. I have a client that uses Yotpo on their website for reviews. I read the articles where I can feature reviews in my klaviyo campaigns and flows etc etc. But I would like to build a request a review flow for Okendo or Trustpilot has, this is something Yotpo can provide too? Thanks

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1 month ago
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Carl LiaoNew Participant
asked in Reviews & VUGC

How I Imported My Shopify Reviews to Walmart via Yotpo

How I Imported My Shopify Reviews to Walmart via Yotpo

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1 month ago
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sharibNew Participant
asked in Reviews & VUGC

I have to sort the reviews present on the product description page. Is it possible achieve using a free account?

I am trying to select the box but getting error? I am using the free plan of yotpo 

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1 month ago
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Aum VaghelaNew Participant
asked in Loyalty & Referrals

Integrating yotpo loyalty with woocommerce

How we can integrate yotpo loyalty with woocoommerce? 

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1 month ago
stanjhon
stanjhonNew Participant
asked in Getting Started with Yotpo

Is creating a mod APK site good for online blogging?

In recent times, the concept of running a mod APK site as a platform for online blogging has garnered both interest and concern within the tech and blogging communities. Such a venture entails providing modified versions of popular applications, allowing users to access premium features without paying, and often involves bypassing restrictions set by the original app developers.Please share your thoughts and opinions.

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1 month ago
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smith_macNew Participant
asked in Getting Started with Yotpo

Thinking to start journey with Yotpo

Fragrances Oil was founded out of a desire to make premium fragrances accessible to everyone. As scent enthusiasts ourselves, it became impossible for us to turn a blind eye to the price markups traditionally seen in the industry. Whether it be marking up scents because of celebrity endorsement fees or pricey packaging, we realized perfumes were being sold for way more than they cost to make. So manging a brand with hundreds of new customers daily is not possible without a smart tools like Yotpo

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1 month ago
dogfoodhouse
dogfoodhouseNew Participant
asked in Community Guidelines

The Benefits of Grain-Free Dog Food: Is it Right for Your Pet?

Dog owners always strive to provide the best nutrition for their furry companions, and one of the trends gaining popularity in recent years is grain-free dog food. This type of diet is formulated without common grains such as wheat, corn, and soy, and often includes alternative carbohydrate sources like sweet potatoes, peas, and lentils. But is grain-free dog food truly beneficial for dogs, or is it just a passing fad? This article explores the potential benefits and drawbacks of grain-free diets for dogs, helping you make an informed decision for your pet's health.Benefits of Grain-Free Dog Food Allergy Relief: Some dogs suffer from food allergies or sensitivities, with grains being a common culprit. Grain-free diets can help alleviate symptoms such as itching, digestive issues, and ear infections. Improved Digestion: For dogs with grain sensitivities, a grain-free diet can lead to better digestion. Alternative carbohydrates are often easier for some dogs to digest, leading to less

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dogfoodhouse
1 month ago
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jedwardsNew Participant
asked in SMS & Email

Automatic Resend Unopens

Is there a way to automatically resend unopened emails?I’ve tried creating a segment of people who have not opened emails in 1 day, 3 days, 7 days, so I can duplicate my email campaigns and resend it to only those who didn’t open the original email and it didn’t work.I want to increase my open rates, but being able to automatically set each campaign to resend to those who didn’t open the original email in 3 days, would be a game changer! Not many other providers have this functionality, but it’s definitely one I’d like to have. Any thoughts or suggestions? 

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1 month ago
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yinyinwNew Participant
asked in Loyalty & Referrals

Rewards Sticky Bar CSS Customizations

Hi! We would like to make some CSS customizations on the Rewards Sticky Bar.We would like to change the letter spacing on:Rewards program name Points Balance Title Subtitle textWe would also like to change the corner radius and border color on this container:Lastly, we’d also like to change add a divider/top border on the bar (controlling the thickness and color):  Could the team share some of the CSS attributes to allow us to make these customizations? Thanks!

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eschauffer
Community Manager
1 month ago
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betopiccoliNew Participant
asked in Reviews & VUGC

API - Create Review with videos

Hi there!I'm currently working on a Headless project where we will use Yotpo. I'm already using the API, creating and retrieving the reviews. My question is about videos. How can I upload videos to reviews using the API? I'm able to upload images, but not videos. I did not find any reference at the documentation.

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1 month ago
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tomw_nNew Participant
asked in Reviews & VUGC

Review Ownership & Usage Rights

Hi, long time lurker, first time poster. 1 Who owns product reviews left on my website?2 What are the terms & conditions to which a reviewer is adhereing when they publish a product review - those on my website, or those on Yotpo? If it’s Yotpo, is it possible to edit them?3 By default, am I allowed to use product reviews left on my website on other sites, eg resellers?  Thanks for any help you can provide :)

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2 months ago
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avalornaNew Participant
asked in Ask your question

Why does the shopify subscriber show invalid after importing yotpo?

After I imported my 1000+ (maybe 2000 or more) subscribers from shopify into yotpo as yotpo asked, yotpo only set 200+ recent purchasers as subscriptions, and all others were inactive , and I can't modify this state, why? This is a Black Friday sale! And there is almost no customer service, the live chat never gets through! !

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2 months ago
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JecciNew Participant
asked in Ask your question

Checkout extension widgets translation

My website has other language. And I was created a case to translate the checkout extension widgets to local language. I was asked the shopify support and their answer is they can’t change the additional feature. Then my CSM contact me and told me they can’t do that! and suggest me to delete the widgets on my checkout extension!!!!   I believe the Yotpo developer team could do this, why they don’t want to do the localization.  Sad!!!!!!!!!!

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2 months ago
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franciscoInspiring
asked in Ask your question

ticket #03376792 not replied

Hello,I am writing support since friday about the ticket #03376792 and got no answer so far. I need to solve some translation issues that are affecting my web because they aren’t properly done. I also updated the old widget for a newer one for my prestashop store and lost the Q&A tag. I need the code to reinstall it. Can anybody reach support and ask them to check my last mails?Thanks,Francisco         

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2 months ago
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NikkiNew Participant
asked in Ask your question

Cookie consent on Magento 2

Hi, I’m trying to make our website compliant with cookie consent laws, and I noticed that the Yotpo extensions sets a cookie (yotpo_pixel) which I can’t catch by my third-party software, so people who have opted out of cookies still get this cookie.Does anyone have a solution to this?

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3 months ago
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franciscoInspiring
asked in Ask your question

Amazonservice calls making speed loading slow

Hello,My hosting people confirmed that the reason why my web is running extremely is due to calls to amazonweb services. The calling line is:12u IPv4 3706246018 0t0 TCP lin157.loading.es:46754->ec2-3-226-207-132.compute-1.amazonaws.com:https (ESTABLISHED)I believe this are the api calls from yotpo module to your servers. Can you please confirm? I can’t handle or affords having an extremely slow webpage due to having yotpo. I have been carrying this problem for months but it seems it is getting worst and worst. I will have to consider moving to another supplier if the problem is not solved.Can anybody from the yotpo tech department offer me a tailored solution to solve this? We already implemented a script that was passed to us by them but the problem seems is not solved.

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3 months ago
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franciscoInspiring
asked in Ask your question

About the new v3 yotpo

Hello,Does anybody know some external developer who has already had the experience to implement the new v3 widget? My store is based in prestashop and I would like to implement the new version, the one I currently have now creates slowliness in the loading time to the web due to the api calls that makes to aws hosting where yotpo is located. The point is that I dont know how much time it would cost to implement this change. Can someone recommend a third party developer. Also, can you please give me a reasonable timescope to have an idea of the amount of hours required to implement such change?

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3 months ago
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PushprajNew Participant
asked in Reviews & VUGC

Review request email

i have use during review request email after purchasing products.

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eschauffer
Community Manager
3 months ago
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AdarshNew Participant
asked in Ask your question

Invalid top-level element "string"

HiGoogle tells me that this page has unparsable structured data, e.g. ‘invalid top level element string’{ "@context": "http://schema.org", "@type": "Product", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.5", "reviewCount": "2" }, "name":"Adele for Piano Solo - 3rd Edition", "image":[""] }Can you please explain how I can fix this error?

0
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3 months ago
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