Gorgias is the #1 rated customer service platform for eCommerce brands, consolidating customer channels into a single dashboard to streamline communication. Vegamour wanted to streamline their customer service operations, and was able to create a seamless pipeline for customer communications with Gorgias and Yotpo.
 

Challenge

Vegan beauty brand Vegamour wanted to streamline their customer service operations, so they could provide better, more comprehensive support to shoppers on their eCommerce site. They selected Gorgias as their helpdesk, and switched from their reviews provider to Yotpo because of its integration with Gorgias and the promise of great flexibility in communicating with customers. They had been looking for a loyalty solution as well, which made Yotpo’s multi- product platform appealing.

Solutions

Aligned with Gorgias’ integration, Vegamour implemented Yotpo Reviews, making it easier to directly respond to negative reviews and better address customer concerns through one support channel. With the Yotpo Loyalty integration, the brand was able to funnel customers from their helpdesk into their rewards program, growing membership and retention.