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Can a customer add a one time item purchase to an existing subscription?

  • 29 June 2022
  • 6 replies
  • 76 views

Userlevel 2
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If a customer has a subscription set up, and wants to add a one time purchase item, can they do that? For example, if a customer has a coffee of the month subscription set up and that wanted to add a coffee cup to an upcoming order. Does Yotpo have that option available?

Thanks!

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Best answer by Hannah B 30 June 2022, 09:31

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Userlevel 5
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Great question! I’ll leave it up to @Judith from Yotpo @heather @Hannah B, our resident Subscriptions specialists to give you the full answer here :)

Userlevel 4
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@CityChick it’s a great Q! They can update the existing upcoming order with an additional item, but not a one-time item. In other words, they can add another item to the existing subscription schedule. However(!), there is always the option to remove an item from an upcoming subscription (see screenshot). 

 

The shoppers can do this from their subscription management portal anytime they want :)

 

Userlevel 6
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Hey, @CityChick check out @Hannah B’ answer and let us know if this works for you. 😊 😊 😊 

Userlevel 2
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Thank you so much for the response! I really appreciate it. Adding a one time purchase for customers might be something to consider as you grow the subscription service. 

Thanks again!

Userlevel 6
Badge +4

@CityChick 💡that’s great idea! 💡

If you wish, you can submit it to the Feature Requests section of the community. 😊 Other members can upvote ideas and we are sending to the product team all customers' feedback so that they consider it in the product updates. 

Userlevel 6
Badge +4

@CityChick, just in case you missed it - you can join our Subscriptions VIP Club. 😊

We regularly post our latest product updates and share exclusive content and offers for our Subscriptions customers. Request access here! 👈🏻 

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