Loyalty Feature List

Create custom-tailored loyalty and referral programs

Campaigns: Purchases

Points for Purchases
Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote
Refer a Friend
The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.
Points for Photo and Video Reviews
Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts
Goal Spend
Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing
Punch Card
Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases
Points for Subscription Purchases
Award points for joining your Subscription program

Campaigns: Account

Create Account
Convert site visitors into leads by rewarding them as soon as they create a store account
Happy Birthday
Increase loyalty and strengthen customer bonds by giving the shoppers a special birthday reward
Happy Anniversary
Add a personal touch to your loyalty program by giving shoppers a special gift for their anniversary or for celebrating the date they joined the loyalty program

Campaigns: Social

Facebook Share
Maximize your brand's social media exposure by rewarding customers for sharing Facebook posts
Page Visit
Drive traffic to specific pages by incentivizing customers for each unique visit
Twitter Follow, Tweet, & Retweet
Reward customers for tweeting, retweeting, or following your brand on Twitter
Sign up for SMS
Reward customers for subscribing to your SMS list
Read Content
Encourage shoppers to read blogs, newsletters, etc., and answer related questions to earn rewards
Points for Donations
Reward customers for participating in your donation campaign

Campaigns: Advanced Settings

Reward for Custom Actions
Encourage shoppers to read blogs, newsletters, etc., and answer related questions to earn rewards
Restrict to Certain Items
Exclude products from your loyalty program so that customers won't get points for purchasing these products
Restrict to Product Collections
Exclude product collections from your loyalty program so that customers won't get points for purchasing items from these collections

Redemptions

$ off points (set values) & off points (variable values)
Let customers redeem their points for rewards
Redeem: Free Shipping
Reward shoppers with a free shipping perk
Redeem: Free Product
Allow shoppers to redeem points for a free product
Redeem: Custom Reward
Create reward options that go beyond discounts and store credit. You can offer things such as unique experiences or donations to charities
Redeem: Custom Coupons
Reward your customers with coupon codes outside of your shop. This is a useful tool when you wish to reward customers with coupons that will be applied on a platform or 3rd party app
Gift Cards
Reward your customers with a gift card they can share with friends or use on your store in their next purchase

Display

Drag and Drop Rewards Page Builder
Our intuitive drag-and-drop modules allow you to quickly launch — no coding or website development required
Redeem: Points at Check-out
Increase conversion with an uninterrupted checkout experience by allowing shoppers to redeem at checkout
Advanced CSS Editor
Apply your own custom CSS edits to achieve a Rewards Page design that's truly native to your site and brand

Program design

User Management
Fraud Prevention
Robust prevention to avoid referral misuse by automatically blocking referrals based on user agent, IP address, billing address, and more
Points Expiration
Increase redemption rates by setting a timeframe for unused points to expire '
VIP Tiers
Motivate your shoppers to engage more meaningfully with your brand by building a custom VIP Tier loyalty program. Boost customer engagement, retention, and overall customer lifetime value
Paid Memberships
Encourage shoppers to purchase access to exclusive benefits to bump revenue and increase customer lifetime value
Include/Exclude Customers in Program
Manually add or remove a customer from your Loyalty and Referral program
Include/Exclude Products in Program
Manually add or remove a product from your Loyalty and Referral program
Multi Currency
Implementing multi-currency allows you to display your Loyalty & Referrals program in the shopper’s chosen currency
Multi Store
If you are a merchant with multiple stores, you can set your loyalty program to share your customers’ points across all of them. This means your customers can use the points they earned in all of your stores combined and redeem them for rewards in any one of your stores

Reporting and Analytics

ROI Dashboard
Gain valuable insights into the value of your Loyalty & Referral program and leverage real-time data to gauge ROI and understand, optimize, and improve your program
Loyalty Performance
Gain valuable insights into the performance of your customer loyalty program and leverage real-time data to gauge ROI and understand, optimize, and improve your program
Referral Performance
Examine how well your referral program is performing in terms of engagement and revenue
Customer Report
Export your customers to a CSV file. The file will include the customers' email address, first name, last name, current points balance, and a referral link for each customer
VIP Tier Performance
Understand the value generated by the VIP Tiers. Understand how many users engage with the tiers and gain valuable insights into the performance of your customer loyalty program

Strategy and Support

Yotpo Academy
Get access to educational content by Yotpo
Email Support
Our knowledgable support team is available to answer questions and resolve any issues
24/7 Chat Support
Get instant help anytime you need it with our live chat support
Onboarding Manager
Pre-deployment, you’ll work closely with one of our Onboarding Experts who will set you up for success
Templated Emails: Build Awareness
Pre-build and fully customizable email templates for building awareness about your loyalty & referrals program
Templated Emails: Campaigns
Pre-build and fully customizable email templates for your loyalty and referrals campaigns
Templated Campaign Calendar
Segmentation: Create audiences
Build exclusive promotions for a selected group of shoppers with audience based campaigns
Campaign Scheduling
Schedule point promotions well in advance to maximize your program's efficiency
Customer Success Manager
Get the most out of Yotpo features with a dedicated account representative committed to your success
Account Manager

Integrations

Yotpo Native Email
Send Emails via ESP Provider
Integrate your ESP with Yotpo to send all your Loyalty & Referrals emails through your preferred email solution
Shopify POS
Enroll customers, track point balances, and apply discounts to the checkout cart during in-person transactions on Shopify POS. Create a rewards program that works seamlessly everywhere
Recharge Integration
Seamlessly integrate Recharge with Yotpo Loyalty & Referrals to generate coupon codes that can be applied to the ReCharge checkout
Shopping Gives
Integrate your ESP with Yotpo to send all your Loyalty & Referrals emails through your preferred email solution
Integrate via API & Webhooks
Integrate any app by using webhooks
Ordergroove Integration
Allow subscribers to accumulate points on subscription purchases, offer special rewards for reaching subscription milestones and redeem points for discounts on both first purchases made via your shop’s checkout and recurring purchases via Ordergroove
Salesforce Marketing Cloud
Automatically sync program-related data with your Marketing Cloud account

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This is an impressive array of features and options for a loyalty and referral program! It's great to see the comprehensive range of possibilities available with Yotpo. The ability to incentivize customers with loyalty points for purchases of specific products is an excellent way to promote and drive sales for targeted items.

The "Refer a Friend" module editor is particularly interesting, as it enables the creation of a customized and user-friendly experience for customers referring their friends, without the need for any development work. This streamlined approach simplifies the process and encourages more customers to participate in the referral program.

Rewarding customers with points for submitting photo and video reviews is a fantastic way to motivate them to share their experiences with your products. Visual testimonials can have a significant impact on potential buyers, and this feature encourages customers to share their thoughts while earning rewards.

The "Goal Spend" and "Punch Card" options offer creative ways to increase average order value and encourage repeat purchases. Setting spending targets or rewarding customers once they reach a predetermined number of purchases creates a sense of achievement and motivates them to engage more with your brand.

The inclusion of account-related campaigns such as "Create Account" and "Happy Birthday" adds a personal touch to the loyalty program. By rewarding customers when they create an account and on special occasions like their birthday or anniversary, you strengthen customer loyalty and foster a deeper connection with your brand.

The social media-focused campaigns, such as "Facebook Share" and "Twitter Follow, Tweet, & Retweet," leverage the power of social platforms to maximize brand exposure. By incentivizing customers to engage with your brand on social media, you can expand your reach and generate more buzz around your products.

The redemption options, including redeeming points for discounts, free shipping, free products, custom rewards, and gift cards, provide customers with a variety of appealing choices. This flexibility allows them to select rewards that align with their preferences and further encourages loyalty and engagement.

The advanced settings, reporting, and analytics features, as well as the integration options, demonstrate the robustness and flexibility of Yotpo. The ability to customize and track program performance, as well as integrate with various platforms and systems, enhances the overall effectiveness and management of the loyalty and referral program.

Lastly, the support and strategy offerings, such as Yotpo Academy, email support, chat support, and onboarding and account managers, ensure that you have the necessary guidance and assistance to make the most of the Yotpo features and optimize your loyalty program.

Overall, Yotpo offers an impressive suite of features and support that can help businesses create a powerful and effective loyalty and referral program. The range of options available allows for customization and tailoring to specific business needs, while the integration capabilities ensure seamless integration with existing systems. Well done, Yotpo!

We sincerely appreciate Yotpo's royalty feature list, as it greatly enhances our website capabilities. This innovative feature allows us to reward our loyal customers and foster a stronger connection with them. By leveraging Yotpo's royalty functionality, we can provide exclusive benefits, incentives, and personalized experiences to our valued customers, ultimately boosting customer satisfaction and driving greater engagement on our website. Thank you, Yotpo, for providing such a valuable feature that contributes to our overall success.

Thanks, Hammar! Happy to help. Please let us know if there’s anything else we can do to support your business :)

Yotpo's loyalty program features are simply outstanding! As a user, I've been thoroughly impressed with the range of tools and benefits it offers to businesses looking to boost customer loyalty and engagement. The platform seamlessly integrates into our existing systems, making it easy to set up and launch.

One of the standout features is the ability to create personalized and customizable loyalty programs. We can tailor rewards, points, and incentives based on our unique customer segments, ensuring a personalized experience for each user. This level of customization has significantly increased customer retention and repeat purchases.

The program's gamification elements, such as tiered rewards and progress tracking, add a fun and engaging aspect for our customers. It motivates them to interact with our brand more frequently, resulting in a higher level of brand loyalty.

Yotpo's loyalty program also offers valuable data insights through analytics and reporting. The detailed metrics help us understand our customers' behavior, preferences, and the effectiveness of our loyalty strategies. Armed with this data, we can continuously optimize and refine our loyalty program to maximize its impact.

Another fantastic feature is the seamless integration with social media. Customers can easily share their experiences, rewards, and achievements, helping to generate organic word-of-mouth marketing and expand our brand's reach.

Last but not least, Yotpo's customer support has been exemplary. Any questions or concerns we've had were promptly addressed, and their team has provided valuable guidance in getting the most out of the loyalty program features.

Overall, Yotpo's loyalty program features have played a crucial role in transforming our customer retention efforts. It has boosted customer satisfaction, increased customer lifetime value, and turned our happy customers into loyal brand advocates. I highly recommend Yotpo to any business looking to take their loyalty and engagement initiatives to the next level.

We highly appreciate Yotpo's royalty feature list, which substantially expands the possibilities of our website. This new feature allows us to recognise our regular clients and strengthen our relationship with them. We can deliver special advantages, incentives, and personalised experiences to our valued customers by using Yotpo's royalty capability, thereby increasing customer happiness and generating increased engagement on our website. Thank you for giving such an important element that helps to our overall performance, Yotpo.

Wow, Yotpo's Loyalty and Referral Program is a game-changer for businesses! With its extensive feature list, including customized campaigns, redemptions, and robust reporting, it offers a comprehensive solution to boost customer engagement and loyalty. Plus, the support and integration options make it a must-have for any e-commerce venture. Exciting possibilities ahead!

By offering points for purchases, you incentivize customers to choose specific products, promoting targeted sales. The Refer a Friend module simplifies the referral process, allowing you to effortlessly create a user-friendly referral system without the need for development work. This encourages existing customers to bring in new business page, expanding your customer base.

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