Loyalty Feature List
Create custom-tailored loyalty and referral programs
Campaigns: Purchases
- Points for Purchases
Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote
- Refer a Friend
The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.
- Points for Photo and Video Reviews
Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts
- Goal Spend
Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing
- Punch Card
Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases
- Points for Subscription Purchases
Award points for joining your Subscription program
Campaigns: Account
- Create Account
Convert site visitors into leads by rewarding them as soon as they create a store account
- Happy Birthday
Increase loyalty and strengthen customer bonds by giving the shoppers a special birthday reward
- Happy Anniversary
Add a personal touch to your loyalty program by giving shoppers a special gift for their anniversary or for celebrating the date they joined the loyalty program
Campaigns: Social
- Facebook Share
Maximize your brand's social media exposure by rewarding customers for sharing Facebook posts
- Page Visit
Drive traffic to specific pages by incentivizing customers for each unique visit
- Twitter Follow, Tweet, & Retweet
Reward customers for tweeting, retweeting, or following your brand on Twitter
- Sign up for SMS
Reward customers for subscribing to your SMS list
- Read Content
Encourage shoppers to read blogs, newsletters, etc., and answer related questions to earn rewards
- Points for Donations
Reward customers for participating in your donation campaign
Campaigns: Advanced Settings
- Reward for Custom Actions
Encourage shoppers to read blogs, newsletters, etc., and answer related questions to earn rewards
- Restrict to Certain Items
Exclude products from your loyalty program so that customers won't get points for purchasing these products
- Restrict to Product Collections
Exclude product collections from your loyalty program so that customers won't get points for purchasing items from these collections
Redemptions
- $ off points (set values) & off points (variable values)
Let customers redeem their points for rewards
- Redeem: Free Shipping
Reward shoppers with a free shipping perk
- Redeem: Free Product
Allow shoppers to redeem points for a free product
- Redeem: Custom Reward
Create reward options that go beyond discounts and store credit. You can offer things such as unique experiences or donations to charities
- Redeem: Custom Coupons
Reward your customers with coupon codes outside of your shop. This is a useful tool when you wish to reward customers with coupons that will be applied on a platform or 3rd party app
- Gift Cards
Reward your customers with a gift card they can share with friends or use on your store in their next purchase
Display
- Drag and Drop Rewards Page Builder
Our intuitive drag-and-drop modules allow you to quickly launch — no coding or website development required
- Redeem: Points at Check-out
Increase conversion with an uninterrupted checkout experience by allowing shoppers to redeem at checkout
- Advanced CSS Editor
Apply your own custom CSS edits to achieve a Rewards Page design that's truly native to your site and brand
Program design
- User Management
- Fraud Prevention
Robust prevention to avoid referral misuse by automatically blocking referrals based on user agent, IP address, billing address, and more
- Points Expiration
Increase redemption rates by setting a timeframe for unused points to expire '
- VIP Tiers
Motivate your shoppers to engage more meaningfully with your brand by building a custom VIP Tier loyalty program. Boost customer engagement, retention, and overall customer lifetime value
- Paid Memberships
Encourage shoppers to purchase access to exclusive benefits to bump revenue and increase customer lifetime value
- Include/Exclude Customers in Program
Manually add or remove a customer from your Loyalty and Referral program
- Include/Exclude Products in Program
Manually add or remove a product from your Loyalty and Referral program
- Multi Currency
Implementing multi-currency allows you to display your Loyalty & Referrals program in the shopper’s chosen currency
- Multi Store
If you are a merchant with multiple stores, you can set your loyalty program to share your customers’ points across all of them. This means your customers can use the points they earned in all of your stores combined and redeem them for rewards in any one of your stores
Reporting and Analytics
- ROI Dashboard
Gain valuable insights into the value of your Loyalty & Referral program and leverage real-time data to gauge ROI and understand, optimize, and improve your program
- Loyalty Performance
Gain valuable insights into the performance of your customer loyalty program and leverage real-time data to gauge ROI and understand, optimize, and improve your program
- Referral Performance
Examine how well your referral program is performing in terms of engagement and revenue
- Customer Report
Export your customers to a CSV file. The file will include the customers' email address, first name, last name, current points balance, and a referral link for each customer
- VIP Tier Performance
Understand the value generated by the VIP Tiers. Understand how many users engage with the tiers and gain valuable insights into the performance of your customer loyalty program
Strategy and Support
- Yotpo Academy
Get access to educational content by Yotpo
- Email Support
Our knowledgable support team is available to answer questions and resolve any issues
- 24/7 Chat Support
Get instant help anytime you need it with our live chat support
- Onboarding Manager
Pre-deployment, you’ll work closely with one of our Onboarding Experts who will set you up for success
- Templated Emails: Build Awareness
Pre-build and fully customizable email templates for building awareness about your loyalty & referrals program
- Templated Emails: Campaigns
Pre-build and fully customizable email templates for your loyalty and referrals campaigns
- Templated Campaign Calendar
- Segmentation: Create audiences
Build exclusive promotions for a selected group of shoppers with audience based campaigns
- Campaign Scheduling
Schedule point promotions well in advance to maximize your program's efficiency
- Customer Success Manager
Get the most out of Yotpo features with a dedicated account representative committed to your success
- Account Manager
Integrations
- Yotpo Native Email
- Send Emails via ESP Provider
Integrate your ESP with Yotpo to send all your Loyalty & Referrals emails through your preferred email solution
- Shopify POS
Enroll customers, track point balances, and apply discounts to the checkout cart during in-person transactions on Shopify POS. Create a rewards program that works seamlessly everywhere
- Recharge Integration
Seamlessly integrate Recharge with Yotpo Loyalty & Referrals to generate coupon codes that can be applied to the ReCharge checkout
- Shopping Gives
Integrate your ESP with Yotpo to send all your Loyalty & Referrals emails through your preferred email solution
- Integrate via API & Webhooks
Integrate any app by using webhooks
- Ordergroove Integration
Allow subscribers to accumulate points on subscription purchases, offer special rewards for reaching subscription milestones and redeem points for discounts on both first purchases made via your shop’s checkout and recurring purchases via Ordergroove
- Salesforce Marketing Cloud
Automatically sync program-related data with your Marketing Cloud account