The Yotpo Platform

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  • 32 Conversations
  • 35 Answers

32 Conversations

lstack
Community Manager
lstackCommunity Manager
posted in The Yotpo Platform

AMA: Expert from DIME Beauty on the Value of the Yotpo Platform

Al Salomon, Director of Retention at DIME Beauty, weighed in on how she has leveraged the power of the Yotpo Platform this Wednesday at our Retain Forward event.  If you’re curious about the value the Platform has brought DIME, or want an opinion from a true retention expert on how the platform can serve your brand, Ask Al Anything here! She will be answering questions for a limited time, so don’t hesitate to ask 👇🏼

9
K
2 months ago
Ron Netzerel
Employee
Ron Netzerel
published in The Yotpo Platform

HUGE Thank You from the SVP of Product

Hello everyone, my name is Ron Netzerel and I’m the SVP of Products here at Yotpo. It feels incredible to have finally introduced you to our new retention marketing platform! This is something the Yotpo team has been dreaming up and working on for a while now and we’re so excited we finally get to share it with you.  I hope you enjoyed tuning in live for our Retain Forward updates as much as we enjoyed presenting them to you. We shared over 60+ releases and updates across all of our product lines and the Yotpo Platform, so I wanted to share a quick recap.  First and foremost, we made some really exciting updates to our platform, starting with the Retention Dashboard (click here to join the waitlist!) and the Flows Center. These features are really important as they not only allow our brands to analyze their retention from a birds-eye view; but also understand how each segment is performing and easily launch experiences and campaigns that keep their customers coming back.But we didn’t s

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Roshelle at Yotpo
Employee
4 months ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in The Yotpo Platform

Yotpo Product Updates | Latest innovations and new features

Dive into our latest product updates and be inspired to level up your retention strategy! 🚀 In this edition of Yotpo Product Updates, you will learn all about:  How to proactively engage with customers by creating back-in-stock segments based on subscribers that have opted-in to back-in-stock flows.  Hand-pick customer or site reviews to showcase in your email campaigns to boost conversion with social proof with Customer Reviews Block. How to use the Reviews Content Library to save frequently used elements to repurpose in future emails, and access a gallery of top-converting email blocks for inspiration. Automate Click-to-Redeem within relevant flows to drive more redemptions for eligible customers & watch CVR and Loyalty ROI skyrocket. Understand the impact of SMS & email Flows on your Loyalty program with a birds eye view directly in your SMS dashboard. New subscription selling type - Prepaid that allows shoppers to pay in advance and get their deliveries in the de

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Savina from Yotpo
Employee
5 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Ask an eCommerce expert ⬇️

 Here's your chance to have your most pressing business questions answered by leading experts in the eCommerce industry! We’re launching a Q&A blog series that will feature your need-to-know questions, answered by award-winning eCommerce agencies and tech solutions we partner with. ✅ Your questions could touch on:Easy tweaks to your website to improve CVR Social media & mobile commerce strategies Leveraging loyal customers & growing a community Personalizing the customer lifecycle Best strategies for your eComm platform Retaining customers for lifeNo question is too big or small for these experts, nor do they need to be specifically about a Yotpo product - the sky is the limit!  📌 Submit your questions as a comment here or use our Google form.

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Yotpo Team
Community Manager
10 months ago
I
impaktbijanNew Participant
asked in The Yotpo Platform

Errors while updating to PHP 8.2.10

Hello all, I am having an issue while updating a clients server from PHP 7.4.33 to PHP 8.2.10. Yotpo displays these warning messages on my site when I update. I am using Yotpo version 1.6.5. I’d like some help to fix these issues or if it’s a known issue that is being worked on if there’s any progress on this? Warning: Undefined array key "widget_version" in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/yotpo-social-reviews-for-woocommerce/lib/utils/wc-yotpo-functions.php on line 5Warning: Undefined array key "v2_widgets_enables" in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/yotpo-social-reviews-for-woocommerce/lib/utils/wc-yotpo-functions.php on line 9Warning: Trying to access array offset on value of type null in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/yotpo-social-reviews-for-woocommerce/lib/utils/wc-yotpo-functions.php on line 9Warning: Undefined array key "widget_version" in /var/www/vhosts/EXAMPLE.com/public_html/wp-content/plugins/

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lstack
Community Manager
13 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Loyalty Feature List

 Loyalty Feature ListCreate custom-tailored loyalty and referral programs  Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote   Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.    Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts   Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing   Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases   Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

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V
25 days ago
P
paulyipNew Participant
asked in The Yotpo Platform

400 Bad Request - order data must be supplied

I'm trying to create orders with API: $response = $client->request('POST', 'https://api.yotpo.com/core/v3/stores/my-store-id/orders', [  'body' => $data,  'headers' => [    'Content-Type' => 'application/json',    'X-Yotpo-Token' => '....',    'accept' => 'application/json',  ],]);which is resulting in this error: {"errors":[{"message":"order data must be supplied"}]} This is the value of $data provided in body: {    "external_id": "12345",    "order_name": "12345",    "order_date": "2023-08-26",    "customer": {        "external_id": "1",        "email": "paulyip111@yahoo.ca",        "phone_number": "+14160000",        "first_name": "Paul",        "last_name": "Yip",        "accepts_sms_marketing": true,        "accepts_email_marketing": true    },    "line_items": [        {            "yotpo_product_id": null,            "external_product_id": "8926",            "quantity": 2,            "total_price": 0,            "subtotal_price": 0,            "coupon_code": ""

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lstack
Community Manager
30 days ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Reviews Feature List

 Reviews Feature ListCollect and display customer content using the power of AI  Collect Migrate Existing Reviews Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content   Email + SMS Review Requests Collect reviews by text message and email requests   Email Reminders + Sequencing Collect more content with automatic review request email reminders   Collect Product Reviews Collect, moderate, and showcase product reviews at scale with AI-powered emails and widgets   Collect Site Reviews Collect feedback from shoppers about their experience with your brand's site and services   2-in-1 Review Requests Generate site reviews by inviting your customers to write a site review after they submit their product review   Multi-Product Review Requests Set the maximum number of emails and their intervals, that a customer will receive for a purchase comprised of multiple products   Coupon Incentives Collect more reviews and boost retention with coupon incentives for

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Z
1 month ago
H
hugosdadNew Participant
asked in The Yotpo Platform

Lightspeed / Vend Integration

Hi team - are there any plans to implement an integration with Vend / Lightspeed?Thanks

3
Z
1 month ago
C
chaselinensNew Participant
asked in The Yotpo Platform

Automated reviews feature and Shift4Shop platform (former 3dcart)

Hey everybody! Quick question. Anyone in here using Shift4Shop as their e-commerce platform? If so, are you happy with the Yotpo platform? Thanks, Chase

3
K
2 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Implementing Yotpo UGC and SMS helps Tropic Skincare increase revenue by 251%Case Study

Eastside Co is a global Shopify Plus Partner agency helping client partners to scale, with 100 specialists across UX, design, development, marketing, and client services. Eastside Co helped UK-based natural beauty brand Tropic Skincare grow their business through Yotpo Reviews, Visual UGC, and SMS.  Challenge Tropic Skincare’s goal was to grow their business through marketing efforts, and as their trusted partner for design and development work, Eastside Co recommended leveraging a combination of paid social media, PPC advertising, and SMS. The initial challenge was to launch fast-moving, campaign-based activity while building out a sustainable account structure. In addition to marketing support, ESC also works with Tropic on an ongoing basis for design and development work on their Shopify store. Solutions Since Tropic Skincare was already using Yotpo Reviews, it was only natural that Eastside Co suggested integrating Yotpo’s Visual UGC and SMS solutions into the brand’s marketing cha

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Yotpo Team
Community Manager
3 months ago
duncan
duncanNew Participant
asked in The Yotpo Platform

Multi-language options for all Yotpo features? (translation)

I'm looking to get a client set up with Yotpo on Shopify, but wanted to verify that all Yotpo modules can be translated as it's not clear to me from the articles in the help centre, which address this feature by feature.Are there any current or upcoming modules that were presented at Retain Forward that *will not* be translatable? 🙏 

2
duncan
4 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Vegamour streamlines customer service and loyalty with Gorgias and YotpoCase Study

Gorgias is the #1 rated customer service platform for eCommerce brands, consolidating customer channels into a single dashboard to streamline communication. Vegamour wanted to streamline their customer service operations, and was able to create a seamless pipeline for customer communications with Gorgias and Yotpo.  Challenge Vegan beauty brand Vegamour wanted to streamline their customer service operations, so they could provide better, more comprehensive support to shoppers on their eCommerce site. They selected Gorgias as their helpdesk, and switched from their reviews provider to Yotpo because of its integration with Gorgias and the promise of great flexibility in communicating with customers. They had been looking for a loyalty solution as well, which made Yotpo’s multi- product platform appealing. Solutions Aligned with Gorgias’ integration, Vegamour implemented Yotpo Reviews, making it easier to directly respond to negative reviews and better address customer concerns through on

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Yotpo Team
Community Manager
4 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Legendary Whitetails sees boost in AOV and CVR with Merkle and Yotpo ReviewsCase Study

Merkle is a leading data-driven customer experience agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. Hunting apparel brand Legendary Whitetails enlisted Merkle to help implement a UGC solution, which delivered a higher AOV and conversion with Yotpo.  Challenge Legendary Whitetails enlisted Merkle to help it implement a new ratings, reviews, and user- generated-content solution. The agency recommended Yotpo for better control over review publishing, a more user-friendly interface, and the ability to add a loyalty program. Solutions Merkle completed the project much faster than predicted with support from Yotpo’s technical staff, and was able to deliver product pages with rating and review widgets that load with lighting speed. Yotpo’s easy-to use dashboard for both developers and brands allowed Merkle to enable features and widgets and add styling, while empowering Legendary Whitetails to moderate reviews and other conten

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Yotpo Team
Community Manager
4 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Moustache Republic & Yotpo solutions help Lyres become a global phenomenonCase Study

Non-alcoholic spirit brand Lyres went from a startup to an award-winning global phenomenon after digital commerce partner Moustache Republic implemented Yotpo’s solutions.  Challenge In 2019, Lyres was a new player in the non-alcoholic beverage field. Seeking a rapid deployment of its eCommerce site and global domination of its industry, it turned to Moustache Republic for help. The agency quickly identified and recommended Yotpo’s eCommerce marketing platform as the best enterprise-level suite of solutions for Lyres’ rapid growth ambitions. Solutions  Lyres implemented Yotpo Reviews, Visual UGC, and Loyalty & Referrals to meet their aggressive goals. With a global strategy and a rapid multi-site rollout over the span of just 18 months, Lyres became a true success story.  Results Their products are now sold in 50 countries across multiple channels, including the world’s “Top 50” bars, and Lyres is the most award-winning and widely-distributed nonalcoholic brand in the world. Additi

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Yotpo Team
Community Manager
4 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Mini Case Study | MuteSix finds creative solution to reward Noémie customers with Yotpo Loyalty

MuteSix, a Dentsu company, is an award-winning, full-funnel performance marketing agency creating value for D2C brands with data-driven results at every step of the funnel. Luxury jewelry brand Noémie wanted to increase their rate of repeat shoppers, and MuteSix delivered on their retention goals with Yotpo Loyalty.  Challenge When luxury jewelry brand Noémie came to MuteSix for help increasing their rate of repeat shoppers, they had no loyalty and referral program in place. Like many high-end brands, Noémie typically shied away from traditional promotions. They were eager to find a discount-free solution that would allow them to raise retention while acquiring more conversion-boosting UGC, rather than typical text-only reviews.  Solutions MuteSix offered Noémie a winning solution by combining Yotpo Reviews and Loyalty: rewards for user-generated content that contains photos or video. With loyalty points from UGC, customers are now able to redeem points for cash, which allows them to e

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Yotpo Team
Community Manager
5 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Mini Case Study | Overdose introduces Yotpo to Signet’s tech stack to optimize customer feedback

Overdose is a global, digital commerce anti-agency with enterprise capability and start-up hustle, focused on delivering accelerated results. Industrial supply distributor Signet needed a best-in-class solution for customer feedback, and Overdose delivered with Yotpo Reviews.  Challenge Overdose had been working with Signet, one of Australia’s leading distributors of warehouse consumables and packaging, safety, and cleaning supplies, for many years to create innovative strategies and implement tactics that drive growth.  Solutions For a few years, the Overdose team has worked closely with the Signet team to create strategies and implement tactics that drive the growth. Collecting high-quality customer feedback was a priority for Signet, and after considering multiple providers, both the brand and agency agreed that they needed to include Yotpo in their tech stack as the most robust platform for their business requirements. Overdose integrated Yotpo to Signet’s tech stack, to achieve a

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Yotpo Team
Community Manager
6 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Mini Case Study | Red Van quickly launched Camping World sites using custom Yotpo solutions

Red Van Workshop (RVW) is a Salesforce-certified partner specializing in complex, multi-brand eCommerce solutions for the world’s best brands. Camping World sought out RVW to unify the architecture of its three sites using the agency’s custom Autobahn solution, which integrates directly with Yotpo.  Challenge Camping World and its sister brands, Overton’s and Gander Outdoors, had just completed a migration to the latest version of Salesforce. However, each site was built independent of the other, with an underlying architecture that was fragmented and a front end design that was laden with customizations. Camping World sought out Red Van to help unify the architecture and back end integrations, as well as to allow the brand designers to have flexibility.  Solutions Red Van implemented their Autobahn solution — a lite layer architecture that sits above Salesforce but below any design code — as the base foundation, and Camping World was able to relaunch all three sites in six months. And

140
Yotpo Team
Community Manager
7 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Mini Case Study | Tapcart and Yotpo work together to optimize Upful Blends’ mobile experience

Tapcart is a Shopify Plus certified app that allows retailers of any size to design and launch fully native, codeless mobile apps for their stores quickly and seamlessly. Upful Blends wanted their mobile users to have an easy experience ordering its organic teas and supplements. Tapcart and Yotpo united to build the perfect solution.  Challenge Upful Blends is an African and Afro-Latina-owned brand that creates tea blends and supplements using organic, natural, and ethically grown herbs. With the majority of eCommerce business coming from mobile devices, the company wanted their customers’ mobile experience to be just as seamless as if they were ordering from their personal computer. They looked to Tapcart to make that happen.  Solutions Tapcart implemented Yotpo Reviews into Upful Blends’ app, adding a layer of social proof to product pages to drive conversions, and Yotpo Loyalty to improve customer retention. The brand leverages push notifications to notify customers about double poi

120
Yotpo Team
Community Manager
7 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Mini Case Study | The Stable helps Pit Viper successfully relaunch their storefront with Yotpo solutions

After a successful storefront relaunch, global commerce agency The Stable helped retrosunglasses brand Pit Viper level up their customer acquisition, experience, and lifetime valuewith Yotpo’s full suite of marketing and retention solutions.  Challenge The Stable has been working with retro sunglass brand Pit Viper to grow their business since 2019. Over the years, The Stable has redesigned the brand's online storefront on Shopify, along with providing eCommerce strategy services and multiple media service lines. When The Stable and Pit Viper partnered to redesign the brand’s website, The Stable's developers and UX/UI designers were tasked with creating a new digital experience that accurately captured the brand's unique tone and voice.  Solution Pit Viper signed on with Yotpo for Loyalty, SMS, Visual Marketing, and Reviews as an all-in-one solution for their marketing needs. With the strategic pillars of customer acquisition, customer experience, and lifetime value, The Stable was con

340
Yotpo Team
Community Manager
7 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Mini Case Study | Verbal+Visual’s redesign relied on Yotpo to reward Faherty’s loyal customersCase Study

Verbal+Visual crafts aspirational eCommerce experiences for thoughtful brands that believe in a mission larger than themselves. Verbal+Visual embarked on a full redesign of Faherty’s website, using Yotpo solutions to leverage and grow Faherty’s passionate customer base.  Challenge Verbal+Visual embarked on a full site redesign for family-owned apparel brand Faherty on Shopify Plus in the winter and spring of 2021, working in tandem with the brand’s repositioning to enhance their digital experience. The goal was to create a high-converting site that didn’t feel like a standard eCommerce site, but more like the intersection of a travel blog and a digital product.  Solutions The Yotpo team was integral from the start, helping Verbal+Visual determine how to leverage and grow Faherty’s passionate customer base. The agency used Yotpo Loyalty to power Faherty’s new loyalty and perks program, and leveraged Yotpo Reviews to highlight customer questions that provide more detail to users on buyer

190
Yotpo Team
Community Manager
9 months ago
nzuniga
Employee
nzunigaEmployee
posted in The Yotpo Platform

Yotpo Retention Insights | December edition

Hope you are excited that the Holiday season is in full force! We have some amazing Reviews, Loyalty, and SMS updates for our 3rd CSM Roundup to share with you. Hope you are as thrilled about them as we are! Email Template Editor Beta - beta released! (Reviews Customers Only)Interested in enhancing your automatic review request emails without having to know HTML? Great, let’s enter you into the email template editor beta! Drag and drop functionality: Say goodbye to coding and hello to an intuitive interface where you can drag and drop images, text boxes, buttons, video snippets, and more into your email template. Gorgeous, customizable templates: Never start another email from scratch–instead, choose one of the professionally designed templates in the email template library as your jumping off point. Simplified email editing: Easily edit email copy, images, and more directly into the email template for efficient editing. Instant branding: Apply your brand logo, colors, and more w

0
nzuniga
Employee
9 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Yotpo Platform Feature List

Yotpo Platform Feature ListGet more from your eCommerce marketing, with connected solutions that maximize the value of your customers  ReviewsCollect and display customer content using the power of AI Collect Migrate Existing Reviews Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content   Email + SMS Review Requests Collect reviews by text message and email requests   Email Reminders + Sequencing Collect more content with automatic review request email reminders   Collect Product Reviews Collect, moderate, and showcase product reviews at scale with AI-powered emails and widgets   Collect Site Reviews Collect feedback from shoppers about their experience with your brand's site and services   2-in-1 Review Requests Generate site reviews by inviting your customers to write a site review after they submit their product review   Multi-Product Review Requests Set the maximum number of emails and their intervals, that a customer will receive for a purchase

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Yotpo Team
Community Manager
9 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

SMS Feature List

 SMS Feature ListEngage your shoppers with high-converting mobile experiences  Usage FeaturesCampaigns & Automations Automatically engage customers with welcome messages, abandoned cart reminders, post-purchase cross-sells, and more   Flow Builder Use triggered messages for every step of the customer journey. Choose from a library of 40+ SMS flows and tailor them to fit your brand voice   Chat Two-Way Conversation Use the in-app SMS chat to interact with shoppers in real time. Integrate with your help desk to streamline support and boost customer engagement   Full Suite of SMS Subscribers Tools Maximize subscriber growth with 8+ tools such as pop-ups, checkout opt-in, social opt-in, QR codes and keywords (first keyword free, additional keywords are $10 each)   On-Demand Messaging Templates Library Launch personalized SMS messages around key marketing dates, sales, product launches, and more in just a few clicks Other FeaturesFull Integrations Suite Connect with the rest of your tec

570
Yotpo Team
Community Manager
9 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Visual UGC Feature List

 Visual UGC Feature ListShowcase customer photos and videos across the buyer journey  CollectTotal Pictures: Unlimited Curate from my Instagram posts Curate from #hashtag Curate from @mentions / tags Photos from Reviews Automatic Permission Request Upload Own Photos Upload Photo on-site Video Curation Videos from Reviews Upload Video Onsite AI Product Tagging AI Image Filter Manual Permission Request Display# Galleries: Unlimited Shoppable Instagram Layouts: Carousel, Grid, Collage Shop Now Button Add to Cart Button AI-assisted Tagging Share Visuals Across Groups of Related Products Advanced CSS Editor Program DesignDomains Included: 1 Automatically Sync Instagram photos Multi-domain Support Multi-language Review Requests Multi-store Management Reporting & AnalyticsROI Dashboard Engagement Dashboard Gallery & Picture Analytics Strategy and supportEmail Support Live Chat  Onboarding Manager Customer Success Manager Account Manager IntegrationsShare Visuals to Facebook and Twitte

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Yotpo Team
Community Manager
9 months ago
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