Customer Service Strategy Dreams Come True


Userlevel 2
Badge +2

Since having Yotpo Reviews added to our site, we’ve been able to streamline and identify any issues like never before. 

My Favorite tip to share:

I respond to every 4 Star Review with a personal email asking how we could have achieved 5 stars. The answers have been so insightful!

 

Whats a fun strategy you’ve enacted to better improve your brand?


3 replies

Userlevel 2
Badge +1

@laurenb, thank you for your amazing tip! 😊

Really the best way to get more ⭐⭐⭐⭐⭐ is by simply asking your happy customers to share their love. And from my experience, timing is also critical to collecting more reviews - depending on the product, it might be better to ask for a review in the first 24 h of delivery or, in some cases - even after a month!  

Userlevel 4
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That is a really great idea.

 

I don’t know if it’s a “fun” strategy, per se, but I think publicly responding to every review, whether it’s good or bad, really helps with engagement. 

Userlevel 6
Badge +7

Hey, @laurenb

Welcome to the Yotpo community! 👋
And thank you for sharing your insights with us! 

Let us know if you have any questions or need any help navigating the platform.

Happy exploring, 
Yotpo Team

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