Product Resources

Useful Information about all of Yotpo's offerings

160 Conversations

Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Reviews & VUGC

Shopify Hardware x Yotpo Reviews and InsightsCase Study

After Shopify’s latest hardware store release, Shopify Hardware, Shopify partnered with Yotpo to help generate actionable insights to better understand customer sentiment surrounding Shopify Hardware. 🛑 ChallengeAs a global eCommerce provider, Shopify needed a partner that could help them collect feedback on a global scale. They needed a solution that provides robust functionality and offers advanced content collection and reporting features. Shopify knew they needed a scalable solution as they rolled out new features, products, and integrations.Shopify Hardware includes Shopify’s POS terminals and accessories that integrate seamlessly with Shopify’s POS software, the Shopify Retail POS app, which also works on Androids or iOS smartphones or tablets. As Shopify expands their Shopify Hardware reach, they wanted to ensure successful product development by collecting in-depth customer feedback.Specifically, they needed insights surrounding the hardware’s functionality, integration, setup

551
Kristie from Yotpo
Employee
1 year ago
Ruthie Berber
Employee
Ruthie BerberEmployee
published in Reviews & VUGC

Yotpo Reviews resources and how-tos

New to Yotpo Reviews? Here are some resources to help you get started:Installing Yotpo Reviews Getting Started Checklist Moderate Reviews Understand Analytics Integrate Yotpo Reviews with your Tech Stack

370
Ruthie Berber
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

48% more likely to return to site after seeing UGC | How Leatherman educates & empowers customers with YotpoCase Study

American-made Leatherman is one of the most iconic brands for top-of-the-line outdoor gear. This is their story of how adopting Yotpo, helped them inherit a sense of responsibility to communicate more with their consumers. 🏭 INDUSTRY: Sports & Outdoors🔌PLATFORM & INTEGRATIONS: Salesforce Commerce Cloud & DemandPDX🛑 CHALLENGE: Enable shoppers to find the right products by displaying relevant reviews across the buyer journey💡SOLUTION: A shoppable visual gallery and detailed reviews equipped with Custom Questions & Smart Filters📈 RESULTS: 22,000+ reviews collected, 12% higher CTR on shoppable gallery, shoppers 48% more likely to return to the site after seeing UGC 🛑 ChallengeLeatherman products celebrate problem solvers, adventurers, and builders everywhere. Giving customers the tools (literally!) to get things done, and done well, is at the core of the brand. While their customer community connected with the Leatherman identity, the brand’s digital presence didn’t q

260
Yotpo Team
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Subscriptions

Til You Collapse Triples Subscribers After Moving to Yotpo SubscriptionsCase Study

Founded in 2013, Til You Collapse is a family-owned fitness apparel brand focused on delivering high-quality exercise leggings, shorts, and tops. In order to compete in the competitive and saturated retail industry, Til You Collapse has doubled down on delivering the best products and value to every customer in order to fulfill their mission of supporting and empowering people — and creating an environment of fun. ChallengeTil You Collapse wanted a platform that would improve their customers' experience, allowing them to manage their own subscriptions, reducing churn and time spent on customer service. The brand was looking for a way to build out deep personalization strategies for both new shoppers and existing, loyal customers. Increasing customer retention, revenue, and lifetime value over time in a saturated and competitive market was at the top of their to-do list.To differentiate themselves in a saturated market, Til You Collapse spent a lot of time creating the best product, com

180
Yotpo Team
Community Manager
1 year ago
Jessica at Yotpo
Employee
Jessica at YotpoEmployee
posted in Subscriptions

Best Resources for Using Yotpo Subscriptions

Hi everyone! Consider this your one-stop shop for info about Yotpo Subscriptions. We will keep it updates as we release new resources.Yotpo Subscriptions OverviewYotpo Subscriptions in the Shopify App StoreHow to Add Subscriptions to Your Business, Without the Hassle (eBook)Getting Started with SubscriptionsManaging Subscription PlansHow To Get More SubscribersHow Customers Manage Subscription OrdersSubscriptions Store AppearanceCustomer Portal AppearanceManaging Customer Subscription OrdersUnderstanding Yotpo Subscriptions Plans & PricingMigrating to Yotpo Subscriptions FAQLinkedIn Live Event on Subscriptions with Yotpo, Shopify, and Jill & Ally

1
Ruthie Berber
Employee
1 year ago
Jessica at Yotpo
Employee
Jessica at YotpoEmployee
published in Subscriptions

Welcome to Yotpo Subscriptions! Take your first steps here ⬇️⬇️⬇️

Yotpo is pleased to announce Yotpo Subscriptions, built for Shopify, to make retention easy for growing brands. Now, businesses like yours can enjoy the stability of recurring revenue, without the hassle.  Yotpo Subscriptions was built native to the Shopify platform to be the most user-friendly solution available, saving you valuable time and resources while optimizing the customer experience. This simplified solution eliminates the complexity of selling subscriptions by enabling codeless implementation and customization. Yotpo Subscriptions is: Easy to buy. It’s free to start, with no monthly fees — pay only 1% per order once you sell more than $500 per month in subscriptions.  Easy to start. User-friendly onboarding lets you add subscriptions to your store in 8 minutes or less. Have any issues? Our 24/7 live chat support is here to help. Easy to grow. Find and nurture the subscribers that will stay committed, with our unique features. Easy to integrate. Save time and grow faste

561
Ruthie Berber
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Subscriptions

Find the right Yotpo Subscriptions plan with the right solutions for you. 🤩

 Growth is at the core of every solution we provide, so when it came to product subscriptions, we knew we had a lot to bring to the table for brands. As of today, Yotpo Subscriptions is available for small businesses on the Shopify marketplace. We want to make it easy for smaller brands to accelerate their growth, so it was important to us that the product be self-installation and free to start with no monthly fees. Plus, brands will only pay 1% of their total subscription transactions after making $500 in sales each monthTomer Tagrin, CEO and Co-founder of Yotpo Leverage our unique cross-product synergies to get the biggest impact.Explore our Subscriptions plans and choose the one that best fits your business needs: https://bit.ly/3H2d6qN 

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Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Subscriptions

[eBook] 📒 How to add Subscriptions to your business without the hassleeBook

Are you wondering if a Subscription service is right for your business? Explore our guide to getting started with Yotpo Subscriptions and learn how to set your Shopify store for success if you decide to add one. 📒 Get access to the eBook “How to add subscriptions to your business without the hassle” here: https://bit.ly/3xiUChd Chapter 1: Understanding subscription eCommerce servicesSubscriptions themselves are nothing new. In this chapter, you will learn the basic types of subscription models & the subscription terms you need to know. Chapter 2: The top 5 benefits of adding a subscription model to your eCommerce businessDiscover the top five advantages of adding a subscription platform to your eCommerce business. Chapter 3: 6 questions to ask before deciding to add a subscription serviceLearn what you should consider before adding a subscription service to your business.  Chapter 4: Prepping for your subscription launch; steps to getting started Once you’ve determined that a subs

220
Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Subscriptions

Subscriptions we love #1 ✨ The "Crystal Candle Club" by Jill & Ally ✨case study

Not everything on your site needs to have a subscription offering. The key to growing a successful subscription business is to start small. It is incredibly easy to get started with just one product.Jill & Ally decided to take just one product from their website and offer it as a subscription, so they created the Crystal Candle Club. The subscription cycles through an assortment of scents and crystals based on the seasons. Their subscribers set up their own order frequency, ensuring they get what they want when they want it.  💡 Get started with your most popular product. Introducing a beloved product on a subscription basis reduces the barrier to entry. Customers are already purchasing this product from you, and some people may purchase it on a regular basis, so they’ll feel more comfortable and confident subscribing.  ✨ Ready to start your Subscriptions program? Click here to add Yotpo Subscriptions to your store.If you have any questions or need more information, don’t be shy! T

170
Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Subscriptions

Are you using Yotpo Subscriptions? 😊

 Share with us your first impressions, thoughts, and examples. 👇👇👇

0
Savina from Yotpo
Employee
1 year ago
Jessica at Yotpo
Employee
Jessica at YotpoEmployee
published in Subscriptions

How to migrate your Shopify store to Yotpo Subscriptions

 We know a migration process can be complicated, that’s why our team will do it for you! Our specialists will take care of the entire migration process in under 48 hours, and provide actionable insights. All you have to do is download the app, and we'll take care of the rest: Select your products and plans, and apply your branding to begin welcoming new subscribers in under 8 minutes. One of our migration specialists will confirm your eligibility, and we'll take it from there. Review and approve of everything before going live, to ensure a seamless transfer without disruptions to your business.  Ready to get started? Click here to add Yotpo Subscriptions to your store.    

300
Jessica at Yotpo
Employee
1 year ago
Jessica at Yotpo
Employee
Jessica at YotpoEmployee
published in Subscriptions

Installing Yotpo Subscriptions to your Shopify store

Because Yotpo Subscriptions is fully integrated with Shopify, adding subscription options to your existing Shopify products is completely effortless. 📌 Click here to add Yotpo Subscriptions to your store.  Easy to buy. It’s free to start, with no monthly fees — pay only 1% per order once you sell more than $500 per month in subscriptions.  Easy to start. User-friendly onboarding lets you add subscriptions to your store in 8 minutes or less. Have any issues? Our 24/7 live chat support is here to help.  Easy to grow. Find and nurture the subscribers that will stay committed to our unique features. Easy to integrate. Save time and grow faster with integrations to Yotpo products that are designed to drive retention.  After you add the Yotpo Subscriptions to your Shopify store, follow the initial setup to easily launch subscriptions for whichever products you choose. The setup only takes a few minutes, and requires absolutely no code or development resources. Watch the video to see h

830
Jessica at Yotpo
Employee
1 year ago
Hannah B
Employee
Hannah BEmployee
posted in Loyalty & Referrals

Shopify - Setting Up Your Loyalty Page

Setting Up the Rewards Page on ShopifyStep 1: Creating the rewards page templateIn the live theme, under the “templates” folder, create a new template of type "page" and give it a name. As a convention - “rewards”  for the rewards page, and "refer" for the referral page. This is the only time you should be editing the live theme.In the Pages section on Shopify, create a new page and call it “rewards” for the rewards page, and in the Template dropdown, select the name of the template you created in the theme.Duplicate the theme and name it “yotpo loyalty dev”. Step 2: Setting up the rewards page layoutIn the Snippets folder, create a separate snippet for each section of the page (header, referral, vip tiers etc). In the Templates folder, in the template of the rewards page we created in Step 1, set up the main layout of the page, and use {% include ‘snippet-name’ %} to add each component to the rewards page. In most builds, the order of the sections will change depending on whether or n

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Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in SMS & Email

The Ultimate 2022 Memorial Day PlaybookPlaybook

Discover our SMS and Email best practices, tips and templates to successfully engage with your customers, gain new ones, and keep the sales rolling throughout Memorial Day. Explore our Memorial Day Playbook and discover: 📣 Memorial Day Strategy for Maximizing Revenue Get the hype going for your Memorial Day sales with timely and engaging campaigns. 📲 Top-converting SMS Templates to Score More Sales Get your customers in the mood for shopping with our powerful SMS templates that you can use right away. 📩 5 Actionable Email Templates to Skyrocket Your Sales 🎯 How to Never Miss a Sales Opportunity Discover our top 5 ideas to help you engage with your customers and get a-may-zing results.Access all templates and strategies at: https://bit.ly/3FTP3tn 

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Savina from Yotpo
Employee
1 year ago
Jessica at Yotpo
Employee
Jessica at YotpoEmployee
posted in Loyalty & Referrals

How CBD Brand Foria Wellness Uses Yotpo Loyalty to Promote Growth

 For CBD brands, restrictions around digital advertising can create challenges with customer acquisition and building brand awareness. And, when you’re a CBD brand that focuses on sexual wellness, it’s even harder to get your message out there. Amanda Couture, Sr. Director of eCommerce & Retention at CBD brand Foria Wellness, knows these challenges all too well. But, she found a solution: Points for Pleasure, the brand’s loyalty and referrals program. 

1
Savina from Yotpo
Employee
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Important Tax & Billing Information

Payment by Wire Transfer Payment by Wire Transfer and ACHForms for entities paying by wire transfer and ACH📌 United States Remittance Payment Address ACH Debit Payment Method IRS W9 Form - 2023 Comerica US Bank account details Comerica US Bank address details Tax certificate 2022  📌 United Kingdom JP Morgan UK - GBP JP Morgan UK - USD JP Morgan UK - EUR UK VAT certificate 2022 Tax certificate  📌 Israel Bookkeeping confirmation Tax exemption  Bank Leumi details HEBREW Yotpo LTD - Confirmation of Account Ownership  For any clarification or questions, please reach out to the Billing & Collection team at payments@yopto.com

12940
Yotpo Team
Community Manager
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Loyalty & Referrals

💝 Learn how these top European brands are winning with loyaltyCase Study

According to Yotpo’s State of Brand Loyalty 2022, shoppers in the UK will happily participate in loyalty programs; when asked which industry’s loyalty programs they would most likely join, survey respondents cited Food & Beverage (67.2%), Beauty & Cosmetics (59.1%), and Fashion & Apparel (55.4%) brands as their top answers.Loyalty is becoming an increasingly important tool for brands’ acquisition and retention efforts alike, and as our data shows, shoppers expect their favorite brands to offer a top-tier program. Dive into these six European brands creating exceptional customer experiences with Yotpo Loyalty. 1. Revolution BeautyFounded in 2014 by Adam Minto and Tom Allsworth, Revolution Beauty has completely disrupted the beauty industry by focusing on accessibility. Whether it be their affordable price point or diverse shade ranges, the brand is dedicated to making beauty inclusive for everyone.What were they looking to achieve?Revolution Beauty wanted to accelerate D2C g

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Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in SMS & Email

📲 Make Mobile Checkout Convenient With Click-to-Buy for SMSBlog

Send tailored text messages that expedite the consumer path to purchase with Yotpo SMSBump’s innovative technology. To effectively engage consumers today, and continuously re-engage them so that they make more purchases over time, is no easy feat. Brands must navigate multiple channels, saturated markets, and complicated buyer journeys to raise awareness and see shoppers through from consideration to purchase — and they have to do it all quickly and seamlessly.According to a survey conducted by Linnworks, fast, convenient, and frictionless eCommerce purchase experiences are the ones that will win consumers today — 76% of consumers say convenience is a key priority in selecting a retailer, and nine in ten will prioritize using a retail site that offers a seamless experience. We’ve seen this in the rise of buy online, pick up in store (BOPIS), which was quickly adopted by brands and consumers alike to bridge the gap between offline and online shopping, and we’ve seen it in the rise of SM

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Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC

Reviews reimagined: The benefits of adding SMS

Hey all, 👋🏼💡 Have you read the latest articles about Yotpo Reviews Due for an Upgrade? Why You Should Use SMS to Boost Your Reviews Strategy? I would love to hear your take on the 3 best practices for combining SMS and Reviews:   ✅ Enable multiple SMS sign-up methods for shoppers  Creating multiple SMS sign-up opportunities, such as QR codes and on-site pop-up banners, increases sign-up rates significantly. Once customers join your SMS subscriber list, you can then easily push review requests via text message or set up more advanced SMS flows, such as text messages triggered by abandoned carts. 🌊 Create omnichannel review request flows via SMS According to a recent Yotpo SMS survey, 65% of online customers buy or browse on their mobile devices. Brands must create omnichannel review collection flows (e.g., email, social, bulk SMS templates, loyalty programs, and on-site widgets) to encourage review submissions and engagement via SMS. By requesting reviews on-site, via email, and b

0
Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in SMS & Email

SMS: The Ultimate Channel for an Optimized Post-Purchase ExperienceBlog

A truly exceptional customer experience transcends the point of purchase — it continues all the way until you are able to bring your customer back. Transactional text messages are a simple way to deliver engaging content at every stage of this post-purchase customer journey, allowing you to keep your brand top of mind, establish credibility and trust, and drive repeat purchases.What are transactional text messages? Similar to post-purchase emails, a transactional SMS is a non-marketing message used to connect with your customer about a recent purchase, sharing need-to-know order details, tracking information, and more. Consumers today expect these real-time updates where it’s most convenient to receive them — their phones — and with SMS, you can reach them there with a level of immediacy and personalization that other channels can’t match.💡 In fact, a recent Yotpo survey revealed that over 55% of U.S. consumers prefer text messaging because it’s immediate, convenient, and allows them

610
Savina from Yotpo
Employee
1 year ago
Hannah B
Employee
Hannah BEmployee
published in Loyalty & Referrals

MOST POPULAR L&R CSS Requests of All Time 💯

 Beautify Your Loyalty Modules! ​​​​​​* General * Changing the background color of the modules * Banner Module * Add background color to banner text (desktop) * Add background color to text on mobile * Overlay the banner text onto the banner image for mobile * Change the color of the text for mobile only * Change the height of the background * Referral Module * Remove white space in between module on mobile * Change the color of the sample emails of Step 2 of the Refer a Friend module * Referral Post Purchase Popup Code (Shopify only) * Changing height of module on desktop * Adjust the color of the tab text on the referral history section * Change font family of button * My Activity Module * Changing the step icons to text * Changing the size of the step icons * Edit the color of sub-headers on the rewards history section * VIP Tiers * Hide the header of the VIP module * Limit the width of tier threshold to create line-break * Hide the VIP tiers (leave only the progress bar) * Change b

4220
Hannah B
Employee
1 year ago
Hannah B
Employee
Hannah BEmployee
posted in Loyalty & Referrals

Quick CSS to for fun Loyalty module customization!

Earning Points CampaignsCampaigns are CirclesSet campaign shape to circle instead of square, including mobile (excluding modal in mobile) Here’s the CSS 🎉.yotpo-widget-campaign-widget.yotpo-widget-override-css .flexified-child.yotpo-outer-tile,.yotpo-widget-campaign-widget.yotpo-widget-override-css .yotpo-tile,.yotpo-widget-campaign-widget.yotpo-widget-override-css .yotpo-container-action-tile,.yotpo-widget-campaign-widget.yotpo-widget-override-css .yotpo-message-tile,.yotpo-widget-campaign-widget.yotpo-widget-override-css .yotpo-widget-campaign-widget-container:not(.yotpo-is-mobile) .yotpo-logged-out-tile.yotpo-overlay-tile {    border-radius: 50%;} Refer A FriendInput box and button on same rowThis will cause the form button to appear next to the input field only on desktop.   Here’s the CSS 🎉.yotpo-widget-referral-widget.yotpo-widget-override-css .yotpo-background:not(.yotpo-is-mobile) .yotpo-referral-widget-form { flex-direction: row; align-items: flex-end; } .yotpo-widget-referr

0
Hannah B
Employee
1 year ago
laurenb
laurenbNew Participant
posted in Reviews & VUGC

Customer Service Strategy Dreams Come True

Since having Yotpo Reviews added to our site, we’ve been able to streamline and identify any issues like never before. My Favorite tip to share:I respond to every 4 Star Review with a personal email asking how we could have achieved 5 stars. The answers have been so insightful! Whats a fun strategy you’ve enacted to better improve your brand?

3
Yotpo Team
Community Manager
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC

Filter Reviews by Source in the Moderation Panel

Our new review source filter allows you to filter reviews based on where they came from, for example, automatic review requests, reviews import, manual review requests, and more.

1
laurenb
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Loyalty & Referrals

​​​​🎈 Happy Birthday and Anniversary Campaign Customization

We added the option in the Earning Points on-site module to customize the error message for the Happy Birthday and Anniversary campaigns. This will be especially helpful to merchants who sell in languages other than English, and want to translate the error message for their customers. Happy Birthday and Anniversary Campaign Customization 

0
Savina from Yotpo
Employee
1 year ago
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