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207 Conversations
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC
Anyone using Facebook Ads to collect more reviews?

Hey all, Is anyone using Facebook ads to collect more product reviews? 🤔💡 We already know that, according to Facebook, there are currently more than 1.2 million active Shops on Facebook and Instagram and more than 300 million people interacting with them every month and merchants that sell on more channels are more likely to increase their engagement and brand awareness. Share with us your experience and best practices, we would love to hear your experience.   

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11 hours ago
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jedwardsNew Participant
asked in SMS & Email
Automatic Resend Unopens

Is there a way to automatically resend unopened emails?I’ve tried creating a segment of people who have not opened emails in 1 day, 3 days, 7 days, so I can duplicate my email campaigns and resend it to only those who didn’t open the original email and it didn’t work.I want to increase my open rates, but being able to automatically set each campaign to resend to those who didn’t open the original email in 3 days, would be a game changer! Not many other providers have this functionality, but it’s definitely one I’d like to have. Any thoughts or suggestions? 

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1 day ago
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cassNew Participant
asked in Loyalty & Referrals
Loyalty points based on action

Hello, Is there a way for members to cumulate points with other action than transactions? Ex: you select pick up and store and receive more points… Thanks! 

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3 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Loyalty Feature List

 Loyalty Feature ListCreate custom-tailored loyalty and referral programs  Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote   Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.    Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts   Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing   Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases   Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

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8 days ago
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cassNew Participant
asked in Loyalty & Referrals
Square integration

Is there a Square (Online au POS) integration for loyalty? Any limitation or issues?  Thanks! 

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9 days ago
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SpryTribe_JVNew Participant
asked in SMS & Email
Side by Side Images Stacking In Mobile Emails

Hello.  I am very new to the YOTPO email editor as I am a Klaviyo convert.I am trying to keep these images side by side in the mobile email, but it stacks them.  Is there a specific setting I am missing to keep them side by side?The mobile version of the email is an absolute mess.     

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10 days ago
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jleeNew Participant
posted in Reviews & VUGC
How do you use UGC in marketing?

So right now, I’m just using review content in social ads, but I want to do more. How are other people using them?

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19 days ago
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makebaNew Participant
asked in Reviews & VUGC
Reviews Not Being Published

How long does it typically take for the reviews to be published?  There are reviews that are showing as published but they are not visible on our website.

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19 days ago
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franciscoInspiring
posted in Reviews & VUGC
urgent yotpo widget broken after dashboard error 500 fix

Hello,Case #00788718 - Can you please talk to support to escalate ticket and give us an urgent solution? We requested to fix our dashboard since it displayed an error 500. Support replied they did it and since then they broke the design of the widget in our site.

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23 days ago
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Michael RobertKnown Participant
posted in The Yotpo Platform
How Car Games Are Influencing the Automotive Industry

 Car games have evolved from simple racing titles to realistic simulations that significantly impact the automotive industry. Manufacturers now use virtual simulations for vehicle design and testing, allowing consumers to experience new models before they hit the market. On a related note Mod Car Parking, which not only enhances players' parking skills but also introduces them to various vehicle types, including electric cars. As players navigate realistic parking scenarios, they become more familiar with the features of different vehicles, influencing their preferences in real life.What are some examples of car games that have successfully showcased new automotive technology?

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29 days ago
Ruthie Berber
Employee
Ruthie BerberEmployee
published in Reviews & VUGC
Yotpo Reviews resources and how-tos

New to Yotpo Reviews? Here are some resources to help you get started:Installing Yotpo Reviews Getting Started Checklist Moderate Reviews Understand Analytics Integrate Yotpo Reviews with your Tech Stack

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1 month ago
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BharatNew Participant
asked in The Yotpo Platform
Yotpo Aggregation API endpoint not found

Hello guys,I am encountering an issue with the Yotpo aggregation API. Below are the details.API: https://api.yotpo.com/messaging/v3/stores/store_id/analytics/query/aggregationsResponse: {    "message": "Not Found",    "url": "/stores/...",    "code": 404}i already integrated this API with my code, and it was working fine for a long time.However, today I suddenly started getting this error. its like endpoint is not found. I can't find any details about this in the documents as well.Please share any relevant insights regarding thisThank you,  

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1 month ago
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sharibNew Participant
asked in Reviews & VUGC
I have to sort the reviews present on the product description page. Is it possible achieve using a free account?

I am trying to select the box but getting error? I am using the free plan of yotpo 

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1 month ago
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PMJNew Participant
asked in Reviews & VUGC
Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

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1 month ago
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diegocantupNew Participant
asked in Reviews & VUGC
Magento to Shopify Migration - Yotpo reviews not showing

Hello, We recently migrated our store from Magento to Shopify and prior product reviews are not showing, even after connecting to Yotpo. Does anyone know how to show the prior reviews from Magento on Shopify? Thanks for the help! Diego C. 

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1 month ago
Frank.Martinez
Frank.MartinezNew Participant
posted in Reviews & VUGC
Customers name dropping a competitor in their Reviews - best practices?

I’ve been noticing as our reviews base grows that I am seeing more instances of customers name dropping a competitor in their review. Not always in a bad way. Sometimes it’s “I like these better than X brand” or “was hoping these would work but I went with X brand instead”.  Wondering what others are doing here, allowing them or not allowing them, seeing positive results from leaving the or removing them? Etc. Thank you.

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1 month ago
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Michael RobertKnown Participant
posted in The Yotpo Platform
The Most Iconic Movie Performances

Let's dive into the world of cinema and celebrate the performances that have left an indelible mark on film history. We all have those moments where an actor or actress transcends their role, delivering a performance that resonates deeply with us. Share your favorite iconic performances. What specific moments or scenes stand out to you? who do you believe delivered the most memorable performances?Let’s immerse ourselves in the captivating world of cinema and honor the extraordinary actors who bring unforgettable characters to life! Share your thoughts and watch the conversation flourish!

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1 month ago
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kargNew Participant
asked in Reviews & VUGC
Star ratings fail to display after search

I have a product listing by category page that has a filter function at the side.The store is hosted on BigCommerce.At each product card, there is a Yotpo Star Rating for each respective product. The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card. How do I get Star Rating to display again?

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1 month ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Reviews & VUGC
We're here to help: How to enable Google Rich SnippetsF.A.Q.

We’re back answering some of your most frequently asked questions! Today we’ll be going over how to get Google Rich snippets up and running with Yotpo Reviews. Here’s everything you need to know: How to enable Google Rich Snippets Adding rich snippets automatically ❗Note: If you have a paid plan, rich snippets will be automatically marked up via Yotpo Reviews widget that is installed on your product page.The following details will be automatically added to your rich snippets:Product name and description Product image URL Product price and currency The number of reviews for the product The average star rating for the productYou can view your rich snippets mark-up with Google's Rich Results Testing Tool and see a separate Product tab that only contains Yotpo's Automatic Mark-up: Adding rich snippets manuallyIf you want to manually mark up your rich snippets, the enablement will depend on the platform your brand is using. For Shopify users:  This is a multi-step process: 💡 Step 1: Log in

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1 month ago
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TulsaJeffNew Participant
asked in Reviews & VUGC
YotPo Not Sending Out Review Requests

I have asked and asked and asked for this to be fixed and I’m not getting any answers. I have YotPo setup correctly, I have gone through every troubleshooting page they have sent me, “send automatic requests” is turned on, emails are setup down to the colors, text, how often to send, etc. and still, not working.Every once in a while, one will send but most of the time nothing.I have over 985 orders since May 4th and only 51 automatic review requests have been sent out. I have recently started sending out review requests manually just to get it done.What in the heck?I have been a customer since 2014 so what gives?Can anyone at YotPo fix this or am I just out of luck?

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crissylauran
1 month ago
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fabian.murilloNew Participant
asked in Loyalty & Referrals
Referral API request headers CORS problem

Hi comminity,I’m trying to use Yotpo’s API documentation to implement Yotpo’s referral into my test shopify store. It’s a pretty basic API implementation, but I’m getting into troubles as the reponse from Yotpo server is always a x-guid and x-api-key headers error.This is the request I’m sending:const handleReferral = () => { fetch(`https://loyalty.yotpo.com/api/v2/referral/share`, { method: "POST", headers: { 'Content-Type': 'application/json', 'Accept': 'application/json', 'X-Guid': 'wuL**************4-XKA', 'X-Api-Key': 'fMRdbg**************rAtt' }, body: JSON.stringify({ email: 'yotpo_test@yopmail.com', emails: 'yotpo_test_2@yopmail.com,yotpo_test_3@yopmail.com', }) }) .then(response => response.json()) .then(resp => { console.log(`resp: `, resp); }).catch(e => { console.error(`Error: `, e); }); }so every single time I call to handleReferral() it returns the followin error:Ac

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1 month ago
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tomw_nNew Participant
asked in Reviews & VUGC
Review Ownership & Usage Rights

Hi, long time lurker, first time poster. 1 Who owns product reviews left on my website?2 What are the terms & conditions to which a reviewer is adhereing when they publish a product review - those on my website, or those on Yotpo? If it’s Yotpo, is it possible to edit them?3 By default, am I allowed to use product reviews left on my website on other sites, eg resellers?  Thanks for any help you can provide :)

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2 months ago
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JhouseNew Participant
asked in SMS & Email
Exporting Subscriber List

Why can’t we export the SMS and email list out of Yotpo? It’s frustrating because the subscriber analytics is showing inaccurate data for my account and there’s no way to verify the data. Even the reports section of Yotpo doesn’t help me. I was easily able to do this on our old email platform before switching to Yotpo.  I do have someone helping to fix the subscriber analytics page - apparently it’s some issue with the UI. But this fix still doesn’t address the issue that I can’t see my total list size. 

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2 months ago
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tita.letitia11New Participant
asked in Reviews & VUGC
Request a review Klaviyo Flow

Hello, I would like to receive some information's. I have a client that uses Yotpo on their website for reviews. I read the articles where I can feature reviews in my klaviyo campaigns and flows etc etc. But I would like to build a request a review flow for Okendo or Trustpilot has, this is something Yotpo can provide too? Thanks

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2 months ago
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annezachariasNew Participant
posted in Loyalty & Referrals
Create a discount code in Shopify that gives referrer rewards in yotpo when used

Hi there. I am just starting a business and new to Yotpo.  For my business, I want to be able to create discount codes in Shopify that my in-person salesforce can leave behind when they visit customers.  How do I set this up so that when the code is used in a Shopify transaction rewards are given in Yotpo to the in-person salesperson?For example, I drop off a leave-behind with my code, ANNE20.  A customer uses that code on my Shopify store to save 20%.  I want to reward the sales person with $5 for each time their code is used.Does this make sense?  Am I overcomplicating things?  Any and all help is appreciated!

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2 months ago
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