Hi @KristinaNZ ! Can you please let me know if you’ve reached out to our support team about this? If so, I can help to flag the case. 

No not yet. My experiences with the Yotpo customer service are rather poor. I am mostly being told that they can not do things and I need to reach out to a Dev (for example adding the star symbols into my cart drawer). It took me weeks to set it up correctly as the customer service can take up to 5 days to follow up on requests. But I guess I have no other option but to reach out . 

sorry to hear that @KristinaNZ! I will personally flag this issue to our support team - can you please DM me the email address associated with your Yotpo account? 

I am experiencing the same issue. I just made a post about it, then I found this post.
 

Here’s the link to my report » https://pagespeed.web.dev/analysis/https-metals4uonline-com/j4ax3rdrks?form_factor=mobile

@KristinaNZ to solve this, our team suggests switching from V2 to V3 widgets. here is all the info you need to make that switch: https://support.yotpo.com/docs/widgets-30

I am already using the V3 widget as you can see in my source code

view-source:https://www.metals4uonline.com
 

Gotcha @metals4uonline - please submit a support ticket and share the # with me so I can help to flag it for our team.