Yotpo Platform Feature List

• Points for Purchases
  Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote
   
• Refer a Friend
  The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development. 
   
• Points for Photo and Video Reviews
  Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts
   
• Goal Spend
  Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing
   
• Punch Card
  Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases
   
• Points for Subscription Purchases
  Award points for joining your Subscription program

• Create Account
  Convert site visitors into leads by rewarding them as soon as they create a store account
   
• Happy Birthday
  Increase loyalty and strengthen customer bonds by giving the shoppers a special birthday reward
   
• Happy Anniversary
  Add a personal touch to your loyalty program by giving shoppers a special gift for their anniversary or for celebrating the date they joined the loyalty program

• Facebook Share
  Maximize your brand's social media exposure by rewarding customers for sharing Facebook posts
   
• Page Visit
  Drive traffic to specific pages by incentivizing customers for each unique visit
   
• Twitter Follow, Tweet, & Retweet
  Reward customers for tweeting, retweeting, or following your brand on Twitter
   
• Sign up for SMS
  Reward customers for subscribing to your SMS list
   
• Read Content
  Encourage shoppers to read blogs, newsletters, etc., and answer related questions to earn rewards
   
• Points for Donations
  Reward customers for participating in your donation campaign
   

• Reward for Custom Actions
  Encourage shoppers to read blogs, newsletters, etc., and answer related questions to earn rewards
   
• Restrict to Certain Items
  Exclude products from your loyalty program so that customers won't get points for purchasing these products
   
• Restrict to Product Collections
  Exclude product collections from your loyalty program so that customers won't get points for purchasing items from these collections

• $ off points (set values) & off points (variable values)
  Let customers redeem their points for rewards
   
• Redeem: Free Shipping
  Reward shoppers with a free shipping perk
   
• Redeem: Free Product
  Allow shoppers to redeem points for a free product
   
• Redeem: Custom Reward
  Create reward options that go beyond discounts and store credit. You can offer things such as unique experiences or donations to charities
   
• Redeem: Custom Coupons
  Reward your customers with coupon codes outside of your shop. This is a useful tool when you wish to reward customers with coupons that will be applied on a platform or 3rd party app
   
• Gift Cards
  Reward your customers with a gift card they can share with friends or use on your store in their next purchase 

• Drag and Drop Rewards Page Builder
  Our intuitive drag-and-drop modules allow you to quickly launch — no coding or website development required
   
• Redeem: Points at Check-out
  Increase conversion with an uninterrupted checkout experience by allowing shoppers to redeem at checkout
   
• Advanced CSS Editor
  Apply your own custom CSS edits to achieve a Rewards Page design that's truly native to your site and brand
   

• User Management
   
• Fraud Prevention
  Robust prevention to avoid referral misuse by automatically blocking referrals based on user agent, IP address, billing address, and more
   
• Points Expiration
  Increase redemption rates by setting a timeframe for unused points to expire '
   
• VIP Tiers
  Motivate your shoppers to engage more meaningfully with your brand by building a custom VIP Tier loyalty program. Boost customer engagement, retention, and overall customer lifetime value
   
• Paid Memberships
  Encourage shoppers to purchase access to exclusive benefits to bump revenue and increase customer lifetime value
   
• Include/Exclude Customers in Program

  Manually add or remove a customer from your Loyalty and Referral program

• Include/Exclude Products in Program
  Manually add or remove a product from your Loyalty and Referral program
   
• Multi Currency
  Implementing multi-currency allows you to display your Loyalty & Referrals program in the shopper’s chosen currency
   
• Multi Store
  If you are a merchant with multiple stores, you can set your loyalty program to share your customers’ points across all of them. This means your customers can use the points they earned in all of your stores combined and redeem them for rewards in any one of your stores

• ROI Dashboard
  Gain valuable insights into the value of your Loyalty & Referral program and leverage real-time data to gauge ROI and understand, optimize, and improve your program
   
• Loyalty Performance
  Gain valuable insights into the performance of your customer loyalty program and leverage real-time data to gauge ROI and understand, optimize, and improve your program
   
• Referral Performance
  Examine how well your referral program is performing in terms of engagement and revenue
   
• Customer Report
  Export your customers to a CSV file. The file will include the customers' email address, first name, last name, current points balance, and a referral link for each customer
   
• VIP Tier Performance
  Understand the value generated by the VIP Tiers. Understand how many users engage with the tiers and gain valuable insights into the performance of your customer loyalty program

• Yotpo Academy
  Get access to educational content by Yotpo
   
• Email Support
  Our knowledgable support team is available to answer questions and resolve any issues
   
• 24/7 Chat Support
  Get instant help anytime you need it with our live chat support
   
• Onboarding Manager
  Pre-deployment, you’ll work closely with one of our Onboarding Experts who will set you up for success
   
• Templated Emails: Build Awareness
  Pre-build and fully customizable email templates for building awareness about your loyalty & referrals program
   
• Templated Emails: Campaigns
  Pre-build and fully customizable email templates for your loyalty and referrals campaigns
   
• Templated Campaign Calendar
   
• Segmentation: Create audiences
  Build exclusive promotions for a selected group of shoppers with audience based campaigns
   
• Campaign Scheduling
  Schedule point promotions well in advance to maximize your program's efficiency
   
• Customer Success Manager
  Get the most out of Yotpo features with a dedicated account representative committed to your success
   
• Account Manager

• Yotpo Native Email
   
• Send Emails via ESP Provider
  Integrate your ESP with Yotpo to send all your Loyalty & Referrals emails through your preferred email solution
   
• Shopify POS
  Enroll customers, track point balances, and apply discounts to the checkout cart during in-person transactions on Shopify POS. Create a rewards program that works seamlessly everywhere
   
• Recharge Integration
  Seamlessly integrate Recharge with Yotpo Loyalty & Referrals to generate coupon codes that can be applied to the ReCharge checkout
   
• Shopping Gives
  Integrate your ESP with Yotpo to send all your Loyalty & Referrals emails through your preferred email solution
   
• Integrate via API & Webhooks
  Integrate any app by using webhooks
   
• Ordergroove Integration
  Allow subscribers to accumulate points on subscription purchases, offer special rewards for reaching subscription milestones and redeem points for discounts on both first purchases made via your shop’s checkout and recurring purchases via Ordergroove
   
• Salesforce Marketing Cloud
  Automatically sync program-related data with your Marketing Cloud account

SMS Feature List

Engage your shoppers with high-converting mobile experiences

• Campaigns & Automations
  Automatically engage customers with welcome messages, abandoned cart reminders, post-purchase cross-sells, and more
   
• Flow Builder
  Use triggered messages for every step of the customer journey. Choose from a library of 40+ SMS flows and tailor them to fit your brand voice
   
• Chat Two-Way Conversation
  Use the in-app SMS chat to interact with shoppers in real time. Integrate with your help desk to streamline support and boost customer engagement
   
• Full Suite of SMS Subscribers Tools
  Maximize subscriber growth with 8+ tools such as pop-ups, checkout opt-in, social opt-in, QR codes and keywords (first keyword free, additional keywords are $10 each)
   
• On-Demand Messaging Templates Library
  Launch personalized SMS messages around key marketing dates, sales, product launches, and more in just a few clicks

• Full Integrations Suite
  Connect with the rest of your tech stack including growth tools, email service providers, and helpdesks
   
• Advanced Analytics (Campaigns, Subscribers, etc.)
  Optimize SMS performance with downloadable reports and analytics dashboards on every message
   
• A/B Testing
  A/B test any campaign or flow for the highest chance of conversion
   
• Timezone Messages
  Set your timezone according to the location of your business to schedule messages for all time zones accurately
   
• Customizable Revenue Attribution & Tracking
  Fully configurable attribution windows, including last view and last click, give you control over how you track results
   
• Custom Short URL
  Further credibility with your business name included in any links within your messages
   
• Shopify POS
  Collect subscribers directly from your brick-and-mortar stores with our Shopify POS integration!
   

• Dedicated SMS Strategist
  Strategists review performance trends and provide ongoing optimizations and best practices to help drive maximum ROI