Question

Helpdesk setup

  • 15 September 2022
  • 1 reply
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I am working in the Manage Content tab under Helpdesk. I am could not find an answer on the Private Response field. Does this go into yotpo for the internal teams or does this go directly to the customer. I think Public is pretty self explanatory and goes a a response on our website? 

 

 


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Userlevel 4
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Hi Frank, I think you’re definitely right about the public response and I would assume private would go directly to your customer but I’m checking internally to get you the best answer! 

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