Reviews & VUGC

More about the Yotpo Reviews product

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48 Conversations

Jessica at Yotpo
Employee
Jessica at YotpoEmployee
published in Reviews & VUGC

We’re here to help: How to import product reviews to YotpoF.A.Q.

The questions we get the most when it comes to product reviews are all about importing them from another reviews provider into Yotpo. So, we decided to post a round up of everything you need to know about importing reviews to Yotpo.  2 simple steps to importing reviews Step 1: Export your reviews from your current reviews providerHow you do this depends on which platform your store is hosted on: Shopify: Follow the instructions in the Shopify Help Center, BigCommerce: You can import reviews directly from the BigCommerce native reviews app. The import process is done via BigCommerce API, so there is no need to export or manually handle files.  WooCommerce: Log into the Yotpo plugin within your Wordpress admin. Then, click Export Reviews in the bottom left hand corner of the Yotpo plugin.  Volusion: From the header options, choose “Inventory,” then click on “Import/Export.” Click on “Standard Export” and choose to “Export from Reviews.” Then click “Check All,” choose "CSV" as the F

3490
Jessica at Yotpo
Employee
11 months ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Reviews & VUGC

Visual Marketing: The rise and importance of UGC and VUGC in eCommerce

In a competitive and saturated digital landscape, winning customers’ attention has never been more challenging. According to a Statista report, over 6 million people globally shop online each minute.But thanks to visual marketing, brands can captivate audiences and capture their attention more than traditional marketing tactics, making visual marketing the standard among digital marketers. And a major component to successfully win over audiences is UGC. According to an IAB report, user generated content (UGC) is 50% more trusted than any other media, making customer reviews, star ratings, and social proof essential for eCommerce marketers.  A derivative of UGC is visual user generated content (VUGC). Visual content generated by shoppers — like photo reviews, unboxing videos, and social media product tags — builds brand trust, increases discovery, and most importantly, empowers shoppers throughout the entire customer journey. While displaying VUGC is quite intuitive, the challenges behi

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H
11 months ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Reviews & VUGC

Reviews: Check if orders are being pulled from your store (with examples)

 💡 Did you know that, if we have not detected any orders from your store for the past 5 days, we’ll notify you directly in the Yotpo Admin Notification Center.  If you see this notification, first check if your eCommerce store registered purchases during the last 5 days.If your store did not receive purchases, you can ignore the notification. If your store did receive purchases in the past 5 days, there might be an issue with the integration between Yotpo and your store. Follow the instructions below to fix the issue.Once you’ve resolved the issue, it may take a few hours before the notification stops displaying. If your orders are synced with Yotpo but Automatic Review Request emails are still not being sent to your customers, see you can check our Tips & Tricks section #Tip 2: No reviews yet? 😱 No worries, here is what you can do!   Shopify & BigCommerce If you’re using Shopify or BigCommerce, the issue may be caused by one of the following: An issue with platform credentia

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Savina from Yotpo
Employee
1 year ago
Ruthie Berber
Employee
Ruthie BerberEmployee
published in Reviews & VUGC

Prevent Bad Reviews from Wrecking this Holiday Season

With the holiday season in full swing, it’s important for eCommerce brands to understand that each and every part of the customer journey matters. This is especially true during this time of economic uncertainty when customers are looking for seamless shopping experiences — without the added stress of wondering whether or not gifts will ship on time.After LateShipment.com predicted between 16% and 20% of packages being delayed for the 2021 holiday shopping season, it’s not surprising that shipping delays are a real concern for consumers. In fact, 58% of shoppers stated that they wouldn’t buy from a brand again if they experienced multiple delays because of supply chain issues. And with retention at the forefront for many, brands can’t afford to lose their loyal customers or to see a dip in their star ratings.Minimize your brand’s risk of receiving bad reviews and lower ratings by understanding why and how you can protect them. 3 reasons to protect your star ratings this holiday season 

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1 year ago
Hannah B
Employee
Hannah BEmployee
posted in Reviews & VUGC

Multi Languages - Email

Configuring the LanguageIn order to change the language for an account, follow these steps:Log in to your Yotpo Account Click Collect Reviews  Click Email Settings Click the General Settings tab Choose the language in the drop-down Language list Click the Save Changes button at the bottom of the screenChanging the language in this section changes it for all Yotpo features - Emails, landing pages and On-site Widgets. Languages in the Email Template EditorOnce the Email Template Editor is enabled, it overrides all the automatic translations, since the text is hard-coded into the templates. This means that we need to insert the translations back into the templates. Make sure you go through ALL of the templates in the Email Template Editor, and preview them to make sure everything is translated.Texts appear in different ways in the editor:HTML TextAppears in white in the editor. For example:Placeholders from Email SettingsSome pieces of text are entirely represented as placeholders in the

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Little Arcana Candles
1 year ago
Hannah B
Employee
Hannah BEmployee
posted in Reviews & VUGC

The Email Template Editor - General Guide

The Email Template Editor allows the user to edit and customize Yotpo emails that are being sent out to the customers. 1. A List of Templates Available for EditingGeneral TemplatesEditing these templates will affect all email typesEmail_layout.liquid - The email layout - the outermost template in the editor Custom_overrides.css - File for CSS overrides, this is where we write our CSS Custom_media_queries.css - media query overrides file to ensure mobile responsiveness  yotpo(readonly).css - Yotpo's default CSS stylesheet - not editable Brand_logo.liquid - The brand's logo Email_footer.liquid - Appears at the bottom of the email and includes unsubscribe link  Email_header(readonly).liquid - Text that appears at the top of the emails  Product_image(readonly).liquid - The product image (for product review requests) Tracking_pixel(readonly).liquid - Email conversion tracking pixel Unsubscribe_section.liquid - Unsubscribe section that appears in the email footer Unsupported_email_client.liq

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Savina from Yotpo
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

3 Yotpo Reviews Analyses to Increase Customer Lifetime Value

If customer lifetime value (CLTV) isn’t your “North Star” metric, at the very least, it’s one of the fundamental metrics you use to keep a pulse on your brand’s health and profitability trends. Let’s take a look at how you can analyze your Yotpo Reviews data via Daasity, an omnichannel data and analytics platform, and leverage those analyses to guide decision-making that leads to higher CLTV.  3 Yotpo Reviews data analyses Everyone loves a good top 10 list; they’re easy to understand and digest, particularly in the context of exploring data and performance. Here’s a breakdown of Yotpo Reviews data into three top 10 lists that are launchpads for uncovering insights:1. Ratings for top 10 products soldWe’ll start with a fundamental top 10. This analysis allows you to understand your top 10 most popular products on the basis of all-time units sold along with their corresponding ratings. In other words, what ten products have you sold the most, and how much do your customers like those prod

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Yotpo Team
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

Create shopping experiences that actually convert with Review Syndication to shops on Facebook and Instagram.

As we enter an era of increased social commerce, savvy brands are taking advantage of social channels like shops on Facebook and Instagram. With over 300 million monthly Shops visitors, it’s no surprise that brands with a robust social commerce strategy see increased revenue and conversions. In fact, a Facebook survey reported that 81% of consumers use social media to research products and services before making a purchase. Even more noteworthy, 80% of consumers use Facebook and Instagram to decide whether or not to make a purchase. This leaves marketers with a pressing question: How can brands drive conversion in such a competitive online landscape? The solution — social proof.   Review syndication strengthens social proof and drives conversion With review syndication to shops on Facebook and Instagram, brands can easily leverage the reviews they’ve already collected, instantly enhancing their social proof on their shop. Review syndication to social helps brands maximize the reach of

540
Yotpo Team
Community Manager
1 year ago
Ruthie Berber
Employee
Ruthie BerberEmployee
published in Reviews & VUGC

8 Ways to Build Brand Trust with Reviews

As the race to boost customer retention heats up, eCommerce brands need to strategize on building brand trust to ensure that their customers are happy and returning to their site. Reviews, in particular, are a great form of social proof that can help brands build on that trust, and ultimately, impact customer retention. Here are eight ways you can use reviews to build brand trust.  1. Gather all of the nitty gritty details within reviews A sure-fire way to show your shoppers that your reviews are coming from real people is to collect as much information as possible from those who are leaving reviews.For instance, if a customer leaves a review about a pair of jeans, brands can collect details about the reviewer’s age, weight, and height; the exact color and cut of the jeans they purchased; and the size they ordered. By displaying these details alongside your reviews, you can be transparent with your shoppers and build more trust with them.  2. Collect customer photos in your reviews Whe

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Ruthie Berber
Employee
1 year ago
erikakwee
Employee
erikakweeEmployee
posted in Reviews & VUGC

Yotpo Reviews’ New Widgets 3.0 (Gradual Rollout Plan)

Hi everyone, Erika from Yotpo here! We’ve made some exciting improvements to our Yotpo Reviews Widgets, and I’m thrilled to share that our new 3.0 Widgets are now in beta.  What do you get with the new beta widgets? Access to our beautiful new Main Reviews and Star Ratings widgets. These include: Improved performance for widgets that have minimal impact on site speed Our brand new Bold Layout - a modern grid layout that makes your visual content pop! An intuitive widget editor that makes customizations a breeze, no code required High accessibility standard: regular audits with our third-party ADA vendor ensures our widgets adhere to ADA standards How can I join? The widget beta is currently open to all Shopify customers. If you’d like to join, please have your CSM nominate you via this link or reach out to support to get this functionality added. Availability for non-Shopify platforms is planned for 2023.As the widget development efforts are still in beta, the team has been hard

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erikakwee
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

Automatically collect Reviews from your customers

Not sure if your Yotpo Reviews account is set up correctly and sending out Reviews requests to your customers? Check out our short guide about the Automatic Reviews Requests. 💡 The Automatic Reviews Request📌 Automatic review requests are post-purchase emails or text messages that are used to automatically collect site and/or product reviews from past shoppers. They are synced with orders placed through your store and are triggered to be sent several days (configurable) following order placement. Where to find the Automatic Reviews request settings? Go to your Reviews Requests Dashboard: Log into Yotpo Reviews. Select Collect Reviews > Review Requests Dashboard.   📌 The Requests Dashboard shows you which review request emails were sent, opened, scheduled, or led to a review being submitted. You’ll also be able to quickly see which requests were not sent and identify the reason why. Check the Review requests statuses. The Review requests can have any of the following statuses tha

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Savina from Yotpo
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

Reviews Tagging: The Key to Categorizing Your Reviews

During our recent Yotpo Tech Talk series event, we announced our newest Reviews Tagging capabilities within the Yotpo platform. Thanks to Reviews Tagging, brands can now gain better visibility into their reviews and closer insights when it comes to overall customer sentiment.  What is Reviews Tagging? If you’re looking for an easy way to manage your reviews, Reviews Tagging allows your brand to classify them into different categories so that you can access them in a more efficient and organized way. Categorize and manage your reviews easily by either using our pre-created tags for immediate use or creating your own tags to best meet your specific brand needs.You can use reviews tags to categorize your reviews by shipping, good customer service, top shopper, needs follow up, and so much more. These tags will provide other admin users with insights into which customers need assistance and which ones are happy with your products. Reviews tags also come in handy when you have multiple admi

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Yotpo Team
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

How to Ask Customers for Reviews: Best Practices and Examples

While it might seem obvious, the exact science of how to ask customers for reviews can be a bit tricky at times. So, we decided to investigate what your customers see in review request emails, the messaging in SMS requests, and best practices for requesting reviews to see how it all affects review conversion. First, let’s look at the benefits of collecting reviews from customers and how it can help strengthen your brand. The benefits of collecting customer reviews Why do you want customer reviews in the first place? There are many benefits to having reviews on your eCommerce site, but here are just a few to keep in mind. They provide shoppers with information, leading to more purchasesCustomer reviews are seen as highly trustworthy, and they increase sales conversion rates. Potential customers like seeing user-generated content (UGC) as proof that others have bought and are satisfied with your product, which nudges them to complete their purchase. You can collect invaluable customer fe

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Yotpo Team
Community Manager
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Reviews & VUGC

[Poll] The Truth About eCommerce Returns and How Reviews Can Help

Let’s face it — as an eCommerce business, you’ve definitely seen your fair share of product returns from your customers. At this point, eCommerce returns are simply a natural part of selling products online.Because you can’t guarantee that shoppers will be happy with their purchase, customer returns have become a huge challenge for brands, with 30% of eCommerce purchases leading to a return. Let’s dive into the reasoning behind returns, how they can impact brands, how Chubbies has successfully managed returns, and how Yotpo Reviews hold the key to lessening eCommerce returns.  Why customers return products 📌 Check our poll at the end of the article and share your thoughts! Your customers may return the products they purchased for a variety of reasons. But overall, it’s usually because the product simply didn’t meet their expectations.Customers may also return products because:They didn’t like the product’s fit, feel, taste, or smell. The item arrived later than expected. They no longe

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Savina from Yotpo
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

Evaluating customer sentiment solutions?

Here are the benefits of reviews and net promoter scores, and how they differ from one another. How do your eCommerce shoppers really feel about your brand and your products?With sentiment analysis tools, you can identify what’s working well for your brand and where there’s room for improvement. Customer reviews and net promoter scores (NPS) provide an easy way for brands to gather feedback and measure customer sentiment.But how do you know which tool is right for you?Let’s take a look at what net promoter scores are, how they differ from reviews, and how reviews can provide more in-depth details about customer sentiment.  What are net promoter scores? Net promoter scores are a type of metric used to gather feedback about the customer experience. This metric is calculated using one main question: How likely are you to recommend our brand/company to a friend or colleague? Sometimes the question may be rephrased to ask: How likely are you to recommend our product(s) to a friend or collea

300
Yotpo Team
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

Dossier Upgrades to Yotpo SMS and Sees 2x Higher CVR on SMS Review RequestsCase Study

 Since enabling Yotpo SMS’s synergistic flows, Dossier has also been able to generate more reviews, seeing 2x higher CVR on SMS review requests compared to email requests, as well as a tremendous 75x ROI on their VIP tier flow, in which they announce a customer’s tier upgrade and exciting new perks! Dossier was founded out of a desire to make premium fragrances accessible to everyone. For customers, enjoying clean, ethically sourced, long-lasting, high-end perfume is within reach.Dossier looked to SMS for a new engagement channel that could drive more sales and brand awareness, as well as create long-lasting relationships with their customers. As they were already present on email, social, and paid ads, "SMS was the obvious next step" in their eCommerce marketing strategy, says Ines Guien, VP of Operations at Dossier.Challenge Dossier turned to SMS marketing to build relationships with customers and drive more sales than ever before. Dossier’s previous SMS provider was missing key pr

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Yotpo Team
Community Manager
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Reviews & VUGC

Shopify Hardware x Yotpo Reviews and InsightsCase Study

After Shopify’s latest hardware store release, Shopify Hardware, Shopify partnered with Yotpo to help generate actionable insights to better understand customer sentiment surrounding Shopify Hardware. 🛑 ChallengeAs a global eCommerce provider, Shopify needed a partner that could help them collect feedback on a global scale. They needed a solution that provides robust functionality and offers advanced content collection and reporting features. Shopify knew they needed a scalable solution as they rolled out new features, products, and integrations.Shopify Hardware includes Shopify’s POS terminals and accessories that integrate seamlessly with Shopify’s POS software, the Shopify Retail POS app, which also works on Androids or iOS smartphones or tablets. As Shopify expands their Shopify Hardware reach, they wanted to ensure successful product development by collecting in-depth customer feedback.Specifically, they needed insights surrounding the hardware’s functionality, integration, setup

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Kristie from Yotpo
Employee
1 year ago
Ruthie Berber
Employee
Ruthie BerberEmployee
published in Reviews & VUGC

Yotpo Reviews resources and how-tos

New to Yotpo Reviews? Here are some resources to help you get started:Installing Yotpo Reviews Getting Started Checklist Moderate Reviews Understand Analytics Integrate Yotpo Reviews with your Tech Stack

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Ruthie Berber
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

48% more likely to return to site after seeing UGC | How Leatherman educates & empowers customers with YotpoCase Study

American-made Leatherman is one of the most iconic brands for top-of-the-line outdoor gear. This is their story of how adopting Yotpo, helped them inherit a sense of responsibility to communicate more with their consumers. 🏭 INDUSTRY: Sports & Outdoors🔌PLATFORM & INTEGRATIONS: Salesforce Commerce Cloud & DemandPDX🛑 CHALLENGE: Enable shoppers to find the right products by displaying relevant reviews across the buyer journey💡SOLUTION: A shoppable visual gallery and detailed reviews equipped with Custom Questions & Smart Filters📈 RESULTS: 22,000+ reviews collected, 12% higher CTR on shoppable gallery, shoppers 48% more likely to return to the site after seeing UGC 🛑 ChallengeLeatherman products celebrate problem solvers, adventurers, and builders everywhere. Giving customers the tools (literally!) to get things done, and done well, is at the core of the brand. While their customer community connected with the Leatherman identity, the brand’s digital presence didn’t q

280
Yotpo Team
Community Manager
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC

Reviews reimagined: The benefits of adding SMS

Hey all, 👋🏼💡 Have you read the latest articles about Yotpo Reviews Due for an Upgrade? Why You Should Use SMS to Boost Your Reviews Strategy? I would love to hear your take on the 3 best practices for combining SMS and Reviews:   ✅ Enable multiple SMS sign-up methods for shoppers  Creating multiple SMS sign-up opportunities, such as QR codes and on-site pop-up banners, increases sign-up rates significantly. Once customers join your SMS subscriber list, you can then easily push review requests via text message or set up more advanced SMS flows, such as text messages triggered by abandoned carts. 🌊 Create omnichannel review request flows via SMS According to a recent Yotpo SMS survey, 65% of online customers buy or browse on their mobile devices. Brands must create omnichannel review collection flows (e.g., email, social, bulk SMS templates, loyalty programs, and on-site widgets) to encourage review submissions and engagement via SMS. By requesting reviews on-site, via email, and b

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Savina from Yotpo
Employee
1 year ago
laurenb
laurenbNew Participant
posted in Reviews & VUGC

Customer Service Strategy Dreams Come True

Since having Yotpo Reviews added to our site, we’ve been able to streamline and identify any issues like never before. My Favorite tip to share:I respond to every 4 Star Review with a personal email asking how we could have achieved 5 stars. The answers have been so insightful! Whats a fun strategy you’ve enacted to better improve your brand?

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Yotpo Team
Community Manager
2 years ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC

Filter Reviews by Source in the Moderation Panel

Our new review source filter allows you to filter reviews based on where they came from, for example, automatic review requests, reviews import, manual review requests, and more.

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laurenb
2 years ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC

Requests Dashboard

The Requests Dashboard is a new, dynamic page that lists all recent orders and shows the status of the automatic review request associated with each order. This page is currently available for all free and monthly customers using the Shopify platform.  Learn more here

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Savina from Yotpo
Employee
2 years ago
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