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Useful Information about all of Yotpo's offerings

211 Conversations
lstack
Community Manager
lstackCommunity Manager
posted in The Yotpo Platform
AMA: Expert from DIME Beauty on the Value of the Yotpo Platform

Al Salomon, Director of Retention at DIME Beauty, weighed in on how she has leveraged the power of the Yotpo Platform this Wednesday at our Retain Forward event.  If you’re curious about the value the Platform has brought DIME, or want an opinion from a true retention expert on how the platform can serve your brand, Ask Al Anything here! She will be answering questions for a limited time, so don’t hesitate to ask 👇🏼

2509
K
1 year ago
Ron Netzerel
Employee
Ron Netzerel
published in The Yotpo Platform
HUGE Thank You from the SVP of Product

Hello everyone, my name is Ron Netzerel and I’m the SVP of Products here at Yotpo. It feels incredible to have finally introduced you to our new retention marketing platform! This is something the Yotpo team has been dreaming up and working on for a while now and we’re so excited we finally get to share it with you.  I hope you enjoyed tuning in live for our Retain Forward updates as much as we enjoyed presenting them to you. We shared over 60+ releases and updates across all of our product lines and the Yotpo Platform, so I wanted to share a quick recap.  First and foremost, we made some really exciting updates to our platform, starting with the Retention Dashboard (click here to join the waitlist!) and the Flows Center. These features are really important as they not only allow our brands to analyze their retention from a birds-eye view; but also understand how each segment is performing and easily launch experiences and campaigns that keep their customers coming back.But we didn’t s

903
Roshelle at Yotpo
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Loyalty & Referrals
[Poll] Shopify/Shop Pay Checkout Extension!!Feedback Poll

Please share your feedback with us about the Shopify Checkout Extension.Shopify’s new checkout UI lets Shopify Partners like Yotpo extend the checkout experience to include functionality that isn't provided natively. Yotpo Loyalty & Referrals merchants can easily install the new checkout extension on their store to allow their customers to redeem points for a discount when placing an order. Additionally, the extension allows customers who logged into their Shopify account to redeem points using Shop Pay.  ❗️ As Shopify rolls out the new checkout extension, we’re scoping out new ways to integrate loyalty programs. Right now, merchants have the ability to allow customers to redeem points from the drop-down. 

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Yotpo Team
Community Manager
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in The Yotpo Platform
Yotpo Product Updates | Latest innovations and new features

Dive into our latest product updates and be inspired to level up your retention strategy! 🚀 In this edition of Yotpo Product Updates, you will learn all about:  How to proactively engage with customers by creating back-in-stock segments based on subscribers that have opted-in to back-in-stock flows.  Hand-pick customer or site reviews to showcase in your email campaigns to boost conversion with social proof with Customer Reviews Block. How to use the Reviews Content Library to save frequently used elements to repurpose in future emails, and access a gallery of top-converting email blocks for inspiration. Automate Click-to-Redeem within relevant flows to drive more redemptions for eligible customers & watch CVR and Loyalty ROI skyrocket. Understand the impact of SMS & email Flows on your Loyalty program with a birds eye view directly in your SMS dashboard. New subscription selling type - Prepaid that allows shoppers to pay in advance and get their deliveries in the de

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Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in SMS & Email
SMS Automations - submit your questions for the How Personalized SMS Automations Unlock Sales webinar here

Hey all,  Do you have questions about SMS automations? Submit it here and  Danielle Butera from Yotpo and Nikhil (Nik) Rajpal from Exclusive Concepts, Inc. will share their insights during the How Personalized SMS Automations Unlock Sales live webinar on Yotpo’s LinkedIn page.  📌 You can register for the webinar here!

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Savina from Yotpo
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Loyalty & Referrals
💡 Loyalty & Referrals Tips & TricksTips&Tricks

Hey, everyone! Where are you in your Loyalty & Referrals journey?🥳 Are you launching your Loyalty program?💝 Or do you need to get back to the basics and revamp what you offer your customers?  #Tip 1 is all about the makings of a successful loyalty program First, figure out the program structure. Your goal is to create a Loyalty program that resonates with shoppers while also targeting larger brand goals. It doesn’t need to be complicated. Choose 4 to 6 campaigns that align with your objectives: reward for signing up, leaving a review, and adding your birthday. From here, you’ll need to assign these campaigns value — what shoppers receive in exchange for these actions.Your program reward structure should be obtainable and easy to grasp. Customers need to understand program mechanics and reward options when they land on your rewards page. Why?  💡 Simplicity breaks down customer hesitation and drives program engagement.  Some questions that will help you in this process:What reward

2281
Savina from Yotpo
Employee
2 years ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC
💡 Reviews Tips & TricksTips&Tricks

Hey all, let’s dive into our newest Reviews topic! 🙌🏻  #Tip 1 focuses on answering a common question How and why do Reviews matter for SEO? Reviews aren’t just great for increasing conversion, boosting customer trust, and powering word-of-mouth marketing – they help you get more traffic from search engines. And as we know, SEO rankings place more weight on what users have to say.Reviews are one form of user-generated content (UGC) that search engines consider. UGC racks up serious SEO points by providing sites with fresh content, bundles of backlinks, and sources for organic attributes.  Here is exactly why reviews are so good for helping you rise in search engine results: 1. Reviews provide search engines with fresh, relevant contentIt’s not always possible (or beneficial) for a brand to churn out tons of new content, especially if this content is produced explicitly for SEO purposes, but search engines want to see your site is active, so what’s a brand to do? 2. Reviews shape basic

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Savina from Yotpo
Employee
2 years ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Subscriptions
💡 Subscriptions Tips & TricksTips&Tricks

Hey, everyone! Subscribe to this topic, and don’t miss our upcoming best practices, ideas, and insights! 😊 Tip #1 | How To Get More Subscribers  One of the easiest ways is to offer more of your products on a subscription basis. We recommend offering subscriptions on your best-selling products and products your customers purchase frequently. What are the benefits: 🎆 Increase conversion from more product pages.👀 Increase awareness of your subscription offerings. 📈 Turn more one-time purchases into recurring revenue. 💡 Learn how to offer more subscription products in your store. 

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Savina from Yotpo
Employee
2 years ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in SMS & Email
💡 SMS and Email Tips & TricksTips&Tricks

Hey, everyone! Subscribe to this topic, and don’t miss our upcoming best practices, ideas, and insights! 😊 Tip # 1 | Holiday wins year-round with the Winback Flow  Big retail events present great opportunities for you to reach out to customers who might have not been active recently. They already know your brand and have probably made an order or two, so all you need to do is remind them how much they enjoy your products.The flow you have available in your Yotpo SMSBump account will automatically reach out to customers who haven't purchased in the last 30 days - not too long ago for them to forget about you, but not too soon.Remember, not all customers are the same. Split your subscribers based on the number of orders and the total amount spent to distinguish your loyal and high-value customers from occasional shoppers. This will help you tailor your messaging and the size and type of discount. 

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Savina from Yotpo
Employee
2 years ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Ask an eCommerce expert ⬇️

 Here's your chance to have your most pressing business questions answered by leading experts in the eCommerce industry! We’re launching a Q&A blog series that will feature your need-to-know questions, answered by award-winning eCommerce agencies and tech solutions we partner with. ✅ Your questions could touch on:Easy tweaks to your website to improve CVR Social media & mobile commerce strategies Leveraging loyal customers & growing a community Personalizing the customer lifecycle Best strategies for your eComm platform Retaining customers for lifeNo question is too big or small for these experts, nor do they need to be specifically about a Yotpo product - the sky is the limit!  📌 Submit your questions as a comment here or use our Google form.

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Yotpo Team
Community Manager
2 years ago
J
jedwardsNew Participant
asked in SMS & Email
Automatic Resend Unopens

Is there a way to automatically resend unopened emails?I’ve tried creating a segment of people who have not opened emails in 1 day, 3 days, 7 days, so I can duplicate my email campaigns and resend it to only those who didn’t open the original email and it didn’t work.I want to increase my open rates, but being able to automatically set each campaign to resend to those who didn’t open the original email in 3 days, would be a game changer! Not many other providers have this functionality, but it’s definitely one I’d like to have. Any thoughts or suggestions? 

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7 hours ago
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YoungAscendNew Participant
asked in SMS & Email
Flow status Goes From Live To Draft

So, I have a shopify website and I set up embed and popup forms and welcome flows for my SMS marketing, when they sign up they get the confirmation button but as soon as they confirm the welcome flows automatically changes from live to draft. also the analytics of the embed and popup are not update when someone signs up, the only way i know if someone signs up is to see at the bottem left how many subscribers i have. I would appreciate it soo much if someone can help me resolve this matter, i have been trying to fix this for like 3hrs no result.  

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Y
1 day ago
S
SpryTribe_JVNew Participant
asked in SMS & Email
Side by Side Images Stacking In Mobile Emails

Hello.  I am very new to the YOTPO email editor as I am a Klaviyo convert.I am trying to keep these images side by side in the mobile email, but it stacks them.  Is there a specific setting I am missing to keep them side by side?The mobile version of the email is an absolute mess.     

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S
6 days ago
M
manuelmNew Participant
asked in Loyalty & Referrals
Question about verifying loyalty actions from customers

I’m a technology parter for a few retail brands and considering using Yotpo. From looking at the features, I see the loyalty product allows shoppers to earn points by following the brand on instagram. But last I heard, the Instagram API no longer supports verifying followers. How does Yotpo ensure someone follows the brand on Instagram to correctly issue points?

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7 days ago
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PaulMNew Participant
asked in Loyalty & Referrals
Unable to style scheduled earning rules

We often schedule earning rules such as double points weekends.However, unless I’m missing something, there is no way to style the earning rule tile until it’s live because it doesn’t show up on in the ‘display on site’ editor until live and therefore when it launches it takes on the default Yotpo style instead of our brand styleThis obviously means that if you have a new earning rule scheduled to start midnight, you’re going to have to log at night to change it.So,is there a way to style tile before it goes live? And if not, why not?Thanks.

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11 days ago
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Michael RobertKnown Participant
posted in The Yotpo Platform
How Car Games Are Influencing the Automotive Industry

 Car games have evolved from simple racing titles to realistic simulations that significantly impact the automotive industry. Manufacturers now use virtual simulations for vehicle design and testing, allowing consumers to experience new models before they hit the market. On a related note Mod Car Parking, which not only enhances players' parking skills but also introduces them to various vehicle types, including electric cars. As players navigate realistic parking scenarios, they become more familiar with the features of different vehicles, influencing their preferences in real life.What are some examples of car games that have successfully showcased new automotive technology?

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G
12 days ago
S
sharibNew Participant
asked in Reviews & VUGC
I have to sort the reviews present on the product description page. Is it possible achieve using a free account?

I am trying to select the box but getting error? I am using the free plan of yotpo 

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B
14 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Loyalty Feature List

 Loyalty Feature ListCreate custom-tailored loyalty and referral programs  Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote   Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.    Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts   Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing   Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases   Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

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20 days ago
M
Michael RobertKnown Participant
posted in Reviews & VUGC
How Has Social Proof Affected Your Brand's Trust and Sales?

 In the digital world, social proof is a powerful tool for building trust and driving sales. Social proof, which includes customer reviews, ratings, testimonials, and influencer endorsements, is an essential factor in shaping consumer behavior. When potential buyers see others vouching for a product, it builds credibility and boosts confidence in their purchasing decision.Customer reviews are particularly valuable as they provide unbiased insights into the product's quality. Similarly, influencer marketing has proven to be effective in expanding a brand’s reach. Influencers have established credibility, and their endorsement significantly impacts how a brand is perceived. User-generated content (UGC), like photos or videos shared by satisfied customers, can also strengthen a brand's authenticity. Just as businesses grow by receiving honest feedback, the teachings of Surah Al Waqiah(سورة الواقعة مكتوبة كاملة) emphasize that every action, whether good or bad, leads to lasting consequence

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M
21 days ago
D
diegocantupNew Participant
asked in Reviews & VUGC
Magento to Shopify Migration - Yotpo reviews not showing

Hello, We recently migrated our store from Magento to Shopify and prior product reviews are not showing, even after connecting to Yotpo. Does anyone know how to show the prior reviews from Magento on Shopify? Thanks for the help! Diego C. 

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S
27 days ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC
Anyone using Facebook Ads to collect more reviews?

Hey all, Is anyone using Facebook ads to collect more product reviews? 🤔💡 We already know that, according to Facebook, there are currently more than 1.2 million active Shops on Facebook and Instagram and more than 300 million people interacting with them every month and merchants that sell on more channels are more likely to increase their engagement and brand awareness. Share with us your experience and best practices, we would love to hear your experience.   

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S
1 month ago
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cassNew Participant
asked in Loyalty & Referrals
Loyalty points based on action

Hello, Is there a way for members to cumulate points with other action than transactions? Ex: you select pick up and store and receive more points… Thanks! 

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C
1 month ago
C
cassNew Participant
asked in Loyalty & Referrals
Square integration

Is there a Square (Online au POS) integration for loyalty? Any limitation or issues?  Thanks! 

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C
1 month ago
J
jleeNew Participant
posted in Reviews & VUGC
How do you use UGC in marketing?

So right now, I’m just using review content in social ads, but I want to do more. How are other people using them?

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J
1 month ago
F
franciscoInspiring
posted in Reviews & VUGC
urgent yotpo widget broken after dashboard error 500 fix

Hello,Case #00788718 - Can you please talk to support to escalate ticket and give us an urgent solution? We requested to fix our dashboard since it displayed an error 500. Support replied they did it and since then they broke the design of the widget in our site.

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1 month ago
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