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  • 41 Conversations
  • 57 Answers
41 Conversations
lstack
Community Manager
lstackCommunity Manager
posted in The Yotpo Platform
AMA: Expert from DIME Beauty on the Value of the Yotpo Platform

Al Salomon, Director of Retention at DIME Beauty, weighed in on how she has leveraged the power of the Yotpo Platform this Wednesday at our Retain Forward event.  If you’re curious about the value the Platform has brought DIME, or want an opinion from a true retention expert on how the platform can serve your brand, Ask Al Anything here! She will be answering questions for a limited time, so don’t hesitate to ask 👇🏼

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K
1 year ago
Ron Netzerel
Employee
Ron Netzerel
published in The Yotpo Platform
HUGE Thank You from the SVP of Product

Hello everyone, my name is Ron Netzerel and I’m the SVP of Products here at Yotpo. It feels incredible to have finally introduced you to our new retention marketing platform! This is something the Yotpo team has been dreaming up and working on for a while now and we’re so excited we finally get to share it with you.  I hope you enjoyed tuning in live for our Retain Forward updates as much as we enjoyed presenting them to you. We shared over 60+ releases and updates across all of our product lines and the Yotpo Platform, so I wanted to share a quick recap.  First and foremost, we made some really exciting updates to our platform, starting with the Retention Dashboard (click here to join the waitlist!) and the Flows Center. These features are really important as they not only allow our brands to analyze their retention from a birds-eye view; but also understand how each segment is performing and easily launch experiences and campaigns that keep their customers coming back.But we didn’t s

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Roshelle at Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in The Yotpo Platform
Yotpo Product Updates | Latest innovations and new features

Dive into our latest product updates and be inspired to level up your retention strategy! 🚀 In this edition of Yotpo Product Updates, you will learn all about:  How to proactively engage with customers by creating back-in-stock segments based on subscribers that have opted-in to back-in-stock flows.  Hand-pick customer or site reviews to showcase in your email campaigns to boost conversion with social proof with Customer Reviews Block. How to use the Reviews Content Library to save frequently used elements to repurpose in future emails, and access a gallery of top-converting email blocks for inspiration. Automate Click-to-Redeem within relevant flows to drive more redemptions for eligible customers & watch CVR and Loyalty ROI skyrocket. Understand the impact of SMS & email Flows on your Loyalty program with a birds eye view directly in your SMS dashboard. New subscription selling type - Prepaid that allows shoppers to pay in advance and get their deliveries in the de

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Savina from Yotpo
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Ask an eCommerce expert ⬇️

 Here's your chance to have your most pressing business questions answered by leading experts in the eCommerce industry! We’re launching a Q&A blog series that will feature your need-to-know questions, answered by award-winning eCommerce agencies and tech solutions we partner with. ✅ Your questions could touch on:Easy tweaks to your website to improve CVR Social media & mobile commerce strategies Leveraging loyal customers & growing a community Personalizing the customer lifecycle Best strategies for your eComm platform Retaining customers for lifeNo question is too big or small for these experts, nor do they need to be specifically about a Yotpo product - the sky is the limit!  📌 Submit your questions as a comment here or use our Google form.

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Yotpo Team
Community Manager
2 years ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Loyalty Feature List

 Loyalty Feature ListCreate custom-tailored loyalty and referral programs  Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote   Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.    Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts   Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing   Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases   Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

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7 days ago
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Michael RobertKnown Participant
posted in The Yotpo Platform
How Car Games Are Influencing the Automotive Industry

 Car games have evolved from simple racing titles to realistic simulations that significantly impact the automotive industry. Manufacturers now use virtual simulations for vehicle design and testing, allowing consumers to experience new models before they hit the market. On a related note Mod Car Parking, which not only enhances players' parking skills but also introduces them to various vehicle types, including electric cars. As players navigate realistic parking scenarios, they become more familiar with the features of different vehicles, influencing their preferences in real life.What are some examples of car games that have successfully showcased new automotive technology?

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29 days ago
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BharatNew Participant
asked in The Yotpo Platform
Yotpo Aggregation API endpoint not found

Hello guys,I am encountering an issue with the Yotpo aggregation API. Below are the details.API: https://api.yotpo.com/messaging/v3/stores/store_id/analytics/query/aggregationsResponse: {    "message": "Not Found",    "url": "/stores/...",    "code": 404}i already integrated this API with my code, and it was working fine for a long time.However, today I suddenly started getting this error. its like endpoint is not found. I can't find any details about this in the documents as well.Please share any relevant insights regarding thisThank you,  

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1 month ago
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Michael RobertKnown Participant
posted in The Yotpo Platform
The Most Iconic Movie Performances

Let's dive into the world of cinema and celebrate the performances that have left an indelible mark on film history. We all have those moments where an actor or actress transcends their role, delivering a performance that resonates deeply with us. Share your favorite iconic performances. What specific moments or scenes stand out to you? who do you believe delivered the most memorable performances?Let’s immerse ourselves in the captivating world of cinema and honor the extraordinary actors who bring unforgettable characters to life! Share your thoughts and watch the conversation flourish!

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1 month ago
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hugosdadNew Participant
asked in The Yotpo Platform
Lightspeed / Vend Integration

Hi team - are there any plans to implement an integration with Vend / Lightspeed?Thanks

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2 months ago
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britishNew Participant
asked in The Yotpo Platform
Toca Boca APK

"Explore the ultimate gaming adventure at gettocaboca.com.  Our app offers thrilling challenges, engaging gameplay, and endless fun for all ages. Dive in and start your gaming journey today."

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3 months ago
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Employee
norawEmployee
posted in The Yotpo Platform
[New Integration Alert!] Zapier x Yotpo is now live

Say goodbye to data silos by leveraging Zapier as the ultimate bridge to connect subscribers, customer attributes, and events happening across your brand’s ecosystem.Leveraging Yotpo and Zapier as your data bridge, you can collect and pass new subscribers, share zero- and first-party customer data to enhance customer profiles, and seamlessly execute communication when a customer takes action anywhere in your ecosystem.How will the Yotpo x Zapier integration help your brand?Boost Engagement: Streamline communication through Flows, responding to customer events, enhances customer engagement. Increase Conversion Rate: Use external customer insights to personalize marketing efforts to drive higher conversion rates. Deepen Personalization: Sync detailed subscriber information and events with Yotpo, allowing for more personalized customer interactions.Check out the full details on the integration here: https://www.yotpo.com/product-releases/zapier-integration/ 

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Employee
7 months ago
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KristinaNZNew Participant
asked in The Yotpo Platform
Yotpo app causes large HTML size?

Hi Team! Since moving from our old review app to Yotpo, my web developer and SEO manager have noticed that our site can not be crawled by semrush due to a large HTML file. Digging deeper, they found the issue being caused by the Yotpo app. Has anyone had the same experiences?   

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lstack
Community Manager
9 months ago
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metals4uonlineNew Participant
asked in The Yotpo Platform
File Size of Widget.js (440.9kb)

Using PageSpeed Insights to review and optimize my website » www.metals4uonline.comThe Yotpo customer reviews widget is 440.9 kb resource size, and makes up 82% of page loading time !!Is there a way to minify it?? <https://staticw2.yotpo.com/XXXXXXXXXXXXXXXX/widget.js> (X replaces my ref #)I’ve even opened the file, copied the text, then saved it locally to my server and modified the code to point to the local file “./js/widget.js” in hope to speed up loading and eliminate my largest HTTP Request of the entire website! 

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M
9 months ago
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CanadiangirlNew Participant
asked in The Yotpo Platform
connecting Yotpo with ecommerce platforms

I'm curious about making our customer reviews and photos stand out on our website. Does Yotpo offer various ways to display this user-generated content? Can I personalize how reviews and ratings show up on different parts of my online store?The below post helped me but not what i was looking for https://community.yotpo.com/ask-your-question-100/ekm-ecommerce-platform-integration-584/page/ 

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lstack
Community Manager
10 months ago
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jenny mineNew Participant
asked in The Yotpo Platform
Excluding Recent Loyalty Redemptions in Klaviyo Flow: Seeking Solutions

I need to exclude loyalty members who've recently redeemed their points within the last 30 days from a Klaviyo flow. I'm having trouble identifying these members using available metrics. I attempted to create a Yotpo segment to pinpoint them, but it seems I can't sync segments from Yotpo to Klaviyo. Any assistance is greatly appreciated! https://community.yotpo.com/ask-your-question-100//

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lstack
Community Manager
1 year ago
I
impaktbijanNew Participant
asked in The Yotpo Platform
Errors while updating to PHP 8.2.10

Hello all, I am having an issue while updating a clients server from PHP 7.4.33 to PHP 8.2.10. Yotpo displays these warning messages on my site when I update. I am using Yotpo version 1.6.5. I’d like some help to fix these issues or if it’s a known issue that is being worked on if there’s any progress on this? Warning: Undefined array key "widget_version" in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/yotpo-social-reviews-for-woocommerce/lib/utils/wc-yotpo-functions.php on line 5Warning: Undefined array key "v2_widgets_enables" in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/yotpo-social-reviews-for-woocommerce/lib/utils/wc-yotpo-functions.php on line 9Warning: Trying to access array offset on value of type null in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/yotpo-social-reviews-for-woocommerce/lib/utils/wc-yotpo-functions.php on line 9Warning: Undefined array key "widget_version" in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/

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1 year ago
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paulyipNew Participant
asked in The Yotpo Platform
400 Bad Request - order data must be supplied

I'm trying to create orders with API: $response = $client->request('POST', 'https://api.yotpo.com/core/v3/stores/my-store-id/orders', [  'body' => $data,  'headers' => [    'Content-Type' => 'application/json',    'X-Yotpo-Token' => '....',    'accept' => 'application/json',  ],]);which is resulting in this error: {"errors":[{"message":"order data must be supplied"}]} This is the value of $data provided in body: {    "external_id": "12345",    "order_name": "12345",    "order_date": "2023-08-26",    "customer": {        "external_id": "1",        "email": "paulyip111@yahoo.ca",        "phone_number": "+14160000",        "first_name": "Paul",        "last_name": "Yip",        "accepts_sms_marketing": true,        "accepts_email_marketing": true    },    "line_items": [        {            "yotpo_product_id": null,            "external_product_id": "8926",            "quantity": 2,            "total_price": 0,            "subtotal_price": 0,            "coupon_code": ""

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lstack
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Reviews Feature List

 Reviews Feature ListCollect and display customer content using the power of AI  Collect Migrate Existing Reviews Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content   Email + SMS Review Requests Collect reviews by text message and email requests   Email Reminders + Sequencing Collect more content with automatic review request email reminders   Collect Product Reviews Collect, moderate, and showcase product reviews at scale with AI-powered emails and widgets   Collect Site Reviews Collect feedback from shoppers about their experience with your brand's site and services   2-in-1 Review Requests Generate site reviews by inviting your customers to write a site review after they submit their product review   Multi-Product Review Requests Set the maximum number of emails and their intervals, that a customer will receive for a purchase comprised of multiple products   Coupon Incentives Collect more reviews and boost retention with coupon incentives for

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1 year ago
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chaselinensNew Participant
asked in The Yotpo Platform
Automated reviews feature and Shift4Shop platform (former 3dcart)

Hey everybody! Quick question. Anyone in here using Shift4Shop as their e-commerce platform? If so, are you happy with the Yotpo platform? Thanks, Chase

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K
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Implementing Yotpo UGC and SMS helps Tropic Skincare increase revenue by 251%Case Study

Eastside Co is a global Shopify Plus Partner agency helping client partners to scale, with 100 specialists across UX, design, development, marketing, and client services. Eastside Co helped UK-based natural beauty brand Tropic Skincare grow their business through Yotpo Reviews, Visual UGC, and SMS.  Challenge Tropic Skincare’s goal was to grow their business through marketing efforts, and as their trusted partner for design and development work, Eastside Co recommended leveraging a combination of paid social media, PPC advertising, and SMS. The initial challenge was to launch fast-moving, campaign-based activity while building out a sustainable account structure. In addition to marketing support, ESC also works with Tropic on an ongoing basis for design and development work on their Shopify store. Solutions Since Tropic Skincare was already using Yotpo Reviews, it was only natural that Eastside Co suggested integrating Yotpo’s Visual UGC and SMS solutions into the brand’s marketing cha

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Yotpo Team
Community Manager
1 year ago
duncan
duncanNew Participant
asked in The Yotpo Platform
Multi-language options for all Yotpo features? (translation)

I'm looking to get a client set up with Yotpo on Shopify, but wanted to verify that all Yotpo modules can be translated as it's not clear to me from the articles in the help centre, which address this feature by feature.Are there any current or upcoming modules that were presented at Retain Forward that *will not* be translatable? 🙏 

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duncan
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Vegamour streamlines customer service and loyalty with Gorgias and YotpoCase Study

Gorgias is the #1 rated customer service platform for eCommerce brands, consolidating customer channels into a single dashboard to streamline communication. Vegamour wanted to streamline their customer service operations, and was able to create a seamless pipeline for customer communications with Gorgias and Yotpo.  Challenge Vegan beauty brand Vegamour wanted to streamline their customer service operations, so they could provide better, more comprehensive support to shoppers on their eCommerce site. They selected Gorgias as their helpdesk, and switched from their reviews provider to Yotpo because of its integration with Gorgias and the promise of great flexibility in communicating with customers. They had been looking for a loyalty solution as well, which made Yotpo’s multi- product platform appealing. Solutions Aligned with Gorgias’ integration, Vegamour implemented Yotpo Reviews, making it easier to directly respond to negative reviews and better address customer concerns through on

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Yotpo Team
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Legendary Whitetails sees boost in AOV and CVR with Merkle and Yotpo ReviewsCase Study

Merkle is a leading data-driven customer experience agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. Hunting apparel brand Legendary Whitetails enlisted Merkle to help implement a UGC solution, which delivered a higher AOV and conversion with Yotpo.  Challenge Legendary Whitetails enlisted Merkle to help it implement a new ratings, reviews, and user- generated-content solution. The agency recommended Yotpo for better control over review publishing, a more user-friendly interface, and the ability to add a loyalty program. Solutions Merkle completed the project much faster than predicted with support from Yotpo’s technical staff, and was able to deliver product pages with rating and review widgets that load with lighting speed. Yotpo’s easy-to use dashboard for both developers and brands allowed Merkle to enable features and widgets and add styling, while empowering Legendary Whitetails to moderate reviews and other conten

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Yotpo Team
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Moustache Republic & Yotpo solutions help Lyres become a global phenomenonCase Study

Non-alcoholic spirit brand Lyres went from a startup to an award-winning global phenomenon after digital commerce partner Moustache Republic implemented Yotpo’s solutions.  Challenge In 2019, Lyres was a new player in the non-alcoholic beverage field. Seeking a rapid deployment of its eCommerce site and global domination of its industry, it turned to Moustache Republic for help. The agency quickly identified and recommended Yotpo’s eCommerce marketing platform as the best enterprise-level suite of solutions for Lyres’ rapid growth ambitions. Solutions  Lyres implemented Yotpo Reviews, Visual UGC, and Loyalty & Referrals to meet their aggressive goals. With a global strategy and a rapid multi-site rollout over the span of just 18 months, Lyres became a true success story.  Results Their products are now sold in 50 countries across multiple channels, including the world’s “Top 50” bars, and Lyres is the most award-winning and widely-distributed nonalcoholic brand in the world. Additi

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Yotpo Team
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Mini Case Study | MuteSix finds creative solution to reward Noémie customers with Yotpo Loyalty

MuteSix, a Dentsu company, is an award-winning, full-funnel performance marketing agency creating value for D2C brands with data-driven results at every step of the funnel. Luxury jewelry brand Noémie wanted to increase their rate of repeat shoppers, and MuteSix delivered on their retention goals with Yotpo Loyalty.  Challenge When luxury jewelry brand Noémie came to MuteSix for help increasing their rate of repeat shoppers, they had no loyalty and referral program in place. Like many high-end brands, Noémie typically shied away from traditional promotions. They were eager to find a discount-free solution that would allow them to raise retention while acquiring more conversion-boosting UGC, rather than typical text-only reviews.  Solutions MuteSix offered Noémie a winning solution by combining Yotpo Reviews and Loyalty: rewards for user-generated content that contains photos or video. With loyalty points from UGC, customers are now able to redeem points for cash, which allows them to e

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Yotpo Team
Community Manager
1 year ago
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