Question

Star ratings fail to display after search


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I have a product listing by category page that has a filter function at the side.

The store is hosted on BigCommerce.

At each product card, there is a Yotpo Star Rating for each respective product. 

The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card.

 

How do I get Star Rating to display again?


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I have a product listing by category page that has a filter function at the side.

The store is hosted on BigCommerce.

At each product card, there is a Yotpo Star Rating for each respective product. 

The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card.

 

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Hey, Confirm that the integration between Yotpo and BigCommerce is correctly set up and functioning as expected. Ensure that the Yotpo Star Rating is configured to appear on product cards, and that any customizations or changes to the layout of the product listing page have not affected its visibility.

The absence of these ratings can lead to frustration and decreased trust in the platform, as users may feel they are missing out on crucial information. To resolve this issue, it is essential to check the technical implementation of the star rating system, ensuring it is correctly integrated and that all necessary data is being retrieved and displayed. Additionally, consider implementing a fallback mechanism to alert users if ratings are temporarily unavailable, maintaining transparency Find out and user confidence in the platform.

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