Do you happen to know if the VIP Tier Earned webhook fires when you go down a tier because of points redemptions? I know it works when you gain a new tier, but wondering about the opposite direction. Thanks.
Best answer by smoore4momaView original
I got an answer to this….
I’m double-checking this with our Loyalty support team and will get back to you as soon as possible. 😊
You can find more information about how the VIP tier lost event is triggered here: https://loyaltyapi.yotpo.com/reference/vip-tier-lost
Let me know if you have other questions.