Skip to main content

Hey all, 

 

Do you have questions about SMS automations? Submit it here and  Danielle Butera from Yotpo and Nikhil (Nik) Rajpal from Exclusive Concepts, Inc. will share their insights during the How Personalized SMS Automations Unlock Sales live webinar on Yotpo’s LinkedIn page.

 

 

📌 You can register for the webinar here!

What effects does SMS have in regards to "Your order is being handled" "Your order is sent" etc etc. Do you have any statistics showing how customers feel more taken care off, feeling more safe shopping from that specific store etc and because of that is more likely to come back? As a Manager perspective it's easy to think "Oh this would be a great service to offer our customers" but when you have thousands of customers/orders , I can't help to get stuck in "This will cost thousands of dollars", haha. But maybe it's hard to meassure the ROI on those type of texts

@Tim, thank you for submitting your questions!  🙌🏻 
I will pass along the answers as soon as we have them! 

 

Savina

Hey, Yotpo Community members!  👋

Thank you all for joining Danielle Butera from Yotpo and Nikhil (Nik) Rajpal from Exclusive Concepts, Inc. for the How Personalized SMS Automations Unlock Sales live webinar on Yotpo’s LinkedIn page.

🎁 We’d like to give all of our viewers a special offer for a 30 day free trial to see what Yotpo SMSBump is all about! Book a meeting with us now and get started with SMS marketing! 


Let us know if you have any questions, 
Yotpo Team

Hey, @Tim, 

 

Regarding your questions: 

 

  • What effects does SMS have in regards to "Your order is being handled" "Your order is sent" etc etc.

Transactional SMS messages help customers stay informed on their orders with timely updates. Over 50% of customers want direct order status and delivery notifications via SMS! Here at Yotpo, any customer who enters their phone number in the checkout process can sign up for transactional messages even if they aren't part of our sms program, and you can try to drive more of those customers to become marketing subscribers by showing them value with order updates, etc.

 

 

  • Do you have any statistics showing how customers feel more taken care of, feeling more safe shopping from that specific store etc and because of that is more likely to come back? 
We know that when users receive tailored loyalty/reviews data in SMS messages, it generates a 76x ROI on average, meaning users are extremely engaged with content that showcases UGC, and custom data. Outside of SMS, we know that shoppers who see customer photos & videos are 137% more likely to purchase, and we see a 166% average uplift in on-site conversions by displaying social proof. So this showcases that when we take actual customer feedback, tailored to the shopper, and display it onsite, it drastically increases sales.
 
💡 We also just did an awesome webinar on SMS for retention: Are you using SMS & email together effectively?
 
  • As a Manager perspective it's easy to think "Oh this would be a great service to offer our customers" but when you have thousands of customers/orders , I can't help to get stuck in "This will cost thousands of dollars", haha. But maybe it's hard to messure the ROI on those type of texts. 
SMS is actually one of the most cost-effective marketing channels. On average, our brands see a 25x in ROI, and we offer a pay-as-you-go pricing model. We absorb carrier fees and don't charge you for your list size, unlike our competition. Our SMS analytics also allows you to see the ROI of each flow message and campaign so you can understand which messages drive the highest ROI. We also have Free and Monthly plans available for our other products to make it cost-effective to get started. Our attribution windows allow you to measure results easily, and we have in-depth ROI metrics on all of our product's dashboards! 
 
Let me know if you need more information or have additional questions! 😊
Savina

Thank you all for joining us for the How Personalized SMS Automations Unlock Sales live webinar on Yotpo’s LinkedIn page.

 

You can watch the event recording here: 

 

🎁 Small reminder that we are giving all of our viewers a special offer for a 30 day free trial to see what Yotpo SMSBump is all about! Book a meeting with us now and get started with SMS marketing! 

 

Savina

 

Reply


Terms & ConditionsCookie settings