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199 Conversations
F
fabian.murilloNew Participant
asked in Loyalty & Referrals
Referral API request headers CORS problem

Hi comminity,I’m trying to use Yotpo’s API documentation to implement Yotpo’s referral into my test shopify store. It’s a pretty basic API implementation, but I’m getting into troubles as the reponse from Yotpo server is always a x-guid and x-api-key headers error.This is the request I’m sending:const handleReferral = () => { fetch(`https://loyalty.yotpo.com/api/v2/referral/share`, { method: "POST", headers: { 'Content-Type': 'application/json', 'Accept': 'application/json', 'X-Guid': 'wuL**************4-XKA', 'X-Api-Key': 'fMRdbg**************rAtt' }, body: JSON.stringify({ email: 'yotpo_test@yopmail.com', emails: 'yotpo_test_2@yopmail.com,yotpo_test_3@yopmail.com', }) }) .then(response => response.json()) .then(resp => { console.log(`resp: `, resp); }).catch(e => { console.error(`Error: `, e); }); }so every single time I call to handleReferral() it returns the followin error:Ac

3
F
5 months ago
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rozzermartinNew Participant
asked in SMS & Email
Integration of smsbump with spreadsheets

have an inquiry regarding the connecting smsbump with spreadsheets. I need to send the daily amount spent on campaigns to a Google Sheet from SMS Bump.Please reply with solution as soon as possible.

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R
5 months ago
N
Employee
norawEmployee
posted in SMS & Email
Yotpo now integrates with Malomo

 The big day is HERE- Yotpo now integrates with Malomo!We've had so many Shopify & Shopify Plus brands asking for this integration - and we’re thrilled to announce we’re now LIVE! 💥Yotpo and Malomo merchants can send engaging and relevant post-purchase communications via Yotpo in near-real time, based on Malomo tracking data. You can also showcase Yotpo Reviews, UGC, and Loyalty data on your order tracking page and segment your transactional flows based on customer profile. 🔥Learn more about the integration here: https://www.yotpo.com/integrations/malomo/

0
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Employee
5 months ago
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scott_codesNew Participant
asked in Reviews & VUGC
Do Yotpo reviews get indexed for SEO? We are seeing errors in Google Search Console

We run Yotpo Reviews on a WooCommerce site.  For SEO we use the Yoast plugin and the Yoast WooCommerce plugin.There might be interference between Yotpo and Yoast.Google Search Console tells us that the markup on our product pages is missing these 2 fields: “aggregateRating” and “review”.Does Yotpo populate those fields and others necessary for good SEO indexing of our ratings and reviews?  We don’t see them on our product pages Has anyone else seen conflict between Yotpo and Yoast?  Is the solution to turn off Yoast?

0
S
6 months ago
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Toon van WelsemNew Participant
asked in Reviews & VUGC
Multi-language option for review widget

Hi there,We aim to display our review widget for the same product on both the English and Dutch versions of our product page. We're using WooCommerce. Unfortunately, Yotpo doesn't offer this feature, so now we need to collect new reviews for the same product, which doesn't make sense.Does anyone know of a workaround for this? Thanks!

1
C
6 months ago
N
Employee
norawEmployee
posted in Subscriptions
[NEW] Yotpo Subscriptions and Tapcart integration

It’s official - Yotpo Subscriptions and Tapcart have joined forces! 🙌 Boost retention and unlock recurring revenue throughout the shopper journey by integrating subscriptions in your mobile app.The integration allows shoppers to seamlessly manage their descriptions within the mobile app, such as: update subscription frequency, apply a discount code, pause a subscription, add products and much more.Yotpo Subscriptions join our already existing integration with Yotpo Reviews & Yotpo Loyalty with Tapcart to provide customers with a unified shopping experience. 🔥 Ready to elevate your Subscription game? See the full rundown of everything Yotpo+Tapcart can do here. 

0
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Employee
6 months ago
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mathewadeNew Participant
asked in Reviews & VUGC
Enhancing Customer Reviews and Photos Visibility on Website with Yotpo

I'm exploring options to elevate the visibility of customer reviews and photos on our website. Can Yotpo provide diverse display methods for showcasing user-generated content? Additionally, I'm interested in personalizing how reviews and ratings appear across various sections of our online store. Any insights or recommendations would be greatly appreciated. https://community.yotpo.com/topic//

0
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6 months ago
Yotpo Team
Community Manager
Yotpo TeamCommunity Manager
published in The Yotpo Platform
Loyalty Feature List

 Loyalty Feature ListCreate custom-tailored loyalty and referral programs  Campaigns: PurchasesPoints for Purchases Incentivize your customers with loyalty points for every dollar they spend for purchases of specific products that you want to promote   Refer a Friend The Refer Friends Module Editor allows you to quickly build a customized and intuitive user experience for your referring customers without the need for any development.    Points for Photo and Video Reviews Reward shoppers for submitting a product review with a photo or video. Motivate them to talk about their experience with your products and reward them for sharing their thoughts   Goal Spend Increase AOV by rewarding points to your shoppers only when reaching a spending target of your choosing   Punch Card Increase the number of orders per shopper by rewarding points only once they reach a predetermined number of purchases   Points for Subscription Purchases Award points for joining your Subscription program Campaigns:

7288
H
7 months ago
S
SimNew Participant
asked in SMS & Email
Testing an SMS message

I can test an email with a test button but when it comes to SMS, how can I test it? I’m not receiving an SMS to my number and I haven’t been able to figure it out. It could  have been because it’s a staff number or it was once subscribed before even if a customer account has been deleted. I don’t know why and it’s hard to find out without a test feature. 

2
S
7 months ago
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PeltzerNew Participant
asked in Loyalty & Referrals
Are There Any React References For JS SDK Modules

Does anyone have any reference on how to add the widget js script tag to a React project so custom modules will display? More specifically a React NextJS Typescript codebase? Trying to add custom modules to my websites account center and the widget.js call always fails with a 404.

8
A
7 months ago
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KristinaNZNew Participant
asked in The Yotpo Platform
Yotpo app causes large HTML size?

Hi Team! Since moving from our old review app to Yotpo, my web developer and SEO manager have noticed that our site can not be crawled by semrush due to a large HTML file. Digging deeper, they found the issue being caused by the Yotpo app. Has anyone had the same experiences?   

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lstack
Community Manager
7 months ago
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metals4uonlineNew Participant
asked in The Yotpo Platform
File Size of Widget.js (440.9kb)

Using PageSpeed Insights to review and optimize my website » www.metals4uonline.comThe Yotpo customer reviews widget is 440.9 kb resource size, and makes up 82% of page loading time !!Is there a way to minify it?? <https://staticw2.yotpo.com/XXXXXXXXXXXXXXXX/widget.js> (X replaces my ref #)I’ve even opened the file, copied the text, then saved it locally to my server and modified the code to point to the local file “./js/widget.js” in hope to speed up loading and eliminate my largest HTTP Request of the entire website! 

3
M
7 months ago
N
Employee
norawEmployee
posted in SMS & Email
[NEW] Yotpo SMS & Email and Triple Whale integration

It’s official - Yotpo SMS & Email and Triple Whale have joined forces! With this new one-click integration, you can now unlock real-time performance of your email & SMS channels.Here’s a quick overview of everything you can do:Get a full picture of customer touch points in one centralized location View all Yotpo metrics ( unsubscribes, CTR, AOV, revenue, etc.) directly in your Triple Whale dashboard See which campaigns are driving KPIs like sessions, purchases, conversions, and more!Ready to elevate your SMS & email game? See the full rundown of everything Yotpo+Triple Whale can do here.

0
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Employee
7 months ago
S
scott_codesNew Participant
asked in Reviews & VUGC
How long does it take for newly published reviews to appear on the product page?

We’re testing Yotpo Reviews on a WooCommerce (Wordpress) website.When we submit and approve reviews they usually do not appear on the actual product page until sometimes several hours later.  They do eventually appear on the product page ------ but hours later.Is this normal?Seems odd.   We don’t understand what the technical reason is for this.New reviews appear just as slowly even if we change the setting in Yotpo.com > Reviews > Reviews Widget > General Settings > Select “Immediate Update (Temporary)”

2
lstack
Community Manager
7 months ago
L
littletigergiftsNew Participant
asked in Reviews & VUGC
Widget review count not updating

Hi there,Since December we have noticed that our widget review count is not updating and the displayed review count on our website is less than what is showing in the settings pages for our reviews.I have opened two separate tickets on separate occasions and have had no support at all other than an email stating the support request has been opened and one a little while later asking if we have reviewed your most recent note (which we have not).Has the support response changed recently as previously responses to support tickets have been received via email?Kind regardsSteve.

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L
8 months ago
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CanadiangirlNew Participant
asked in The Yotpo Platform
connecting Yotpo with ecommerce platforms

I'm curious about making our customer reviews and photos stand out on our website. Does Yotpo offer various ways to display this user-generated content? Can I personalize how reviews and ratings show up on different parts of my online store?The below post helped me but not what i was looking for https://community.yotpo.com/ask-your-question-100/ekm-ecommerce-platform-integration-584/page/ 

1
lstack
Community Manager
8 months ago
S
sacred9New Participant
asked in Subscriptions
Need help confirming subscribers

I have added multiple phone numbers to the pop up but it keeps saying the confirmation was sent, but it never was. How can I actually start collecting subscribers because it’s not working.  

3
lstack
Community Manager
8 months ago
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rafi0xNew Participant
asked in Reviews & VUGC
Yotpo Review Count is not updating.

Hello,The yotpo.reviews_count and yotpo.reviews_average metafields are not updating. Is there anything we can do to troubleshoot it?

1
lstack
Community Manager
8 months ago
T
thisismuricaNew Participant
asked in SMS & Email
Question

I recently spent $9 to send SMS messages to our customers through this system, but all of them failed to go through. Is this a common issue, or could there be a mistake on my part?

1
lstack
Community Manager
8 months ago
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makebaNew Participant
asked in Reviews & VUGC
Reviews Not Being Published

How long does it typically take for the reviews to be published?  There are reviews that are showing as published but they are not visible on our website.

1
lstack
Community Manager
9 months ago
B
BarryNew Participant
asked in Reviews & VUGC
Review not appearing on ourwebsite

How long does it take for Yotpo to publish a review to a website? The dashboard says our latest review was published, but it’s been 36 hours and it’s not showing on our website.

6
B
9 months ago
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partshawkNew Participant
asked in Reviews & VUGC
Adobe Commerce "Single Store Mode"

We were having an issue where we couldn’t get Yotpo configured in our Adobe Commerce/Magento v2.4.6 store & figured out it was due to it being set to “Single Store Mode”.   We opened a ticket with Yotpo support & they told us it was a known issue and it’s not currently supported but there was no timeline or information on if/when it would be fixed which is confusing because when searching for more information on this problem we found there to be many references to “Single Store Mode” within the official Yotpo extension & the functionality was even built into previous Magento releases so it looks like this was supported at some point. So we just wanted to see if anyone else has run into this issue & if they were able to figure out a solution that didn’t involve changing the store mode?   We have a lot of extensions & customizations so changing that store mode would require a considerable amount of testing & potentially development work if it were to break anythin

0
P
9 months ago
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allan1111New Participant
asked in Reviews & VUGC
latest published reviews on yotpo not showing on shopify review page

Hello, we’re receiving new good reviews and is already published but its not appearing on our shopify review page.

5
lstack
Community Manager
10 months ago
C
cshermerNew Participant
asked in Subscriptions
Sunscription bundles

does the yotpo subscription application provide the ability for the customer to choose any two or any three products, so creating there own bundled subscription?

1
lstack
Community Manager
10 months ago
J
jenny mineNew Participant
asked in The Yotpo Platform
Excluding Recent Loyalty Redemptions in Klaviyo Flow: Seeking Solutions

I need to exclude loyalty members who've recently redeemed their points within the last 30 days from a Klaviyo flow. I'm having trouble identifying these members using available metrics. I attempted to create a Yotpo segment to pinpoint them, but it seems I can't sync segments from Yotpo to Klaviyo. Any assistance is greatly appreciated! https://community.yotpo.com/ask-your-question-100//

2
lstack
Community Manager
10 months ago
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