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LSKD is an Australian activewear brand that takes pride in keeping their customer community at the core of everything they do. They are in continuous pursuit of customer feedback and bringing customer-proven products to the market. Having built a community that shares their brand values of sports, fitness, and adventure, LSKD is committed to providing the highest quality sportswear and streetwear to support their customers' active lifestyles. ChallengeAs customer acquisition costs (CAC) and competition increase, LSKD saw an opportunity to create a single view of the customer that would allow them to engage with their shoppers more and help double down on their retention strategy. With infinite touch points throughout the customer journey, LSKD needed a connected platform to re-engage customers seamlessly at each of these moments. With customer feedback being of utmost importance for growth, LSKD needed to invest with a reviews partner poised to support their strategy.About a year aft
After I imported my 1000+ (maybe 2000 or more) subscribers from shopify into yotpo as yotpo asked, yotpo only set 200+ recent purchasers as subscriptions, and all others were inactive , and I can't modify this state, why? This is a Black Friday sale! And there is almost no customer service, the live chat never gets through! !
Hello,I noticed from months ago that the stars ratings dissapeared in our organical seo results. Is this due to the plan we currently have or is it any other reason? We had stars displaying in seo results in the past but apprently this function dissapeared for no reason. Can you please help me recover this function?
Website navigation is a critical factor in both user experience and organic SEO services for e-commerce websites. As an Organic SEO Services in USA, it's important to create clear and intuitive website navigation that makes it easy for users to find the products they're looking for. Effective website navigation can also improve search engine rankings by ensuring that all pages are properly linked and accessible to search engine crawlers. Prioritizing website navigation can lead to improved user engagement, increased conversions, and higher organic search rankings.
Hello, I just upgraded my php from 7.4. to 8.1. Most of my website works fine, however, when I switch languages I get the error "Unsupported operand types: string + int"I use the latest Joomla 4 version and the Helix 3 template.I found a similar post here: click here It seems that the template needs an upgrade, right?When can this be expected? - php 7.4 is not supported anymore...Thank you!
Did you miss us?It’s time to dive into Pillar III: Leadership. This pillar is all about bringing your department leaders together to achieve a common goal: customer retention. Everyone needs to be on board to make this goal a reality. You’ve been learning about pivoting toward a retention-first mindset and laying the groundwork for your retention strategy. Today we’re putting on the finishing touches. Roll call!Marketing? Sales? Customer support? Finance? Retail? Is everyone present? Time to get down to business. In this article, we’ll walk you through how each of your departments can work with one another. Think of it as business astrology ♍ Marketing 📈Your ideal retention partners are: Customer support and product development. ❤️ Customer supportThe marketing department can work with customer support to gather customer feedback and insights on what customers are looking for in the product or service. This information can help guide the messaging and campaigns that the marketing depa
And just like that, Black Friday is only a few weeks away, and we can’t help but wonder… do you have a solid post-BFCM strategy in place? After all, you don’t want to lose those new customers you’ve just spent so much time, money, and effort to acquire because you simply didn’t have a plan to bring them back to your store, do you? Throughout BFCM and beyond, eCommerce brands must leverage the influx of holiday traffic and offer first-time customers a clear reason to return. It’s never too early to start planning your post-BFCM retention game. Get the winning strategies you need to keep shoppers coming back again and again. Dive in here!
Magento is a powerful eCommerce platform that provides online store owners with robust features. However, like any software, Magento website support services may encounter issues from time to time. Here are some common Magento website issues and how to troubleshoot them.Slow Website Speed - A slow website can frustrate customers and negatively impact conversions. One way to address this issue is to optimise images and enable caching. Another way is to upgrade to a faster web hosting plan.Payment Gateway Integration Errors - Payment gateway integration issues are a common problem for Magento websites. Ensure that the payment gateway is integrated correctly and up-to-date. If the problem persists, contact your payment gateway provider for support.Shipping Calculation Errors - Incorrect shipping calculations can result in overcharging or undercharging customers. Check your shipping configuration settings and ensure that they are accurate.Product Import/Export Issues - If you are experienc
The self-service aspect of the Yotpo on-page review widget is great, but can anyone suggest a way to help with this use case: customer service asks a customer to leave a review for a product they have and in this request give the customer as few steps as possible to complete the task.I was thinking an anchor link (not supported according to Yotpo live chat). Any other suggestions?
Welcome back to the Customer Retention Honors Society!! It’s time to get into our next pillar: Service. Successful, retention-first brands put their customers at the center of everything. They’re constantly thinking about their customers and how they can better serve them.And this starts with thinking through every step of the customer journey and making sure it keeps customers coming back.Let’s review each step below:Awareness Consideration Immediate Post-Purchase Engagement Sustained Engagement Customer CommitmentAwarenessDuring the Awareness stage, potential customers are becoming aware of the brand and its offerings. You should focus on creating a strong first impression and building recognition through multiple channels like reviews, social media, influencer marketing, word-of-mouth marketing, and paid advertising. Putting it into practice ✅Personalized messaging: Create customized messages that are relevant to the audience, whether it’s based on demographics, interests, or behav
Hi! I am wanting to exclude loyalty members who have made a redemption in the last 30 days from a flow. I’m trying to filter these members in a Klaviyo flow but I can’t seem to find a metric which will ID these loyalty members. I created a segment in Yotpo to see who these people are, but it doesn’t look like you can sync segments to Klaviyo from Yotpo either? Thanks so much!
Yotpo is thrilled to be included in the latest eBook from Ryder Commerce: Unleashing the power of creative channel expansion for D2C brands. In our chapter, we shared the five crucial steps to building a multi-channel customer experience that drives retention and increases CLTV. Dive into the eBook now to get these insights, plus more strategies and tactics for creative channel expansion from Arrive, Global-e, Inveterate, Pipe17, and Carro.
It’s almost time to get back to school, meaning it’s definitely time to test your knowledge 🤓Retention is essential to your bottom line because? It's 6-7 times more expensive to acquire a new customer than it is to retain an existing customer. A 5% increase in customer retention can increase company revenue by 25-95% Retained customers buy more often and spend more than newer customers. They've learned the value of a product or service and keep coming back, again and again. Before jumping into the ins and outs of implementing a retention-first mindset, it’s a good idea to review the terms and phrases you’ll likely come across. Save and download this eCommerce Retention Glossary to use in the future. Got it? Good. Did someone say academic research? It’s time to put in the work and cement your scholar status. Before we send you the next email, think through how you might start tackling these challenges as you start to shift toward a retention-first mindset. Mindset shift: It might be t
It’s almost back to school, folks. New binders, fresh pencils, a stack of clean paper 🤓 — can you tell some of us were massive nerds in high school? And with all the hubbub of back-to-school, we wanted to start off your academic year with a bang. Introducing the Customer Retention Honors Society!We want to recognize all you’re doing for your brands, so we’re inviting you to join our Customer Retention Honors Society But before induction takes place, we need to walk through the four pillars of customer retention 🏛 Scholarship: All our honor society members are required to have a 4.0 in the foundations of customer retention Service: It’s time to give your time to others: your customers! Walk through every step of the customer journey to ensure you’re keeping customers coming back again and again Leadership: Brand leaders are problem solvers and collaborators, meaning your departments need to work together to create a successful retention strategy Character: Great brands have great role
Elevate Your eCommerce with a Free Audit! In collaboration with leading industry agencies, we're offering Yotpo brands a free eCommerce strategy audit – a rare opportunity worth thousands of dollars! 🤑Get help with tech stack optimization, usability, speed, and product organization, content, retention strategies & so much more ✅ Grab your free audit here!
If you are 100% confident in your BFCM strategy, ignore this.We thought so, too 🙂Let’s face it: Black Friday can be overwhelming, but you don’t really need superpowers. With some clever planning and the right tools, you can become the BFCM hero and lead your brand to success.We have a set of winning marketing strategies backed by insights from top eCommerce experts that will help make this BFCM your most successful one yet.Dive in
We are excited to offer our amazing Yotpo Community access to a new perk 💡: Join Flywheel Strategy's new Open Office Hours, led by @flywheelstrategy! Flywheel was founded by digital marketing expert Kate MacCabe. Kate helped scale brands like Ancestry, Rothy's, Brooklinen, and Our Place and was named an Amazing Women in eCommerce Honoree in 2020. She founded Flywheel Strategy as a way to bring her invaluable insights to businesses striving for sustainable success at a faster pace. Now, she invites you to be a part of this journey. These lightweight and no-cost sessions are held on the first and third Thursdays of each month. On the first Thursday, we'll delve into the world of digital, covering topics such as product, engineering, analytics, and design. On the third Thursday, join us for an immersive discussion on brand marketing, including product market fit, consumer insights, brand architecture, and segmentation. These sessions offer a space for community and knowledge sharing, whe
Hi,I noticed that most integrations support loyalty and conversions, but the WooCommerce one only supports reviews and galleries. So I wanted to ask the developers if this is on the roadmap for WooCommerce and if so, when would it be expected? Has anyone else managed to set this up through the generic instructions with the WordPress API or Woo webhooks that could share the steps? Thanks for any tips!
I’ve noticed that Yotpo subscription adds tags to customers in Shopify. Is there a guide that indicates what conditions these tags represent. It appears that tags are also not removed from a customer based on their behavior as least when I attempt to segment customers based on these tags. What I’m trying to do is segment customers who have an active subscription, customers that have paused their subscription, and customers who have canceled their subscriptions. However in cases where the customer has more than one subscription the tags are really not useful.
Love is still in the air and we can’t miss this opportunity to share with you some of the amazing St. Valentine's Day campaigns created by our fellow Community members! Fresh Roasted Coffee With a passion for bringing gourmet coffees from all over the world, roasted fresh to order in eco-friendly Loring™ Smart Roasters, Fresh Roasted Coffee is committed to quality, service, integrity, approachability, and sustainability. A love story told by Fresh Roasted Coffee: Are you guilty of loving a cheeky social media campaign? We are and we can’t get enough of Fresh Roasted Coffee's Instagram videos: Chocolate lover’s DREAM! 💭🍫 for the pure-hearted dreamers Brews for ✌️! No heartbreaker here! 💕 for hopeless romantics Why we love this idea: The video production is simply gorgeous and captures in a perfect way the essence of the brand and the sweet mood of the holiday. We know how much effort goes into creating stunning content for social media, so huge congrats to @John from FRC and t
Are there any specific firewall or server settings that need to be adjusted to allow connectivity with Google Mail for the toolsregion site?Also, need to verify the availability of the Google Mail service.Help us to get know, also can do one to one meeting to solve my query. Thanks!regardsRoddy Barrison
I’ve read the guide on how to set up custom earning rules with an API call.I want the customer to upload or send us an e-mail with a screenshot to earn points. Do you have any suggestions on how I can do this? Is there a way of doing it on the landing page or communicating that on the landing page?
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