Product Resources

Useful Information about all of Yotpo's offerings

196 Conversations

Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in SMS & Email

Yotpo 🤝 Buy with PrimeNews

Our newest integration is here!By integrating Buy with Prime and Yotpo SMS & Email, merchants can now market to shoppers using Buy with Prime, deliver personalized experiences through targeted campaigns and checkout abandonment flows, and boost conversion rates. Checkout abandonment recovery for shoppers using Buy with Prime It’s 2023, and checkout abandonment is still one of the biggest challenges for eCommerce stores on a global scale, responsible for 70.19% of lost sales. And until recently, brands had no visibility about what happens to customers using Buy with Prime at checkout.Through our new integration, brands can now reengage shoppers with high buyer intent who use Buy with Prime and bring them back to finish their purchase. Data shows that 64% of online shoppers are Amazon Prime users, and especially with the high influx of holiday shoppers around the upcoming Black Friday and Cyber Monday, it’s crucial to find ways to convert these clicks into revenue.Brands can recover

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Yotpo Team
Community Manager
9 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Reviews & VUGC

[Integration Release] TikTok Shop 🤝 Yotpo ReviewsNews

Big BIG news, everyone. Social commerce is where eCommerce and social media meet, allowing brands to sell their products on third-party marketplaces. Over the past few years, social commerce has evolved immensely, and it’s anticipated to grow up to $1.2 trillion by 2025, according to Accenture. As we continue to innovate and leep pace with eCommerce trends, we’re excited to announce that Yotpo is the first reviews provider to launch an integration with TikTok Shop 🎊🎉!What does this mean for you? Through Yotpo’s integration with TikTok Shop, you’ll have the ability to syndicate your hard-earned reviews directly to the app.By enabling this syndication, you can:Leverage another channel to showcase social proof and boost buyer confidence. Make it easy for your customers to find the information they need to make informed purchase decisions. Drive sales and connect with your customers in a more engaging way on different channels.How to start syndicating your Yotpo Reviews to TikTok Shop Th

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Yotpo Team
Community Manager
10 months ago
Mariya
Employee
MariyaEmployee
published in SMS & Email

Drive Repeat Sales Through SMS With These 3 AI Solutions

We live in a time when AI tools can write the copy of your next company newsletter, while a machine learning system creates matching visuals in just a few seconds. So how about having an Artificial Intelligence engine helping you at every step of your text marketing strategy?Yotpo SMSBump’s AI-driven solutions can answer the question brands of all sizes ask themselves every day: How do we offer the right products to the right people at the right time?With the help of AI-powered product recommendations, predictive segmentation, and smart scheduling features, eCommerce brands can seamlessly provide meaningful SMS experiences and drive more conversions than ever before. Here’s how to leverage them to start sending smarter text messages to your audience.  Cross-sell smartly Consumers today are overwhelmed with choices, especially online – there are so many great brands with billions of products to choose from. So how can you help shoppers discover just the right product for them?AI-powered

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10 months ago
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paulyipNew Participant
asked in The Yotpo Platform

400 Bad Request - order data must be supplied

I'm trying to create orders with API: $response = $client->request('POST', 'https://api.yotpo.com/core/v3/stores/my-store-id/orders', [  'body' => $data,  'headers' => [    'Content-Type' => 'application/json',    'X-Yotpo-Token' => '....',    'accept' => 'application/json',  ],]);which is resulting in this error: {"errors":[{"message":"order data must be supplied"}]} This is the value of $data provided in body: {    "external_id": "12345",    "order_name": "12345",    "order_date": "2023-08-26",    "customer": {        "external_id": "1",        "email": "paulyip111@yahoo.ca",        "phone_number": "+14160000",        "first_name": "Paul",        "last_name": "Yip",        "accepts_sms_marketing": true,        "accepts_email_marketing": true    },    "line_items": [        {            "yotpo_product_id": null,            "external_product_id": "8926",            "quantity": 2,            "total_price": 0,            "subtotal_price": 0,            "coupon_code": ""

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lstack
Community Manager
10 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Reviews Feature List

 Reviews Feature ListCollect and display customer content using the power of AI  Collect Migrate Existing Reviews Switching to Yotpo doesn't mean you have to part ways with your hard-earned review content   Email + SMS Review Requests Collect reviews by text message and email requests   Email Reminders + Sequencing Collect more content with automatic review request email reminders   Collect Product Reviews Collect, moderate, and showcase product reviews at scale with AI-powered emails and widgets   Collect Site Reviews Collect feedback from shoppers about their experience with your brand's site and services   2-in-1 Review Requests Generate site reviews by inviting your customers to write a site review after they submit their product review   Multi-Product Review Requests Set the maximum number of emails and their intervals, that a customer will receive for a purchase comprised of multiple products   Coupon Incentives Collect more reviews and boost retention with coupon incentives for

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11 months ago
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sonjianciNew Participant
asked in Reviews & VUGC

How to add reviews

Hello, I'm a Walmart seller. How can I use yotpot platform to add store reviews.

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11 months ago
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meganjpNew Participant
asked in Loyalty & Referrals

Can points be redeemed at other retailers?

Wondering if this is something that’s on a road map or already available. For example, exchange points for an e-voucher at a physical store. 

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11 months ago
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JhouseNew Participant
asked in SMS & Email

Exporting Subscriber List

Why can’t we export the SMS and email list out of Yotpo? It’s frustrating because the subscriber analytics is showing inaccurate data for my account and there’s no way to verify the data. Even the reports section of Yotpo doesn’t help me. I was easily able to do this on our old email platform before switching to Yotpo.  I do have someone helping to fix the subscriber analytics page - apparently it’s some issue with the UI. But this fix still doesn’t address the issue that I can’t see my total list size. 

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lstack
Community Manager
11 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in Loyalty & Referrals

[Poll] Tell Us How YOU Want to Reward & Discount, Shopify Merchants

📣 Calling all Loyalty & Referrals users. We want YOUR opinion 📣 Here’s the TDLR: Shopify released a discount stacking functionality for merchants! What does this mean? You now have the ability to combine up to 5 discount codes on a single order.We’re in the process of building Loyalty & Referrals functionality for this update, meaning your customers will be able to redeem their points or use their VIP tier entry reward (or both) on a purchase even if there's a sale in the store. What does this look like in practice? Say you’re running a BFCM sale (and yes, it’s right around the corner!) that is 20% off site wide discount, would you want to allow loyalty members be able to redeem loyalty rewards on top of your BFCM discounts? (i.e 20% off + $10 reward discount)Let us know your thoughts by answering the poll below! Other feelings, comments, & concerns? Let us know by commenting below!

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Yotpo Team
Community Manager
11 months ago
heather
Employee
heatherEmployee
posted in Subscriptions

Subscription Boot Camp starts in 3...2...💪

Do you feel like you’re just not seeing results from your subscriptions?  Stop getting sidelined. This summer get off the proverbial bench and get your subscriptions into shape.  I’m super excited to share Subscription Boot Camp with you!   Once a week, for 5 weeks, we’ll drop into your inbox with a fully mapped-out session of actionable strategies and tactics to meet your fitness -- I mean, business -- goals. Optimize your subscription PDP Fill data gaps by tracking the right KPIs  Establish the best campaigns per channel for increased conversions  And so much more It’s time to get your subscriptions off the bench and get to work 🥊  Sign up here 💪 In the wise words of Mr. T…  

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heather
Employee
1 year ago
lstack
Community Manager
lstackCommunity Manager
posted in The Yotpo Platform

AMA: Expert from DIME Beauty on the Value of the Yotpo Platform

Al Salomon, Director of Retention at DIME Beauty, weighed in on how she has leveraged the power of the Yotpo Platform this Wednesday at our Retain Forward event.  If you’re curious about the value the Platform has brought DIME, or want an opinion from a true retention expert on how the platform can serve your brand, Ask Al Anything here! She will be answering questions for a limited time, so don’t hesitate to ask 👇🏼

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1 year ago
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chaselinensNew Participant
asked in The Yotpo Platform

Automated reviews feature and Shift4Shop platform (former 3dcart)

Hey everybody! Quick question. Anyone in here using Shift4Shop as their e-commerce platform? If so, are you happy with the Yotpo platform? Thanks, Chase

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1 year ago
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chaselinensNew Participant
asked in Reviews & VUGC

If you cancel service...

Hey everybody. Quick question. In the event you decide to terminate a subscription later on down the road and have gathered/earned x number of reviews does the “link” or number of google reviews you have obtained using this platform vanish as well? Thanks!

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1 year ago
lstack
Community Manager
lstackCommunity Manager
published in SMS & Email

Four SMS & Email Marketing Campaigns to Boost 4th of July Sales

Summer is in full swing and July 4th is around the corner 😎 This guide will walk you through the steps of planning and executing powerful SMS & email campaigns that will skyrocket your sales this season! Let’s dive in.  4th of July EssentialsYou know how the planning of every great party in the history of great parties starts – you need to take care of the essentials first:Campaign timeline:June 21: Warm-up Campaign June 24: Mass Campaign July 1: Reminder Campaign July 4: Last-chance CampaignTheme: 4th of July (Independence Day)Colors: Red, white, and blue Audience (guest list): All your SMS & email subscribersKick off the festivities with a warm-up email campaignDate: June 21With less than two weeks before the big day, it's time to kick off your 4th of July sales! Set the mood for joy and partying with some exciting summer deals.Use email to introduce shoppers to your 4th of July sale or your brand new summer collection. After all, you know the prerequisites for the perfect p

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lstack
Community Manager
1 year ago
Jessica at Yotpo
Employee
Jessica at YotpoEmployee
published in Loyalty & Referrals

We’re here to help: How to manage your customers’ loyalty pointsF.A.Q.

The questions we get the most when it comes to Yotpo Loyalty are all about points: how to import and export them, and how to adjust points for customers. So, we decided to post a round up of everything you need to know about Yotpo Loyalty points and how to use them.  Simple steps for importing loyalty points from another providerIf you’re moving to Yotpo Loyalty from a different solution, you’ll need to import your customers’ points. To import points for your customers, you need to first export them from your previous loyalty provider. Then, create a CSV file with each customer’s email address and points, like this:When the file is ready, you’re ready to import! Here’s how to do it: Log in to your Yotpo account and navigate to the Loyalty & Referrals dashboard. Click on "Customers" to view a list of your customers. Click on the "Import Points" button located in the top right corner of the page. Either drag and drop your CSV file, or select it from your computer for upload. Review t

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Jessica at Yotpo
Employee
1 year ago
LYFTDLYF.STYLE
LYFTDLYF.STYLENew Participant
asked in SMS & Email

sms bumb subscription tools

Is there a way to forward subscription form submissions to another webpage? If this was an option as an added step it would allow me to create a funnel.

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lstack
Community Manager
1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Implementing Yotpo UGC and SMS helps Tropic Skincare increase revenue by 251%Case Study

Eastside Co is a global Shopify Plus Partner agency helping client partners to scale, with 100 specialists across UX, design, development, marketing, and client services. Eastside Co helped UK-based natural beauty brand Tropic Skincare grow their business through Yotpo Reviews, Visual UGC, and SMS.  Challenge Tropic Skincare’s goal was to grow their business through marketing efforts, and as their trusted partner for design and development work, Eastside Co recommended leveraging a combination of paid social media, PPC advertising, and SMS. The initial challenge was to launch fast-moving, campaign-based activity while building out a sustainable account structure. In addition to marketing support, ESC also works with Tropic on an ongoing basis for design and development work on their Shopify store. Solutions Since Tropic Skincare was already using Yotpo Reviews, it was only natural that Eastside Co suggested integrating Yotpo’s Visual UGC and SMS solutions into the brand’s marketing cha

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Yotpo Team
Community Manager
1 year ago
duncan
duncanNew Participant
asked in The Yotpo Platform

Multi-language options for all Yotpo features? (translation)

I'm looking to get a client set up with Yotpo on Shopify, but wanted to verify that all Yotpo modules can be translated as it's not clear to me from the articles in the help centre, which address this feature by feature.Are there any current or upcoming modules that were presented at Retain Forward that *will not* be translatable? 🙏 

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duncan
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Subscriptions

Subscriptions we love #4 🌳 Tenderly Rooted - Revolutionizing snacking, from the ground up 🌳

 Located on the lush riparian loam soil of Maidu Konkow land in Butte County, Tenderly Rooted is a family business built on a 4 generations heritage and culture. The Kramer family has faithfully taken care of the land for more than 40 years!Kaben and Jennifer Kramer founded Tenderly Rooted 4 years ago in July 2021. Having used Yotpo successfully for Reviews and Yotpo SMS, they quickly switched from Recharge over to Yotpo Subscriptions.   💘 Why we love Tenderly Rooted’s subscription strategy 💘  After a seamless onboarding in which Tenderly Rooted “just had to click a few buttons to give permission and Yotpo did the rest,” Kaben was pleased to see:The ability to filter and define the full range of customer segments based on their products, variants, charge date, subscription status, and more. The ability to mass update customer segments and “swap products” in a customer subscription instead of going customer by customer and engaging in multi-step updates. A support team that listens to

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Savina from Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
posted in Reviews & VUGC

Anyone using Facebook Ads to collect more reviews?

Hey all, Is anyone using Facebook ads to collect more product reviews? 🤔💡 We already know that, according to Facebook, there are currently more than 1.2 million active Shops on Facebook and Instagram and more than 300 million people interacting with them every month and merchants that sell on more channels are more likely to increase their engagement and brand awareness. Share with us your experience and best practices, we would love to hear your experience.   

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S
1 year ago
Jessica at Yotpo
Employee
Jessica at YotpoEmployee
published in Reviews & VUGC

We’re here to help: How to import product reviews to YotpoF.A.Q.

The questions we get the most when it comes to product reviews are all about importing them from another reviews provider into Yotpo. So, we decided to post a round up of everything you need to know about importing reviews to Yotpo.  2 simple steps to importing reviews Step 1: Export your reviews from your current reviews providerHow you do this depends on which platform your store is hosted on: Shopify: Follow the instructions in the Shopify Help Center, BigCommerce: You can import reviews directly from the BigCommerce native reviews app. The import process is done via BigCommerce API, so there is no need to export or manually handle files.  WooCommerce: Log into the Yotpo plugin within your Wordpress admin. Then, click Export Reviews in the bottom left hand corner of the Yotpo plugin.  Volusion: From the header options, choose “Inventory,” then click on “Import/Export.” Click on “Standard Export” and choose to “Export from Reviews.” Then click “Check All,” choose "CSV" as the F

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Jessica at Yotpo
Employee
1 year ago
Savina from Yotpo
Employee
Savina from YotpoEmployee
published in Reviews & VUGC

Visual Marketing: The rise and importance of UGC and VUGC in eCommerce

In a competitive and saturated digital landscape, winning customers’ attention has never been more challenging. According to a Statista report, over 6 million people globally shop online each minute.But thanks to visual marketing, brands can captivate audiences and capture their attention more than traditional marketing tactics, making visual marketing the standard among digital marketers. And a major component to successfully win over audiences is UGC. According to an IAB report, user generated content (UGC) is 50% more trusted than any other media, making customer reviews, star ratings, and social proof essential for eCommerce marketers.  A derivative of UGC is visual user generated content (VUGC). Visual content generated by shoppers — like photo reviews, unboxing videos, and social media product tags — builds brand trust, increases discovery, and most importantly, empowers shoppers throughout the entire customer journey. While displaying VUGC is quite intuitive, the challenges behi

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1 year ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform

Vegamour streamlines customer service and loyalty with Gorgias and YotpoCase Study

Gorgias is the #1 rated customer service platform for eCommerce brands, consolidating customer channels into a single dashboard to streamline communication. Vegamour wanted to streamline their customer service operations, and was able to create a seamless pipeline for customer communications with Gorgias and Yotpo.  Challenge Vegan beauty brand Vegamour wanted to streamline their customer service operations, so they could provide better, more comprehensive support to shoppers on their eCommerce site. They selected Gorgias as their helpdesk, and switched from their reviews provider to Yotpo because of its integration with Gorgias and the promise of great flexibility in communicating with customers. They had been looking for a loyalty solution as well, which made Yotpo’s multi- product platform appealing. Solutions Aligned with Gorgias’ integration, Vegamour implemented Yotpo Reviews, making it easier to directly respond to negative reviews and better address customer concerns through on

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Yotpo Team
Community Manager
1 year ago
Ron Netzerel
Employee
Ron Netzerel
published in The Yotpo Platform

HUGE Thank You from the SVP of Product

Hello everyone, my name is Ron Netzerel and I’m the SVP of Products here at Yotpo. It feels incredible to have finally introduced you to our new retention marketing platform! This is something the Yotpo team has been dreaming up and working on for a while now and we’re so excited we finally get to share it with you.  I hope you enjoyed tuning in live for our Retain Forward updates as much as we enjoyed presenting them to you. We shared over 60+ releases and updates across all of our product lines and the Yotpo Platform, so I wanted to share a quick recap.  First and foremost, we made some really exciting updates to our platform, starting with the Retention Dashboard (click here to join the waitlist!) and the Flows Center. These features are really important as they not only allow our brands to analyze their retention from a birds-eye view; but also understand how each segment is performing and easily launch experiences and campaigns that keep their customers coming back.But we didn’t s

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Roshelle at Yotpo
Employee
1 year ago
Mariya
Employee
MariyaEmployee
published in SMS & Email

4 Must-Have SMS & Email Marketing Campaigns for Memorial Day

Memorial Day is celebrated on the last Monday of May and marks the unofficial start of the summer season. For many brands, it's one of the most important retail events of the year and the perfect occasion to launch their new seasonal collections.According to Numerator, 25% of consumers will make their holiday purchases online, with the majority of them (62%) spending more than $50. However, the rising inflation is expected to influence total spending heavily, as 9 out of 10 shoppers admit it will limit their purchases, and 53% claim the impact will be moderate or significant. The good news? A whopping 67% of holiday celebrators plan to battle the economic downturn by buying items on sale.Start the hype about your Memorial Day deals with timely and engaging campaigns. Approach shoppers on the channels they prefer.Set your store up for success with our 4 must-have SMS & email strategies and ready-to-use templates.Let the countdown to Memorial Day begin!  14 Days Before Memorial Day S

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Mariya
Employee
1 year ago
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