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211 Conversations
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BharatNew Participant
asked in The Yotpo Platform
Yotpo Aggregation API endpoint not found

Hello guys,I am encountering an issue with the Yotpo aggregation API. Below are the details.API: https://api.yotpo.com/messaging/v3/stores/store_id/analytics/query/aggregationsResponse: {    "message": "Not Found",    "url": "/stores/...",    "code": 404}i already integrated this API with my code, and it was working fine for a long time.However, today I suddenly started getting this error. its like endpoint is not found. I can't find any details about this in the documents as well.Please share any relevant insights regarding thisThank you,  

250
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2 months ago
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PMJNew Participant
asked in Reviews & VUGC
Re-sent review request and replacement review is strange?

Hey there! I’m just trying to figure out if this is normal and if the feature is working as it should. We were testing the re-send review request option, so we had a customer (friend) leave a review (they had made a purchase and the request was in their email) and they left a great review, and when we re-sent the request they were just going to change the star rating from 4 to 5. Well they got the re-sent request, but when the review updated all of their original review was replaced and now the header just says “revised review” and the body says “now with five stars”. The person told us there wasn’t a space to write a review just to change the star rating? It seems to kind of invalidate the whole process of asking a customer to revise a review if they can’t actually write anything :(We traded a really thoughtful four star review for a five star one that looks like it's written by an AI bot :(Is there some potential that this person accidentally looked over the space to customize the re

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2 months ago
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Michael RobertKnown Participant
posted in The Yotpo Platform
The Most Iconic Movie Performances

Let's dive into the world of cinema and celebrate the performances that have left an indelible mark on film history. We all have those moments where an actor or actress transcends their role, delivering a performance that resonates deeply with us. Share your favorite iconic performances. What specific moments or scenes stand out to you? who do you believe delivered the most memorable performances?Let’s immerse ourselves in the captivating world of cinema and honor the extraordinary actors who bring unforgettable characters to life! Share your thoughts and watch the conversation flourish!

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2 months ago
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kargNew Participant
asked in Reviews & VUGC
Star ratings fail to display after search

I have a product listing by category page that has a filter function at the side.The store is hosted on BigCommerce.At each product card, there is a Yotpo Star Rating for each respective product. The problem is that after filter been applied (for example show Female only clothing), the Star Rating has disappeared from the card. How do I get Star Rating to display again?

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2 months ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Reviews & VUGC
We're here to help: How to enable Google Rich SnippetsF.A.Q.

We’re back answering some of your most frequently asked questions! Today we’ll be going over how to get Google Rich snippets up and running with Yotpo Reviews. Here’s everything you need to know: How to enable Google Rich Snippets Adding rich snippets automatically ❗Note: If you have a paid plan, rich snippets will be automatically marked up via Yotpo Reviews widget that is installed on your product page.The following details will be automatically added to your rich snippets:Product name and description Product image URL Product price and currency The number of reviews for the product The average star rating for the productYou can view your rich snippets mark-up with Google's Rich Results Testing Tool and see a separate Product tab that only contains Yotpo's Automatic Mark-up: Adding rich snippets manuallyIf you want to manually mark up your rich snippets, the enablement will depend on the platform your brand is using. For Shopify users:  This is a multi-step process: 💡 Step 1: Log in

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2 months ago
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fabian.murilloNew Participant
asked in Loyalty & Referrals
Referral API request headers CORS problem

Hi comminity,I’m trying to use Yotpo’s API documentation to implement Yotpo’s referral into my test shopify store. It’s a pretty basic API implementation, but I’m getting into troubles as the reponse from Yotpo server is always a x-guid and x-api-key headers error.This is the request I’m sending:const handleReferral = () => { fetch(`https://loyalty.yotpo.com/api/v2/referral/share`, { method: "POST", headers: { 'Content-Type': 'application/json', 'Accept': 'application/json', 'X-Guid': 'wuL**************4-XKA', 'X-Api-Key': 'fMRdbg**************rAtt' }, body: JSON.stringify({ email: 'yotpo_test@yopmail.com', emails: 'yotpo_test_2@yopmail.com,yotpo_test_3@yopmail.com', }) }) .then(response => response.json()) .then(resp => { console.log(`resp: `, resp); }).catch(e => { console.error(`Error: `, e); }); }so every single time I call to handleReferral() it returns the followin error:Ac

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3 months ago
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TulsaJeffNew Participant
asked in Reviews & VUGC
YotPo Not Sending Out Review Requests

I have asked and asked and asked for this to be fixed and I’m not getting any answers. I have YotPo setup correctly, I have gone through every troubleshooting page they have sent me, “send automatic requests” is turned on, emails are setup down to the colors, text, how often to send, etc. and still, not working.Every once in a while, one will send but most of the time nothing.I have over 985 orders since May 4th and only 51 automatic review requests have been sent out. I have recently started sending out review requests manually just to get it done.What in the heck?I have been a customer since 2014 so what gives?Can anyone at YotPo fix this or am I just out of luck?

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3 months ago
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JhouseNew Participant
asked in SMS & Email
Exporting Subscriber List

Why can’t we export the SMS and email list out of Yotpo? It’s frustrating because the subscriber analytics is showing inaccurate data for my account and there’s no way to verify the data. Even the reports section of Yotpo doesn’t help me. I was easily able to do this on our old email platform before switching to Yotpo.  I do have someone helping to fix the subscriber analytics page - apparently it’s some issue with the UI. But this fix still doesn’t address the issue that I can’t see my total list size. 

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3 months ago
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tita.letitia11New Participant
asked in Reviews & VUGC
Request a review Klaviyo Flow

Hello, I would like to receive some information's. I have a client that uses Yotpo on their website for reviews. I read the articles where I can feature reviews in my klaviyo campaigns and flows etc etc. But I would like to build a request a review flow for Okendo or Trustpilot has, this is something Yotpo can provide too? Thanks

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3 months ago
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annezachariasNew Participant
posted in Loyalty & Referrals
Create a discount code in Shopify that gives referrer rewards in yotpo when used

Hi there. I am just starting a business and new to Yotpo.  For my business, I want to be able to create discount codes in Shopify that my in-person salesforce can leave behind when they visit customers.  How do I set this up so that when the code is used in a Shopify transaction rewards are given in Yotpo to the in-person salesperson?For example, I drop off a leave-behind with my code, ANNE20.  A customer uses that code on my Shopify store to save 20%.  I want to reward the sales person with $5 for each time their code is used.Does this make sense?  Am I overcomplicating things?  Any and all help is appreciated!

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3 months ago
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betopiccoliNew Participant
asked in Reviews & VUGC
API - Create Review with videos

Hi there!I'm currently working on a Headless project where we will use Yotpo. I'm already using the API, creating and retrieving the reviews. My question is about videos. How can I upload videos to reviews using the API? I'm able to upload images, but not videos. I did not find any reference at the documentation.

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3 months ago
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Employee
Ran_HEmployee
posted in Reviews & VUGC
How Yotpo Is Working to Promote an Authentic Review Experience

Hello,We get many questions related to this, so here is a quick update you might find useful.  As a Yotpo customer, you can rest assured that your reviews provider reflects the most up-to-date regulations from the Federal Trade Commission (FTC) and the EU Omnibus Directive when it comes to collecting, moderating, and displaying reviews. Learn more here. You are welcome to reply here with any additional questions you may have 

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3 months ago
Cecilia from Yotpo
Employee
Cecilia from YotpoEmployee
published in Reviews & VUGC
We're here to help: What is visual curation, and how do you use it with Yotpo Reviews?F.A.Q.

We’re so glad you asked! User-generated content (UGC) and visual user-generated content (VUGC) are now table stakes tool in the world of eCommerce, and UGC sourced from Instagram can help establish brand trust with first-time shoppers and repeat customers alike. More than half of all Gen Z (58%) and Millenial (56%) shoppers have made a purchase based on social media.  Here is how to use Instagram with Yotpo Reviews: ❗Note: Sourcing UGC and VUGC from Instagram is a feature available to all Yotpo Review customers, BUT there are two requirements to check off: Make sure you have a Business account on Instagram  Make sure your Instagram is connected to your Facebook account Connecting your Instagram account to Yotpo You're now ready to connect your Instagram account to Yotpo.To connect to Yotpo:Log into Yotpo Reviews. Click the profile icon in the upper right-hand corner. Click Settings. On the left, select Social Accounts. Next to Facebook, click Connect. You'll be prompted to log into you

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3 months ago
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KirstyWNew Participant
asked in Reviews & VUGC
Creating a Unified Review Submission Form Across Multiple Courses

Hello Yotpo Community, I'm looking to streamline our review process by implementing a single review submission form embedded in a button on our website that allows customers to select which course they want to review from a dropdown menu, rather than having separate review options for each course/product. Currently, we manage reviews for each course individually, which complicates our workflow. We’d like to have something like the SEO widget on our website with a button above it with the embedded form. Is there a way to set up one review form in Yotpo or through a 3rd party integration that lets users choose the course/product they want to review? I’ve chatted to YotPo support multiple times and they seem to think it’s not possible, but I’ve seen it done on another website.  Any help would be greatly appreciated. Thank you!

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3 months ago
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hugosdadNew Participant
asked in The Yotpo Platform
Lightspeed / Vend Integration

Hi team - are there any plans to implement an integration with Vend / Lightspeed?Thanks

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4 months ago
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tomw_nNew Participant
asked in Reviews & VUGC
Review Ownership & Usage Rights

Hi, long time lurker, first time poster. 1 Who owns product reviews left on my website?2 What are the terms & conditions to which a reviewer is adhereing when they publish a product review - those on my website, or those on Yotpo? If it’s Yotpo, is it possible to edit them?3 By default, am I allowed to use product reviews left on my website on other sites, eg resellers?  Thanks for any help you can provide :)

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4 months ago
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leosattaniNew Participant
asked in Loyalty & Referrals
CBD brand on WooCommerce (Wordpress)

Hi Yotpo team,I have a CBD brand on Wordpress (WooCommerce), do you guys support all the features listed on your site in wordpress? Including SMS, Email and Loyalty Program now or its still not yet available?

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4 months ago
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britishNew Participant
asked in The Yotpo Platform
Toca Boca APK

"Explore the ultimate gaming adventure at gettocaboca.com.  Our app offers thrilling challenges, engaging gameplay, and endless fun for all ages. Dive in and start your gaming journey today."

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4 months ago
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abracadabranycNew Participant
asked in Loyalty & Referrals
How shopify accounts become subscribed email marketing customers

Trying to understand the process using shopify. When a person creates an account on shopify, but does NOT click subscribe to email marketing, do they get an email asking them to subscribe to email so that they can join rewards or do they automatically get rewards?If not, how do accounts get the rewards email? Trying to understand the process from people creating accounts, what messaging they recieve etc..how we can edit that - this way we can invite people off line in person at our POS to join.

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4 months ago
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yinyinwNew Participant
asked in Loyalty & Referrals
Rewards Sticky Bar CSS Customizations

Hi! We would like to make some CSS customizations on the Rewards Sticky Bar.We would like to change the letter spacing on:Rewards program name Points Balance Title Subtitle textWe would also like to change the corner radius and border color on this container:Lastly, we’d also like to change add a divider/top border on the bar (controlling the thickness and color):  Could the team share some of the CSS attributes to allow us to make these customizations? Thanks!

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4 months ago
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Carl LiaoNew Participant
asked in Reviews & VUGC
How I Imported My Shopify Reviews to Walmart via Yotpo

How I Imported My Shopify Reviews to Walmart via Yotpo

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5 months ago
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Aum VaghelaNew Participant
asked in Loyalty & Referrals
Integrating yotpo loyalty with woocommerce

How we can integrate yotpo loyalty with woocoommerce? 

210
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6 months ago
Frank.Martinez
Frank.MartinezNew Participant
posted in Reviews & VUGC
Customers name dropping a competitor in their Reviews - best practices?

I’ve been noticing as our reviews base grows that I am seeing more instances of customers name dropping a competitor in their review. Not always in a bad way. Sometimes it’s “I like these better than X brand” or “was hoping these would work but I went with X brand instead”.  Wondering what others are doing here, allowing them or not allowing them, seeing positive results from leaving the or removing them? Etc. Thank you.

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6 months ago
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Employee
norawEmployee
posted in The Yotpo Platform
[New Integration Alert!] Zapier x Yotpo is now live

Say goodbye to data silos by leveraging Zapier as the ultimate bridge to connect subscribers, customer attributes, and events happening across your brand’s ecosystem.Leveraging Yotpo and Zapier as your data bridge, you can collect and pass new subscribers, share zero- and first-party customer data to enhance customer profiles, and seamlessly execute communication when a customer takes action anywhere in your ecosystem.How will the Yotpo x Zapier integration help your brand?Boost Engagement: Streamline communication through Flows, responding to customer events, enhances customer engagement. Increase Conversion Rate: Use external customer insights to personalize marketing efforts to drive higher conversion rates. Deepen Personalization: Sync detailed subscriber information and events with Yotpo, allowing for more personalized customer interactions.Check out the full details on the integration here: https://www.yotpo.com/product-releases/zapier-integration/ 

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Employee
8 months ago
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PushprajNew Participant
asked in Reviews & VUGC
Review request email

i have use during review request email after purchasing products.

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eschauffer
Community Manager
8 months ago
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