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91 Conversations

D
davebNew Participant
asked in Ask your question

Focusing on acquisition and retention at the same time?

Hello all,Acquisition is still super important to me because my brand is still growing. How do you recommend focusing on acquisition and retention at the same time? 

2
D
1 year ago
S
ShaysimoneNew Participant
asked in Ask your question

Black Friday Webinar on Oct 12, 2022 - where is the recording?

Hello, I can’t seem to find the black friday webinar that was hosted by this guy on October 12, 2022. The guy on the webinar stated there was a webinar. Here is a picture for reference, do you all have a webinar link? 

2
Ruthie Berber
Employee
1 year ago
Frank.Martinez
Frank.MartinezNew Participant
asked in Ask your question

Helpdesk setup

I am working in the Manage Content tab under Helpdesk. I am could not find an answer on the Private Response field. Does this go into yotpo for the internal teams or does this go directly to the customer. I think Public is pretty self explanatory and goes a a response on our website?   

5
M
1 year ago
G
Employee
Gaby BEmployee
asked in Ask your question

Campaign to Launch Reviews with existing customers

Does anyone have some great examples of ways in which they have engaged their existing customers with the launch of reviews? For example; sending out a launch eDM to their existing customer base or a website banner/pop-up encouraging return-visitors to review their prior purchases via the product page for a reward? 

2
G
Employee
1 year ago
Sarah Rossi
Sarah RossiNew Participant
asked in Ask your question

How do I enable my Earning Points campaigns?

Hey all,Any good tips about enabling and scaling Earning Points campaigns? 🤓

1
Savina from Yotpo
Employee
1 year ago
S
Sarah.PoppyBarleyNew Participant
asked in Ask your question

Appropriate timeline for switching to expiring points?

Hello! I want to transition our loyalty program from points never expiring to expiring after 1 year of inactivity. Does anyone have any recommendations or insights on an appropriate timeline to transition? Also any recommendations on how to communicate the change would be appreciated!  Thanks! 

4
kmckeever
Employee
1 year ago
D
davebNew Participant
asked in Ask your question

How to boost off-season sales?

How can you leverage your loyalty program when YOU need it, i.e slow periods? For season-dependent brands, maximizing on-season sales is a must. But, how do you best handle the off-season?

1
Roshelle at Yotpo
Employee
1 year ago
A
adamlongNew Participant
asked in Ask your question

Discounts - yes or no?

As a result of the upcoming recession, there is concern regarding providing lots of discounts and how that will affect your margins. What other strategies can you use besides direct discounts?

1
Roshelle at Yotpo
Employee
1 year ago
J
jleeNew Participant
asked in Ask your question

BFCM tips?

How can brands prepare differently for BFCM this year? 🤔

2
Roshelle at Yotpo
Employee
1 year ago
J
jleeNew Participant
asked in Ask your question

Can someone weigh in on the benefits of using Text-to-Buy instead of a regular campaign?

Can someone weigh in on the benefits of using Text-to-Buy instead of a regular campaign?

2
Liv from Yotpo
Employee
1 year ago
Sarah Rossi
Sarah RossiNew Participant
asked in Ask your question

How do I get started with Text-to-Buy?

Hey all! I just learned about this new SMS feature and would love to know more about it. How can I add it to my SMSBump account? 🤔

1
Liv from Yotpo
Employee
1 year ago
D
davebNew Participant
asked in Ask your question

Question about Text to Buy for SMS

What campaigns are a good fit for Text to Buy?

1
Liv from Yotpo
Employee
1 year ago
M
Midwest DazzleNew Participant
asked in Ask your question

Reviews are not displaying on website

Review widget is active and I am collecting reviews, but they are not visible on my website. I did the automatic install because i know nothing of coding ( i tried that once with a different app just simple copy and paste and screwed up my entire website and had to rebuild from scratch ) i am on shopify if that matters  Also i have a one star review and she said she would change it after she got the product, can i resend her a link or just ask her to login and change her review? i have all 5 stars and a 4 star and with only 15 reviews that lowers it significantly or can i delete it somehow and send her another request for review manually ?( i am on the free plan as of now)  Thanks so much  Gabi   

1
erikakwee
Employee
1 year ago
H
HopefordNew Participant
asked in Ask your question

Yotpo SMS Bump VS Yotpo Product reviews

I am trying to resolve  a slow speed score on my shop and have been advised that I have too many apps.I have to decide whether to keep Yotpo SMS Bump or Yotpo Product reviews.Your thoughts please.Thanks.

2
Kristie from Yotpo
Employee
2 years ago
J
jleeNew Participant
asked in Ask your question

Is anyone selling on Walmart - how hard is it to set up reviews syndication?

Is anyone selling on Walmart, and if so, how hard is it to set up reviews syndication? Do you do it on the Yotpo side or the Walmart side, or both?

1
M
2 years ago
A
amberNew Participant
asked in Ask your question

Consent Form for UGC testimonials

I know we have the ability to capture video and pictures with our reviews. However, we can’t use any of them without a written consent from the member. Is it possible to include some sort of consent form within our review form to make this possible. Legally it’s not a good idea to rely on an implied use. Meaning by submitting they agree to it being used. We need our entire consent form linked and language that says that somewhere in the form before using any of their photos or videos on our website or elsewhere in our owned properties.   

3
A
2 years ago
P
PomawhitNew Participant
asked in Ask your question

Discount off 1st month of subscription?

I’d like to encourage my site visitors to sign up for a subscription by offering them 50% off their first month. Is this possible either in Yotpo Subscriptions or in Shopify? I was playing around in both but couldn’t figure it out. 

4
P
2 years ago
S
sammyNew Participant
asked in Ask your question

Is there a list somewhere of all of the options for earning points?

is there a list somewhere of all of the options for earning points? are custom options available?

2
Hannah B
Employee
2 years ago
J
JoyjoyNew Participant
asked in Ask your question

Adapt Yotpo backend to work better on mobile or create backend managing app

Yotpo loyalty and rewards backend does not work well on mobile, would love for it to be designed to be more user friendly on mobile. 

3
Ruthie Berber
Employee
2 years ago
J
jleeNew Participant
asked in Ask your question

How hard is it to migrate from another subscriptions provider?

How hard is it to migrate from another subscriptions provider? 

2
Hannah B
Employee
2 years ago
D
davebNew Participant
asked in Ask your question

How is Yotpo Subscriptions different from the other solutions out there?

How is Yotpo Subscriptions different from the other solutions out there?

2
Hannah B
Employee
2 years ago
A
AllegragarciaNew Participant
asked in Ask your question

Yotpo Subscriptions vs Recharge

What are the key differences of Yotpo subscriptions compared to others (like Recharge), outside of price? Thank you! 

4
heather
Employee
2 years ago
S
sammyNew Participant
asked in Ask your question

where can i find info on pricing for subscriptions?

where can i find info on pricing for subscriptions? is it only for shopify merchants?

1
heather
Employee
2 years ago
S
sammyNew Participant
asked in Ask your question

What’s everyone planning for Father’s Day promotions?

What’s everyone planning for Father’s Day promotions?

1
Jessica at Yotpo
Employee
2 years ago
J
jleeNew Participant
asked in Ask your question

Thinking of upgrading to tiers for loyalty. Is it hard to upgrade an existing program?

Thinking of upgrading to tiers for loyalty. Is it hard to upgrade an existing program?

2
Roshelle at Yotpo
Employee
2 years ago
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