Reviews Feature List
Collect and display customer content using the power of AI
Collect
- Migrate Existing Reviews
Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content
- Email + SMS Review Requests
Collect reviews by text message and email requests
- Email Reminders + Sequencing
Collect more content with automatic review request email reminders
- Collect Product Reviews
Collect, moderate, and showcase product reviews at scale with AI-powered emails and widgets
- Collect Site Reviews
Collect feedback from shoppers about their experience with your brand's site and services
- 2-in-1 Review Requests
Generate site reviews by inviting your customers to write a site review after they submit their product review
- Multi-Product Review Requests
Set the maximum number of emails and their intervals, that a customer will receive for a purchase comprised of multiple products
- Coupon Incentives
Collect more reviews and boost retention with coupon incentives for writing reviews and sharing them on social
- Manual Review Requests
Improve review coverage by reaching out to past buyers and requesting reviews
- Custom Questions
Add product and/or customer-related questions when asking for product reviews
- Email HTML Editor
Make advanced HTML edits to your review request emails and landing pages
Display
- Text in Reviews
- Photos in Reviews
Seamlessly collect and display customer photos to boost buyer confidence with visual social proof
- Videos in Reviews
Seamlessly collect and display customer videos to boost buyer confidence with visual social proof
- Fonts & Colors
Change the Reviews widget font and colors to match the look and feel of your store.
- Page Layout Templates
- Star Ratings
Increase CTR by displaying star ratings on products, categories, and homepages
- Reviews Badge
Display your store's aggregated star rating with a badge designed to boost shopper confidence
- Star Distribution
Earn buyer trust at a glance with a distribution of your reviews according to a star rating
- Reviews Carousel
Feature your favourite reviews in a sleek carousel on your homepage, checkout page, or other key conversion points
Moderate
- Publish, Reject & Escalate Reviews
Use the moderation console to select reviews for publication on your site, reject and escalate reviews that contain content requiring further attention
- Sentiment + Profanity Filters
Automatically filter out profanity and stop explicit language from making its way to your site
- Respond to Reviews Publicly and Privately
- Advanced Auto Publish
Let our AI algorithm do the heavy-lifting and auto-publish reviews to your site based on star rating and review sentiment
- Share Reviews to Social Platforms/Pages
Build brand trust by automatically pushing top reviews to your Facebook & Twitter pages
- Share Reviews Across Groups of Related Products
Share reviews across groups of related products, bundles, and product variants to increase review coverage
- Reviews Tagging
Categorize and organize your reviews by manually adding tags
- Community Q&A moderation
Increase average order value by promoting top-rated products in a dynamic on-site widget
- Share Reviews Across Domains/Sites
- Help Desk Moderation
Collect and moderate customer service reviews from popular help desk solutions like Zendesk, Freshdesk, and more
Organize
- Basic Filters
Always enabled filter to sort by Star Rating, by Review Type, and by Metadata, and four optional - by Star Distribution, by Text Search, by Topic, and by Custom Fields
- Reviews Sorting
Advanced reviews sorting makes it easy to select the order of reviews shown in your on-site widget
- Star Distribution Filters
Earn buyer trust at a glance with a distribution of your reviews according to star rating
- Custom Search
Optimize
- Reviews Page
A dedicated page for all your site and product reviews
- SEO Crawl-able
Boost your presence on Google by showcasing reviews on a crawlable dedicated page
- Google Rich Snippets
Attract organic Google traffic by displaying star ratings and reviews in search results
- Google Seller Ratings
Boost Google Ads campaign performance by showcasing star ratings in Google Ads
- Convert Between Product and Site Reviews
Publishing product reviews as site reviews is an excellent way to meet Google's criteria for Google seller ratings
- Google Shopping Ads
Earn buyer trust and increase CTR with star ratings and reviews in Google Shopping Ads
- Facebook & Instagram Stores
Syndicate your reviews on Facebook & Instagram Shops, helping you reach new shoppers on more channels.
Personalize *Smart Features Powered by AI*
- Promote Products for Cross-sell
Increase average order value by promoting top-rated products in a dynamic on-site widget
- Highlight top Reviews: Powered by AI
Powered by AI, Review Highlights showcases high-converting snippets from top product reviews
- Smart Filters: AI Topic Filters
Leverage Yotpo's smart topics algorithm to automatically scan and identify topics that are most often mentioned in published reviews
- Smart Prompts
Encourage customers to write detailed reviews by suggesting relevant, AI-powered review topics.
Program Design
- Domains Included
- Email Blocklist
Keep spam at a minimum with the ability to exclude specific customers from receiving review request emails
- Product Blocklist
Stay in control of your content by temporarily or permanently excluding products from review collection emails and distribution channels
- Remove Yotpo Branding
- Multi-domain Support
- Multi-language Review Requests
Reporting and Analytics
- Reviews Dashboard
Make data-driven decisions with our Reviews, Emails, Photos, and Conversion dashboards
- Email Analytics Dashboard
- Export Reviews
- Insights Dashboard
Analyze customer feedback at scale and gain actionable insights using sentiment analysis and natural language processing technology
Strategy and Support
- Email Support
Our knowledgable support team is available to answer questions and resolve any issues
- Live Chat
Get instant help anytime you need it with our live chat support
- Onboarding Manager
Get up and running quickly via a live call with a dedicated specialist to optimize your Yotpo features and ensure a smooth onboarding
- Customer Success Manager
Get the most out of Yotpo features with a dedicated account representative committed to your success
- Account Manager
- Enterprise Account Manager
Integrations
- Drip
The integration between Yotpo and Drip enables you to automate your email review follow-up strategy
- Omnisend
Leverage powerful review data to create hyper targeted and high-converting campaigns, across all the channels your customers use most
- Listrak
Fueled by AI, machine learning, and predictive analytics, Listrak helps you unlock the power of your customer data to create personalized 1:1 interactions
- Fresh Relevance
This integration makes it easy to provide a more relevant shopping experience and increase conversions by combining cross-channel personalization with authentic social proof
- Klaviyo Integration
Enrich your email campaigns with reviews and trigger converting campaigns based on reviewer data
- Helpdesk
Handle the reviews and Q&A more efficiently by integrating your existing Help Desk system and leveraging existing channels of communication
- Integrate via API & Webhooks