-
-
New Participant
-
Active Member
I’ve been noticing as our reviews base grows that I am seeing more instances of customers name dropping a competitor in their review. Not always in a bad way. Sometimes it’s “I like these better than X brand” or “was hoping these would work but I went with X brand instead”.
Wondering what others are doing here, allowing them or not allowing them, seeing positive results from leaving the or removing them? Etc.
Thank you.
When customers name-drop a competitor in their reviews, it can be challenging for businesses to handle. Here are some best practices to consider:
-
Respond professionally: It is essential to respond professionally to any review, whether positive or negative. Acknowledge the customer's feedback and thank them for taking the time to share their experience. Avoid being defensive or confrontational, and always remain respectful.
-
Do not disparage the competition: Even if a customer is mentioning a competitor, it is not appropriate to speak negatively about the competition. Keep the focus on your business and how you can improve.
View original