Reviews Feature List

Reviews Feature List
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Reviews Feature List

Collect and display customer content using the power of AI





  • Migrate Existing Reviews
    Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content
  • Email + SMS Review Requests
    Collect reviews by text message and email requests
  • Email Reminders + Sequencing
    Collect more content with automatic review request email reminders
  • Collect Product Reviews
    Collect, moderate, and showcase product reviews at scale with AI-powered emails and widgets
  • Collect Site Reviews
    Collect feedback from shoppers about their experience with your brand's site and services
  • 2-in-1 Review Requests
    Generate site reviews by inviting your customers to write a site review after they submit their product review
  • Multi-Product Review Requests
    Set the maximum number of emails and their intervals, that a customer will receive for a purchase comprised of multiple products
  • Coupon Incentives
    Collect more reviews and boost retention with coupon incentives for writing reviews and sharing them on social
  • Manual Review Requests
    Improve review coverage by reaching out to past buyers and requesting reviews
  • Custom Questions
    Add product and/or customer-related questions when asking for product reviews
  • Email HTML Editor
    Make advanced HTML edits to your review request emails and landing pages



  • Text in Reviews
  • Photos in Reviews
    Seamlessly collect and display customer photos to boost buyer confidence with visual social proof
  • Videos in Reviews
    Seamlessly collect and display customer videos to boost buyer confidence with visual social proof
  • Fonts & Colors
    Change the Reviews widget font and colors to match the look and feel of your store.
  • Page Layout Templates
  • Star Ratings
    Increase CTR by displaying star ratings on products, categories, and homepages
  • Reviews Badge
    Display your store's aggregated star rating with a badge designed to boost shopper confidence
  • Star Distribution
    Earn buyer trust at a glance with a distribution of your reviews according to a star rating
  • Reviews Carousel
    ​​​​​​Feature your favourite reviews in a sleek carousel on your homepage, checkout page, or other key conversion points



  • Publish, Reject & Escalate Reviews
    Use the moderation console to select reviews for publication on your site, reject and escalate reviews that contain content requiring further attention
  • Sentiment + Profanity Filters
    Automatically filter out profanity and stop explicit language from making its way to your site
  • Respond to Reviews Publicly and Privately
  • Advanced Auto Publish
    Let our AI algorithm do the heavy-lifting and auto-publish reviews to your site based on star rating and review sentiment
  • Share Reviews to Social Platforms/Pages
    Build brand trust by automatically pushing top reviews to your Facebook & Twitter pages
  • Share Reviews Across Groups of Related Products
    Share reviews across groups of related products, bundles, and product variants to increase review coverage
  • Reviews Tagging
    Categorize and organize your reviews by manually adding tags
  • Community Q&A moderation
    Increase average order value by promoting top-rated products in a dynamic on-site widget 
  • Share Reviews Across Domains/Sites
  • Help Desk Moderation
    ​​​​​​Collect and moderate customer service reviews from popular help desk solutions like Zendesk, Freshdesk, and more



  • Basic Filters
    Always enabled filter to sort by Star Rating, by Review Type, and by Metadata, and four optional - by Star Distribution, by Text Search, by Topic, and by Custom Fields
  • Reviews Sorting
    Advanced reviews sorting makes it easy to select the order of reviews shown in your on-site widget
  • Star Distribution Filters
    Earn buyer trust at a glance with a distribution of your reviews according to star rating
  • Custom Search



  • Reviews Page
    A dedicated page for all your site and product reviews
  • SEO Crawl-able
    Boost your presence on Google by showcasing reviews on a crawlable dedicated page
  • Google Rich Snippets
    Attract organic Google traffic by displaying star ratings and reviews in search results
  • Google Seller Ratings
    Boost Google Ads campaign performance by showcasing star ratings in Google Ads
  • Convert Between Product and Site Reviews
    Publishing product reviews as site reviews is an excellent way to meet Google's criteria for Google seller ratings
  • Google Shopping Ads
    Earn buyer trust and increase CTR with star ratings and reviews in Google Shopping Ads
  • Facebook & Instagram Stores
    Syndicate your reviews on Facebook & Instagram Shops, helping you reach new shoppers on more channels.


Personalize *Smart Features Powered by AI*

  • Promote Products for Cross-sell
    Increase average order value by promoting top-rated products in a dynamic on-site widget
  • Highlight top Reviews: Powered by AI
    Powered by AI, Review Highlights showcases high-converting snippets from top product reviews
  • Smart Filters: AI Topic Filters
    Leverage Yotpo's smart topics algorithm to automatically scan and identify topics that are most often mentioned in published reviews
  • Smart Prompts
    Encourage customers to write detailed reviews by suggesting relevant, AI-powered review topics.


Program Design

  • Domains Included
  • Email Blocklist
    Keep spam at a minimum with the ability to exclude specific customers from receiving review request emails
  • Product Blocklist
    Stay in control of your content by temporarily or permanently excluding products from review collection emails and distribution channels
  • Remove Yotpo Branding
  • Multi-domain Support
  • Multi-language Review Requests


Reporting and Analytics

  • Reviews Dashboard
    Make data-driven decisions with our Reviews, Emails, Photos, and Conversion dashboards
  • Email Analytics Dashboard
  • Export Reviews
  • Insights Dashboard
    Analyze customer feedback at scale and gain actionable insights using sentiment analysis and natural language processing technology


Strategy and Support

  • Email Support
    Our knowledgable support team is available to answer questions and resolve any issues
  • Live Chat
    Get instant help anytime you need it with our live chat support
  • Onboarding Manager
    Get up and running quickly via a live call with a dedicated specialist to optimize your Yotpo features and ensure a smooth onboarding
  • Customer Success Manager
    Get the most out of Yotpo features with a dedicated account representative committed to your success
  • Account Manager
  • Enterprise Account Manager



  • Drip
    The integration between Yotpo and Drip enables you to automate your email review follow-up strategy
  • Omnisend
    Leverage powerful review data to create hyper targeted and high-converting campaigns, across all the channels your customers use most
  • Listrak
    Fueled by AI, machine learning, and predictive analytics, Listrak helps you unlock the power of your customer data to create personalized 1:1 interactions
  • Fresh Relevance
    This integration makes it easy to provide a more relevant shopping experience and increase conversions by combining cross-channel personalization with authentic social proof
  • Klaviyo Integration
    Enrich your email campaigns with reviews and trigger converting campaigns based on reviewer data
  • Helpdesk
    Handle the reviews and Q&A more efficiently by integrating your existing Help Desk system and leveraging existing channels of communication
  • Integrate via API & Webhooks






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