Skip to main content

Product Resources

Useful Information about all of Yotpo's offerings

203 Conversations
J
jleeNew Participant
posted in Reviews & VUGC
How do you use UGC in marketing?

So right now, I’m just using review content in social ads, but I want to do more. How are other people using them?

5
S
8 hours ago
J
jedwardsNew Participant
asked in SMS & Email
Automatic Resend Unopens

Is there a way to automatically resend unopened emails?I’ve tried creating a segment of people who have not opened emails in 1 day, 3 days, 7 days, so I can duplicate my email campaigns and resend it to only those who didn’t open the original email and it didn’t work.I want to increase my open rates, but being able to automatically set each campaign to resend to those who didn’t open the original email in 3 days, would be a game changer! Not many other providers have this functionality, but it’s definitely one I’d like to have. Any thoughts or suggestions? 

6
X
2 days ago
S
SpryTribe_JVNew Participant
asked in SMS & Email
Side by Side Images Stacking In Mobile Emails

Hello.  I am very new to the YOTPO email editor as I am a Klaviyo convert.I am trying to keep these images side by side in the mobile email, but it stacks them.  Is there a specific setting I am missing to keep them side by side?The mobile version of the email is an absolute mess.     

3
S
3 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Loyalty Feature List

 Loyalty Feature ListCreate custom-tailored loyalty and referral programs  Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote   Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.    Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts   Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing   Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases   Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

7639
H
4 days ago
P
PMJNew Participant
asked in Reviews & VUGC
Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

11
M
4 days ago
D
diegocantupNew Participant
asked in Reviews & VUGC
Magento to Shopify Migration - Yotpo reviews not showing

Hello, We recently migrated our store from Magento to Shopify and prior product reviews are not showing, even after connecting to Yotpo. Does anyone know how to show the prior reviews from Magento on Shopify? Thanks for the help! Diego C. 

0
D
5 days ago
Frank.Martinez
Frank.MartinezNew Participant
posted in Reviews & VUGC
Customers name dropping a competitor in their Reviews - best practices?

I’ve been noticing as our reviews base grows that I am seeing more instances of customers name dropping a competitor in their review. Not always in a bad way. Sometimes it’s “I like these better than X brand” or “was hoping these would work but I went with X brand instead”.  Wondering what others are doing here, allowing them or not allowing them, seeing positive results from leaving the or removing them? Etc. Thank you.

12
S
7 days ago
M
Michael RobertNew Participant
posted in The Yotpo Platform
The Most Iconic Movie Performances

Let's dive into the world of cinema and celebrate the performances that have left an indelible mark on film history. We all have those moments where an actor or actress transcends their role, delivering a performance that resonates deeply with us. Share your favorite iconic performances. What specific moments or scenes stand out to you? who do you believe delivered the most memorable performances?Let’s immerse ourselves in the captivating world of cinema and honor the extraordinary actors who bring unforgettable characters to life! Share your thoughts and watch the conversation flourish!

2
M
11 days ago
K
kargNew Participant
asked in Reviews & VUGC
Star ratings fail to display after search

I have a product listing by category page that has a filter function at the side.The store is hosted on BigCommerce.At each product card, there is a Yotpo Star Rating for each respective product. The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card. How do I get Star Rating to display again?

3
S
12 days ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Reviews & VUGC
We're here to help: How to enable Google Rich SnippetsF.A.Q.

We’re back answering some of your most frequently asked questions! Today we’ll be going over how to get Google Rich snippets up and running with Yotpo Reviews. Here’s everything you need to know: How to enable Google Rich Snippets Adding rich snippets automatically ❗Note: If you have a paid plan, rich snippets will be automatically marked up via Yotpo Reviews widget that is installed on your product page.The following details will be automatically added to your rich snippets:Product name and description Product image URL Product price and currency The number of reviews for the product The average star rating for the productYou can view your rich snippets mark-up with Google's Rich Results Testing Tool and see a separate Product tab that only contains Yotpo's Automatic Mark-up: Adding rich snippets manuallyIf you want to manually mark up your rich snippets, the enablement will depend on the platform your brand is using. For Shopify users:  This is a multi-step process: 💡 Step 1: Log in

1283
L
14 days ago
T
TulsaJeffNew Participant
asked in Reviews & VUGC
YotPo Not Sending Out Review Requests

I have asked and asked and asked for this to be fixed and I’m not getting any answers. I have YotPo setup correctly, I have gone through every troubleshooting page they have sent me, “send automatic requests” is turned on, emails are setup down to the colors, text, how often to send, etc. and still, not working.Every once in a while, one will send but most of the time nothing.I have over 985 orders since May 4th and only 51 automatic review requests have been sent out. I have recently started sending out review requests manually just to get it done.What in the heck?I have been a customer since 2014 so what gives?Can anyone at YotPo fix this or am I just out of luck?

9
crissylauran
15 days ago
F
fabian.murilloNew Participant
asked in Loyalty & Referrals
Referral API request headers CORS problem

Hi comminity,I’m trying to use Yotpo’s API documentation to implement Yotpo’s referral into my test shopify store. It’s a pretty basic API implementation, but I’m getting into troubles as the reponse from Yotpo server is always a x-guid and x-api-key headers error.This is the request I’m sending:const handleReferral = () => { fetch(`https://loyalty.yotpo.com/api/v2/referral/share`, { method: "POST", headers: { 'Content-Type': 'application/json', 'Accept': 'application/json', 'X-Guid': 'wuL**************4-XKA', 'X-Api-Key': 'fMRdbg**************rAtt' }, body: JSON.stringify({ email: 'yotpo_test@yopmail.com', emails: 'yotpo_test_2@yopmail.com,yotpo_test_3@yopmail.com', }) }) .then(response => response.json()) .then(resp => { console.log(`resp: `, resp); }).catch(e => { console.error(`Error: `, e); }); }so every single time I call to handleReferral() it returns the followin error:Ac

4
S
17 days ago
T
tomw_nNew Participant
asked in Reviews & VUGC
Review Ownership & Usage Rights

Hi, long time lurker, first time poster. 1 Who owns product reviews left on my website?2 What are the terms & conditions to which a reviewer is adhereing when they publish a product review - those on my website, or those on Yotpo? If it’s Yotpo, is it possible to edit them?3 By default, am I allowed to use product reviews left on my website on other sites, eg resellers?  Thanks for any help you can provide :)

2
V
18 days ago
J
JhouseNew Participant
asked in SMS & Email
Exporting Subscriber List

Why can’t we export the SMS and email list out of Yotpo? It’s frustrating because the subscriber analytics is showing inaccurate data for my account and there’s no way to verify the data. Even the reports section of Yotpo doesn’t help me. I was easily able to do this on our old email platform before switching to Yotpo.  I do have someone helping to fix the subscriber analytics page - apparently it’s some issue with the UI. But this fix still doesn’t address the issue that I can’t see my total list size. 

4
R
19 days ago
T
tita.letitia11New Participant
asked in Reviews & VUGC
Request a review Klaviyo Flow

Hello, I would like to receive some information's. I have a client that uses Yotpo on their website for reviews. I read the articles where I can feature reviews in my klaviyo campaigns and flows etc etc. But I would like to build a request a review flow for Okendo or Trustpilot has, this is something Yotpo can provide too? Thanks

3
A
23 days ago
A
annezachariasNew Participant
posted in Loyalty & Referrals
Create a discount code in Shopify that gives referrer rewards in yotpo when used

Hi there. I am just starting a business and new to Yotpo.  For my business, I want to be able to create discount codes in Shopify that my in-person salesforce can leave behind when they visit customers.  How do I set this up so that when the code is used in a Shopify transaction rewards are given in Yotpo to the in-person salesperson?For example, I drop off a leave-behind with my code, ANNE20.  A customer uses that code on my Shopify store to save 20%.  I want to reward the sales person with $5 for each time their code is used.Does this make sense?  Am I overcomplicating things?  Any and all help is appreciated!

1
K
23 days ago
B
betopiccoliNew Participant
asked in Reviews & VUGC
API - Create Review with videos

Hi there!I'm currently working on a Headless project where we will use Yotpo. I'm already using the API, creating and retrieving the reviews. My question is about videos. How can I upload videos to reviews using the API? I'm able to upload images, but not videos. I did not find any reference at the documentation.

2
S
24 days ago
R
Employee
Ran_HEmployee
posted in Reviews & VUGC
How Yotpo Is Working to Promote an Authentic Review Experience

Hello,We get many questions related to this, so here is a quick update you might find useful.  As a Yotpo customer, you can rest assured that your reviews provider reflects the most up-to-date regulations from the Federal Trade Commission (FTC) and the EU Omnibus Directive when it comes to collecting, moderating, and displaying reviews. Learn more here. You are welcome to reply here with any additional questions you may have 

9
M
24 days ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Reviews & VUGC
We're here to help: What is visual curation, and how do you use it with Yotpo Reviews?F.A.Q.

We’re so glad you asked! User-generated content (UGC) and visual user-generated content (VUGC) are now table stakes tool in the world of eCommerce, and UGC sourced from Instagram can help establish brand trust with first-time shoppers and repeat customers alike. More than half of all Gen Z (58%) and Millenial (56%) shoppers have made a purchase based on social media.  Here is how to use Instagram with Yotpo Reviews: ❗Note: Sourcing UGC and VUGC from Instagram is a feature available to all Yotpo Review customers, BUT there are two requirements to check off: Make sure you have a Business account on Instagram  Make sure your Instagram is connected to your Facebook account Connecting your Instagram account to Yotpo You're now ready to connect your Instagram account to Yotpo.To connect to Yotpo:Log into Yotpo Reviews. Click the profile icon in the upper right-hand corner. Click Settings. On the left, select Social Accounts. Next to Facebook, click Connect. You'll be prompted to log into you

883
M
26 days ago
K
KirstyWNew Participant
asked in Reviews & VUGC
Creating a Unified Review Submission Form Across Multiple Courses

Hello Yotpo Community, I'm looking to streamline our review process by implementing a single review submission form embedded in a button on our website that allows customers to select which course they want to review from a dropdown menu, rather than having separate review options for each course/product. Currently, we manage reviews for each course individually, which complicates our workflow. We’d like to have something like the SEO widget on our website with a button above it with the embedded form. Is there a way to set up one review form in Yotpo or through a 3rd party integration that lets users choose the course/product they want to review? I’ve chatted to YotPo support multiple times and they seem to think it’s not possible, but I’ve seen it done on another website.  Any help would be greatly appreciated. Thank you!

2
D
1 month ago
H
hugosdadNew Participant
asked in The Yotpo Platform
Lightspeed / Vend Integration

Hi team - are there any plans to implement an integration with Vend / Lightspeed?Thanks

6
S
1 month ago
L
leosattaniNew Participant
asked in Loyalty & Referrals
CBD brand on WooCommerce (Wordpress)

Hi Yotpo team,I have a CBD brand on Wordpress (WooCommerce), do you guys support all the features listed on your site in wordpress? Including SMS, Email and Loyalty Program now or its still not yet available?

0
L
1 month ago
S
sharibNew Participant
asked in Reviews & VUGC
I have to sort the reviews present on the product description page. Is it possible achieve using a free account?

I am trying to select the box but getting error? I am using the free plan of yotpo 

6
P
1 month ago
B
britishNew Participant
asked in The Yotpo Platform
Toca Boca APK

"Explore the ultimate gaming adventure at gettocaboca.com.  Our app offers thrilling challenges, engaging gameplay, and endless fun for all ages. Dive in and start your gaming journey today."

0
B
2 months ago
A
abracadabranycNew Participant
asked in Loyalty & Referrals
How shopify accounts become subscribed email marketing customers

Trying to understand the process using shopify. When a person creates an account on shopify, but does NOT click subscribe to email marketing, do they get an email asking them to subscribe to email so that they can join rewards or do they automatically get rewards?If not, how do accounts get the rewards email? Trying to understand the process from people creating accounts, what messaging they recieve etc..how we can edit that - this way we can invite people off line in person at our POS to join.

3
T
2 months ago
Terms & ConditionsCookie settings