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88 Conversations

S
SouthernpeekNew Participant
asked in Ask your question

I changed from Godaddy to Wix. Do you all work with Wix?

Hi. I once had yotpo connected to my website. I changed from Godaddy to Wix. Do you all work with Wix?

2
Savina from Yotpo
Employee
1 year ago
T
Tanisha36New Participant
asked in Ask your question

I just open my Shopify store I need help with sales

I just open my Shopify store I need help with sales

3
Savina from Yotpo
Employee
1 year ago
S
smoore4momaNew Participant
asked in Ask your question

Webhook question

Do you happen to know if the VIP Tier Earned webhook fires when you go down a tier because of points redemptions?  I know it works when you gain a new tier, but wondering about the opposite direction. Thanks. Steve

3
Savina from Yotpo
Employee
1 year ago
S
sharibNew Participant
asked in Ask your question

Is it possible to add a ratings board on my product details page?

Hi, Is it possible to add a ratings board on my product details page. Are there any widgets provided by Yotpo?I am using the free subscription of yotpo reviews and ratings. And the platform on which my store is built is Salesforce Commerce Cloud.Example of ratings board:  Is it possible to achieve this with a free account?Best Regards

5
Savina from Yotpo
Employee
1 year ago
E
ecvari
asked in Ask your question

How to manage expiring coupons for review requests

In the setup for adding coupons to the review request emails (Yotpo Reviews), there are three options for expiration: “coupons expire on”, “coupons expire x days after they are received”, and “none”. For either of the first two options, how do we manage the batches of coupons from our e-commerce platform?In the e-commerce platform (we use Salesforce Commerce Cloud, but applies to any platform), we can set up batches of coupons with expiration dates. And in Yotpo, we can upload those. But, for example if we select “coupons expire 90 days after they are received”, how do we match that to uploaded coupons? What expiration date would we set on the batch of coupons in the e-commerce platform (which of course does not know when each coupon will be mailed out).Or, if we select an explicit date, then we would have an issue where recipients who receive them sooner might have 90 days, but the recipient receiving them on the last day would have only 1 day to redeem. How are users in this communit

4
Savina from Yotpo
Employee
1 year ago
C
CityChickNew Participant
asked in Ask your question

Sales tax with subscriptions

Hi there,What does ReCharge do to make sure that sales tax is correct on all the orders placed? We currently use ReCharge for our subscriptions. ReCharge uses Stripe payments and the sales tax can be different if they don’t update the sales taxes. Thank you for your time!Heath with CtyChick 

6
Roshelle at Yotpo
Employee
1 year ago
C
CityChickNew Participant
asked in Ask your question

Payment provider for subscriptions?

HI there,I currently use ReCharge to handle my subscriptions in my Shopify store. ReCharge uses Stripe as a payment provider for their orders. This creates an additional account for me to reconcile at the end of the month and accounting can be a pain. How does Yotpo handle subscriptions? Or do you use Shopify payments?Thank you,Heath with CityChick

2
Savina from Yotpo
Employee
1 year ago
I
itsstevieNew Participant
asked in Ask your question

Emotional loyalty - examples

Hey Yotpo team, I came across the term “emotional loyalty” and I wanted to ask for some examples of campaigns and messaging.  

2
I
1 year ago
P
PomawhitNew Participant
asked in Ask your question

Does anyone know if it is possible to offer different discounts based on subscribing to various bundles of products?

Does anyone know if it is possible to offer different discounts based on subscribing to various bundles of products?  IE: sunscribe to 1 product and get 10% off, subscribe to 2 products and get 20% off, etc… ? 

4
Savina from Yotpo
Employee
1 year ago
Little Arcana Candles
Little Arcana CandlesNew Participant
asked in Ask your question

How to make sure that my Shopify store is generating reviews?

Hey all, I’m a bit new to using Yotpo Reviews (still working on setting up my Shopify store). How can I make sure that once I’m ready to sell my candles, reviews are generated, and everything is working? 

2
Little Arcana Candles
1 year ago
abaigail
abaigailNew Participant
asked in Ask your question

how much time should be set for return policy of medical products?

I have often faced some users and clients that buy uncut drugs online from our stores but after the long time they returns the goods even after the use while the raw material and quality are the main reasons for our success but they guys are frauds. I haven't set a return policy but now I want to add to stop these kinds of users. Kindly suggest me the procedure and best way to handle these kind of users.Thanks.Regards,Abai G. Bond.

3
Savina from Yotpo
Employee
1 year ago
L
Love154New Participant
asked in Ask your question

How can we make yotpo faster for page experience

Hi how can we make yotpo run smother for the google page speed. the yotpo widget seem to slow the site down please see attached

1
Savina from Yotpo
Employee
1 year ago
C
CityChickNew Participant
asked in Ask your question

Can a customer add a one time item purchase to an existing subscription?

If a customer has a subscription set up, and wants to add a one time purchase item, can they do that? For example, if a customer has a coffee of the month subscription set up and that wanted to add a coffee cup to an upcoming order. Does Yotpo have that option available?Thanks!

6
Savina from Yotpo
Employee
1 year ago
F
franciscoInspiring
asked in Ask your question

Amazonservice calls making speed loading slow

Hello,My hosting people confirmed that the reason why my web is running extremely is due to calls to amazonweb services. The calling line is:12u IPv4 3706246018 0t0 TCP lin157.loading.es:46754->ec2-3-226-207-132.compute-1.amazonaws.com:https (ESTABLISHED)I believe this are the api calls from yotpo module to your servers. Can you please confirm? I can’t handle or affords having an extremely slow webpage due to having yotpo. I have been carrying this problem for months but it seems it is getting worst and worst. I will have to consider moving to another supplier if the problem is not solved.Can anybody from the yotpo tech department offer me a tailored solution to solve this? We already implemented a script that was passed to us by them but the problem seems is not solved.

13
F
1 year ago
F
franciscoInspiring
asked in Ask your question

Yotpo module and broken store design

Hello yotpo users,We just landed here trying to find an answer to the problem we are experiencing. We have use yotpo forever and we have it installed in our web with the “My yotpo” module created by Jorge Vargas. Suddenly and without making any kind of changes to the config of the module we realize that the store design is broken. The yotpo badge on foot of the web does not display correctly. The reviews don’t display properly below the product description, and broken design code displays below the foot of the web. We tried to update the my yotpo modulo to its later version in our test store but the problem still remains. We commented the problem with a couple of programmers and both agree that the problem comes from the yotpo servers and they way it delivers the info throught their API. We dont really know what to do. If you deactive the module the store design displays correctly but products dont display any reviews. If we leave it active as it is it really creates lack of confidence

9
F
1 year ago
J
jleeNew Participant
asked in Ask your question

BFCM strategy - best time to start planning?

Just curious - how far in advance do brands typically start planning for BFCM? 🤔

1
Roshelle at Yotpo
Employee
1 year ago
D
davebNew Participant
asked in Ask your question

Question for the SMS experts

How do I make sure my texts aren’t spammy? And where can I find the SMS templates from the session?

2
D
1 year ago
S
sammyNew Participant
asked in Ask your question

Retention strategies?

Hey Yotpo team, I would love to learn more about the brands mentioned in the session with Olivia. :) Where I can read more about their retention strategies?

1
Liv from Yotpo
Employee
1 year ago
J
jleeNew Participant
asked in Ask your question

Brand mission communication - share ideas :)

I would love to learn more creative ideas on how to make sure my customers know about my brand mission! :)))

2
J
1 year ago
S
sammyNew Participant
asked in Ask your question

Small business strategies?

What advice do you have for other smaller business owners looking to get started? 

2
S
1 year ago
I
itsstevieNew Participant
asked in Ask your question

Privacy and data - how can I learn more about my customers?

Because of privacy changes, it’s becoming harder to get data about my customers. How can I learn more about my customers?

1
Roshelle at Yotpo
Employee
1 year ago
D
davebNew Participant
asked in Ask your question

Focusing on acquisition and retention at the same time?

Hello all,Acquisition is still super important to me because my brand is still growing. How do you recommend focusing on acquisition and retention at the same time? 

2
D
1 year ago
S
ShaysimoneNew Participant
asked in Ask your question

Black Friday Webinar on Oct 12, 2022 - where is the recording?

Hello, I can’t seem to find the black friday webinar that was hosted by this guy on October 12, 2022. The guy on the webinar stated there was a webinar. Here is a picture for reference, do you all have a webinar link? 

2
Ruthie Berber
Employee
1 year ago
Frank.Martinez
Frank.MartinezNew Participant
asked in Ask your question

Helpdesk setup

I am working in the Manage Content tab under Helpdesk. I am could not find an answer on the Private Response field. Does this go into yotpo for the internal teams or does this go directly to the customer. I think Public is pretty self explanatory and goes a a response on our website?   

5
M
1 year ago
J
jleeNew Participant
asked in Ask your question

How to check my Average Star Ratings?

Hey fam, can you help me - I’m trying to find the summary of all my reviews data. I need to check my Average Star Ratings over time, but can’t seem to figure out where the information is stored. 😅 

1
Savina from Yotpo
Employee
1 year ago
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