Overdose is a global, digital commerce anti-agency with enterprise capability and start-up hustle, focused on delivering accelerated results. Industrial supply distributor Signet needed a best-in-class solution for customer feedback, and Overdose delivered with Yotpo Reviews.

Challenge

Overdose had been working with Signet, one of Australia’s leading distributors of warehouse consumables and packaging, safety, and cleaning supplies, for many years to create innovative strategies and implement tactics that drive growth.

Solutions

For a few years, the Overdose team has worked closely with the Signet team to create strategies and implement tactics that drive the growth. Collecting high-quality customer feedback was a priority for Signet, and after considering multiple providers, both the brand and agency agreed that they needed to include Yotpo in their tech stack as the most robust platform for their business requirements. Overdose integrated Yotpo to Signet’s tech stack, to achieve a strong performance marketing service delivery and a "strive for more" SEO delivery.

Results

Since implementing Yotpo Reviews, Signet has collected 3,000+ reviews with an average star rating of 4.38, with 76% of the reviews being 5 stars. In terms of on-site engagement with Yotpo reviews, Signet has seen:

• More than 15% of users engaging with a Yotpo review asset and a 10.7% conversion rate
• In just 30 days, visitors who engaged with on-site Yotpo Reviews were seen to show
• 20.2% engagement - which generated $122k in sales.