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Yotpo app causes large HTML size?


Hi Team!

 

Since moving from our old review app to Yotpo, my web developer and SEO manager have noticed that our site can not be crawled by semrush due to a large HTML file. Digging deeper, they found the issue being caused by the Yotpo app. Has anyone had the same experiences? 

 

 

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Best answer by lstack 22 January 2024, 18:16

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Hi @KristinaNZ ! Can you please let me know if you’ve reached out to our support team about this? If so, I can help to flag the case. 

No not yet. My experiences with the Yotpo customer service are rather poor. I am mostly being told that they can not do things and I need to reach out to a Dev (for example adding the star symbols into my cart drawer). It took me weeks to set it up correctly as the customer service can take up to 5 days to follow up on requests. But I guess I have no other option but to reach out ;). 

Userlevel 3
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sorry to hear that @KristinaNZ! I will personally flag this issue to our support team - can you please DM me the email address associated with your Yotpo account? 

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I am experiencing the same issue. I just made a post about it, then I found this post.
 


Here’s the link to my report » https://pagespeed.web.dev/analysis/https-metals4uonline-com/j4ax3rdrks?form_factor=mobile

Userlevel 3
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@KristinaNZ to solve this, our team suggests switching from V2 to V3 widgets. here is all the info you need to make that switch: https://support.yotpo.com/docs/widgets-30

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I am already using the V3 widget as you can see in my source code

view-source:https://www.metals4uonline.com
 

Userlevel 3
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Gotcha @metals4uonline - please submit a support ticket and share the # with me so I can help to flag it for our team. 

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