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Reviews & VUGC

More about the Yotpo Reviews product

  • 54 Conversations
  • 112 Answers
54 Conversations
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC
Reviews reimagined: The benefits of adding SMS

Hey all, 👋🏼💡 Have you read the latest articles about Yotpo Reviews Due for an Upgrade? Why You Should Use SMS to Boost Your Reviews Strategy? I would love to hear your take on the 3 best practices for combining SMS and Reviews:   ✅ Enable multiple SMS sign-up methods for shoppers  Creating multiple SMS sign-up opportunities, such as QR codes and on-site pop-up banners, increases sign-up rates significantly. Once customers join your SMS subscriber list, you can then easily push review requests via text message or set up more advanced SMS flows, such as text messages triggered by abandoned carts. 🌊 Create omnichannel review request flows via SMS According to a recent Yotpo SMS survey, 65% of online customers buy or browse on their mobile devices. Brands must create omnichannel review collection flows (e.g., email, social, bulk SMS templates, loyalty programs, and on-site widgets) to encourage review submissions and engagement via SMS. By requesting reviews on-site, via email, and b

0
Savina from Yotpo
Employee
2 years ago
laurenb
laurenbNew Participant
posted in Reviews & VUGC
Customer Service Strategy Dreams Come True

Since having Yotpo Reviews added to our site, we’ve been able to streamline and identify any issues like never before. My Favorite tip to share:I respond to every 4 Star Review with a personal email asking how we could have achieved 5 stars. The answers have been so insightful! Whats a fun strategy you’ve enacted to better improve your brand?

3
Yotpo Team
Community Manager
2 years ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC
Filter Reviews by Source in the Moderation Panel

Our new review source filter allows you to filter reviews based on where they came from, for example, automatic review requests, reviews import, manual review requests, and more.

1
laurenb
2 years ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC
Requests Dashboard

The Requests Dashboard is a new, dynamic page that lists all recent orders and shows the status of the automatic review request associated with each order. This page is currently available for all free and monthly customers using the Shopify platform.  Learn more here

0
Savina from Yotpo
Employee
2 years ago
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