Hey, Confirm that the integration between Yotpo and BigCommerce is correctly set up and functioning as expected. Ensure that the Yotpo Star Rating is configured to appear on product cards, and that any customizations or changes to the layout of the product listing page have not affected its visibility.

The absence of these ratings can lead to frustration and decreased trust in the platform, as users may feel they are missing out on crucial information. To resolve this issue, it is essential to check the technical implementation of the star rating system, ensuring it is correctly integrated and that all necessary data is being retrieved and displayed. Additionally, consider implementing a fallback mechanism to alert users if ratings are temporarily unavailable, maintaining transparency Find out and user confidence in the platform.

Check Yotpo Integration Settings

• Make sure that Yotpo is properly integrated with your BigCommerce store. Sometimes, issues can arise from misconfigurations.

2. Update Theme Files

• If you have customized your theme, ensure that the template files responsible for rendering product cards (usually product-card.html or similar) correctly reference the Yotpo star rating component.
• Look for the Yotpo snippet, which should look something like this:

  html

  Copy code

  {{> yotpo/star-rating}}

• Ensure this snippet is included within the product card layout and is not being hidden or removed when filters are applied.

3. JavaScript Conflicts

• Check for any JavaScript errors in your browser's console. Sometimes, filtering can trigger JavaScript that inadvertently hides or removes the Yotpo ratings.
• If you find errors, address them to see if it resolves the issue.

4. Review Filter Logic

• The filter function might be inadvertently affecting how products are rendered. Ensure that the code responsible for displaying products after filtering includes all necessary elements, including Yotpo ratings.
• If you're using AJAX for filtering, make sure that the AJAX call retrieves the full product data, including the Yotpo ratings.

5. Contact Yotpo Support

• If the above steps don’t resolve the issue, consider reaching out to Yotpo’s support. They may have specific advice or solutions for your integration with BigCommerce. Read More

6. Test with Default Theme

• If you’re using a custom theme, try switching to a default BigCommerce theme temporarily. This can help determine if the issue is related to your customizations.