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Reviews Feature List
Collect and display customer content using the power of AI
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Collect
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- Migrate Existing Reviews
Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content
 - Email + SMS Review Requests
Collect reviews by text message and email requests
 - Email Reminders + Sequencing
Collect more content with automatic review request email reminders
 - Collect Product Reviews
Collect, moderate, and showcase product reviews at scale with AI-powered emails and widgets
 - Collect Site Reviews
Collect feedback from shoppers about their experience with your brand's site and services
 - 2-in-1 Review Requests
Generate site reviews by inviting your customers to write a site review after they submit their product review
 - Multi-Product Review Requests
Set the maximum number of emails and their intervals, that a customer will receive for a purchase comprised of multiple products
 - Coupon Incentives
Collect more reviews and boost retention with coupon incentives for writing reviews and sharing them on social
 - Manual Review Requests
Improve review coverage by reaching out to past buyers and requesting reviews
 - Custom Questions
Add product and/or customer-related questions when asking for product reviews
 - Email HTML Editor
Make advanced HTML edits to your review request emails and landing pages
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Display
- Text in Reviews
 - Photos in Reviews
Seamlessly collect and display customer photos to boost buyer confidence with visual social proof
 - Videos in Reviews
Seamlessly collect and display customer videos to boost buyer confidence with visual social proof
 - Fonts & Colors
Change the Reviews widget font and colors to match the look and feel of your store.
 - Page Layout Templates
 - Star Ratings
Increase CTR by displaying star ratings on products, categories, and homepages
 - Reviews Badge
Display your store's aggregated star rating with a badge designed to boost shopper confidence
 - Star Distribution
Earn buyer trust at a glance with a distribution of your reviews according to a star rating
 - Reviews Carousel
​​​​​​Feature your favourite reviews in a sleek carousel on your homepage, checkout page, or other key conversion points
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Moderate
- Publish, Reject & Escalate Reviews
Use the moderation console to select reviews for publication on your site, reject and escalate reviews that contain content requiring further attention
 - Sentiment + Profanity Filters
Automatically filter out profanity and stop explicit language from making its way to your site
 - Respond to Reviews Publicly and Privately
 - Advanced Auto Publish
Let our AI algorithm do the heavy-lifting and auto-publish reviews to your site based on star rating and review sentiment
 - Share Reviews to Social Platforms/Pages
Build brand trust by automatically pushing top reviews to your Facebook & Twitter pages
 - Share Reviews Across Groups of Related Products
Share reviews across groups of related products, bundles, and product variants to increase review coverage
 - Reviews Tagging
Categorize and organize your reviews by manually adding tags
 - Community Q&A moderation
Increase average order value by promoting top-rated products in a dynamic on-site widgetÂ
 - Share Reviews Across Domains/Sites
 - Help Desk Moderation
​​​​​​Collect and moderate customer service reviews from popular help desk solutions like Zendesk, Freshdesk, and more
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Organize
- Basic Filters
Always enabled filter to sort by Star Rating, by Review Type, and by Metadata, and four optional - by Star Distribution, by Text Search, by Topic, and by Custom Fields
 - Reviews Sorting
Advanced reviews sorting makes it easy to select the order of reviews shown in your on-site widget
 - Star Distribution Filters
Earn buyer trust at a glance with a distribution of your reviews according to star rating
 - Custom Search
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Optimize
- Reviews Page
A dedicated page for all your site and product reviews
 - SEO Crawl-able
Boost your presence on Google by showcasing reviews on a crawlable dedicated page
 - Google Rich Snippets
Attract organic Google traffic by displaying star ratings and reviews in search results
 - Google Seller Ratings
Boost Google Ads campaign performance by showcasing star ratings in Google Ads
 - Convert Between Product and Site Reviews
Publishing product reviews as site reviews is an excellent way to meet Google's criteria for Google seller ratings
 - Google Shopping Ads
Earn buyer trust and increase CTR with star ratings and reviews in Google Shopping Ads
 - Facebook & Instagram Stores
Syndicate your reviews on Facebook & Instagram Shops, helping you reach new shoppers on more channels.
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Personalize *Smart Features Powered by AI*
- Promote Products for Cross-sell
Increase average order value by promoting top-rated products in a dynamic on-site widget
 - Highlight top Reviews: Powered by AI
Powered by AI, Review Highlights showcases high-converting snippets from top product reviews
 - Smart Filters: AI Topic Filters
Leverage Yotpo's smart topics algorithm to automatically scan and identify topics that are most often mentioned in published reviews
 - Smart Prompts
Encourage customers to write detailed reviews by suggesting relevant, AI-powered review topics.
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Program Design
- Domains Included
 - Email Blocklist
Keep spam at a minimum with the ability to exclude specific customers from receiving review request emails
 - Product Blocklist
Stay in control of your content by temporarily or permanently excluding products from review collection emails and distribution channels
 - Remove Yotpo Branding
 - Multi-domain Support
 - Multi-language Review Requests
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Reporting and Analytics
- Reviews Dashboard
Make data-driven decisions with our Reviews, Emails, Photos, and Conversion dashboards
 - Email Analytics Dashboard
 - Export Reviews
 - Insights Dashboard
Analyze customer feedback at scale and gain actionable insights using sentiment analysis and natural language processing technology
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Strategy and Support
- Email Support
Our knowledgable support team is available to answer questions and resolve any issues
 - Live Chat
Get instant help anytime you need it with our live chat support
 - Onboarding Manager
Get up and running quickly via a live call with a dedicated specialist to optimize your Yotpo features and ensure a smooth onboarding
 - Customer Success Manager
Get the most out of Yotpo features with a dedicated account representative committed to your success
 - Account Manager
 - Enterprise Account Manager
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Integrations
- Drip
The integration between Yotpo and Drip enables you to automate your email review follow-up strategy
 - Omnisend
Leverage powerful review data to create hyper targeted and high-converting campaigns, across all the channels your customers use most
 - Listrak
Fueled by AI, machine learning, and predictive analytics, Listrak helps you unlock the power of your customer data to create personalized 1:1 interactions
 - Fresh Relevance
This integration makes it easy to provide a more relevant shopping experience and increase conversions by combining cross-channel personalization with authentic social proof
 - Klaviyo Integration
Enrich your email campaigns with reviews and trigger converting campaigns based on reviewer data
 - Helpdesk
Handle the reviews and Q&A more efficiently by integrating your existing Help Desk system and leveraging existing channels of communication
 - Integrate via API & Webhooks
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