Reviews & VUGC

More about the Yotpo Reviews product

  • 53 Conversations
  • 100 Answers

53 Conversations

Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

💡 Reviews Tips & TricksTips&Tricks

Hey all, let’s dive into our newest Reviews topic! 🙌🏻  #Tip 1 focuses on answering a common question How and why do Reviews matter for SEO? Reviews aren’t just great for increasing conversion, boosting customer trust, and powering word-of-mouth marketing – they help you get more traffic from search engines. And as we know, SEO rankings place more weight on what users have to say.Reviews are one form of user-generated content (UGC) that search engines consider. UGC racks up serious SEO points by providing sites with fresh content, bundles of backlinks, and sources for organic attributes.  Here is exactly why reviews are so good for helping you rise in search engine results: 1. Reviews provide search engines with fresh, relevant contentIt’s not always possible (or beneficial) for a brand to churn out tons of new content, especially if this content is produced explicitly for SEO purposes, but search engines want to see your site is active, so what’s a brand to do? 2. Reviews shape basic

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Savina from Yotpo
Employee
1 year ago
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PMJNew Participant
asked in Reviews & VUGC

Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

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M
3 days ago
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Employee
Ran_HEmployee
posted in Reviews & VUGC

How Yotpo Is Working to Promote an Authentic Review Experience

Hello,We get many questions related to this, so here is a quick update you might find useful.  As a Yotpo customer, you can rest assured that your reviews provider reflects the most up-to-date regulations from the Federal Trade Commission (FTC) and the EU Omnibus Directive when it comes to collecting, moderating, and displaying reviews. Learn more here. You are welcome to reply here with any additional questions you may have 

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18 days ago
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kargNew Participant
asked in Reviews & VUGC

Star ratings fail to display after search

I have a product listing by category page that has a filter function at the side.The store is hosted on BigCommerce.At each product card, there is a Yotpo Star Rating for each respective product. The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card. How do I get Star Rating to display again?

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A
22 days ago
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franciscoInspiring
posted in Reviews & VUGC

urgent yotpo widget broken after dashboard error 500 fix

Hello,Case #00788718 - Can you please talk to support to escalate ticket and give us an urgent solution? We requested to fix our dashboard since it displayed an error 500. Support replied they did it and since then they broke the design of the widget in our site.

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S
25 days ago
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tita.letitia11New Participant
asked in Reviews & VUGC

Request a review Klaviyo Flow

Hello, I would like to receive some information's. I have a client that uses Yotpo on their website for reviews. I read the articles where I can feature reviews in my klaviyo campaigns and flows etc etc. But I would like to build a request a review flow for Okendo or Trustpilot has, this is something Yotpo can provide too? Thanks

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1 month ago
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Carl LiaoNew Participant
asked in Reviews & VUGC

How I Imported My Shopify Reviews to Walmart via Yotpo

How I Imported My Shopify Reviews to Walmart via Yotpo

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1 month ago
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sharibNew Participant
asked in Reviews & VUGC

I have to sort the reviews present on the product description page. Is it possible achieve using a free account?

I am trying to select the box but getting error? I am using the free plan of yotpo 

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1 month ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Reviews & VUGC

We're here to help: What is visual curation, and how do you use it with Yotpo Reviews?F.A.Q.

We’re so glad you asked! User-generated content (UGC) and visual user-generated content (VUGC) are now table stakes tool in the world of eCommerce, and UGC sourced from Instagram can help establish brand trust with first-time shoppers and repeat customers alike. More than half of all Gen Z (58%) and Millenial (56%) shoppers have made a purchase based on social media.  Here is how to use Instagram with Yotpo Reviews: ❗Note: Sourcing UGC and VUGC from Instagram is a feature available to all Yotpo Review customers, BUT there are two requirements to check off: Make sure you have a Business account on Instagram  Make sure your Instagram is connected to your Facebook account Connecting your Instagram account to Yotpo You're now ready to connect your Instagram account to Yotpo.To connect to Yotpo:Log into Yotpo Reviews. Click the profile icon in the upper right-hand corner. Click Settings. On the left, select Social Accounts. Next to Facebook, click Connect. You'll be prompted to log into you

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1 month ago
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TulsaJeffNew Participant
asked in Reviews & VUGC

YotPo Not Sending Out Review Requests

I have asked and asked and asked for this to be fixed and I’m not getting any answers. I have YotPo setup correctly, I have gone through every troubleshooting page they have sent me, “send automatic requests” is turned on, emails are setup down to the colors, text, how often to send, etc. and still, not working.Every once in a while, one will send but most of the time nothing.I have over 985 orders since May 4th and only 51 automatic review requests have been sent out. I have recently started sending out review requests manually just to get it done.What in the heck?I have been a customer since 2014 so what gives?Can anyone at YotPo fix this or am I just out of luck?

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1 month ago
Frank.Martinez
Frank.MartinezNew Participant
posted in Reviews & VUGC

Customers name dropping a competitor in their Reviews - best practices?

I’ve been noticing as our reviews base grows that I am seeing more instances of customers name dropping a competitor in their review. Not always in a bad way. Sometimes it’s “I like these better than X brand” or “was hoping these would work but I went with X brand instead”.  Wondering what others are doing here, allowing them or not allowing them, seeing positive results from leaving the or removing them? Etc. Thank you.

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1 month ago
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betopiccoliNew Participant
asked in Reviews & VUGC

API - Create Review with videos

Hi there!I'm currently working on a Headless project where we will use Yotpo. I'm already using the API, creating and retrieving the reviews. My question is about videos. How can I upload videos to reviews using the API? I'm able to upload images, but not videos. I did not find any reference at the documentation.

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1 month ago
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tomw_nNew Participant
asked in Reviews & VUGC

Review Ownership & Usage Rights

Hi, long time lurker, first time poster. 1 Who owns product reviews left on my website?2 What are the terms & conditions to which a reviewer is adhereing when they publish a product review - those on my website, or those on Yotpo? If it’s Yotpo, is it possible to edit them?3 By default, am I allowed to use product reviews left on my website on other sites, eg resellers?  Thanks for any help you can provide :)

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2 months ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Reviews & VUGC

We're here to help: How to enable Google Rich SnippetsF.A.Q.

We’re back answering some of your most frequently asked questions! Today we’ll be going over how to get Google Rich snippets up and running with Yotpo Reviews. Here’s everything you need to know: How to enable Google Rich Snippets Adding rich snippets automatically ❗Note: If you have a paid plan, rich snippets will be automatically marked up via Yotpo Reviews widget that is installed on your product page.The following details will be automatically added to your rich snippets:Product name and description Product image URL Product price and currency The number of reviews for the product The average star rating for the productYou can view your rich snippets mark-up with Google's Rich Results Testing Tool and see a separate Product tab that only contains Yotpo's Automatic Mark-up: Adding rich snippets manuallyIf you want to manually mark up your rich snippets, the enablement will depend on the platform your brand is using. For Shopify users:  This is a multi-step process: 💡 Step 1: Log in

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2 months ago
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PushprajNew Participant
asked in Reviews & VUGC

Review request email

i have use during review request email after purchasing products.

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eschauffer
Community Manager
3 months ago
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scott_codesNew Participant
asked in Reviews & VUGC

Do Yotpo reviews get indexed for SEO? We are seeing errors in Google Search Console

We run Yotpo Reviews on a WooCommerce site.  For SEO we use the Yoast plugin and the Yoast WooCommerce plugin.There might be interference between Yotpo and Yoast.Google Search Console tells us that the markup on our product pages is missing these 2 fields: “aggregateRating” and “review”.Does Yotpo populate those fields and others necessary for good SEO indexing of our ratings and reviews?  We don’t see them on our product pages Has anyone else seen conflict between Yotpo and Yoast?  Is the solution to turn off Yoast?

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4 months ago
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Toon van WelsemNew Participant
asked in Reviews & VUGC

Multi-language option for review widget

Hi there,We aim to display our review widget for the same product on both the English and Dutch versions of our product page. We're using WooCommerce. Unfortunately, Yotpo doesn't offer this feature, so now we need to collect new reviews for the same product, which doesn't make sense.Does anyone know of a workaround for this? Thanks!

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5 months ago
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mathewadeNew Participant
asked in Reviews & VUGC

Enhancing Customer Reviews and Photos Visibility on Website with Yotpo

I'm exploring options to elevate the visibility of customer reviews and photos on our website. Can Yotpo provide diverse display methods for showcasing user-generated content? Additionally, I'm interested in personalizing how reviews and ratings appear across various sections of our online store. Any insights or recommendations would be greatly appreciated. https://community.yotpo.com/topic//

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5 months ago
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scott_codesNew Participant
asked in Reviews & VUGC

How long does it take for newly published reviews to appear on the product page?

We’re testing Yotpo Reviews on a WooCommerce (Wordpress) website.When we submit and approve reviews they usually do not appear on the actual product page until sometimes several hours later.  They do eventually appear on the product page ------ but hours later.Is this normal?Seems odd.   We don’t understand what the technical reason is for this.New reviews appear just as slowly even if we change the setting in Yotpo.com > Reviews > Reviews Widget > General Settings > Select “Immediate Update (Temporary)”

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lstack
Community Manager
6 months ago
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littletigergiftsNew Participant
asked in Reviews & VUGC

Widget review count not updating

Hi there,Since December we have noticed that our widget review count is not updating and the displayed review count on our website is less than what is showing in the settings pages for our reviews.I have opened two separate tickets on separate occasions and have had no support at all other than an email stating the support request has been opened and one a little while later asking if we have reviewed your most recent note (which we have not).Has the support response changed recently as previously responses to support tickets have been received via email?Kind regardsSteve.

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6 months ago
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rafi0xNew Participant
asked in Reviews & VUGC

Yotpo Review Count is not updating.

Hello,The yotpo.reviews_count and yotpo.reviews_average metafields are not updating. Is there anything we can do to troubleshoot it?

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lstack
Community Manager
7 months ago
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makebaNew Participant
asked in Reviews & VUGC

Reviews Not Being Published

How long does it typically take for the reviews to be published?  There are reviews that are showing as published but they are not visible on our website.

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lstack
Community Manager
7 months ago
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BarryNew Participant
asked in Reviews & VUGC

Review not appearing on ourwebsite

How long does it take for Yotpo to publish a review to a website? The dashboard says our latest review was published, but it’s been 36 hours and it’s not showing on our website.

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7 months ago
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partshawkNew Participant
asked in Reviews & VUGC

Adobe Commerce "Single Store Mode"

We were having an issue where we couldn’t get Yotpo configured in our Adobe Commerce/Magento v2.4.6 store & figured out it was due to it being set to “Single Store Mode”.   We opened a ticket with Yotpo support & they told us it was a known issue and it’s not currently supported but there was no timeline or information on if/when it would be fixed which is confusing because when searching for more information on this problem we found there to be many references to “Single Store Mode” within the official Yotpo extension & the functionality was even built into previous Magento releases so it looks like this was supported at some point. So we just wanted to see if anyone else has run into this issue & if they were able to figure out a solution that didn’t involve changing the store mode?   We have a lot of extensions & customizations so changing that store mode would require a considerable amount of testing & potentially development work if it were to break anythin

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8 months ago
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allan1111New Participant
asked in Reviews & VUGC

latest published reviews on yotpo not showing on shopify review page

Hello, we’re receiving new good reviews and is already published but its not appearing on our shopify review page.

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lstack
Community Manager
9 months ago
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