hi @avalorna do you already have a ticket open? If so let me know and I will take it personally with our support team! I’m sorry you’re having trouble with subscriptions but I’m sure we can solve this for you asap! 

cc: @clavylrepuela 

Hi @avalorna, I found an open ticket under your account and I have added your question to the thread. I have also informed the direct supervisor to keep an eye on that ticket to ensure timely responses.

@avalorna let us know if you need help with anything else! 

Thank you guys, but until now, my problem is still not solved. And the Black Friday Cyber Monday sale is over. SMS BUMP didn't help me during this period, instead it kept draining my energy (because of the problem I reported).
It has been a long time since I reported this problem, and I have probably received 3-4 feedback letters from you, each of which is useless. In the last letter, you said to go to the technical department to investigate, and I am still waiting for a reply.

case #00863385

I recommend double-checking the import process to ensure it was executed correctly. Reviewing Yotpo's documentation and reaching out to their support team through alternative channels, such as email or phone, may also help address your concerns. Stay persistent and patient in seeking a resolution, and provide specific details about the issue to assist their support team in resolving it effectively. 

The issue is that, although I imported over 1000 (or maybe even 2000) subscribers, Yotpo seems to have only designated around 200 of the most recent purchasers as active subscriptions. This is causing a major concern for me, especially considering we're in the midst of a crucial Black Friday sale. What's more, I've been trying to get in touch with their customer service through live chat, but it appears that I can't get through, which is adding to my frustration. 

hi @AlonzoKoda ! do you have an active support ticket that I can help to escalate?

It seems there might be an issue with the integration between Shopify and Yotpo. It's possible that Yotpo's system has categorized some of your imported subscribers as inactive. This could be due to various reasons, such as incomplete data or discrepancies in the import process. Unfortunately, the lack of customer service availability is frustrating, especially during a crucial time like Black Friday. I recommend reaching out to Yotpo's support team via email or other available channels to address this issue promptly. They should be able to assist you in resolving the problem and ensuring all your subscribers are properly activated.

It seems Yotpo prioritizes recent purchasers for active subscriptions, which is why only 200+ of your 1000+ subscribers were marked as active. Older customers are likely set as inactive unless they make another purchase or engage. Unfortunately, this can't be modified easily from your end. I recommend reaching out to Yotpo via email since the live chat might be slow during busy periods like Black Friday. Meanwhile, consider targeting recent customers for reviews or re-engaging inactive subscribers via email campaigns.