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  • 92 Conversations
  • 312 Answers
92 Conversations
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ItsmejoshNew Participant
asked in Ask your question
SMSBump Abandon cart Coupon excluding products

Hello! I have some products that have MAP pricing. With the abandoned cart flow there appears to be no way to exclude certain products from the coupon code that goes out. There appears to be a way for me to apply a static code that I create in shopify and include it however, with browser extensions like honey this would get pulled in and I would have code leakage. I’d like to move all my SMS over from Klaviyo to SMSbump but this hiccup is what is preventing me. Does anyone have a workaround that would allow this to work. 

655
I
1 year ago
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buildingplasticsNew Participant
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EKM eCommerce platform integration

I have changed platforms from Volusion to EKM and need to integrate Yotpo. Anyone managed to do this? thanks in advance

325
Savina from Yotpo
Employee
1 year ago
D
downlitebeddingNew Participant
asked in Ask your question
How To Selectively Showcase Reviews With Specific Keywords

We re trying to figure out how to selectively choose reviews with specific keywords. We do a lot of hotel bedding and want to showcase to customers reviews from customers who bought an item after enjoying at a hotel. For example “Hilton hotels”, I then want to put those reviews on a webpage - it can be dynamic or static’. Thx!

433
Savina from Yotpo
Employee
1 year ago
A
adamlongNew Participant
asked in Ask your question
How do I get a badge?

Where can I find info on how the badges work?

1644
M
1 year ago
I
ivicadjuricNew Participant
asked in Ask your question
Design editing for coupon email

How can I edit design for coupon email? I can only edit text and date settings, but I can not change email design?

1083
V
1 year ago
S
stevePBNew Participant
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Loyalty: Create a Unique Code That When Used = Points

Hi all - I’ve not been able to figure this out however I’m hoping one of you can help.We’d like to issue codes to several influencers Codes are unique to each influencer The code has an order rule (e.g., $100+ order) When a customer uses a code and it meets the order rule, the customer gets 1000 loyalty pointsIs this type of framework available?  We use Shopify.  Thank you.Steve

986
S
1 year ago
S
SouthernpeekNew Participant
asked in Ask your question
I changed from Godaddy to Wix. Do you all work with Wix?

Hi. I once had yotpo connected to my website. I changed from Godaddy to Wix. Do you all work with Wix?

1112
Savina from Yotpo
Employee
1 year ago
T
Tanisha36New Participant
asked in Ask your question
I just open my Shopify store I need help with sales

I just open my Shopify store I need help with sales

333
Savina from Yotpo
Employee
1 year ago
S
smoore4momaNew Participant
asked in Ask your question
Webhook question

Do you happen to know if the VIP Tier Earned webhook fires when you go down a tier because of points redemptions?  I know it works when you gain a new tier, but wondering about the opposite direction. Thanks. Steve

493
Savina from Yotpo
Employee
1 year ago
S
sharibNew Participant
asked in Ask your question
Is it possible to add a ratings board on my product details page?

Hi, Is it possible to add a ratings board on my product details page. Are there any widgets provided by Yotpo?I am using the free subscription of yotpo reviews and ratings. And the platform on which my store is built is Salesforce Commerce Cloud.Example of ratings board:  Is it possible to achieve this with a free account?Best Regards

635
Savina from Yotpo
Employee
1 year ago
E
ecvari
asked in Ask your question
How to manage expiring coupons for review requests

In the setup for adding coupons to the review request emails (Yotpo Reviews), there are three options for expiration: “coupons expire on”, “coupons expire x days after they are received”, and “none”. For either of the first two options, how do we manage the batches of coupons from our e-commerce platform?In the e-commerce platform (we use Salesforce Commerce Cloud, but applies to any platform), we can set up batches of coupons with expiration dates. And in Yotpo, we can upload those. But, for example if we select “coupons expire 90 days after they are received”, how do we match that to uploaded coupons? What expiration date would we set on the batch of coupons in the e-commerce platform (which of course does not know when each coupon will be mailed out).Or, if we select an explicit date, then we would have an issue where recipients who receive them sooner might have 90 days, but the recipient receiving them on the last day would have only 1 day to redeem. How are users in this communit

1274
Savina from Yotpo
Employee
1 year ago
C
CityChickNew Participant
asked in Ask your question
Sales tax with subscriptions

Hi there,What does ReCharge do to make sure that sales tax is correct on all the orders placed? We currently use ReCharge for our subscriptions. ReCharge uses Stripe payments and the sales tax can be different if they don’t update the sales taxes. Thank you for your time!Heath with CtyChick 

996
Roshelle at Yotpo
Employee
1 year ago
C
CityChickNew Participant
asked in Ask your question
Payment provider for subscriptions?

HI there,I currently use ReCharge to handle my subscriptions in my Shopify store. ReCharge uses Stripe as a payment provider for their orders. This creates an additional account for me to reconcile at the end of the month and accounting can be a pain. How does Yotpo handle subscriptions? Or do you use Shopify payments?Thank you,Heath with CityChick

1112
Savina from Yotpo
Employee
1 year ago
I
itsstevieNew Participant
asked in Ask your question
Emotional loyalty - examples

Hey Yotpo team, I came across the term “emotional loyalty” and I wanted to ask for some examples of campaigns and messaging.  

1262
I
1 year ago
P
PomawhitNew Participant
asked in Ask your question
Does anyone know if it is possible to offer different discounts based on subscribing to various bundles of products?

Does anyone know if it is possible to offer different discounts based on subscribing to various bundles of products?  IE: sunscribe to 1 product and get 10% off, subscribe to 2 products and get 20% off, etc… ? 

504
Savina from Yotpo
Employee
1 year ago
Little Arcana Candles
Little Arcana CandlesNew Participant
asked in Ask your question
How to make sure that my Shopify store is generating reviews?

Hey all, I’m a bit new to using Yotpo Reviews (still working on setting up my Shopify store). How can I make sure that once I’m ready to sell my candles, reviews are generated, and everything is working? 

452
Little Arcana Candles
1 year ago
abaigail
abaigailNew Participant
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how much time should be set for return policy of medical products?

I have often faced some users and clients that buy uncut drugs online from our stores but after the long time they returns the goods even after the use while the raw material and quality are the main reasons for our success but they guys are frauds. I haven't set a return policy but now I want to add to stop these kinds of users. Kindly suggest me the procedure and best way to handle these kind of users.Thanks.Regards,Abai G. Bond.

553
Savina from Yotpo
Employee
1 year ago
L
Love154New Participant
asked in Ask your question
How can we make yotpo faster for page experience

Hi how can we make yotpo run smother for the google page speed. the yotpo widget seem to slow the site down please see attached

431
Savina from Yotpo
Employee
1 year ago
C
CityChickNew Participant
asked in Ask your question
Can a customer add a one time item purchase to an existing subscription?

If a customer has a subscription set up, and wants to add a one time purchase item, can they do that? For example, if a customer has a coffee of the month subscription set up and that wanted to add a coffee cup to an upcoming order. Does Yotpo have that option available?Thanks!

1166
Savina from Yotpo
Employee
2 years ago
F
franciscoInspiring
asked in Ask your question
Yotpo module and broken store design

Hello yotpo users,We just landed here trying to find an answer to the problem we are experiencing. We have use yotpo forever and we have it installed in our web with the “My yotpo” module created by Jorge Vargas. Suddenly and without making any kind of changes to the config of the module we realize that the store design is broken. The yotpo badge on foot of the web does not display correctly. The reviews don’t display properly below the product description, and broken design code displays below the foot of the web. We tried to update the my yotpo modulo to its later version in our test store but the problem still remains. We commented the problem with a couple of programmers and both agree that the problem comes from the yotpo servers and they way it delivers the info throught their API. We dont really know what to do. If you deactive the module the store design displays correctly but products dont display any reviews. If we leave it active as it is it really creates lack of confidence

599
F
2 years ago
J
jleeNew Participant
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BFCM strategy - best time to start planning?

Just curious - how far in advance do brands typically start planning for BFCM? 🤔

211
Roshelle at Yotpo
Employee
2 years ago
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davebNew Participant
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Question for the SMS experts

How do I make sure my texts aren’t spammy? And where can I find the SMS templates from the session?

222
D
2 years ago
S
sammyNew Participant
asked in Ask your question
Retention strategies?

Hey Yotpo team, I would love to learn more about the brands mentioned in the session with Olivia. :) Where I can read more about their retention strategies?

181
Liv from Yotpo
Employee
2 years ago
J
jleeNew Participant
asked in Ask your question
Brand mission communication - share ideas :)

I would love to learn more creative ideas on how to make sure my customers know about my brand mission! :)))

182
J
2 years ago
S
sammyNew Participant
asked in Ask your question
Small business strategies?

What advice do you have for other smaller business owners looking to get started? 

142
S
2 years ago
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