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Community Chat

41 topics
39 replies

Everything BFCM

19 topics
2 replies

Subscriptions (NEW)

20 topics
24 replies

Loyalty & Referrals

23 topics
36 replies

Reviews & UGC

21 topics
15 replies

Yotpo SMSBump

22 topics
20 replies

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robwentNew Participant

Getting started with Loyalty

Loyalty & Conversions with WooCommerce

Hi,I noticed that most integrations support loyalty and conversions, but the WooCommerce one only supports reviews and galleries. So I wanted to ask the developers if this is on the roadmap for WooCommerce and if so, when would it be expected? Has anyone else managed to set this up through the generic instructions with the WordPress API or Woo webhooks that could share the steps? Thanks for any tips!

2 hours ago

Savina from YotpoCommunity Manager

Getting started with Subscriptions

The next iteration of subscriptions could be the key to unlocking long-term retention.

75% of all DTC brands will offer subscriptions by next year. Think about the sheer number of eCommerce brands out there today and now let that sink in. Wild. While the idea of subscriptions is nothing new, new platforms and improvements in existing technology have made it possible for all kinds of brands to get into the recurring revenue game. More eCommerce brands mean more competition and it’s that competitiveness that’s going to challenge brands to create better subscription experiences. The reality is brands need to focus on building relationships with their customers to keep people happily subscribed for longer.Let’s grab our crystal ball and try to peep at what this segment of the eCommerce industry will look like over the next five years. Present day: competition for brands means better experiences for customers Brands winning at subscriptions right now are not only offering a quality product, but they’re taking the entire customer experience into consideration. What you get

6 hours ago

SwiftlerParticipating Frequently

Integrating SMSBump & Text-to-buy to MagentoNew

Just watched AWIE #AMA: Turn first-time shoppers into customers for life this BFCM. We realized SMSBump is essential in customer retention and forming exciting marketing campaigns, potentially driving an increase in revenue in the Text-to-buy feature. Can Magento customers get some love? We would jump in on this if this was product was available for Magento.I do see that there was a job posted: Magento Developer - SMSBump. Crossing fingers this get implemented quickly!

5 days ago

brandteamCommunity Manager

BFCM Tips&Tricks

BFCM Tips&Tricks Episode 6 | Boost sales with social proof

Marlowe Brand, Senior Account Executive at Yotpo, will walk you through using social proof from happy customers to boost brand trust - and of course, sales - this holiday season:Create a dedicated landing page for your Visual UGC gallery Add Review Highlights to your product pages so you can showcase real user feedback and testimonials Use coupons as an incentive for providing UGC Watch in 60 seconds: We've got the retention solutions you need, at an exclusive price. Add Yotpo SMSBump, Loyalty, Reviews, or Visual UGC before BFCM and get $500 or more off annual plans here!

5 days ago

brandteamCommunity Manager

BFCM Tips&Tricks

BFCM Tips&Tricks Episode 5 | Expedite the path to BFCM purchases

We’re back again with a few more tips to create a frictionless shopping journey.Hear from the amazing Nora Wallenius - @noraw, our Partner Community Manager at Yotpo on how to expedite the path to purchase for quicker sales on BFCM. 😊Enable Click-to-Buy and Text-to-Buy for an absolutely frictionless shopping experience. Incentivize loyalty members to share their product photos and videos, collect them on-site or via SMS, and then display them in shoppable galleries right on your homepage. Use Yotpo SMSBump's in-app BFCM templates to drive customers straight to BFCM sales. Watch in 60 seconds: We've got the retention solutions you need, at an exclusive price. Add Yotpo SMSBump, Loyalty, Reviews, or Visual UGC before BFCM and get $500 or more off annual plans here!

6 days ago

Ruthie BerberCommunity Manager

BFCM Strategies

How SMS Keeps BFCM Customers From Going Cold

With SMS marketing, eCommerce brands can transform Black Friday Cyber Monday from a short-term event into a long-term success. Here’s how to drive retention and repeat sales by going mobile. This Black Friday Cyber Monday, more customers than ever will be shopping from their phones. Year after year, mobile purchases continue to surpass those made on desktop — 71% of Shopify sales from last year’s BFCM were made from mobile devices, up from 67% in 2020. It’s become the shopping method of choice for today’s consumers who crave the quick, convenient, and personalized experience that mobile apps and channels provide.At the same time, rising customer acquisition costs are posing new risks for brands ahead of this peak shopping period. According to CommerceNext, 57% say it’s a direct threat to their sales goals. It’s time for a new BFCM strategy — one that doesn’t just drive one momentous spike in sales, but rather sparks repeat purchases and long-term customer engagement.Brands that look be

7 days ago

brandteamCommunity Manager

Getting started with SMS & email

💡 SMS Tips & TricksTips&Tricks

Happy Friday, everyone! We are kicking off our SMS tips & tricks topic. 😎 Tip # 1 | Holiday wins year-round with the Winback Flow Big retail events present great opportunities for you to reach out to customers who might have not been active recently. They already know your brand and have probably made an order or two, so all you need to do is remind them how much they enjoy your products.The flow you have available in your Yotpo SMSBump account will automatically reach out to customers who haven't purchased in the last 30 days - not too long ago for them to forget about you, but not too soon.Remember, not all customers are the same. Split your subscribers based on the number of orders and the total amount spent to distinguish your loyal and high-value customers from occasional shoppers. This will help you tailor your messaging and the size and type of discount.

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7 days ago

brandteamCommunity Manager

BFCM Tips&Tricks

BFCM Tips&Tricks Episode 4 | Double points = Double BFCM Engagement

As we’re getting close to BFCM, we have a few more tricks up our sleeve to help your clients acquire and engage customers. Hear Matt Brindley, Partner Growth Manager for EMEA, explain how your clients can increase loyalty program sign-ups with specific BFCM promotions:Run bonus points events during BFCM to increase the buzz around their loyalty program. Offer new shoppers double points on their first purchase as an incentive for signing up. Follow up with new & existing members on their points balance and remind them to cash in for a reward.🔥 Hear from Matt in 60 seconds: Make sure to check out all of our tips & tricks videos and other amazing BFCM resources for you and your clients in Yotpo’s BFCM Hub.

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7 days ago

lindsay.delorenzoNew Participant

Best practices and examples

Anchor to On Page Widget

The self-service aspect of the Yotpo on-page review widget is great, but can anyone suggest a way to help with this use case: customer service asks a customer to leave a review for a product they have and in this request give the customer as few steps as possible to complete the task.I was thinking an anchor link (not supported according to Yotpo live chat). Any other suggestions?

7 days ago

Jessica at YotpoCommunity Manager

BFCM Strategies

From the Experts: 10 Strategies for a Successful BFCM (and Beyond)ebook

It's never been more important to turn BFCM into a season for retention. Get the top strategies straight from the experts to not only drive sales, but hook customers for life, too. 2022 has been a tumultuous year for eCommerce. Inflation and economic uncertainty has consumers spooked, and D2C brands have had to deal with supply chain issues, rising acquisition costs, and the slow death of third-party data.As we head into BFCM and the holiday season, one thing’s for sure — brands need to make the most of their marketing dollars by employing smarter strategies and focusing on retention. Together with our partners and customers, we’ve compiled the top marketing strategies to help eCommerce brands get the most out of BFCM this year, and grow a loyal customer base that sticks around long after the holidays are over. 📌 Get all 10 Strategies for a Successful BFCM (and Beyond) here! Learn more here! 🔥 We've got the retention solutions you need, at an exclusive price. Add Yotpo SMSBump, Loy

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7 days ago

robwentNew Participant

Getting started with Loyalty

Loyalty & Conversions with WooCommerce

2 hours ago

lindsay.delorenzoNew Participant

Best practices and examples

Anchor to On Page Widget

7 days ago

ChrishaglerrNew Participant

Getting started with Subscriptions

Yotpo Subscription - Initial Deposit Error

Hey guys, just installed the Yotpo Subscription service on my Shopify Venue theme and so far so good on the back end of things!My only issue is that it now shows on the products page a “Initial Deposit” choice which doesn’t make sense to me. Here’s a screenshot. https://www.shophagwood.com/collections/soaps/products/blaze-orange How do I get rid of this? This doesn’t seem to make sense to me. The subscribe button below all of that works, but why is this “Initial Deposit” choice showing up?Any help would be great because this looks very “scamm-y” to me lol.Shopify 2.0Theme: VenueApp Embed: Enabled

11 days ago

Frank.MartinezNew Participant

Yotpo platform

Helpdesk setup

I am working in the Manage Content tab under Helpdesk. I am could not find an answer on the Private Response field. Does this go into yotpo for the internal teams or does this go directly to the customer. I think Public is pretty self explanatory and goes a a response on our website?

11 days ago

MattNew Participant

Getting started with Subscriptions

Is this compitable with Headless sites?

Hi,Is Yotpo subscriptions compitable with Headless sites using Shopify as the backend?I know Yotpo have good API support for their other services so if it is not not supported now will it be in the future?Regards,

27 days ago

Jessica at YotpoCommunity Manager

BFCM Strategies

We want to hear from YOU about BFCM!

Hi everyone! We’ve been talking a lot about why retention is so important for BFCM, and we want to hear about it from the brand perspective (and potentially showcase your quotes in our upcoming BFCM content). We’ve pulled together a short form with a few questions about retention and BFCM. If you’d like to share your thoughts, you can do it there. Thanks in advance!

1 month ago

Savina from YotpoCommunity Manager

Getting started with Reviews

Anyone using Facebook Ads to collect more reviews?

Hey all, Is anyone using Facebook ads to collect more product reviews? 🤔💡 We already know that, according to Facebook, there are currently more than 1.2 million active Shops on Facebook and Instagram and more than 300 million people interacting with them every month and merchants that sell on more channels are more likely to increase their engagement and brand awareness. Share with us your experience and best practices, we would love to hear your experience.

3 months ago

AllegragarciaNew Participant

Getting started with Subscriptions

Yotpo Subscriptions vs Recharge

What are the key differences of Yotpo subscriptions compared to others (like Recharge), outside of price? Thank you!

3 months ago

Savina from YotpoCommunity Manager

Getting started with Subscriptions

Are you using Yotpo Subscriptions? 😊

Share with us your first impressions, thoughts, and examples. 👇👇👇

3 months ago

sammyNew Participant

eCommerce marketing chat

Father's Day

What’s everyone planning for Father’s Day promotions?

3 months ago

Community Chat

Everything you need to know about the Yotpo Community

Welcome to the Community

6 topics
7 replies

Yotpo platform

7 topics
12 replies

eCommerce marketing chat

17 topics
10 replies

Yotpo Tech Talk

11 topics
10 replies

Everything BFCM

Best practices and tips on how to maximize your revenue this holiday season

BFCM Strategies

11 topics
2 replies

BFCM Inspiration

2 topics
0 replies

BFCM Tips&Tricks

6 topics
0 replies

Subscriptions (NEW)

Getting started with Subscriptions

20 topics
24 replies

Loyalty & Referrals

Get the most out of your rewards program

Getting started with Loyalty

18 topics
30 replies

Best practices and examples

5 topics
6 replies

Reviews & UGC

Best practices for collecting and displaying UGC

Getting started with Reviews

16 topics
11 replies

Best practices and examples

5 topics
4 replies

Yotpo SMSBump

Find out what's new in SMS & email and start texting like a pro

Getting started with SMS & email

9 topics
9 replies

Best practices and examples

13 topics
11 replies

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