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149 Conversations

S
SouthernpeekNew Participant
asked in Ask your question

I changed from Godaddy to Wix. Do you all work with Wix?

Hi. I once had yotpo connected to my website. I changed from Godaddy to Wix. Do you all work with Wix?

2
Savina from Yotpo
Employee
1 year ago
T
Tanisha36New Participant
asked in Ask your question

I just open my Shopify store I need help with sales

I just open my Shopify store I need help with sales

3
Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Retention strategies

Brand2Brand Webinar - Members' Questions

Hey Community!  Just a few days before the Brand2Brand webinar with The Elderberry Co., Fur, and Global Healing! 😊Submit your questions here and we will make sure to send them to @Roshelle at Yotpo. You can ask our speakers anything about: How top D2C brands are dealing with their own vertical challenges What strategies to have in play to boost retention  How connecting your marketing tools can help drive engagement  and more Save your spot today! Sign up here ⬇⬇⬇  

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Savina from Yotpo
Employee
1 year ago
heather
Employee
heatherEmployee
published in Retention strategies

TikTok Made Me Do It: What Consumers Say About Subscriptions

What if we told you TikTok could be used for more than just that midday scroll? We’ll do you one better, what if we told you scrolling TikTok could be a great way to uncover what consumers have to say about your subscription offering? TikTok’s rise as a discovery tool is part of a broader transformation in digital search. Spin this to your own advantage and use TikTok to search for what types of subscriptions are resonating with shoppers. Get ready friends, we dove off the deep end and identified several ways TikTok can help you get the inside scoop on the latest in subscriptions. They’re telling us what they want, what they really really wantWhile the following video focuses solely on subscriptions through Amazon, it can give brands an idea of what kinds of products customers are interested in. Let’s say you’re trying to decide which of your products you want to offer on subscription, it’s videos like this that allow you to identify what types of products customers are subscribing to

60
heather
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Retention strategies

Mini Case Study | The Maze Group builds a D2C business for Candle-lite with Yotpo solutions

The Maze Group is a strategic consultancy that creates scalable, sustainable, and highly effective digital experiences that help their customers succeed. Historic candle brand Candle-lite enlisted The Maze Group in building out their D2C business, with Yotpo Reviews as an integral part of their strategic plan.  Challenge Candle-lite had been making and selling candles for over 180 years but was looking for ways to grow beyond their legacy wholesale model, so they partnered with The Maze Group to create their Shopify Plus D2C site. It was important to Candle-lite that Maze build systems that were well integrated and allowed for maximum automation to help reduce the need for hiring additional resources and dependency on an agency long-term. Maze worked with the brand to build digital fluency so that typical agency services could be transitioned to internal teams.  Solutions The Maze Group strategized, planned and implemented direct to consumer ecommerce and digital marketing operations i

150
Yotpo Team
Community Manager
1 year ago
heather
Employee
heatherEmployee
published in Retention strategies

3 Cost Effective Ways to Increase Retention in 2023

We don’t need to tell you acquisition costs are still on the rise, but we will say this: budgets are going to be tight, and it won’t be practical to pay for traffic that was barely marginal in 2022. If you want to increase profitability you have to increase revenue, decrease costs, or both. It’s time to start working smarter, not harder, to drive retention. Here are three cost-saving tips to more effectively market to your customers during a sluggish economy. Audit, assess, optimize   Now is a perfect time to take a look at every active marketing channel you have running and cut out anything not working. We’re no longer in a testing phase, it’s time to turn off channels that aren’t the most ROI positive. Once you cut away all the excess, you’ll have a clearer picture of what drives revenue for your business. This added clarity will help you to actually understand the results of the channels you’re using.  Put it into practice The first step in this process is to know what metrics to me

610
heather
Employee
1 year ago
katinanjelina
katinanjelinaNew Participant
posted in Retention strategies

Best practices for securing a Magento website from hacks and attacks?

As a Magento website owner, security should be your top priority. Here are some best practices for securing your Magento website from hacks and attacks:Keep Magento up-to-date: The latest version of Magento always includes security patches, so it's essential to keep your website updated with the newest version.Use strong passwords: Use strong and unique passwords for your Magento admin panel, FTP, and a hosting account.Use HTTPS: Implement HTTPS protocol to encrypt all data transmitted between the server and the client. This will ensure that all communication between the server and the client is secure.Install security extensions: Install security extensions like MageFence, MageReport, and MageSecurity to monitor and prevent malicious activities on your website.Backup regularly: Always keep a backup of your website. Regularly back up your website, including your database, media files, and system files, in case you need to restore them in the event of a security breach.Scan your website

1
Savina from Yotpo
Employee
1 year ago
lstack
Community Manager
lstackCommunity Manager
published in Retention strategies

Be Mine? 5 Love Letters to Brands, From Real Customers

This year, we wanted to celebrate Valentine’s Day in a new way: by celebrating the relationships between customers and the brands they love.So, we reached out to real shoppers and asked: Which brand is their Valentine? Who makes them feel special? Why? Turns out, a whole lot of people have brands that give them butterflies — and they were oh-so-excited to share their love stories. :) After sifting through all the submissions, we’re excited to share our top 5. Check them out below! Dear UrbanStems, Roses are red, violets are blue, whether I’m sending or receiving flowers, I always turn to you! Your mission of spreading the joy of flowers always brightens my day, you’re my go-to for every gift, and now I’m a loyalty member — even made it to level Peony! I’ve referred my mom, and even sent her a flower subscription to spread the love. You could say we’ve made the relationship official. 🙂Thanks for reminding me to stop and smell the roses,Love,Rachel B.  Dear Black Girl Sunscreen,My famil

211
Ruthie Berber
Employee
1 year ago
S
smoore4momaNew Participant
asked in Ask your question

Webhook question

Do you happen to know if the VIP Tier Earned webhook fires when you go down a tier because of points redemptions?  I know it works when you gain a new tier, but wondering about the opposite direction. Thanks. Steve

3
Savina from Yotpo
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Industry chat

🗝 Yotpo Master Key FAQs

How do I book a room?You can request a room through a super quick online form – one for Tel Aviv and one for NYC. Simply choose your preferred day and time, and how many people you want to bring. Then, our Facilities Team will reach out to confirm your booking, and provide you with information on how to get into the building, transportation, and other important details. When are rooms available?Rooms are available on weekdays (Monday-Friday in NYC and Sunday-Thursday in Tel Aviv) from 9:00am-5:00pm. How far in advance should I book?We need to give our facilities team time to arrange everything with the building, so we ask that you request a room at least a full business day before you plan to arrive.  Where are your offices located?NYC: 233 Spring Street, 6th floor, New York, NY 10013Tel Aviv: HaMasger St 35, Tel Aviv-Yafo, Israel Why are you offering this to customers? We consider ourselves to be an extension of your team, and we’re committed to your success. So whether you need space

1380
Yotpo Team
Community Manager
1 year ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Retention strategies

Brands Are Fumbling the Bag When It Comes to Retention. Here’s Why.

Once defined almost wholly by new customers, eCommerce brands are looking beyond the first-time sale to succeed. Businesses of the next decade are instead measuring their success by customer loyalty: Will shoppers be with your brand in a month? Two months? Next year?Now more than ever, brands need to nail customer retention. In our State of Retention Survey, we found over 50% of brands are more focused on retention efforts than ever before, and yet, 40% haven’t changed their strategy to achieve their goals.    Why are brands still missing the mark despite knowing they need to keep customers coming back? Retention is much more multidimensional than acquisition; retention demands you treat first-time, two-time, repeat, and loyal shoppers with nuance. And, the margin of error is that much smaller.As we move into 2023, it’s becoming obvious that brands aren’t creating the post-purchase experiences that today’s consumers are seeking out. Of the brands surveyed, 70% said their retention rate

220
Cecilia from Yotpo
Employee
1 year ago
Ruthie Berber
Employee
Ruthie BerberEmployee
published in Industry chat

Yotpo Master Key: A New Perk for Our Customers

We are thrilled to introduce a new benefit available to our customers: Yotpo Master Key! Now, any customers based in NYC or Tel Aviv — or just passing through — can book a workspace at Yotpo’s offices for the day, free of charge. With Yotpo Master Key, you can make the most of the different amenities that our new office spaces have, like fully stocked kitchens, a convenient location, and more — plus the chance to meet the Yotpo team and get to see our company culture up close.  Book a room in NYC Book a room in Tel Aviv  Get to know our workspaces 

1960
Ruthie Berber
Employee
1 year ago
S
sharibNew Participant
asked in Ask your question

Is it possible to add a ratings board on my product details page?

Hi, Is it possible to add a ratings board on my product details page. Are there any widgets provided by Yotpo?I am using the free subscription of yotpo reviews and ratings. And the platform on which my store is built is Salesforce Commerce Cloud.Example of ratings board:  Is it possible to achieve this with a free account?Best Regards

5
Savina from Yotpo
Employee
1 year ago
E
ecvari
asked in Ask your question

How to manage expiring coupons for review requests

In the setup for adding coupons to the review request emails (Yotpo Reviews), there are three options for expiration: “coupons expire on”, “coupons expire x days after they are received”, and “none”. For either of the first two options, how do we manage the batches of coupons from our e-commerce platform?In the e-commerce platform (we use Salesforce Commerce Cloud, but applies to any platform), we can set up batches of coupons with expiration dates. And in Yotpo, we can upload those. But, for example if we select “coupons expire 90 days after they are received”, how do we match that to uploaded coupons? What expiration date would we set on the batch of coupons in the e-commerce platform (which of course does not know when each coupon will be mailed out).Or, if we select an explicit date, then we would have an issue where recipients who receive them sooner might have 90 days, but the recipient receiving them on the last day would have only 1 day to redeem. How are users in this communit

4
Savina from Yotpo
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Retention strategies

Mini Case Study | With Yotpo solutions, UWP helps Arighi Bianchi empower customersCase Study

Underwaterpistol is an end-to-end Shopify agency that propels brands through a unique four- phase framework: plan, create, grow, accelerate. Luxury home furnishings store Arighi Bianchi enlisted Underwaterpistol for a full eCommerce overhaul, including powerful customer feedback with Yotpo’s UGC and SMS solutions.  Challenge The home goods industry has skyrocketed in the past few years, as the newly homebound look to renew their spaces. Recognizing the opportunity for its online store to achieve game- changing revenue, luxury furniture brand Arighi Bianchi enlisted Underwaterpistol for a full eCommerce overhaul, complete with a rebrand to propel their business into a new era of homeware.  Solutions Loved and lauded by influencers, Arighi Bianchi needed a way to showcase the high volume of UGC they already received, so Underwaterpistol integrated Yotpo’s Visual UGC solution on their eCommerce site. Then, they migrated from another provider to Yotpo Reviews and incorporated them into ind

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Yotpo Team
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Retention strategies

Mini Case Study | Joseph Joseph turns to Vervaunt to help ramp up their eCommerce strategy with Yotpo solutionsCase Study

Innovative kitchenware and bathroom brand Joseph Joseph turned to Vervaunt, paid media agency and eCommerce consultancy, and Yotpo marketing solutions to pivot to a more substantial eCommerce strategy when the pandemic hit.  Challenge Joseph Joseph sells over 1,000 kitchenware and bathroom products in 100 countries around the world. But when the pandemic hit and many stores and retailers closed, they needed to focus more on eCommerce. Joseph Joseph was managing their paid search strategy in-house, but they were struggling to scale spend and realized they needed expert help. That’s where Vervaunt and Yotpo came in.  Solutions Vervaunt’s goal was to increase eCommerce sales and revenue while maintaining a similar ad spend, and Yotpo Reviews and Visual UGC was the perfect solution. New customers could easily be reassured by strong and plentiful reviews, and the details Yotpo could capture with tailored questions meant any worries around the product or specifications could be minimized. Vi

170
Yotpo Team
Community Manager
1 year ago
C
CityChickNew Participant
asked in Ask your question

Sales tax with subscriptions

Hi there,What does ReCharge do to make sure that sales tax is correct on all the orders placed? We currently use ReCharge for our subscriptions. ReCharge uses Stripe payments and the sales tax can be different if they don’t update the sales taxes. Thank you for your time!Heath with CtyChick 

6
Roshelle at Yotpo
Employee
1 year ago
C
CityChickNew Participant
asked in Ask your question

Payment provider for subscriptions?

HI there,I currently use ReCharge to handle my subscriptions in my Shopify store. ReCharge uses Stripe as a payment provider for their orders. This creates an additional account for me to reconcile at the end of the month and accounting can be a pain. How does Yotpo handle subscriptions? Or do you use Shopify payments?Thank you,Heath with CityChick

2
Savina from Yotpo
Employee
1 year ago
I
itsstevieNew Participant
asked in Ask your question

Emotional loyalty - examples

Hey Yotpo team, I came across the term “emotional loyalty” and I wanted to ask for some examples of campaigns and messaging.  

2
I
1 year ago
P
PomawhitNew Participant
asked in Ask your question

Does anyone know if it is possible to offer different discounts based on subscribing to various bundles of products?

Does anyone know if it is possible to offer different discounts based on subscribing to various bundles of products?  IE: sunscribe to 1 product and get 10% off, subscribe to 2 products and get 20% off, etc… ? 

4
Savina from Yotpo
Employee
1 year ago
Little Arcana Candles
Little Arcana CandlesNew Participant
asked in Ask your question

How to make sure that my Shopify store is generating reviews?

Hey all, I’m a bit new to using Yotpo Reviews (still working on setting up my Shopify store). How can I make sure that once I’m ready to sell my candles, reviews are generated, and everything is working? 

2
Little Arcana Candles
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Retention strategies

5 New Ways to Reduce Friction and Drive Retention in 2023

What’s going to drive retention for your brand in 2023? What strategies will you have in place? What tools and tactics will you activate? And don’t forget about all of those new customers you acquired over the holiday season.The year is getting shorter and the to-do list is getting longer. But don’t worry, we’ve got a few new tricks up our sleeves, did someone say better experiences that will make customers want to continue to shop again and again? We’ve got solutions for that, and more!Let’s get ready to nail down that 2023 retention strategy. Turn those deal-hunters into long-time shoppers First things first, we know the holidays come with a lot of new customers. Most of them are deal-hunters, but that doesn’t mean they can’t be long-time shoppers. How you ask? It really revolves around creating the right experiences that bring shoppers back to purchase over and over.Sounds pretty great, right? So how can you build better experiences in a buyer’s journey that encourage loyal behavior

1410
Yotpo Team
Community Manager
1 year ago
abaigail
abaigailNew Participant
asked in Ask your question

how much time should be set for return policy of medical products?

I have often faced some users and clients that buy uncut drugs online from our stores but after the long time they returns the goods even after the use while the raw material and quality are the main reasons for our success but they guys are frauds. I haven't set a return policy but now I want to add to stop these kinds of users. Kindly suggest me the procedure and best way to handle these kind of users.Thanks.Regards,Abai G. Bond.

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Savina from Yotpo
Employee
1 year ago
L
Love154New Participant
asked in Ask your question

How can we make yotpo faster for page experience

Hi how can we make yotpo run smother for the google page speed. the yotpo widget seem to slow the site down please see attached

1
Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Retention strategies

The Collagen Co Keeps More Than 50% of Customers Coming Back With YotpoCase Study

After a previous venture selling ready-to-drink protein water in Australian gyms, Co-Founder Izaak Woodley set out to supply the AU market with the highest quality ingestible collagen. Today, The Collagen Co helps thousands of Australian customers achieve transformative results through its great tasting, easily accessible collagen products.  ChallengeThe Collagen Co has faced market challenges like supply chain disruptions, cost increases, and more. The brand experienced diminishing returns due to advertising and privacy changes. In order to survive and grow, the brand knew they couldn't rely on a single method to reach and engage customers.Like many eCommerce brands over the past two years, The Collagen Co has struggled with issues like supply chain disruptions, cost increases, and staying positive in difficult times. But more recently, the challenge has been online. “Even before iOS updates, the changes in the advertising and privacy landscape have led to diminishing returns across a

1420
Savina from Yotpo
Employee
1 year ago
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