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Yotpo | Retain Forward

We announced some incredible updates at Retain Forward: our product innovation event.

Get a hands-on look at our newest features and hear how leading brands have transformed their retention strategies with the Yotpo Platform.

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LYFTDLYF.STYLENew Participant

Yotpo SMS & Email

sms bumb subscription tools

Is there a way to forward subscription form submissions to another webpage? If this was an option as an added step it would allow me to create a funnel.

9 hours ago

Yotpo TeamCommunity Manager

The Yotpo Platform

Loyalty Feature List

Loyalty Feature ListCreate custom-tailored loyalty and referral programs Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development. Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

1401

4 days ago

robwentNew Participant

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Loyalty & Conversions with WooCommerce

Hi,I noticed that most integrations support loyalty and conversions, but the WooCommerce one only supports reviews and galleries. So I wanted to ask the developers if this is on the roadmap for WooCommerce and if so, when would it be expected? Has anyone else managed to set this up through the generic instructions with the WordPress API or Woo webhooks that could share the steps? Thanks for any tips!

4 days ago

Roddy123New Participant

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Yotpo Email Setup Validation Error

Are there any specific firewall or server settings that need to be adjusted to allow connectivity with Google Mail for the toolsregion site?Also, need to verify the availability of the Google Mail service.Help us to get know, also can do one to one meeting to solve my query. Thanks!regardsRoddy Barrison

4 days ago

Yotpo TeamCommunity Manager

The Yotpo Platform

Implementing Yotpo UGC and SMS helps Tropic Skincare increase revenue by 251%Case Study

Eastside Co is a global Shopify Plus Partner agency helping client partners to scale, with 100 specialists across UX, design, development, marketing, and client services. Eastside Co helped UK-based natural beauty brand Tropic Skincare grow their business through Yotpo Reviews, Visual UGC, and SMS. Challenge Tropic Skincare’s goal was to grow their business through marketing efforts, and as their trusted partner for design and development work, Eastside Co recommended leveraging a combination of paid social media, PPC advertising, and SMS. The initial challenge was to launch fast-moving, campaign-based activity while building out a sustainable account structure. In addition to marketing support, ESC also works with Tropic on an ongoing basis for design and development work on their Shopify store. Solutions Since Tropic Skincare was already using Yotpo Reviews, it was only natural that Eastside Co suggested integrating Yotpo’s Visual UGC and SMS solutions into the brand’s marketing cha

6 days ago

nimish.sheteNew Participant

Segmentation API's for Loyalty to integrate with CDP & vice a versaNew

Integrating or polling Segmentation data is still locked inside Yotpo. Many prospects (HT) and customers have requested to access this capability via API’s which can feed in or out to the CDP’s such as Antsomi, mParticle etc.

9 days ago

Frank.MartinezNew Participant

Reviews & VUGC

Customers name dropping a competitor in their Reviews - best practices?

I’ve been noticing as our reviews base grows that I am seeing more instances of customers name dropping a competitor in their review. Not always in a bad way. Sometimes it’s “I like these better than X brand” or “was hoping these would work but I went with X brand instead”. Wondering what others are doing here, allowing them or not allowing them, seeing positive results from leaving the or removing them? Etc. Thank you.

13 days ago

rachelbNew Participant

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Yotpo X Klaviyo: Viewing redemptions in Klaviyo

Hi! I am wanting to exclude loyalty members who have made a redemption in the last 30 days from a flow. I’m trying to filter these members in a Klaviyo flow but I can’t seem to find a metric which will ID these loyalty members. I created a segment in Yotpo to see who these people are, but it doesn’t look like you can sync segments to Klaviyo from Yotpo either? Thanks so much!

13 days ago

duncanNew Participant

The Yotpo Platform

Multi-language options for all Yotpo features? (translation)

I'm looking to get a client set up with Yotpo on Shopify, but wanted to verify that all Yotpo modules can be translated as it's not clear to me from the articles in the help centre, which address this feature by feature.Are there any current or upcoming modules that were presented at Retain Forward that *will not* be translatable? 🙏

14 days ago

Lucas.lundbergNew Participant

Photos for Reviews on siteDiscussion ongoing

Right now it’s only possible for customers to leave a photo in the review if they get the e-mail. It should be possible to leve photos even if you don’t receive the email and leave the review directly from the site. Great way to show others the results of products and collect UGC

15 days ago

LYFTDLYF.STYLENew Participant

Yotpo SMS & Email

sms bumb subscription tools

Is there a way to forward subscription form submissions to another webpage? If this was an option as an added step it would allow me to create a funnel.

9 hours ago

Roddy123New Participant

Ask your question

Yotpo Email Setup Validation Error

4 days ago

duncanNew Participant

The Yotpo Platform

Multi-language options for all Yotpo features? (translation)

14 days ago

avalornaNew Participant

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Why does the shopify subscriber show invalid after importing yotpo?

After I imported my 1000+ (maybe 2000 or more) subscribers from shopify into yotpo as yotpo asked, yotpo only set 200+ recent purchasers as subscriptions, and all others were inactive , and I can't modify this state, why? This is a Black Friday sale! And there is almost no customer service, the live chat never gets through! !

19 days ago

franciscoInspiring

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Lost stars in organic seo results

Hello,I noticed from months ago that the stars ratings dissapeared in our organical seo results. Is this due to the plan we currently have or is it any other reason? We had stars displaying in seo results in the past but apprently this function dissapeared for no reason. Can you please help me recover this function?

20 days ago

sonjianciNew Participant

Reviews & VUGC

How to add reviews

Hello, I'm a Walmart seller. How can I use yotpot platform to add store reviews.

22 days ago

PMJNew Participant

Reviews & VUGC

Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

25 days ago

kristelsilangNew Participant

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How do I set up a custom earning rule where the customer uploads a screenshot to earn points?

I’ve read the guide on how to set up custom earning rules with an API call.I want the customer to upload or send us an e-mail with a screenshot to earn points. Do you have any suggestions on how I can do this? Is there a way of doing it on the landing page or communicating that on the landing page?

26 days ago

franciscoInspiring

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Problem to display reviews on mobile devices

Hello,I am paying some developer hours because as far as I know the footer badge is only clickable to open the window reviews when the side tag “reviews” is displayed. We had to hide this side tag “reviews” from our web when customers visit it from mobiles because this reviews tag was affecting other web functionality buttons such as the one used to pass pictures. So now if you enter our web centraldelhogar.com from a computer you can click on the footer badge and the reviews new window open but if you click the badge from a mobile the customer can’t read reviews because the reviews window does not pop up because the side badge is hidden. Is there any code or easy way to configure the option for the reviews window to open when clicking footer badge from mobiles?Thanks,Francisco

28 days ago

ItsmejoshNew Participant

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SMSBump Abandon cart Coupon excluding products

Hello! I have some products that have MAP pricing. With the abandoned cart flow there appears to be no way to exclude certain products from the coupon code that goes out. There appears to be a way for me to apply a static code that I create in shopify and include it however, with browser extensions like honey this would get pulled in and I would have code leakage. I’d like to move all my SMS over from Klaviyo to SMSbump but this hiccup is what is preventing me. Does anyone have a workaround that would allow this to work.

1 month ago

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